33 Itil Foundation Jobs

As a Lead Analyst specializing in Data Management with a focus on Collibra, your role at CGI involves working with a team to ensure effective management, configuration, and support of data governance tools. Your responsibilities include generating and maintaining reports to monitor data governance and quality metrics, offering insights on platform usage and effectiveness to stakeholders, and collaborating with data stewards, data owners, business users, and other key stakeholders to understand their requirements and configure Collibra accordingly. To be successful in this position, you must have a minimum of 4+ years of experience in managing, configuring, and supporting Collibra or similar data governance tools. Additionally, you should possess expertise in data governance, data management, and metadata management, along with a strong understanding of data governance frameworks, data quality principles, and metadata management. While not required, certifications such as Collibra Certified Professional or ITIL Foundation are preferred. At CGI, our culture is rooted in ownership, teamwork, respect, and belonging. As a CGI Partner, you are encouraged to take ownership from day one and actively contribute to the company's success. Your work will involve developing innovative solutions, building relationships with teammates and clients, and leveraging global capabilities to achieve your goals. You will have the opportunity to shape your career in a company dedicated to growth and lasting success, supported by leaders who prioritize your well-being and provide avenues for skill enhancement and personal growth. Join CGI, one of the largest IT and business consulting services firms globally, and be a part of a team that values collaboration, innovation, and professional development.,

As an Intake Specialist at EY, you will play a crucial role in supporting the design and delivery of solutions to ensure successful business outcomes through the implementation of new technologies and services. Your analytical skills will be essential in understanding and processing metrics such as Key Performance Indicators (KPIs) and Critical Success Factors (CSFs). You will be responsible for coordinating new release strategy and deployment activities across various teams to facilitate knowledge transfer, training, and implementation strategies for operational readiness. Your key responsibilities will include analyzing support requirements, providing consultation on support models, identifying necessary resources, and ensuring operational readiness for Global Service Desk teams. You will also be tasked with tracking progress, managing priorities, and communicating effectively with stakeholders to update on project requirements, status, and risks. To succeed in this role, you should possess a Bachelor's or Master's degree in a related discipline, along with a minimum of 3-5 years of experience in project management and team development. Additional requirements include the ability to work effectively with clients and management personnel across multiple geographies, lead projects, adapt to shifting priorities, and thrive in a global organization. Strong communication skills, IT Service Management methodologies Certification (ITIL Foundation or higher), and a solid understanding of software development lifecycle are also essential for this position. At EY, we offer you the opportunity to develop future-focused skills, gain world-class experiences, and work in a diverse and inclusive culture of globally connected teams. If you are ready to shape your future with confidence and contribute to building a better working world, apply today. To ensure an equitable and inclusive recruitment process, please inform us of any disability-related adjustments or accommodations you may need. EY is committed to creating new value for clients, people, society, and the planet by leveraging data, AI, and advanced technology to address the most pressing issues of today and tomorrow across assurance, consulting, tax, strategy, and transactions services. Join us in shaping the future with confidence and making a positive impact on the world.,

The Change & Release Specialist plays a crucial role as a part of the IT change management team, focusing on managing change requests throughout their lifecycle. This position also involves supporting communication, training, stakeholder engagement, and coaching service managers and suppliers on relevant processes. Key responsibilities of this role include: - Ensuring change compliance by collaborating closely with technical and business teams to guarantee that changes are adequately documented and approved before implementation - Reviewing all executed changes/releases to confirm that they have achieved their objectives in both IT and business aspects - Managing and coordinating Change Requests through the Change Management process and participating in Change Advisory Board (CAB) meetings - Representing changes in CAB meetings for approval and applying best practices in Change/Release/Problem Management to drive continuous improvement - Collaborating with various IT staff members to aid in change and problem analysis, define performance goals, and strategies - Proactively anticipating issues and escalating them to the Change Manager as needed - Monitoring and supporting change adherence with established policies, processes, and procedures - Generating metrics on Key Performance Indicators (KPIs) and sharing knowledge through Knowledge Base (KB) articles - Responding promptly and professionally to change requestor needs via email, chat, or other communication channels - Being open to working in rotational shifts if required Competencies required for this role include: - Understanding of ITIL foundation, DevOps, and Agile concepts/methodology - Knowledge of ITSM tools, reporting, and basic configuration such as ServiceNow, Remedy Force, etc. Job-specific skills necessary for this role: - Excellent verbal and written communication skills with demonstrated technical writing abilities - Proficiency in MS Word and MS Excel - Strong team player with exceptional interpersonal skills - Ability to manage multiple priorities effectively with minimal supervision - Systematic, disciplined, and analytical approach to problem-solving - Strong organizational skills and attention to detail - Customer-focused with problem-solving abilities - Teamwork, time management, logical and critical thinking skills - Basic understanding of Infrastructure and Application services - Quick learner with adaptability and leadership qualities At KONE, a collaborative and innovative working culture is fostered, emphasizing the value of each individual's contribution. Employee engagement, sustainability, ethical business practices, and a culture of trust and respect are key focus areas. Opportunities for career and personal growth are provided to help individuals achieve a healthy and balanced life.,

The Application Administrator role involves supporting and improving internal business applications, primarily focusing on NetSuite. You will be responsible for optimizing the platform to meet changing business needs while providing support in line with ERP and IT service management best practices. This position requires effective collaboration, adaptability, and stakeholder engagement. Your key responsibilities will include managing user roles, permissions, and provisioning to ensure data security. You will also be involved in creating and maintaining documentation such as SOPs, user guides, and knowledge base articles. Additionally, you will translate business requirements into technical specifications and work closely with developers and stakeholders to ensure solutions align with organizational goals. In terms of system configuration and maintenance, you will assist with routine monitoring, backups, and performance checks. You will also play a role in ensuring compliance through audits and maintaining the overall health of the application. Responding to support cases, guiding users on system processes, and proactively addressing recurring issues through targeted training will be part of your support and training responsibilities. Collaboration with internal teams and third-party vendors to resolve technical issues and optimize business processes is essential. You will scope, implement, and support system enhancements in partnership with the NetSuite developer. Key skills for success in this role include problem-solving, analytical skills, strong communication, ability to manage multiple priorities, customer service orientation, and documentation capabilities. To qualify for this role, you should have a Bachelor's degree in Information Systems or a related field, or equivalent work experience. A minimum of 3 years of hands-on support experience with NetSuite, including supporting finance teams, is required. You should have a strong understanding of financial processes, including journal entries, reconciliations, and financial statements. Experience supporting and optimizing ERP workflows across key business cycles is also necessary. Preferred experience includes familiarity with ServiceNow, Oracle CPQ, and Microsoft Power Platform, as well as experience with SQL and data integration tools like Celigo or Boomi. Certifications such as ITIL Foundation, NetSuite Administrator Certification, and advanced ITIL certifications are preferred. While the role does not involve supervisory responsibilities, the ability to collaborate effectively and drive positive outcomes through technical expertise and stakeholder engagement is crucial.,

