Sr. Manager - IT

Job Title: Head of IT / IT Manager

Department: Information Technology
Industry: Hospitality / HotelLocation: ChennaiReporting To: General Manager / Corporate IT DirectorExperience Required: 10+ years (preferably with hotel industry exposure)

Job Summary:

We are looking for a strategic and technically proficient Head of IT to lead and manage the hotel’s IT infrastructure, systems, security, and digital transformation initiatives. The role involves overseeing the IT operations across departments, ensuring system availability, data protection, and aligning technology solutions with business objectives.

Key Responsibilities:

• Plan, implement, and manage all IT systems and infrastructure including PMS (Property Management System), POS, Wi-Fi, CCTV, servers, networks, Food Engine software and communication systems.
• Ensure data security, backup protocols, and disaster recovery measures are in place.
• Manage IT hardware, software procurement, upgrades, and vendor relationships.
• Supervise the daily IT operations and provide technical support for all hotel departments.
• Develop IT policies, SOPs, and best practices in line with industry standards.
• Ensure compliance with data protection laws and cybersecurity policies.
• Coordinate with hotel management and third-party vendors for tech-based solutions and hotel automation.
• Evaluate emerging technologies and recommend solutions for enhancing guest experience and operational efficiency.

Requirements:

• Bachelor’s/Master’s degree in Computer Science, IT, or related field.
• 10+ years of experience in IT management, preferably in the hospitality/hotel sector.
• Strong knowledge of PMS (e.g., IDS, Opera), POS, ERP, and networking systems.
• Experience with firewall, antivirus, server administration, and cloud technologies.
• Excellent problem-solving, project management, and team leadership skills.
• Strong communication and stakeholder management abilities.

Salary: Based on experience

Benefits: Accommodation (if applicable), meals, etc.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹60,000.00 per month

Benefits:

• Food provided
• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Yearly bonus

Work Location: In person