96 Itil Foundation Jobs

About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union's leading bank and key player in international b...

What will your role look like Define, guide, and support the execution of technical governance processes across ServiceNow ITSM and HRSD modules. Help develop standards and best practices for maintaining ServiceNow architecture and platform health. Support the design and implementation of a platform operating model to drive adoption and desired business outcomes. Provide technical evaluation of demands against platform architecture, capabilities, and best practices. Guide ServiceNow platform design, including considerations for integrations, performance, and scalability. Offer technical guidance, configuration standards, and code review support to ensure platform excellence. Assess instance ...

Your role and responsibilities Building and delivering IS Risk Assessment Service as part of the Compliance and Risk Assessment Department. You will be mainly accountable for: Responsibility for defining, designing, implementing, managing security risk assessments and the regulatorycompliance assessments Ensuring targets achievement in cooperation with customers within the budget Providing service management knowledge to the team, vendors and stakeholders and managing expectations Incident and service improvement management Attending service review, service level agreement and operational level agreement meetings Qualifications for the role Degree in IT field 10 years of experience in servic...

Role & responsibilities Operational & Service Delivery - Oversee daily operations of workplace services including Windows, Citrix, SCCM, and Application Packaging. - Ensure adherence to ITIL processes (Incident, Problem, Change, Configuration Management). - Drive automation and continuous improvement initiatives to enhance service efficiency. - Act as an escalation point for complex technical and operational issues. - To lead and manage a 24X7 team of technical professionals within the Digital Command Center. People Management - Lead, coach, and develop a team of administrators and engineers. - Conduct performance reviews, training plans, and career development discussions. - Manage recruitm...

As a ServiceNow Presales Solution Architect, your role involves managing and coordinating technology teams across multiple regions. You will be responsible for developing technical solution designs, creating cost estimates, and presenting solutions to client executives as well as internal executive approvers. Your key responsibilities include: - Managing and coordinating technology teams in on- and offshore locations across multiple regions. - Developing technical solution designs and creating corresponding cost estimates. - Presenting and discussing solutions with client executives. - Presenting technology solutions to internal executive approvers. - Helping clients simplify and improve the...

Role Overview: At EY, you will have the opportunity to build a career tailored to your unique strengths, with the global support, inclusive culture, and cutting-edge technology to help you reach your full potential. Your voice and perspective are valued in contributing to EY's continuous improvement. Join EY to create an exceptional experience for yourself while making a positive impact on the working world. Key Responsibilities: - Administer and maintain the ServiceNow Platform - Handle Incident Management, Change and Problem Management - Familiarize yourself with new ServiceNow features and explore unused module functionalities - Investigate technical solutions and troubleshoot ServiceNow ...

Role Overview: As a Software Asset Manager at Capgemini, you will play a crucial role in maintaining an accurate inventory of all software assets and licenses. Your responsibilities will involve tracking software usage, ensuring optimal deployment across departments, managing software renewals, upgrades, and retirements, as well as ensuring compliance with software licensing terms and conditions. You will be expected to develop and enforce software asset management (SAM) policies and procedures while working closely with IT, Finance, Legal, and Procurement teams. Key Responsibilities: - Maintain an accurate inventory of all software assets and licenses - Track software usage and ensure optim...

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments...

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments...

Role Overview: Orange Business is seeking a Problem Manager to serve as the single point of contact for one or more problems and take ownership of coordinating actions to analyze root causes, identify Known Errors, and drive improvement plans. You will work collaboratively with internal technical teams, Service Management, external stakeholders, customers, and 3rd parties to prevent problem replication, lead problem management processes, conduct reviews, provide training, and promote continuous improvement. Key Responsibilities: - Identify trends and potential problem sources by reviewing Incident and Problem analysis - Work with internal technical teams, Service Management, and external sta...

Role Overview: You will be joining 66degrees as an IT Service Desk L1 Engineer, where your primary responsibility will be to provide technical support and maintain a stable IT environment for the employees. As the first point of contact for IT-related issues, you will troubleshoot basic problems, escalate complex issues, and deliver exceptional customer service. Key Responsibilities: - Provide initial technical support to end-users. - Log, categorize, and prioritize incoming IT support tickets. - Troubleshoot hardware, software, applications, and network connectivity issues. - Assist users with password resets, account unlocks, and basic application support. - Escalate unresolved issues to L...

As an IT Support Specialist, you will be responsible for providing end-to-end support to shore and vessel users, resolving hardware, software, and system-related tickets. You will perform routine maintenance to prevent issues, respond promptly to critical alerts, and manage Level 13 escalations, ensuring timely resolution and clear communication with stakeholders. Additionally, you will maintain comprehensive documentation of systems, procedures, and issue resolutions to ensure continuity and knowledge transfer. Providing training to users and IT staff, developing user guides, and support materials to promote effective learning and system adoption will also be a part of your role. - Resolve ...

