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7.0 - 12.0 years

6 - 10 Lacs

Noida

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Req ID: 327205 We are currently seeking a Lead Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Grade 8 At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience ""¢ Ideal candidate has been supporting traditional server based relational databases (Postgresql and MongoDB) for over 7+ years out of which last 4+ years in public cloud environments (GCP). "¢ Hands-on experience with PostgreSQL/MongoDB, including installation, configuration, performance tuning, and troubleshooting. "¢ Demonstrated expertise in managing PostgreSQL databases on AZURE, GCP and AWS RDS. "¢ Experience with features such as automated backups, maintenance, and scaling - Postgresql "¢ Ability to analyze and optimize complex SQL queries for performance improvement. "¢ Proficiency in setting up and managing monitoring tools for PostgreSQL on GCP. "¢ Experience with configuring alerts based on performance metrics. "¢ Experience in implementing and testing backup and recovery strategies for PostgreSQL databases on AWS RDS/AZURE SQL/GCP Cloud SQL. "¢ Knowledge and experience in designing and implementing disaster recovery plans for PostgreSQL databases on AWS RDS/AZURE SQL/GCP Cloud SQL. "¢ Good Understanding of database security principles and best practices. "¢ Proven ability to identify and resolve performance bottlenecks in PostgreSQL databases. "¢ Experience in optimizing database configurations for better performance. "¢ Able to provide 24*7 shift hours support at L2/L3 level "¢ Experience in updating KB articles, Problem Management articles, and SOPs/runbooks "¢ Passion for delivering timely and outstanding customer service "¢ Great written and oral communication skills with internal and external customers "¢ Strong ITIL foundation experience "¢ Ability to work independently or no direct supervision. "¢ Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. "¢ Work directly with end customer, business stakeholders as well as technical resources. Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. "¢ Work directly with end customer, business stakeholders as well as technical resources." Basic Qualifications " "¢ 7+ years of overall operational experience "¢ 4+ years of GCP experience as a cloud DBA (Postgresql/Mongo DB) "¢ 3+ years of experience working in diverse cloud support database environments in a 24*7 production support model "¢ Query fine tuning - MongoDB "¢ Shell scripts for Monitoring like "˜slow queries"™, replication lag, nodes fails, disk usage. etc "¢ Backup and restores (Backups should be automated with shell scripts/Ops Manager) "¢ Database Health check (Complete review of Database slow queries, fragmentation, index usage. etc) "¢ Upgrades (Java version, Mongo version. etc) "¢ Maintenance (Data Centre outages etc) "¢ Architecture design as per the Application requirement "¢ Writing best practices documents for shading, replication for Dev/App teams "¢ Log rotation/ maintenance (mongos, mongodb, config etc) "¢ Segregation of duties (User Management "“ designing User roles and responsibilities) "¢ Designing DR (Disaster Recovery)/COB (Continuity of Business) plans as applicable "¢ Database Profiling, Locks, Memory Usage, No of connections, page fault etc., "¢ Export and Import of Data to and From MongoDB, Run time configuration of MongoDB, "¢ Data Managements in MongoDB Capped Collections Expired data from TTL, "¢ Monitoring of Various issues related with Database, "¢ Monitoring at Server, Database, Collection Level, and Various Monitoring Tools related to MongoDB, "¢ Database software Installation and Configuration in accordance with Client defined standards. "¢ Database Migrations and Updates "¢ Capacity management- MongoDB "¢ Hands on experience in Server Performance tuning and Recommendations "¢ High availability solutions and recommendations "¢ Hands on experience in Root cause analysis for business impacting issues. "¢ Experience with SQL,SQL Developer,TOAD,Pgadmin,mongo db atlas "¢ Experience with python / powershell scripting - preferred "¢ Secondary skill in MySQL/oracle - preferred "¢ Installation, configuration and upgrading of postgresql server software and related products " Preferred Certifications Azure fundamentals certification (AZ-900) - REQUIRED Google Cloud Associate Engineer - REQUIRED Azure Database Certification (DP-300) - preferred AWS Certified Database Specialty - preferred Postgresql certification a plus MongoDB certification a plus B.Tech/BE/MCA in Information Technology degree or equivalent experience