NTT DATA is looking for an Enterprise Architecture Advisor-ITSM to join their team in Noida, Uttar Pradesh, India. As the ideal candidate, you should have at least 10 years of IT experience, with a minimum of 3 years in managing endpoint tools such as Nexthink, 1E Tachyon, or SysTrack. Additionally, you should hold certifications in Nexthink/1E Tachyon/SysTrack Platform Foundation & Administrator, ITIL foundation, and have experience with Project Management tools like JIRA and Azure DevOps. Knowledge of ITSM tools like ServiceNow and Remedy, as well as proficiency in Microsoft Applications like MS Visio, MS Excel, and MS PowerPoint are also required. Your responsibilities will include identifying potential use cases to enhance user experience, stability, and performance scores in the designated DEX tool, implementing automation initiatives, creating intake processes to gather requirements from stakeholders, participating in problem hunting sessions, and managing customer/stakeholder relationships. You will also provide cross-functional support, act as a liaison between vendors and clients, and have the ability to work in a heterogeneous environment. Key expertise for this role includes a passion for the company's vision, values, and operating principles, strong communication and presentation skills, vendor and stakeholder management, multitasking abilities, exceptional listening skills, attention to detail, and the ability to work effectively within a team. To qualify for this position, you must have a degree from a reputed educational institution and a minimum of 15 years of education. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. The company is committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in over 50 countries and collaborates with a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure globally and is part of the NTT Group, which invests significantly in R&D to support organizations and society in the digital future. Visit us at us.nttdata.com.,

NTT DATA is looking for an Enterprise Architecture Advisor to join their team in Noida, Uttar Pradesh (IN-UP), India (IN). As part of NTT DATA, you will be a key player in the company's growth and market presence. With a focus on quality, integrity, and commitment, NTT DATA values its employees and their professional and personal growth. The ideal candidate should have at least 8 years of IT experience, with a minimum of 3 years in managing endpoint tools such as Nexthink, 1E Tachyon, or SysTrack. Additionally, candidates should hold certifications in Nexthink/1E Tachyon/SysTrack Platform Foundation & Administrator, ITIL foundation, and have experience with Project Management tools like JIRA and Azure DevOps. Familiarity with ITSM tools such as ServiceNow and Remedy, as well as Microsoft Applications like MS Visio, MS Excel, and MS PowerPoint is required. Key responsibilities include identifying potential use cases to enhance user experience, stability, and performance scores in designated tools, driving automation initiatives, creating intake processes for stakeholder requirements, participating in problem-hunting sessions, and managing customer/stakeholder relationships. Strong communication and presentation skills, vendor and stakeholder management, multitasking abilities, attention to detail, and the capacity to work in heterogeneous environments are essential for success in this role. The ideal candidate should have a degree from a reputed educational institution with at least 15 years of education. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. With diverse experts in over 50 countries, NTT DATA offers services ranging from business and technology consulting to data and artificial intelligence solutions. Being part of the NTT Group, NTT DATA has a strong commitment to research and development to help organizations and society transition confidently into the digital future. Visit us at us.nttdata.com.,

The Tower Lead for Support & Operations is a pivotal role responsible for ensuring efficient service delivery and timely resolution of escalations within the Data domain. You will play a crucial part in upholding accountability to meet service level agreements (SLAs), implementing organizational initiatives, and driving customer satisfaction. Your key responsibilities will include: - Generating Tower-level revenue through effective management and optimization of SDWAN and Wireless WLAN (Cisco) solutions. - Managing escalations and crises by ensuring timely closure of all responsibilities and tasks in accordance with agreed SLA norms, maintaining operational efficiency. - Overseeing operational hygiene by validating reports and ensuring service delivery aligns with the agreed Statement of Work (SOW), thereby enhancing service quality. - Fostering positive customer satisfaction by developing and implementing new initiatives and frameworks aimed at improving service delivery and client experience. - Implementing the Profit Improvement Plan (PIP) by leveraging automation and self-driven initiatives to enhance operational efficiency and cost-effectiveness. The ideal candidate should possess the following skills: - Proficiency in Data SDWAN and Wireless WLAN (Cisco) technologies. - Solid understanding of operational processes and service delivery frameworks. - Excellent problem-solving and crisis management skills. - Strong analytical abilities to validate reports and ensure compliance with SOW. - Competence in developing customer satisfaction improvement initiatives. Optional but valuable certifications for this role include Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA) Wireless, and ITIL Foundation. This position requires expertise in NGN-Network Data-Network Data. Auto req ID: 1587151BR Kindly note that this is a single position role.,

