Senior Operations Manager (U.S. Ocean & Air), Night Shift (India)

This is an amazing opportunity to help scale our US Business as well as drive Beeontrade’s growth globally. You will be joining a team of like-minded, entrepreneurial Account Executives that make up Beeontrade’s growth engine. In this role you will be empowered to make decisions and grow your career.

Air & Ocean Export Manager (Night Shift, India)

• Schedule:

  Mon–Fri, ~

  7:00pm–4:00am IST

  (covers US time) •

  Location:

  Chennai India

You Will

• Operations (70%)

• Take

  full ownership of export files (Air & Ocean)

  from booking to delivery in

  CargoWise One

  : bookings, SLI/EEI/

  AES

  , HBL/MBL & HAWB/MAWB, VGM/SI, terminal/CFS coordination, drayage/IPI as needed, POD/FIT,

  close-out & invoicing within 24 hours

  where applicable.

• Manage and mentor a two-person night-shift team

  ; allocate work, QC documentation, ensure on-time milestones, and maintain proactive client updates.
• Coordinate closely with

  carriers, airlines, warehouses, customs brokers, and truckers

  to keep cargo moving efficiently and compliantly (export regs, AES/ACE; TSA/known shipper basics).
• Act as the

  escalation point

  for customer/shipment issues, driving fast, transparent resolutions.

• Implement and improve SOPs & checklists

  ; publish a clean

  night ↔ day handoff

  (open items, cutoffs, customs status, LFD/D&D risks, billing status).
• Build/optimize

  CargoWise workflows, milestones, templates, task queues, and auto-alerts

  ; maintain data quality, accurate costing, accruals, and invoice precision.

• Control D&D/storage risk

  with early-warning triggers and last-free-day tracking; drive measurable reduction.
• Lead weekly

  KPI huddles

  ; run root-cause analysis and corrective actions to eliminate firefighting.
• Support

  rate procurement & pricing

  with the commercial team; produce structured quotes and bids.
• Help onboard new ops staff by

  documenting procedures

  and delivering training.

• Growth (30%)

• Proactively consult

  with prospects/clients to understand supply-chain needs and pains; craft value-add solutions and onboarding plans.

• Generate pipeline

  (self-sourced + SDR-generated) through calls, networking, and creative outreach;

  run discovery, present, and close

  .

• Retain and expand

  revenue within your book; identify upsell/cross-sell lanes and modes.
• Partner with

  Global Operations & Client Success

  to drive outcomes, and help build a

  repeatable sales & operations playbook

  for expansion.
• Maintain a

  structured approach to pricing and bid delivery

  in a competitive, continuous-service environment.

• What Great Looks Like (first 90 days)

• 95%+ on-time milestones

  in CargoWise for your book

• <1% compliance misses

  (AES/AMS/ISF where applicable)

• D&D/storage overruns ↓ ≥30%

  via proactive controls

• 24-hour billing

  after POD/FIT for eligible files
• Live night↔day

  handoff

  with published SOPs/checklists for top customers

• Qualified pipeline

  toward the quarterly target;

  ≥2 new lanes closed

• You Should Have

• 4+ years

  hands-on

  ocean & air export

  operations on US trade lanes, independently managing full-cycle files.
• Previous

  leadership/mentorship

  experience (shift/pod lead or supervisor).
• Strong knowledge of

  export regulations, documentation, Incoterms, AES/ACE

  (ISF/AMS familiarity a plus).

• CargoWise One proficiency

  (beyond data entry): workflows/milestones, eDocs & templates, task queues, costing/invoicing, dashboards.
• Excellent time management, multitasking, problem-solving, and

  ownership mindset

  .
• Experience with both

  SME and enterprise

  customers, delivering to SLAs across time zones.

• Nice to Have:

  import exposure (ISF/AMS), temperature-control/perishables familiarity (NJ warehouse), HubSpot/CRM, RingCentral/VoIP, and basic BI/Excel reporting.

About Beeontrade

• The way we’re doing business isn’t working.
• It’s time for that to change. At Beeontrade, we’re building an

  Operating System for Global Commerce

  . Whether an entrepreneur or an enterprise, anyone can access and integrate each value chain of commerce in minutes—with total accessibility, digital connectivity, and simplified expansion.
• Everything—from immediate customer expectations to end-to-end operations—lives in

  single-view dashboards

  with real-time control and visibility. People love what they do and feel appreciated for what they do best. With an industry-veteran team behind you, businesses operate better, smarter, and faster.
• By empowering entrepreneurs and businesses worldwide to achieve their most ambitious goals,

  we help you do what you can’t

  .

• Worried about not having forwarding/warehousing/e-commerce exposure?

  We invest in education from day one with

  Beeontrade Admission

  , a one-week intensive onboarding program.
• We’re committed to a

  diverse, inclusive

  environment where everyone can be their authentic self. All qualified applicants receive equal consideration regardless of background or identity.

Job description

• Tools:

  CargoWise One, Google Workspace/MS Office, RingCentral/VoIP, Slack, HubSpot (CRM).

• Apply with:

  CV + examples of

  CargoWise workflows/milestones

  you’ve built, one

  D&D reduction or milestone improvement

  you led (with numbers), and team/file volumes handled.