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7.0 - 12.0 years

6 - 10 Lacs

Noida

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Req ID: 327201 We are currently seeking a Lead Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Grade 8 - SQL At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience ""¢ Ideal candidate has been supporting traditional server based relational databases (SQL Server) for over 7+ years out of which last 3+ years in public cloud environments (GCP and Azure) "¢ 5+ years of database experience in SQL Server 2008/2012/above versions "¢ 2+ years of database experience in Oracle11g /12c/above versions as secondary skill "¢ Knowledge of MySQL, PostgreSQL, Azure SQL,MI instances , GCP instances is a plus "¢ Strong planning, deployment, maintenance and troubleshooting experience in high-availability database environments (Always-On, Clustering, Mirroring, etc.). "¢ Expert in setting up health-checks and troubleshooting of SQL backups, restores and recovery models "¢ Able to work on On-Call rotations and provide 24*7 shift hours support at L2/L3 level "¢ Able to work independently in a project scenario and do POCs "¢ Experience in updating KB articles, Problem Management articles, and SOPs/runbooks "¢ Experience in google instances (SQL, Mysql,Postgresql) "¢ Experience incapacity planning, DR setup, project work (New environment setup) (SQL, Mysql,Postgresql) "¢ Passion for delivering timely and outstanding customer service "¢ Ability to work independently, with little or no direct supervision. "¢ Great written and oral communication skills with internal and external customers "¢ Strong ITIL foundation, Continual Service Improvement and Total Quality Management experiences "¢ Report weekly to management about abnormalities and critical issues; provide root cause analysis and recommendations; work with infrastructure team, application team and/or other teams for problem resolutions, following the escalation path if needed." Basic Qualifications ""¢ 7+ years of overall operational experience "¢ 3+ years of Azure/GCP experience as a cloud DBA (SQL) "¢ 3+ years of experience working in diverse cloud support database environments in a 24*7 production support model "¢ Experience with SSIS, SSRS, T-SQL "¢ Experience with python / powershell scripting - preferred "¢ Secondary skill in Oracle/MySQL/PostgreSQL - preferred "¢ Ability to work independently, with little or no direct supervision. "¢ Ability to work in a rapidly changing environment "¢ Ability to multi-task and context-switch effectively between different activities and teams " Preferred Certifications Azure fundamentals certification (AZ-900) - REQUIRED Azure Database Certification (DP-300) - preferred AWS Certified Database Specialty - preferred MCTS, MCITP, OCP certifications a plus Google Cloud Engineer - REQUIRED