If Interested ,please reply with updated Resume asap to neha21.singh@nttdata.com Looking early joiners only . If not interested please provide the references of interested candidature who worked on same skillsets Rotational shift (sometimes night for 2 weeks in a month) Primary Skill- PostgreSQL with any cloud (Azure /GCP /AWS ) Skill required- Primary- PostgreSQL + Any cloud- Azure/ AWS /GCP 24*7 shift hours support-Hybrid Shifts Morning /Evening /Night -IST Preferred Experience: Ideal candidate has been supporting traditional server based relational database (Postgresql) for over 3+ years out of which last 2 years in any cloud AWS/azure/GCP. • Hands-on experience with PostgreSQL/MongoDB, including installation, configuration, performance tuning, and troubleshooting. • Demonstrated expertise in managing PostgreSQL databases on AZURE, GCP and AWS RDS. • Experience with features such as automated backups, maintenance, and scaling - Postgresql • Ability to analyze and optimize complex SQL queries for performance improvement. • Proficiency in setting up and managing monitoring tools for PostgreSQL on GCP. • Experience with configuring alerts based on performance metrics. • Experience in implementing and testing backup and recovery strategies for PostgreSQL databases on AWS RDS/AZURE SQL/GCP Cloud SQL. • Knowledge and experience in designing and implementing disaster recovery plans for PostgreSQL databases on AWS RDS/AZURE SQL/GCP Cloud SQL. • Good Understanding of database security principles and best practices. • Proven ability to identify and resolve performance bottlenecks in PostgreSQL databases. • Experience in optimizing database configurations for better performance. • Able to provide 24*7 shift hours support at L2/L3 level • Experience in updating KB articles, Problem Management articles, and SOPs/runbooks • Passion for delivering timely and outstanding customer service • Great written and oral communication skills with internal and external customers • Strong ITIL foundation experience • Ability to work independently or no direct supervision. • Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. • Work directly with end customer, business stakeholders as well as technical resources. Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. • Work directly with end customer, business stakeholders as well as technical resources." Basic Qualifications " • 2+ years of overall operational experience • 1+ years of GCP experience as a cloud DBA (Postgresql/Mongo DB) • 2+ years of experience working in diverse cloud support database environments in a 24*7 production support model • Query fine tuning - MongoDB • Shell scripts for Monitoring like slow queries, replication lag, nodes fails, disk usage. etc • Backup and restores (Backups should be automated with shell scripts/Ops Manager) • Database Health check (Complete review of Database slow queries, fragmentation, index usage. etc) • Upgrades (Java version, Mongo version. etc) • Maintenance (Data Centre outages etc) • Architecture design as per the Application requirement • Writing best practices documents for shading, replication for Dev/App teams • Log rotation/ maintenance (mongos, mongodb, config etc) • Segregation of duties (User Management designing User roles and responsibilities) • Designing DR (Disaster Recovery)/COB (Continuity of Business) plans as applicable • Database Profiling, Locks, Memory Usage, No of connections, page fault etc., • Export and Import of Data to and From MongoDB, Run time configuration of MongoDB, • Data Managements in MongoDB Capped Collections Expired data from TTL, • Monitoring of Various issues related with Database, • Monitoring at Server, Database, Collection Level, and Various Monitoring Tools related to MongoDB, • Database software Installation and Configuration in accordance with Client defined standards. • Database Migrations and Updates • Capacity management- MongoDB • Hands on experience in Server Performance tuning and Recommendations • High availability solutions and recommendations • Hands on experience in Root cause analysis for business impacting issues. • Experience with SQL,SQL Developer,TOAD,Pgadmin,mongo db atlas • Experience with python / powershell scripting - preferred • Secondary skill in MySQL/oracle - preferred • Installation, configuration and upgrading of postgresql server software and related products " Preferred Certifications Azure fundamentals certification (AZ-900) - REQUIRED Google Cloud Associate Engineer - REQUIRED Azure Database Certification (DP-300) - preferred AWS Certified Database Specialty - preferred Postgresql certification a plus MongoDB certification a plus

You will be responsible for providing end-to-end support to shore and vessel users, resolving hardware, software, and system-related tickets. Your duties will include performing routine maintenance, responding promptly to critical alerts, managing Level 13 escalations, and ensuring timely resolution with clear communication to stakeholders. It will be important for you to maintain comprehensive documentation of systems, procedures, and issue resolutions to ensure continuity and knowledge transfer. You will also provide training to users and IT staff, develop user guides, and support materials to facilitate effective learning and system adoption. In addition, your role will involve supporting IT procurement, system deployments, and collaborating with vendors to deliver business-aligned solutions. You may also be required to perform additional tasks to support IT initiatives and contribute to the organization's overall strategic objectives. To qualify for this position, you should have a degree or diploma in IT, computer science, or a related field. You must hold certifications in Azure, MCSA/MCSE, Sharepoint, ITIL Foundation, and CCNA. A minimum of 3 years of experience in an IT role is required, along with strong communication, analytical, and problem-solving skills. You should be able to multitask, prioritize work in a fast-paced environment, and collaborate effectively as part of a team. Attention to detail, organizational skills, and a thorough understanding of IT systems and infrastructure are essential. CISSP certification and experience in the maritime industry are preferred. This role may require sufficient mobility to complete equipment installations, cabling, and other setup tasks. Please note that only shortlisted candidates will be notified. Thank you.,

Responsibility : • Ensure quality audits, CSAT targets, and feedback coverage are consistently met across accounts • Lead quality improvement plans, calibration sessions, and publish dashboards to track performance • Drive Six Sigma/Lean initiatives and certify QA teams in relevant methodologies • Collaborate with stakeholders, support client visits, and communicate quality framework effectively • Generate periodic reports, manage escalations, and coach QA team using analytical tools (Excel, PowerPoint) Good to Have Hiring Skills: • ITIL Foundation knowledge • Green/Yellow Belt certification • Dashboard publishing • Calibration & ATA methods

