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Role Summary: (a) Title: L2 Support Engineer (b) Business/Function: Network & Communication (c) Job Location: Nagpur (d) Reports to: Manager (e) Team: Network & Communication - DRDC (f) Summary: The L2 Support Engineer will be instrumental in ensuring smooth network operations and maintaining a secure, reliable, and scalable network infrastructure. This role demands practical expertise in network configuration, troubleshooting, and managing complex environments, including Data Center and SD-WAN solutions. The L2 Support Engineer will address escalated issues from L1 support, manage incidents, provide 24x7 operational support, and ensure the prompt resolution of all network-related challenges. This role involves understanding customer requirements, coordinating with relevant stakeholders, addressing queries, and executing activities to develop effective solutions. Additional Information (a) Responsibilities: 1. Network Operations & Incident Management: • Handle escalations from L1 resources and provide guidance for effective resolution. • Manage day-to-day network operations, including incident reporting, review, and resolution within defined timelines. • Troubleshoot and resolve issues across LAN, WAN & Wi-Fi network, covering Access, Distribution, and Core layers. 2. Network Configuration & Troubleshooting: • Configure, monitor, and troubleshoot networking and security devices such as switches, routers, firewalls, and load balancers (CISCO, Juniper, etc.). • Design, implement, and manage SD-WAN solutions for medium to large-scale Internet & MPLS WAN networks. • Configure advanced routing protocols (BGP, EIGRP, OSPF) and have good expertise in TCP/IP, OSI models, and IP SLA. 3. Network Security & Compliance: • Secure network systems by establishing policies, defining and monitoring access, and enforcing compliance standards. • Regularly patch and harden all provisioned network and security devices. 4. Design & Documentation: • Prepare High-Level Design (HLD) and Low-Level Design (LLD) documentation. • Generate configuration templates for network changes and maintain version-controlled documentation. • Create and maintain blueprints for NOC and SOC processes and procedures. 5. Operational Support & Shift Management: • Provide 24x7 support for data center networks and relevant operations. • Monitor and protect data center networks, including internet-facing applications. 6. Vendor & Asset Management: • Coordinate with vendors for network and security device support and maintenance. • Manage inventory and ensure accurate asset documentation. 7. Performance Reporting & Audits: • Prepare and present operational reports, dashboards, and presentations as required. • Conduct network equipment testing and maintain audit records to ensure compliance. 8. Customer Interaction & Problem Solving: • Understand customer requirements, queries, and activities to prepare effective resolutions. • Ensure timely and professional communication to address customer needs. Requirements (a) Education: B.E/ B.Tech/MCA (Computer/IT)/B.Sc (Computers) (b) Experience: 1) 4 plus years of working experience on large complex enterprise networks. - Mandatory 2) Must have hands-on experience in protocols/technologies like MPLS (traffic engineering, L2/L3 VPN), BGP-4/MP-BGP, ISIS, OSPF/OSPFv3, EIGRP, RSVP, LDP, VXLAN, Network Access Control, 802.1x, VPN. - Mandatory 3) Experience in Software Defined Network (SDN) & SD-WAN. - Mandatory 4) Hands on experience on multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 5) Configuration experience on Network management and monitoring tools - Mandatory 6) Experience in conducting regular Network performance review, Network analysis and running detailed Network improvement plans with Network Providers. - Mandatory 7) Experience on Network Management tools like Cisco ISE, DNAC. - Mandatory 8) Experience in Solution Design and Architecture assessment of large networks - Desirable 9) Experience in Security devices - Added advantage 10) Experience in dealing with banks / financial institutions /NBFCs networks - Added advantage 11)Proficiency in managing and securing Data Center networks - Desirable (c) Certifications: 1) CCNP - Mandatory 2) ITIL Foundation - Desirable (d) Knowledge: 1) Understanding of OSI model and TCP/IP protocol (IPv4 & IPv6) - Mandatory 2) Knowledge on network capture / analysis tools like Wireshark - Mandatory 3) Knowledge in Network Management and Monitoring tools such as Solarwinds. - Mandatory 4)Excellent interpersonal, written and verbal communication skills along with quick learner. - Mandatory 5) Knowledge of Software Defined Network (SDN) & SD-WAN. - Desirable 6) Knowledge on Network & Security devices like firewalls, WAFs, L3 & L2 switches, LBs. - Desirable 7) Knowledge on Cloud Networking - Desirable 8) Knowledge of Network Security devices - Added advantage 9) Knowledge of Network Wireless technologies - Mandatory (e)Technical Skills: 1) Routing & Switching - Mandatory 2) Software Defined Network (SDN) & SD-WAN - Mandatory 3) MPLS Technology - Mandatory 4) Network Monitoring and Management tools - Mandatory 5) MS Office & MS Visio - Mandatory 6) Network Security - Firewalls, IDS/IPS, Proxy, DDoS - Desirable 7) VPN technologies - Added advantage 7) Wireless - Mandatory Show more Show less