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10.0 - 15.0 years

6 - 9 Lacs

Noida

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Req ID: 327207 We are currently seeking a Staff Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Grade 10 At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience ""¢ Ideal candidate has been supporting traditional server based relational databases (Postgresql and MongoDB) for over 10+ years out of which last 5+ years in public cloud environments (GCP). "¢ Hands-on experience with PostgreSQL/MongoDB, including installation, configuration, performance tuning, and troubleshooting. "¢ Demonstrated expertise in managing PostgreSQL databases on AZURE, GCP and AWS RDS. "¢ Experience with features such as automated backups, maintenance, and scaling - Postgresql "¢ Ability to analyze and optimize complex SQL queries for performance improvement. "¢ Proficiency in setting up and managing monitoring tools for PostgreSQL on GCP. "¢ Experience with configuring alerts based on performance metrics. "¢ Experience in implementing and testing backup and recovery strategies for PostgreSQL databases on AWS RDS/AZURE SQL/GCP Cloud SQL. "¢ Knowledge and experience in designing and implementing disaster recovery plans for PostgreSQL databases on AWS RDS/AZURE SQL/GCP Cloud SQL. "¢ Good Understanding of database security principles and best practices. "¢ Proven ability to identify and resolve performance bottlenecks in PostgreSQL databases. "¢ Experience in optimizing database configurations for better performance. "¢ Able to provide 24*7 shift hours support at L2/L3 level "¢ Experience in updating KB articles, Problem Management articles, and SOPs/runbooks "¢ Passion for delivering timely and outstanding customer service "¢ Great written and oral communication skills with internal and external customers "¢ Strong ITIL foundation experience "¢ Ability to work independently or no direct supervision. "¢ Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. "¢ Work directly with end customer, business stakeholders as well as technical resources. Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. "¢ Work directly with end customer, business stakeholders as well as technical resources." Basic Qualifications " "¢ 10+ years of overall operational experience "¢ 5+ years of GCP experience as a cloud DBA (Postgresql/Mongo DB) "¢ 3+ years of experience working in diverse cloud support database environments in a 24*7 production support model "¢ Query fine tuning - MongoDB "¢ Shell scripts for Monitoring like "˜slow queries"™, replication lag, nodes fails, disk usage. etc "¢ Backup and restores (Backups should be automated with shell scripts/Ops Manager) "¢ Database Health check (Complete review of Database slow queries, fragmentation, index usage. etc) "¢ Upgrades (Java version, Mongo version. etc) "¢ Maintenance (Data Centre outages etc) "¢ Architecture design as per the Application requirement "¢ Writing best practices documents for shading, replication for Dev/App teams "¢ Log rotation/ maintenance (mongos, mongodb, config etc) "¢ Segregation of duties (User Management "“ designing User roles and responsibilities) "¢ Designing DR (Disaster Recovery)/COB (Continuity of Business) plans as applicable "¢ Database Profiling, Locks, Memory Usage, No of connections, page fault etc., "¢ Export and Import of Data to and From MongoDB, Run time configuration of MongoDB, "¢ Data Managements in MongoDB Capped Collections Expired data from TTL, "¢ Monitoring of Various issues related with Database, "¢ Monitoring at Server, Database, Collection Level, and Various Monitoring Tools related to MongoDB, "¢ Database software Installation and Configuration in accordance with Client defined standards. "¢ Database Migrations and Updates "¢ Capacity management- MongoDB "¢ Hands on experience in Server Performance tuning and Recommendations "¢ High availability solutions and recommendations "¢ Hands on experience in Root cause analysis for business impacting issues. "¢ Experience with SQL,SQL Developer,TOAD,Pgadmin,mongo db atlas "¢ Experience with python / powershell scripting - preferred "¢ Secondary skill in MySQL/oracle - preferred "¢ Installation, configuration and upgrading of postgresql server software and related products "¢ Secondary skill - DB2 is a plus. " Preferred Certifications Azure fundamentals certification (AZ-900) - REQUIRED Google Cloud Associate Engineer - REQUIRED Azure Database Certification (DP-300) - preferred AWS Certified Database Specialty - preferred Postgresql certification a plus MongoDB certification a plus B.Tech/BE/MCA in Information Technology degree or equivalent experience