Role: Service desk Manager Designation: Service desk Operations Manager Location: Pune Years of experience: 1 year of experience as a Manager Entity :- Daksh Number of Position:- 1 Client Name (Pesudo):- Laptop technical process Job Location:- Pune Process Domestic or International :- Pan India (domestic) Notice Period :- Immediate joiner preferred CTC :- Max up to 14.5 lpa Shift Timings :- Day shift Working Days :- 6 days , 1 week off Transport Availability :- N/A Education :- Graduate mandatory *Role and Key Responsibilities:* The Service Desk Manager is responsible for overseeing the daily operations of the service desk team to ensure the timely and effective resolution of technical issues and support requests. This role involves managing the team, improving processes, and ensuring high levels of customer satisfaction through excellent service. The Service Desk Manager will also play a critical role in defining and implementing best practices, optimizing ticket management systems, and collaborating with other departments to ensure IT service delivery aligns with the overall business objectives.Service Desk Operations: Oversee and manage daily operations of the service desk, ensuring efficient handling of all support requests. Monitor key performance indicators (KPIs) to ensure timely resolution of incidents and service requests. Ensure proper escalation procedures are followed for critical issues. Manage service desk ticketing systems and workflows for improved efficiency. Team Management: Lead and mentor a team of service desk professionals, providing guidance, coaching, and performance evaluations. Set clear goals and performance standards for team members, encouraging continuous improvement. Ensure the team is adequately trained in technical skills, service desk tools, and customer service techniques. Coordinate staff schedules to provide adequate coverage during business hours. Customer Satisfaction: Adopt a customer-centric culture within the service desk team, ensuring a high level of customer satisfaction. Analyse customer feedback and service reports to identify areas for improvement. Act as an escalation point for complex or unresolved issues, maintaining a professional relationship with key stakeholders. Process Improvement: Review and improve service desk processes to align with ITIL or other service management frameworks. Develop and maintain documentation for service desk procedures, ensuring they are regularly updated. Collaborate with IT and business teams to develop service level agreements (SLAs) and ensure compliance. Implement and manage tools for monitoring service desk performance and identifying trends in issue resolution. Reporting and Analysis: Prepare and present regular reports on service desk performance, trends, and areas for improvement. Provide recommendations for optimizing service delivery and operational efficiency based on data analysis. Track and analyse support tickets to identify recurring issues and implement preventative solutions. *Key skills and knowledge:* Leadership and team management Customer-focused mindset Strong technical knowledge Analytical and reporting skills Communication and interpersonal skills Process improvement and change management *Education:* Bachelors degree in information technology, Computer Science, or a related field (or equivalent experience). 7+ years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial position. Proven experience managing a customer-facing service desk or IT support team. Strong understanding of IT service management (ITSM) frameworks such as ITIL. Excellent problem-solving and decision-making abilities. Strong leadership, communication, and team management skills. Familiarity with service desk tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk). Ability to work in a fast-paced environment and manage multiple priorities. Stay up to date with emerging technologies and industry trends to continuously improve service desk functions. *Preferred Qualifications:* ITIL Foundation and other relevant certifications. Proficient in utilizing ticketing tools such as Service Now for efficient incident management, service request handling, and workflow optimization Experience with cloud-based solutions, enterprise software, and network management. Strong knowledge of the MS Office Suite and expertise in creating reports following best practices for effective presentation. Experience in change management and continuous improvement initiatives

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments Conduct Incident and Major management training and spread awareness Monitor the effectiveness of the IT Service Management tool and ensure it is aligned to the process execution KEY SKILLS AND COMPETENCIES Excellent people management and operational skills Ability to interact with all levels of the Customer and IT provider organization Good presentational skills Effective communication skills Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification 5-8 years of experience in IT Service Management Mandatory Skills: ITIL Change Mgmt. Experience: 3-5 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters At least 7-12 years of experience in ITAM Consulting, High Level Design and developing technical solutions using ServiceNow platform. At least 5+ years of experience in Design and Implementation of Service Now Software & IT Asset Management. Complete end to end knowledge on the Software and Hardware Asset Management Lifecycle. Understand the end-to-end Software Licensing model for ServiceNow. Responsible for Software Asset Management & ITAM activities. Works with Software asset librarians and SMEs to consolidate Software entitlement data. Ensure all relevant Software entitlement information (e.g. Publisher, Publisher part number, Version, Edition, Entitlement type, etc.) is available for better normalization results. Strong knowledge on ServiceNow modules like CMDB, Discovery and other ITSM applications. Monitors results of discovered software and fix any issues or anomalies identified. Monitor software from other sources e.g. SCCM, Flexera, etc are ingested into ServiceNow. Establish SaaS integrations with OOB connectors to ingest software usage information into ServiceNow. Establish Custom SaaS integrations where necessary to ingest software usage information into ServiceNow. Monitor reconciliation jobs and fix any issues or anomalies identified. Modify License workbench and OOB reports based on requirements or top publishers. Define process for reclamation of software to ensure software compliance. Must have integrated the ITAM with ITSM to develop an integrated solution. Must have a working experience on domain separated environments Participate in project activities including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time. Create/Maintain ServiceNow SAM & HAM documentation/standard operating procedures documents. Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams. Must be ITIL Foundation / CSA certified. Certified CIS-ITSM / CIS-SAM / CIS-HAM preferred Mandatory Skills: ServiceNow - SaaS. Experience: 5-8 Years.

This role will require the individual to perform a critical function by being fully accountable and responsible for the IT Major Incident Management function across all CIB2S applications. The position will primarily be single point of contact for business in the event of a Major Incident, as well as a reference point regarding IT Major Incident Management, while interfacing with two other geographical regional centers to provide a true follow the sun coverage for all IT incidents. This role requires excellent communication skills and ability to build relationships with the various teams across IT and will be required to have a clear and strong understanding of the ITIL incident management process and have hands on experience with major incident and/or crisis management processes. There will be requirements to demonstrate pro-activeness and ensure ownership and accountability of IT incidents within the organization. A good understanding and awareness of interfacing ITIL processes is highly desired. The individual will be interfacing with senior members of the organization and will therefore be required to deliver precise and concise messages in a timely fashion. The individual needs to be approachable and responsible for handling all reported issues, managing the issues through to resolution as swiftly as possible. Forging good working relationships with the existing geographical service delivery teams will be of high importance for success in this role. Ability to stay calm under pressure is essential for this role. Responsibilities Direct Responsibilities Ensure incidents are managed efficiently, economically and effectively by following procedures and processes currently in place Act as an escalation point of contact for major incidents which are not resolved within the agreed service levels Managing crisis situations through to resolution with clear verbal and written communications Perform an unbiased role across all teams, managing communications between teams and making impartial decisions Co-ordinate various post incident resolution activities including incident reviews and production of business incident reports. Develop good working relationships with various local and global teams Liaison with all user communities to meet support and service requirements Conduct service improvement meetings with various geographical user base locations Adhere to and respect appropriate departmental procedures processes and practices Contribute to daily, monthly, Quarterly reporting requirements including key performance & risk Indicators. Contributing Responsibilities Share knowledge and experience with other team members and the wider IT department as appropriate. Hold process awareness sessions to increase the teams visibility and position within the organization Contribute and uphold improvements to Major Incident Management process and procedures. Technical & Behavioral Competencies Solid and demonstrable experience within a major incident management discipline, preferably within the financial industry Clear aptitude for service delivery excellence and producing quality results Customer focused approach to work Ability to adapt and remain calm under pressure Strong decision-making ability Good communication skills, written and verbal Self-driven and proactive, sharing best practices and improvement suggestions Focused on innovation and continuous improvement A quick learner A team player Specific Qualifications (if required) ITIL Foundation is preferred Knowledge of a wide range of ITIL based processes Experience preferably in Banking or Financial sector will be an added advantage Skills Referential Behavioural Skills : Communication skills - oral & written Decision Making Ability to collaborate / Teamwork Critical thinking Transversal Skills: Ability to understand, explain and support change Ability to develop and leverage networks Ability to develop and adapt a process Choose an item. Choose an item. Education Level: Bachelor Degree or equivalent Experience Level Beginner