Role Overview: As a Manager in the Network & Communications department at our company in Mumbai, you will be responsible for leading a team of network engineers and technicians. Your role will involve hiring, training, and managing the performance of team members. Additionally, you will oversee the monitoring of both WiFi & Wired networks to detect performance issues, outages, or security breaches. It will be your responsibility to coordinate with the team to troubleshoot and resolve these issues promptly. Key Responsibilities: - Lead a team of network engineers and technicians, including hiring, training, and performance management. - Oversee the monitoring of WiFi & Wired networks to ident...

This Position reports to: IS Department Manager for Regulatory and Security Assessments Your role and responsibilities: In this role, you will have the opportunity to lead defined service lines in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers. Each day, you will be responsible to design, implement, and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customers expectations. You will also showcase your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimizing ...

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments...

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments...

As a Sr. Network Engineer / Lead Network Engineer at Systems Inc., you will play a vital role in managing, operating, and supporting the global network infrastructure of the organization. Your responsibilities will include operational support, troubleshooting, implementing changes, and ensuring high availability, security, and performance across multiple regions. You must have hands-on expertise with various technologies such as Palo Alto Firewalls, SilverPeak SD-WAN, Prisma SD-WAN, Cisco Meraki, and Catalyst series switches. Your role will involve managing and supporting the global network infrastructure, providing operational support and troubleshooting for various network components, admi...

What will your role look like Define, guide, and support the execution of technical governance processes across ServiceNow ITSM and HRSD modules. Help develop standards and best practices for maintaining ServiceNow architecture and platform health. Support the design and implementation of a platform operating model to drive adoption and desired business outcomes. Provide technical evaluation of demands against platform architecture, capabilities, and best practices. Guide ServiceNow platform design, including considerations for integrations, performance, and scalability. Offer technical guidance, configuration standards, and code review support to ensure platform excellence. Assess instance ...

This Position reports to: IS Department Manager for Compliance and Risk Advisory Your role and responsibilities (Mandatory) In this role, you will have the opportunity to lead defined service lines in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers. Each day, you will be responsible to design, implement, and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customers expectations. You will also showcase your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimiz...

Role Overview: You will be a proactive and customer-focused IT Support Executive responsible for providing technical support to ensure smooth IT operations and user satisfaction. Your role will involve responding to user inquiries, managing IT service desk tickets, setting up workstations, administering user accounts, maintaining IT inventory, ensuring compliance with IT policies, and conducting user training sessions. Key Responsibilities: - Respond to user inquiries and provide technical support both remotely and on-site. - Monitor and manage IT service desk tickets for timely resolution. - Set up new workstations and manage IT onboarding processes. - Administer user accounts, access right...

Role Overview: As a Site IT Specialist, your primary responsibility will be to build and provide specific IT solutions and services, as well as support activities to elaborate on scope and impacting areas. You will work under the guidance and responsibility of a Site IT Manager or Country IT Manager. Key Responsibilities: - Collaborate with the Business Unit IT Management, internal, and 3rd Party IT Suppliers to align business requirements and IT systems and processes. - Manage projects, requirements, and escalations seamlessly according to global targets and strategy. - Support the implementation of operational tactics that support the business. - Manage local IT projects, services, and pro...

Your role and responsibilities Building and delivering IS Risk Assessment Service as part of the Compliance and Risk Assessment Department. You will be mainly accountable for: Responsibility for defining, designing, implementing, managing security risk assessments and the regulatorycompliance assessments Ensuring targets achievement in cooperation with customers within the budget Providing service management knowledge to the team, vendors and stakeholders and managing expectations Incident and service improvement management Attending service review, service level agreement and operational level agreement meetings Qualifications for the role Degree in IT field 10 years of experience in servic...

About The Role Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits ...

Your Role We are seeking a qualified candidate for the position of a Consultant with experience on ServiceNOW specifically on CSM/FSM modules. In this role you will play a key role in Delivery of consulting services to install, configure, and integrate software products from ServiceNow Develop custom software solutions as required through scripting and software development and knowledge in IT Operations Management, Service Management, and ITIL foundation is critical. Prepare technical documentation as specified in customer contracts and as internally required Provide value based assessments and workshops to help the customer maximize business results from ServiceNow software. Your Profile Ex...

As an Applications Support Analyst 2 at our company, your role will involve monitoring, assessing, and analyzing processes and data. You will be responsible for identifying policy gaps, formulating policies, interpreting data, and making recommendations. Your tasks will include researching and interpreting factual information, identifying inconsistencies in data, defining business issues, and formulating recommendations on policies, procedures, or practices. You will integrate established disciplinary knowledge within your specialty area with a basic understanding of related industry practices. Your impact on the business will be limited but direct through the quality of the tasks/services p...