Job
Description
Job Title: Hotel Manager Department: Operations / Front Office Industry: Hospitality Location: Chennai Reporting To: General Manager Experience Required: 5+ years in hotel operations or front office management Job Summary: We are seeking a proactive and experienced Hotel Manager to oversee room bookings, daily operations, and staff supervision. The ideal candidate will ensure exceptional guest experiences, efficient check-in/check-out processes, and effective team coordination across all departments. Key Responsibilities: Supervise and manage day-to-day hotel operations including front office, housekeeping, and reservations. Oversee room booking processes (online, walk-in, OTA platforms, corporate bookings) and optimize occupancy rates. Ensure smooth guest check-in and check-out experience, handle escalated guest concerns professionally. Maintain high service standards and ensure guest satisfaction through regular feedback and staff training. Coordinate with housekeeping, maintenance, and F&B departments to ensure service readiness and cleanliness. Manage staff schedules, duty rosters, and conduct regular team meetings. Monitor room inventory, rates, and OTA platforms to maximize revenue. Prepare daily reports on occupancy, revenue, and guest feedback for senior management. Ensure adherence to hotel policies, SOPs, and compliance with health & safety regulations. Requirements: Degree/Diploma in Hotel Management or Hospitality. Minimum 5 years of experience in hotel front office/operations management. Proficiency in room booking software/PMS (IDS, Opera, eZee, or similar). Strong leadership, communication, and problem-solving skills. Ability to handle pressure and guest complaints with professionalism. Basic knowledge of OTA management (MakeMyTrip, Booking.com, etc.) Salary: As per experience Benefits: Food, accommodation (if applicable), incentives, etc. Job Types: Full-time, Permanent Pay: ₹27,000.00 - ₹50,000.00 per month Benefits: Food provided Health insurance Life insurance Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Work Location: In person