: Job TitleProduction Support Analyst, AVP LocationBangalore, India Role Description You will be operating within Production services team of Securities Services domain which is a subdivision of Corporate Bank Production Services as a Production Support Engineer. In this role, you will be accountable for the following: To resolve user request supports, troubleshooting functional, application, and infrastructure incidents in the production environment. Work on identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene. Eyes on glass monitoring of services and batch. Preparing and fulfilling data requests. Participation in incident, change and problem management meetings as required. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What well offer you . 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Provide hands on technical support for a suite of applications/platforms within Deutsche Bank Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture and the hardware configuration. Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3. Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time). Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date. Approach support with a proactive attitude, working to improve the environment before issues occur. Update the RUN Book and KEDB as & when required. Participate in all BCP and component failure tests based on the run books Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support Your skills and experience Must Have : Programming Language - Java Operating systems - UNIX, Windows and the underlying infrastructure environments. Middleware - (e.g. MQ, Kafka or similar) WebLogic, Webserver environment - Apache, Tomcat Database - Oracle, MS-SQL, Sybase, No SQL Batch Monitoring - Control-M /Autosys Scripting - UNIX shell and PowerShell, PERL, Python Monitoring Tools Geneos or App Dynamics or Dynatrace or Grafana ITIL Service Management framework such as Incident, Problem, and Change processes. Preferably knowledge and experience on GCP. Nice to Have 7+ years of experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Good analytical and problem-solving skills ITIL / best practice service context. ITIL foundation is plus. Ticketing Tool experience Service Desk, Service Now. Understanding of SRE concepts (SLA, SLOs, SLIs) Knowledge and development experience in Ansible automation. Working knowledge of one cloud platform (AWS or GCP). Excellent communication skills, both written and verbal, with attention to detail. Ability to work in virtual teams and in matrix structures. How well support you . . . About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

About the Role We are seeking a Level 2 Engineer to support Zscaler and Zero Trust Networking BAU operations and device management. The candidate will be responsible for monitoring, troubleshooting, and ensuring optimal performance of Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Zero Trust security solutions across the enterprise network. Proficiency in managing Change and Incident processes is essential. The candidate must be prepared to work in a 24/7 shift environment. Key Responsibilities BAU Operations & Monitoring: Monitor Zscaler dashboards and alerts for security threats, policy violations, and connectivity issues. Perform initial triage, troubleshooting, and escalation of Zscaler-related incidents. Support the implementation, maintenance, and fine-tuning of Zscaler security policies. Collaborate with L1 teams to resolve common issues and escalate complex problems to L3 teams. Device Management & Zero Trust Security: Manage and troubleshoot Zscaler Client Connector (ZCC) agent deployment, updates, and health status. Assist in configuring ZIA and ZPA policies, firewall rules, and URL filtering to ensure secure and compliant access. Ensure seamless connectivity between users, applications, and cloud services in a Zero Trust model. Support VPN-less secure access to corporate applications using Zero Trust principles. Incident & Problem Management: Investigate and resolve Zscaler agent, policy enforcement, and authentication issues. Work on Root Cause Analysis (RCA) for recurring connectivity and performance issues. Escalate unresolved issues to L3 engineers and collaborate with vendor support teams. Security & Compliance: Ensure compliance with Zero Trust security policies, best practices, and enterprise security standards. Assist in policy reviews and security audits for Zscaler environments. Support the integration of Zscaler logs with SIEM solutions for advanced threat monitoring. Documentation & Reporting: Maintain operational documentation, including troubleshooting steps, SOPs, and policy configurations. Generate reports on Zscaler performance, incident resolution trends, and policy enforcement statistic Basic Qualifications BE / B'Tech / MCA / MSC + 2-5 years' experience Zscaler Certified Cloud Professional (ZCCP-IA / ZCCP-PA) or Zscaler Certified Cloud Administrator (ZCCA) (preferred). ITIL Foundation Certification (preferred). 2+ years of experience in Zscaler, Zero Trust Networking, and cloud security operations. Hands-on experience with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA). Understanding of Zero Trust security models and principles. Familiarity with proxy configurations, SSL inspection, and firewall policy management. Basic scripting knowledge (PowerShell, Python, Bash) for automation (preferred). Preferred Qualifications ITIL Foundation. Excellent communication and teamwork abilities Has an experience of working with multiple clients and deployment

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments Conduct Incident and Major management training and spread awareness Monitor the effectiveness of the IT Service Management tool and ensure it is aligned to the process execution KEY S AND COMPETENCIES Excellent people management and operational skills Ability to interact with all levels of the Customer and IT provider organization Good presentational skills Effective communication skills Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification 5-8 years of experience in IT Service Management Mandatory Skills: ITIL Incident Mgmt. Experience3-5 Years.

