Job
Description
Role Overview: As a Manager in the Network & Communications department at our company in Mumbai, you will be responsible for leading a team of network engineers and technicians. Your role will involve hiring, training, and managing the performance of team members. Additionally, you will oversee the monitoring of both WiFi & Wired networks to detect performance issues, outages, or security breaches. It will be your responsibility to coordinate with the team to troubleshoot and resolve these issues promptly. Key Responsibilities: - Lead a team of network engineers and technicians, including hiring, training, and performance management. - Oversee the monitoring of WiFi & Wired networks to identify performance issues, outages, or security breaches. - Coordinate with the team to troubleshoot and resolve network issues promptly. - Take charge of incident management processes, ensuring all incidents are logged, tracked, and resolved within SLAs. - Escalate critical incidents and coordinate with other teams or vendors for timely resolution. - Evaluate network capacity and plan for growth or upgrades based on usage patterns and business requirements. - Ensure sufficient network resources are available to meet demand. - Optimize network performance to meet defined metrics and provide a seamless user experience. - Analyze network data, identify bottlenecks, and implement solutions for improvements. - Maintain accurate documentation for network infrastructure, including diagrams and configurations. - Prepare reports on network performance, incidents, and KPIs for management and stakeholders. - Interact with equipment vendors and service providers for effective communication and support activities. - Implement and maintain security measures for the network, ensuring compliance with standards and best practices. - Drive continuous improvement initiatives within the NOC for operational efficiency and customer satisfaction. - Stay updated with emerging technologies and industry trends. - Collaborate with other teams for effective communication and coordination. - Provide technical expertise and guidance in cross-functional meetings. Qualifications Required: - Education: B.E/ B.Tech, M.Tech/MCA (Computer/IT)/B.Sc (Computers) - Experience: 9+ years in enterprise networks or B.Sc (Computers) with 10+ years in enterprise networks; experience in routing protocols, SD-WAN, SDN, leading NOC teams, and managing internetworking solutions. - Certifications: CCNP (mandatory), CCIE (desirable), ITIL Foundation or ITIL Managing Professional (desirable) - Knowledge: In-depth knowledge in SDN, SD-WAN, networking, information security, technical bid evaluation, various network devices, interpersonal skills, MS Office & Visio. - Technical Skills: Strong understanding of Enterprise Network security, routing and switching, MPLS, SD-WAN, SDN, network security, network traffic engineering and analysis.,