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4.0 - 6.0 years

6 - 8 Lacs

Bengaluru

Hybrid

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Your day at NTT DATA The Digital Transformation Enablement Specialist is responsible for the assessment, readiness evaluation, strategic transformation plan design, and tactical execution and implementation of NTT's complex digital technologies to improve employee and customer experiences, operational efficiency and productivity. This role specialises in applying the potential of digital technologies and user experience design principles to bring improvements to the organisation's digital roadmap. This role monitors competitive trends, understands consumer/client needs and applies trends and changes in digital transformation supporting a broad range of stakeholders. What youll be doing Key Roles and Responsibilities: Collaborates with senior management/leadership to understand the organisations digital transformation goals and drive towards enablement of such. Creates adoption plans for new digital technologies, outlining the steps for successful implementation and integration. Designs and delivers training programmes, workshops, and resources to educate stakeholders about the benefits and usage of digital tools. Maintains a holistic position to ensure full objectivity and impartiality whilst maintaining the Digital Office strategic direction for Corporate IT. Drives optimisation and lowers the cost of services through centralisation, digitalisation, optimisation, and centralisation. Works closely with cross-functional teams, including IT, departments, and project teams, to ensure alignment and collaboration on digital initiatives. Develops change management strategies to address potential resistance, engage stakeholders, and ensure a smooth transition to digital solutions. Designs, plans and implements technical solutions in the end user device space. Provides ongoing support to users as they navigate and utilise digital tools, addressing questions, issues, and concerns. Takes technical ownership of the designed solutions and assists in handing over the daily support and knowledge to the support organisations. Identifies opportunities for process optimisation through the application of digital technologies, working with teams to streamline workflows. Maintains and improves programmes to foster a culture of driving quality improvement based off the analysis of employee survey feedback to drive improved employee satisfaction in conjunction with EICS performance management and Information Technology. Leverages data to measure the effectiveness of digital transformation initiatives, identify areas for improvement, and drive informed decisions. Tracks and reports on the progress of digital transformation initiatives, highlighting successes and areas for further development. Develops and maintains Corporate IT service excellence strategy by driving the service delivery, governance, and performance management maturity through establish frameworks methodologies and tools. Drives innovation by researching and investigating emerging infrastructure technologies and the best practices associated. Manages the proof of concept (POC) initiatives. Stays updated with emerging digital trends, tools, and best practices, and assess their potential relevance to the organisation. Knowledge, Skills and Attributes: Seasoned, experienced professional; has complete knowledge and understanding of area of specialisation Uses evaluation, judgment, and interpretation to select right course of action Strong understanding of digital technologies, including cloud computing, data analytics, automation, and collaboration tools Knowledge and understanding of IT industry environment and business needs Strong relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders Analytical mindset with the ability to leverage data for decision-making and continuous improvement Excellent communication skills to convey complex digital concepts to technical and non-technical audiences Ability to share and communicate ideas clearly, both orally and in writing, to executive staff, business sponsors, and technical resources in clear concise language Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations Problem-solving skills to address challenges and roadblocks in the adoption of digital technologies Ability to understand new issues quickly and make wise decisions Ability to work under pressure, plan personal workload effectively Strong interpersonal skills to build relationships and collaborate effectively with cross-functional teams Good conceptual insight and ability to think strategically Ability to establish and manage processes and practices through collaboration and the understanding of business Ability to manage urgent and complex tasks Expert knowledge on multi-technology software, operating systems and infrastructure design best practices in a variety of hardware platforms including mainframes, distributed platforms, desktops, and mobile devices Strong knowledge of End user device management platforms Ability to develop and deliver engaging training materials, workshops, and resources Change management expertise, including the ability to manage resistance and promote user engagement Organisational skills to manage multiple initiatives and priorities concurrently Adaptability to evolving technologies and organisational needs Passion for driving innovation and helping teams embrace digital transformation Academic Qualifications and Certifications: Bachelors degree or equivalent in Information Technology, Business, or a related field Certifications in relevant areas, such as Project Management Professional (PMP) or Certified Digital Transformation Professional (CDTP), are advantageous ITIL Foundation (minimum) or higher SIAM Service Integration and Management Foundation would be advantageous Required Experience: Seasoned proven experience in a similar role within a global Information Technology organisation Seasoned proven experience in facilitating digital transformation initiatives, technology adoption, or change management within an Information Technology environment

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5.0 - 8.0 years

6 - 10 Lacs

Bengaluru

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About The Role Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments Conduct Incident and Major management training and spread awareness Monitor the effectiveness of the IT Service Management tool and ensure it is aligned to the process execution ? KEY SKILLS AND COMPETENCIES Excellent people management and operational skills Ability to interact with all levels of the Customer and IT provider organization Good presentational skills Effective communication skills Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification 5-8 years of experience in IT Service Management ? ? ? Mandatory Skills: ITIL Incident Mgmt. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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5.0 - 10.0 years

25 - 30 Lacs

Bengaluru

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: Job TitleProduction Support Analyst, AVP LocationBangalore, India Role Description You will be operating within Production services team of Securities Services domain which is a subdivision of Corporate Bank Production Services as a Production Support Engineer. In this role, you will be accountable for the following: To resolve user request supports, troubleshooting functional, application, and infrastructure incidents in the production environment. Work on identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene. Eyes on glass monitoring of services and batch. Preparing and fulfilling data requests. Participation in incident, change and problem management meetings as required. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide hands on technical support for a suite of applications/platforms within Deutsche Bank Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture and the hardware configuration. Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3. Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time). Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date. Approach support with a proactive attitude, working to improve the environment before issues occur. Update the RUN Book and KEDB as & when required. Participate in all BCP and component failure tests based on the run books Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support Your skills and experience Must Have : Programming Language - Java Operating systems - UNIX, Windows and the underlying infrastructure environments. Middleware - (e.g. MQ, Kafka or similar) WebLogic, Webserver environment - Apache, Tomcat Database - Oracle, MS-SQL, Sybase, No SQL Batch Monitoring - Control-M /Autosys Scripting - UNIX shell and PowerShell, PERL, Python Monitoring Tools Geneos or App Dynamics or Dynatrace or Grafana ITIL Service Management framework such as Incident, Problem, and Change processes. Preferably knowledge and experience on GCP. Nice to Have 7+ years of experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Good analytical and problem-solving skills ITIL / best practice service context. ITIL foundation is plus. Ticketing Tool experience Service Desk, Service Now. Understanding of SRE concepts (SLA, SLOs, SLIs) Knowledge and development experience in Ansible automation. Working knowledge of one cloud platform (AWS or GCP). Excellent communication skills, both written and verbal, with attention to detail. Ability to work in virtual teams and in matrix structures. How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