About the Department The IT department at TresVista is a critical function in running the business successfully. It is responsible for managing and maintaining the company's technology infrastructure and systems, including hardware, software, and networks. The IT department also works to ensure that technology is used effectively and efficiently to support the organization's operations and goals. Roles and Responsibilities Planning, organizing and controlling the operations of TresVistas information systems Review of IT products and services Recommending and implementing future planning and development of IT infrastructure resources Troubleshooting as required, which further leads to problem-solving efforts often involving outside vendors and other support personnel and organizations Administering and supporting core Microsoft, Cisco, Citrix, and VMware technologies Assisting with hardware, firewall, telecom, and software vendor evaluation, recommendation, and negotiations Leading and mentoring IT staff, including hiring, training, and performance management Ensure timely resolution of IT incidents and problems, and implement preventive measures Liaising with department heads to discuss system requirements, specifications, costs and timelines Managing and coordinating vendors to design, develop, implement and maintain the internal ERP systems Researching current and potential resources and services based on the requirements of a growing firm Keeping abreast of the latest developments in information process technologies Managing helpdesk, employee lifecycle, asset management, and access management Prerequisites: Experience in infrastructure architecture, data centers, servers, and networks Microsoft (MCSE, MCITP), Cisco (CCNA, CCNP), ITIL Foundation or equivalent certifications would be preferred Managing large scale Citrix/2X/Terminal Server installations A solid understanding of LAN/WAN networking, Microsoft Intune, Microsoft Exchange, EPP, and Microsoft Defender Group Policy design and configuration SOC2, ISO 27001 and 22301 audit knowledge would be preferred Strong knowledge of multiple technologies including but not limited to Servers, Virtualization, VMWare, Hyper-Converged Infrastructure, SAN, TCPIP, Office365, UTM, Symantec, wireless LAN, Citrix, etc Experience: 4 - 6 years of relevant work experience Education: Any Graduate Compensation: The compensation structure will be as per industry standar

: Job TitleTechnology Service Specialist, AVP LocationPune, India Role Description You will be operating within Production services team of Trade Finance and Lending domain which is a subdivision of Corporate Bank Production Services as a Production Support Engineer. In this role, you will be accountable for the following: To resolve user request supports, troubleshooting functional, application, and infrastructure incidents in the production environment. work on identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene. Eyes on glass monitoring of services and batch. Preparing and fulfilling data requests. Participation in incident, change and problem management meetings as required. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What well offer you . 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Provide hands on technical support for a suite of applications/platforms within Deutsche Bank Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture and the hardware configuration. Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3. Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time). Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date. Approach support with a proactive attitude, working to improve the environment before issues occur. Update the RUN Book and KEDB as & when required. Participate in all BCP and component failure tests based on the run books Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support Your skills and experience Must Have : Programming Language - Java Operating systems -UNIX, Windows and the underlying infrastructure environments. Middleware - (e.g. MQ, Kafka or similar) WebLogic, Webserver environment - Apache, Tomcat Database - Oracle, MS-SQL, Sybase, No SQL Batch Monitoring - Control-M /Autosys Scripting - UNIX shell and PowerShell, PERL, Python Monitoring Tools Geneos or App Dynamics or Dynatrace or Grafana ITIL Service Management framework such as Incident, Problem, and Change processes. Preferably knowledge and experience on GCP. Nice to Have 9+ years of experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Good analytical and problem-solving skills ITIL / best practice service context. ITIL foundation is plus. Ticketing Tool experience Service Desk, Service Now. Understanding of SRE concepts (SLA, SLOs, SLIs) Knowledge and development experience in Ansible automation. Working knowledge of one cloud platform (AWS or GCP). Excellent communication skills, both written and verbal, with attention to detail. Ability to work in virtual teams and in matrix structures. How well support you . . .

Position Purpose Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal. Responsibilities Direct Responsibilities Essential: High skills on SAN Storage technologies (VMAX/PMAX, Pure Storage, Brocade). High skills on NAS Storage technologies (NetApp, VNX). High Skills on S3 (Cleversafe and ECS). Overall Storage Experience 15+ years Team and collaborative mind-set to develop and deliver appropriate solutions skills. Experience of delivering strategic priorities within strict timelines. Customer service-oriented skills. Capacity to learn new technologies in an autonomous way. Contributing Responsibilities DEVOPS oriented: High development skills Scripting on Python / Bash / PowerShell, code versioning tools and CD/CI Desirable: Skills on EMC Unity. Big data knowledge: ELK and Distributed workload. Stateful Container and Kubernetes knowledge. Technical Behavioral Competencies Personal Attributes Eager to learn. Analytical mind-set. Ability to work well under pressure, ability to work autonomous and in team environment. Good interpersonal and communication skills. Curious and open mind person. Specific Qualifications (if required) Bachelors in computer science preferable but not mandatory. ITIL Foundation certificate will be desirable. LANGUAGES High English spoken and written fluent (B2/C).

We are looking for a highly motivated and skilled Technical Delivery Support Consultant with 7+ years of experience in Oracle ERP Cloud implementations. This role demands strong technical expertise, problem-solving ability, and hands-on experience in supporting the delivery lifecycle of Oracle ERP Cloud projects across modules such as Financials, Supply Chain, and HCM. As a Technical Delivery Support Consultant, you will work closely with delivery leads, functional consultants, and technical developers to ensure seamless implementation and support of Oracle Cloud solutions. You will be responsible for managing integration support, resolving technical issues, maintaining documentation, and contributing to project success through proactive collaboration and technical insight. Key Responsibilities: Support the technical delivery of Oracle ERP Cloud implementations across various modules. Assist in the development, testing, and deployment of integrations, reports, and data migration activities. Troubleshoot and resolve technical issues related to Oracle ERP Cloud applications, interfaces, and extensions. Work with the delivery team to analyze business requirements and translate them into technical solutions. Provide support during key project phases including SIT, UAT, and Go-Live. Prepare and maintain technical documentation such as design specs, test scripts, and support guides. Ensure compliance with Oracle Cloud standards and best practices. Coordinate with Oracle support to manage SRs and track issue resolution. Required Skills and Qualifications: Minimum of 7 years of experience in Oracle ERP implementations with at least 3+ years in Oracle ERP Cloud. Hands-on experience with Oracle Integration Cloud (OIC), BI Publisher, OTBI, FBDI, ADFdi, and HDL. Good understanding of REST/SOAP Web Services and Oracle Cloud security configurations. Strong analytical and troubleshooting skills in a multi-module ERP environment. Familiarity with SQL/PLSQL and Oracle technical architecture. Ability to work collaboratively with cross-functional teams in both onsite and offshore models. Strong written and verbal communication skills. Preferred Certifications: Oracle Cloud ERP Implementation Specialist (Financials/SCM/HCM) Oracle Integration Cloud Certification Oracle Cloud Infrastructure (OCI) Foundations Certification (preferred) ITIL Foundation (optional but advantageous for support processes) Education: Bachelors degree in Computer Science, Information Technology, or related discipline.

Job Title: NOC Engineer Offshore Support Location: Offshore (Offshore Center) Shift: 18/7 (Including Nights/Weekends) Certifications Required: CompTIA A+/Network, ITIL Foundation Experience: 3+ years in NOC/Technical Support Key Responsibilities: Monitoring & Alert Management: Monitor networks/servers via tools (SolarWinds, Splunk, Zabbix). Acknowledge/escalate alerts per severity matrix. First-Line Troubleshooting: Resolve L1/L2 issues (network latency, server downtime, etc.). Document tickets in ServiceNow/JIRA. Compliance & Documentation: Follow ITIL processes for incident/changes. Maintain SOPs and knowledge base. Skills & Qualifications: Technical: Hands-on with Windows/Linux OS, basic scripting (Bash/Python). Understanding of routers/switches (Cisco/Juniper). Soft Skills: Analytical mindset, teamwork, and adaptability.

Req ID: 327205 We are currently seeking a Lead Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Grade 8 At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience ""¢ Ideal candidate has been supporting traditional server based relational databases (Postgresql and MongoDB) for over 7+ years out of which last 4+ years in public cloud environments (GCP). "¢ Hands-on experience with PostgreSQL/MongoDB, including installation, configuration, performance tuning, and troubleshooting. "¢ Demonstrated expertise in managing PostgreSQL databases on AZURE, GCP and AWS RDS. "¢ Experience with features such as automated backups, maintenance, and scaling - Postgresql "¢ Ability to analyze and optimize complex SQL queries for performance improvement. "¢ Proficiency in setting up and managing monitoring tools for PostgreSQL on GCP. "¢ Experience with configuring alerts based on performance metrics. "¢ Experience in implementing and testing backup and recovery strategies for PostgreSQL databases on AWS RDS/AZURE SQL/GCP Cloud SQL. "¢ Knowledge and experience in designing and implementing disaster recovery plans for PostgreSQL databases on AWS RDS/AZURE SQL/GCP Cloud SQL. "¢ Good Understanding of database security principles and best practices. "¢ Proven ability to identify and resolve performance bottlenecks in PostgreSQL databases. "¢ Experience in optimizing database configurations for better performance. "¢ Able to provide 24*7 shift hours support at L2/L3 level "¢ Experience in updating KB articles, Problem Management articles, and SOPs/runbooks "¢ Passion for delivering timely and outstanding customer service "¢ Great written and oral communication skills with internal and external customers "¢ Strong ITIL foundation experience "¢ Ability to work independently or no direct supervision. "¢ Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. "¢ Work directly with end customer, business stakeholders as well as technical resources. Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. "¢ Work directly with end customer, business stakeholders as well as technical resources." Basic Qualifications " "¢ 7+ years of overall operational experience "¢ 4+ years of GCP experience as a cloud DBA (Postgresql/Mongo DB) "¢ 3+ years of experience working in diverse cloud support database environments in a 24*7 production support model "¢ Query fine tuning - MongoDB "¢ Shell scripts for Monitoring like "˜slow queries"™, replication lag, nodes fails, disk usage. etc "¢ Backup and restores (Backups should be automated with shell scripts/Ops Manager) "¢ Database Health check (Complete review of Database slow queries, fragmentation, index usage. etc) "¢ Upgrades (Java version, Mongo version. etc) "¢ Maintenance (Data Centre outages etc) "¢ Architecture design as per the Application requirement "¢ Writing best practices documents for shading, replication for Dev/App teams "¢ Log rotation/ maintenance (mongos, mongodb, config etc) "¢ Segregation of duties (User Management "“ designing User roles and responsibilities) "¢ Designing DR (Disaster Recovery)/COB (Continuity of Business) plans as applicable "¢ Database Profiling, Locks, Memory Usage, No of connections, page fault etc., "¢ Export and Import of Data to and From MongoDB, Run time configuration of MongoDB, "¢ Data Managements in MongoDB Capped Collections Expired data from TTL, "¢ Monitoring of Various issues related with Database, "¢ Monitoring at Server, Database, Collection Level, and Various Monitoring Tools related to MongoDB, "¢ Database software Installation and Configuration in accordance with Client defined standards. "¢ Database Migrations and Updates "¢ Capacity management- MongoDB "¢ Hands on experience in Server Performance tuning and Recommendations "¢ High availability solutions and recommendations "¢ Hands on experience in Root cause analysis for business impacting issues. "¢ Experience with SQL,SQL Developer,TOAD,Pgadmin,mongo db atlas "¢ Experience with python / powershell scripting - preferred "¢ Secondary skill in MySQL/oracle - preferred "¢ Installation, configuration and upgrading of postgresql server software and related products " Preferred Certifications Azure fundamentals certification (AZ-900) - REQUIRED Google Cloud Associate Engineer - REQUIRED Azure Database Certification (DP-300) - preferred AWS Certified Database Specialty - preferred Postgresql certification a plus MongoDB certification a plus B.Tech/BE/MCA in Information Technology degree or equivalent experience