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0.0 - 4.0 years

2 - 3 Lacs

Hyderabad

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About the role: The Operations Center Technician will be responsible for the proactive monitoring and support of Blackbaud's Operations Center and Corporate IT, ensuring that service impacting events for internal and external customers are resolved within agreed upon SLA time frames. This role includes complex troubleshooting, customer support, and will act as the communication bridge between repair agents and business users when dealing with service impacting events and system outages. What you’ll do Endpoint Support Manage ticketing queues, Live Support Requests (phone and chat support) and engage in proactive monitoring of Blackbaud’s hosted infrastructure and applications. Investigate, diagnose, and take prescribed actions on all operational events, alarms and incidents Execute on Incident response with relentless initial focus on restoration of service, followed by a drive to ensure the root cause of problems are identified and resolved permanently Maintain operational logs of all alerts and requests, recording and classifying all related messages; maintain all operational data collection procedures, mechanisms and tools Maintain operational documentation including knowledgebase articles Accurately escalate incidents and service requests beyond the scope or responsibility of the Ops Center Maintain response and resolution of cases/tickets received in queue against established Service Level Objectives Communicate status of requests and incidents with requestor or relevant stakeholders Inform daily operations by monitoring and analyzing incident data, including running Post Incident Reviews, collecting accurate incident data, assigning actions and managing action follow up A “customer-first” mindset in taking ownership of daily operations of the team, focused on operational effectiveness while meeting SLA/OLAs Support for the endpoint (desktop environment, VDI, mobile, etc.) Desktop software installation and/or troubleshooting Configure, install, maintain, and repair a variety of endpoint products: PCs, MACs, Scanners, Printers, Peripheral devices Mobile device management Endpoint Management Ensures compliance with Standard Operating Procedures (SOP) Ensures compliance with Service Level Agreements (SLA) Coordinates preventive maintenance and service program for endpoint devices Provides Service Desk escalation support Analyzes problem trends, determines root cause, and makes recommendations to team and/or management Conducts complex troubleshooting and root cause analysis Knowledge Management Understand Knowledge Centered Solutions methodology and apply KCS to daily incident management Create new knowledge base articles based on customer incidents as part of the workflow Edit and update current knowledge base articles as they are used Work with application support to develop new knowledge for team based on current incidents What you’ll bring In-depth Knowledge of Windows OS In-depth Knowledge of MS Office suite products Experience with Apple operating systems Experience with Cell Phones and other mobile devices Experience with ServiceNow or other ticket tracking software Solid experience in ITIL service management processes, with practical knowledge and experience in the Service Transition lifecycle processes (ITIL Foundations V3 or V4 preferred but not required) Certifications, Licenses, RegistrationsA+, Net+ recognized Able to work flexible hours as required by business priorities Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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9 - 14 years

30 - 35 Lacs

Pune

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About The Role : Job TitleTechnology Service Specialist, AVP LocationPune, India Role Description You will be operating within Production services team of Trade Finance and Lending domain which is a subdivision of Corporate Bank Production Services as a Production Support Engineer. In this role, you will be accountable for the following: To resolve user request supports, troubleshooting functional, application, and infrastructure incidents in the production environment. work on identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene. Eyes on glass monitoring of services and batch. Preparing and fulfilling data requests. Participation in incident, change and problem management meetings as required. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide hands on technical support for a suite of applications/platforms within Deutsche Bank Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture and the hardware configuration. Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3. Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time). Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date. Approach support with a proactive attitude, working to improve the environment before issues occur. Update the RUN Book and KEDB as & when required. Participate in all BCP and component failure tests based on the run books Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support Your skills and experience Must Have : Programming Language - Java Operating systems -UNIX, Windows and the underlying infrastructure environments. Middleware - (e.g. MQ, Kafka or similar) WebLogic, Webserver environment - Apache, Tomcat Database - Oracle, MS-SQL, Sybase, No SQL Batch Monitoring - Control-M /Autosys Scripting - UNIX shell and PowerShell, PERL, Python Monitoring Tools Geneos or App Dynamics or Dynatrace or Grafana ITIL Service Management framework such as Incident, Problem, and Change processes. Preferably knowledge and experience on GCP. Nice to Have 9+ years of experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Good analytical and problem-solving skills ITIL / best practice service context. ITIL foundation is plus. Ticketing Tool experience Service Desk, Service Now. Understanding of SRE concepts (SLA, SLOs, SLIs) Knowledge and development experience in Ansible automation. Working knowledge of one cloud platform (AWS or GCP). Excellent communication skills, both written and verbal, with attention to detail. Ability to work in virtual teams and in matrix structures. How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

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3 - 5 years

9 - 13 Lacs

Bengaluru

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About The Role : Job TitleTechnology Service Analyst, AS LocationBangalore, India Role Description You will be operating within Production services team of Trade Finance and Lending domain which is a subdivision of Corporate Bank Production Services as a Production Support Engineer. In this role, you will be accountable for the following: to resolve user request supports, troubleshooting functional, application, and infrastructure incidents in the production environment. work on identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene. Eyes on glass monitoring of services and batch. Preparing and fulfilling data requests. Participation in incident, change and problem management meetings as required. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide hands on technical support for a suite of applications/platforms within Deutsche Bank Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture and the hardware configuration. Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3. Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time). Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date. Approach support with a proactive attitude, working to improve the environment before issues occur. Update the RUN Book and KEDB as & when required. Participate in all BCP and component failure tests based on the run books Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support Your skills and experience Must Have : Programming Language - Java Operating systems -UNIX, Windows and the underlying infrastructure environments. Middleware - (e.g. MQ, Kafka or similar) WebLogic, Webserver environment - Apache, Tomcat Database - Oracle, MS-SQL, Sybase, No SQL Batch Monitoring - Control-M /Autosys Scripting - UNIX shell and PowerShell, PERL, Python Monitoring Tools Geneos or App Dynamics or Dynatrace or Grafana ITIL Service Management framework such as Incident, Problem, and Change processes. Preferably knowledge and experience on GCP. Nice to Have 3+ years of experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Good analytical and problem-solving skills ITIL / best practice service context. ITIL foundation is plus. Ticketing Tool experience Service Desk, Service Now. Understanding of SRE concepts (SLA, SLOs, SLIs) Knowledge and development experience in Ansible automation. Working knowledge of one cloud platform (AWS or GCP). Excellent communication skills, both written and verbal, with attention to detail. Ability to work in virtual teams and in matrix structures. How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

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5 - 8 years

11 - 15 Lacs

Aurangabad

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CCNA/ MSCE/MCP/ ITIL Foundation/ ITSM,Should possess valid CCNA certification with hands on 4-5 years experience of managing large user network. Should be strong on managing Enterprise network for Mid level of IT Network setup. Should have sound knowledge of support Datacenter multiple technologies such as Microsoft (AD, Exchange, Skype for Business, MS SharePoint), VMWare, Citrix, Storages (Netbackup, CommVault), Servers, etc. and their inter-relationships. Should possess expert level knowledge as well as hands on experience in minimum 2 technologies platforms from above mentioned technologies.