Req ID: 327201 We are currently seeking a Lead Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Grade 8 - SQL At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience ""¢ Ideal candidate has been supporting traditional server based relational databases (SQL Server) for over 7+ years out of which last 3+ years in public cloud environments (GCP and Azure) "¢ 5+ years of database experience in SQL Server 2008/2012/above versions "¢ 2+ years of database experience in Oracle11g /12c/above versions as secondary skill "¢ Knowledge of MySQL, PostgreSQL, Azure SQL,MI instances , GCP instances is a plus "¢ Strong planning, deployment, maintenance and troubleshooting experience in high-availability database environments (Always-On, Clustering, Mirroring, etc.). "¢ Expert in setting up health-checks and troubleshooting of SQL backups, restores and recovery models "¢ Able to work on On-Call rotations and provide 24*7 shift hours support at L2/L3 level "¢ Able to work independently in a project scenario and do POCs "¢ Experience in updating KB articles, Problem Management articles, and SOPs/runbooks "¢ Experience in google instances (SQL, Mysql,Postgresql) "¢ Experience incapacity planning, DR setup, project work (New environment setup) (SQL, Mysql,Postgresql) "¢ Passion for delivering timely and outstanding customer service "¢ Ability to work independently, with little or no direct supervision. "¢ Great written and oral communication skills with internal and external customers "¢ Strong ITIL foundation, Continual Service Improvement and Total Quality Management experiences "¢ Report weekly to management about abnormalities and critical issues; provide root cause analysis and recommendations; work with infrastructure team, application team and/or other teams for problem resolutions, following the escalation path if needed." Basic Qualifications ""¢ 7+ years of overall operational experience "¢ 3+ years of Azure/GCP experience as a cloud DBA (SQL) "¢ 3+ years of experience working in diverse cloud support database environments in a 24*7 production support model "¢ Experience with SSIS, SSRS, T-SQL "¢ Experience with python / powershell scripting - preferred "¢ Secondary skill in Oracle/MySQL/PostgreSQL - preferred "¢ Ability to work independently, with little or no direct supervision. "¢ Ability to work in a rapidly changing environment "¢ Ability to multi-task and context-switch effectively between different activities and teams " Preferred Certifications Azure fundamentals certification (AZ-900) - REQUIRED Azure Database Certification (DP-300) - preferred AWS Certified Database Specialty - preferred MCTS, MCITP, OCP certifications a plus Google Cloud Engineer - REQUIRED

Req ID: 327207 We are currently seeking a Staff Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Grade 10 At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience ""¢ Ideal candidate has been supporting traditional server based relational databases (Postgresql and MongoDB) for over 10+ years out of which last 5+ years in public cloud environments (GCP). "¢ Hands-on experience with PostgreSQL/MongoDB, including installation, configuration, performance tuning, and troubleshooting. "¢ Demonstrated expertise in managing PostgreSQL databases on AZURE, GCP and AWS RDS. "¢ Experience with features such as automated backups, maintenance, and scaling - Postgresql "¢ Ability to analyze and optimize complex SQL queries for performance improvement. "¢ Proficiency in setting up and managing monitoring tools for PostgreSQL on GCP. "¢ Experience with configuring alerts based on performance metrics. "¢ Experience in implementing and testing backup and recovery strategies for PostgreSQL databases on AWS RDS/AZURE SQL/GCP Cloud SQL. "¢ Knowledge and experience in designing and implementing disaster recovery plans for PostgreSQL databases on AWS RDS/AZURE SQL/GCP Cloud SQL. "¢ Good Understanding of database security principles and best practices. "¢ Proven ability to identify and resolve performance bottlenecks in PostgreSQL databases. "¢ Experience in optimizing database configurations for better performance. "¢ Able to provide 24*7 shift hours support at L2/L3 level "¢ Experience in updating KB articles, Problem Management articles, and SOPs/runbooks "¢ Passion for delivering timely and outstanding customer service "¢ Great written and oral communication skills with internal and external customers "¢ Strong ITIL foundation experience "¢ Ability to work independently or no direct supervision. "¢ Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. "¢ Work directly with end customer, business stakeholders as well as technical resources. Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. "¢ Work directly with end customer, business stakeholders as well as technical resources." Basic Qualifications " "¢ 10+ years of overall operational experience "¢ 5+ years of GCP experience as a cloud DBA (Postgresql/Mongo DB) "¢ 3+ years of experience working in diverse cloud support database environments in a 24*7 production support model "¢ Query fine tuning - MongoDB "¢ Shell scripts for Monitoring like "˜slow queries"™, replication lag, nodes fails, disk usage. etc "¢ Backup and restores (Backups should be automated with shell scripts/Ops Manager) "¢ Database Health check (Complete review of Database slow queries, fragmentation, index usage. etc) "¢ Upgrades (Java version, Mongo version. etc) "¢ Maintenance (Data Centre outages etc) "¢ Architecture design as per the Application requirement "¢ Writing best practices documents for shading, replication for Dev/App teams "¢ Log rotation/ maintenance (mongos, mongodb, config etc) "¢ Segregation of duties (User Management "“ designing User roles and responsibilities) "¢ Designing DR (Disaster Recovery)/COB (Continuity of Business) plans as applicable "¢ Database Profiling, Locks, Memory Usage, No of connections, page fault etc., "¢ Export and Import of Data to and From MongoDB, Run time configuration of MongoDB, "¢ Data Managements in MongoDB Capped Collections Expired data from TTL, "¢ Monitoring of Various issues related with Database, "¢ Monitoring at Server, Database, Collection Level, and Various Monitoring Tools related to MongoDB, "¢ Database software Installation and Configuration in accordance with Client defined standards. "¢ Database Migrations and Updates "¢ Capacity management- MongoDB "¢ Hands on experience in Server Performance tuning and Recommendations "¢ High availability solutions and recommendations "¢ Hands on experience in Root cause analysis for business impacting issues. "¢ Experience with SQL,SQL Developer,TOAD,Pgadmin,mongo db atlas "¢ Experience with python / powershell scripting - preferred "¢ Secondary skill in MySQL/oracle - preferred "¢ Installation, configuration and upgrading of postgresql server software and related products "¢ Secondary skill - DB2 is a plus. " Preferred Certifications Azure fundamentals certification (AZ-900) - REQUIRED Google Cloud Associate Engineer - REQUIRED Azure Database Certification (DP-300) - preferred AWS Certified Database Specialty - preferred Postgresql certification a plus MongoDB certification a plus B.Tech/BE/MCA in Information Technology degree or equivalent experience