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1 - 4 years

4 - 8 Lacs

Noida

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Req ID: 321658 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SQL Database Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Preferred Experience Ideal candidate has been supporting traditional server based relational databases (SQL Server) for over 3+ years out of which last 1+ years in public cloud environments (Azure) Database administration experience in SQL Server 2012/2016/above versions Strong Installation, deployment, maintenance, troubleshooting experience in high-availability database environments (Always-On, Clustering, Mirroring, etc.). Experience performing SQL backups, restores and recovery models Able to provide 24*7 shift hours support at L1/L2 level Experience in updating KB articles, Problem Management articles, and SOPs/runbooks Passion for delivering timely and outstanding customer service Great written and oral communication skills with internal and external customers Strong ITIL foundation experience Ability to work independently, with little or no direct supervision. Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. Work directly with end customer, business stakeholders as well as technical resources. Having good knowledge in performance tuning. Basic Qualifications 3+ years of overall operational experience 1+ years of Azure/GCP experience as a cloud DBA (SQL) Assist in daily administration activities including setup, configuration and monitoring of databases to ensure backups, availability and performance are all maintained to the highest standards. Assist the support staff to troubleshoot SQL and any other database errors. Ensure all key databases have deep insight monitoring enabled to enable improved capabilities around fault detection Perform regular database maintenance when required and ensure databases are backed up according to agreed RTO / RPO information Maintenance work to be planned meticulously to minimise/eradicate self-inflicted P1 outages Backup and restores (Backups should be automated with RSV) Monitoring database costs regularly and identify strategies to minimize cost as part of internal FinOps practices Segregation of duties (User Management – designing User roles and responsibilities) Participating in DR (Disaster Recovery)/COB (Continuity of Business) plans as applicable Experience with SSIS, SSRS, T-SQL, SynapseDB Knowledge of Mysql will be a plus. Experience with python / powershell scripting - preferred Secondary skill in Oracle/MySQL/PostgreSQL – preferred Good understanding of PAAS and RDS databases Preferred Certifications Azure fundamentals certification (AZ-900) - REQUIRED Azure Database Certification (DP-300) - preferred AWS Certified Database Specialty - preferred MCTS, MCITP certifications a plus B.Tech/BE/MCA in Information Technology degree or equivalent experience About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Database, SQL, DBA, Oracle, Consulting, Technology

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3 - 5 years

9 - 13 Lacs

Bengaluru

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About The Role : Job TitleTechnology Service Analyst, AS LocationBangalore, India Role Description You will be operating within Production services team of Trade Finance and Lending domain which is a subdivision of Corporate Bank Production Services as a Production Support Engineer. In this role, you will be accountable for the following: to resolve user request supports, troubleshooting functional, application, and infrastructure incidents in the production environment. work on identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene. Eyes on glass monitoring of services and batch. Preparing and fulfilling data requests. Participation in incident, change and problem management meetings as required. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide hands on technical support for a suite of applications/platforms within Deutsche Bank Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture and the hardware configuration. Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3. Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time). Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date. Approach support with a proactive attitude, working to improve the environment before issues occur. Update the RUN Book and KEDB as & when required. Participate in all BCP and component failure tests based on the run books Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support Your skills and experience Must Have : Programming Language - Java Operating systems -UNIX, Windows and the underlying infrastructure environments. Middleware - (e.g. MQ, Kafka or similar) WebLogic, Webserver environment - Apache, Tomcat Database - Oracle, MS-SQL, Sybase, No SQL Batch Monitoring - Control-M /Autosys Scripting - UNIX shell and PowerShell, PERL, Python Monitoring Tools Geneos or App Dynamics or Dynatrace or Grafana ITIL Service Management framework such as Incident, Problem, and Change processes. Preferably knowledge and experience on GCP. Nice to Have 3+ years of experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Good analytical and problem-solving skills ITIL / best practice service context. ITIL foundation is plus. Ticketing Tool experience Service Desk, Service Now. Understanding of SRE concepts (SLA, SLOs, SLIs) Knowledge and development experience in Ansible automation. Working knowledge of one cloud platform (AWS or GCP). Excellent communication skills, both written and verbal, with attention to detail. Ability to work in virtual teams and in matrix structures. How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

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7 - 10 years

9 - 19 Lacs

Pune, Mumbai (All Areas)

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• Experience of Operational Readiness requirements • ITIL Foundation Certificate is required. ITIL Service Transition certificate is required. Interested candidates can share your resume to jaya.sarvani@theitmind.com

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5 - 10 years

7 - 12 Lacs

Bengaluru

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About The Role :: Job Title:Production Senior Specialist, VP Location:Bangalore, India Role Description You will be operating within the Production services team of TST domain spanning SES, TAS, & Trade Finance and Lending domain which is a subdivision of Corporate Bank Production Services. In this role, you will be accountable for the following: Drive functional and technical issues to resolution within the trade finance domain as primary role Drive functional and technical issues to resolution within the TST domain as secondary role in the absence of the APAC or EMEA regional domain leads. Lead and drive resolution of user request supports, troubleshooting functional, application, and infrastructure incidents in the production environment. Drive delivery of identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene. Drive recovery of incidents (functional and technical) Participate in CAB calls to provide support and assistance to CAB to help drive the safer change KPI. Participate in problem management calls to help l3\cio teams replicate the issue and drive functional problem management tickets to resolution. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide hands on technical and functional support for a suite of applications/platforms within TST domain with TFL as the primary function. Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture and the hardware configuration. Work to build awareness of Prod KPIs and help drive initiatives to achieve the same. Identify pro-actively opportunities for automation and toil reduction. Drive to resolution service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3. Conduct review on our monitoring platforms for TFL application for alert rationalization as well as addition of alerts to our real time monitoring tools to ensure application SLAs are achieved and maximum application availability (up time). Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date. Approach support with a proactive attitude, working to improve the environment before issues occur. Update the RUN Book and KEDB as & when required. Participate in all BCP (DR, EDR, SSRTO tests) and component failure tests based on the run books. Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support. Drive and own accountability for managed risk and better control KPIs. Your skills and experience Must Have Programming Language - Java Operating systems - UNIX, Windows and the underlying infrastructure environments. Middleware - (e.g. MQ, Kafka or similar) WebLogic, Webserver environment - Apache, Tomcat Database - Oracle, MS-SQL, Sybase, No SQL Batch Monitoring - Control-M /Autosys Scripting - UNIX shell and PowerShell, PERL, Python Monitoring Tools Geneos or App Dynamics or Dynatrace or Grafana ITIL Service Management framework such as Incident, Problem, and Change processes. Preferably knowledge and experience on GCP. Nice to Have 15+ years of experience in IT in large corporate environments, specifically in controlled production environments or in Financial Services Technology in a client-facing function experience is Trade Finance and Lending domain will be a plus. Good analytical and problem-solving skills ITIL / best practice service context. ITIL foundation is plus. Ticketing Tool experience Service Desk, Service Now. Understanding of SRE concepts (SLA, SLOs, SLIs) Knowledge and development experience in Ansible automation. Working knowledge of one cloud platform (AWS or GCP). Excellent communication skills, both written and verbal, with attention to detail. Ability to work in virtual teams and in matrix structures. How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

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3 - 6 years

5 - 9 Lacs

Bengaluru

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Provide extended technical support to local network or system users and troubleshoot user software or hardware problems in line with support policies. (May) exchange equipment parts. Train customers on various tools and systems. Required Candidate profile Receive and work on break/fix requests from the Helpdesk. Send Users replacement system and coordinate system repair with vendors. Interact and collaborate with vendors regarding PC repairs

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3 - 5 years

5 - 7 Lacs

Bengaluru

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Job Title:Technology Service Analyst, AS Location:Bangalore, India Role Description You will be operating within Production services team of Trade Finance and Lending domain which is a subdivision of Corporate Bank Production Services as a Production Support Engineer. In this role, you will be accountable for the following: to resolve user request supports, troubleshooting functional, application, and infrastructure incidents in the production environment. work on identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene. Eyes on glass monitoring of services and batch. Preparing and fulfilling data requests. Participation in incident, change and problem management meetings as required. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide hands on technical support for a suite of applications/platforms within Deutsche Bank Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture and the hardware configuration. Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3. Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time). Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date. Approach support with a proactive attitude, working to improve the environment before issues occur. Update the RUN Book and KEDB as & when required. Participate in all BCP and component failure tests based on the run books Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support Your skills and experience Must Have : Programming Language - Java Operating systems -UNIX, Windows and the underlying infrastructure environments. Middleware - (e.g. MQ, Kafka or similar) WebLogic, Webserver environment - Apache, Tomcat Database - Oracle, MS-SQL, Sybase, No SQL Batch Monitoring - Control-M /Autosys Scripting - UNIX shell and PowerShell, PERL, Python Monitoring Tools Geneos or App Dynamics or Dynatrace or Grafana ITIL Service Management framework such as Incident, Problem, and Change processes. Preferably knowledge and experience on GCP. Nice to Have : 3+ years of experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Good analytical and problem-solving skills ITIL / best practice service context. ITIL foundation is plus. Ticketing Tool experience Service Desk, Service Now. Understanding of SRE concepts (SLA, SLOs, SLIs) Knowledge and development experience in Ansible automation. Working knowledge of one cloud platform (AWS or GCP). Excellent communication skills, both written and verbal, with attention to detail. Ability to work in virtual teams and in matrix structures. How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

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