127 Itil Foundation Jobs

Work Type: Full-time, Shift-based Location: Remote Position Summary We are looking for a capable and proactive Senior Technical Specialist to join our User Support team. This role provides advanced troubleshooting, thorough diagnostic checks, and high-quality support for end-users across the organisation. Acting as an escalation point for the Service Desk, this position requires strong technical understanding across cloud services (especially Azure), core systems, user environment technologies, and basic network/security concepts such as NGFW. The role does not include system or network configuration , but requires solid ability to perform in-depth checks, gather diagnostic information, and ...

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team IT Process Manager Focus: IT Continuity Management (Remote) Full time, Bangalore, India Ready to make a difference in IT Continuity? If youre ready to step in, connect teams, and guide them through our IT Continuity process, we want you on our team! As an IT Process Manager Focus: IT Continuity Management, you will Manage our Global IT Continuity Management Process Further develop our IT Continuity Management Process (Process Design) Make sure the Continuity Management Process is running efficiently Own and maintain the Continuity Management documentation Act as the Continuity Management Product Owner ...

MUFG Pension & Market Services is looking for Major Incident Manager to join our team Roles and Responsibility Manage and resolve major incidents efficiently. Coordinate with cross-functional teams to identify root causes and implement solutions. Develop and maintain incident management processes and procedures. Analyze incident trends and provide recommendations for improvement. Collaborate with stakeholders to ensure effective communication and issue resolution. Identify and mitigate potential risks associated with major incidents. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage j...

This Position reports to: IS Department Manager for Regulatory and Security Assessments Your role and responsibilities: In this role, you will have the opportunity to lead defined service lines in the design and development of end-to-end lifecycle roadmaps and effective and efficient delivery of services together with a team of dedicated internal and external suppliers. Each day, you will be responsible to design, implement, and maintain the framework to deliver the services in scope, on time, within budget, and in line with the customers expectations. You will also showcase your expertise by managing multiple third-party global vendor contracts to assure high service quality and optimizing ...

As a Software Asset Manager at Capgemini, you will have the opportunity to contribute to the management of software assets and licenses to ensure optimal deployment and compliance with licensing terms and conditions. Your responsibilities will include: - Maintaining an accurate inventory of all software assets and licenses. - Demonstrating deep expertise in SAM tools and licensing models across major software publishers. - Tracking software usage and ensuring optimal deployment across departments. - Managing software renewals, upgrades, and retirements. - Developing and enforcing software asset management (SAM) policies and procedures. - Managing software assets, ensuring compliance, prepari...

Role Overview: As a Senior Associate Managed Services Onboarding Specialist at NTT DATA, you will be a developing subject matter expert responsible for ensuring client account onboarding. Your role will also involve providing training and support to internal teams to reduce the onboarding cycle and enhance client experience. You will coordinate client onboarding activities and ensure successful adoption of organizational services. Key Responsibilities: - Manage and coordinate the client onboarding process to reduce the cycle from onboarding initiation to invoicing. - Coordinate all aspects of the client onboarding lifecycle. - Provide client onboarding support through training initiatives. -...

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments...

Role Overview: Ensono is seeking a highly skilled and experienced Senior ServiceNow Platform Administrator to join the IT team. As a Senior ServiceNow Platform Administrator, you will be responsible for the administration, configuration, maintenance, and continuous improvement of the ServiceNow platform. Your role will involve serving as a subject matter expert to ensure platform stability, performance, and alignment with business objectives. Collaboration with cross-functional teams to deliver solutions that drive operational efficiency and support digital transformation initiatives will be a key aspect of this role. Key Responsibilities: - Platform Administration: - Oversee day-to-day admi...

Role Overview: As a Site IT Specialist at our company, your main responsibility will be to build and provide specific IT solutions, services, and support activities under the guidance and responsibility of a Site IT Manager or Country IT Manager. You will play a crucial role in aligning business requirements with IT systems and processes, managing projects seamlessly, and ensuring compliance with applicable regulations. Key Responsibilities: - Collaborate with Business Unit IT Management, internal, and 3rd Party IT Suppliers to align business requirements with IT systems and processes. - Manage projects, requirements, and escalations according to global targets and strategy. - Support the im...

As an L0 Monitoring Analyst in Navi Mumbai, your role involves performing real-time monitoring of servers, network devices, applications, jobs, and services using monitoring tools such as JP1, Solar winds, Nagios, Zabbix, SCOM, App dynamics, Dynatrace, and Ops Ramp. You will be responsible for identifying, acknowledging, and logging alerts, events, and anomalies. Additionally, you will escalate incidents to L1/L2 support teams based on defined SOPs and severity. Basic health checks and validations as per runbooks, tracking and updating incident tickets in ITSM tools, and performing initial triage of alerts are also part of your responsibilities. Moreover, you will document incidents, actions...

Role Overview: You will be responsible for providing end-to-end support to shore and vessel users, resolving hardware, software, and system-related tickets. Your duties will include performing routine maintenance, responding promptly to critical alerts, managing Level 13 escalations, and ensuring timely resolution with clear communication to stakeholders. It will be important for you to maintain comprehensive documentation of systems, procedures, and issue resolutions to ensure continuity and knowledge transfer. You will also provide training to users and IT staff, develop user guides, and support materials to facilitate effective learning and system adoption. In addition, your role will inv...

Role Overview: As a Data Security professional with expertise in DLP (Data Loss Prevention) solutions, policy creation, and incident response, your primary responsibility will be to design and analyze DLP policies. You will utilize data security tools such as DLP and CASB, optimizing the DLP process to detect false-positive events. Your technical proficiency should encompass ITIL Foundation, incident management, and practical experience in security incident response. Coordination skills are essential for collaborating with various business units during DLP events and incidents, ensuring the secure handling of internal data, and effective communication with different teams. Key Responsibiliti...

As a highly motivated and enthusiastic Service Desk L1 Engineer, you will be the first point of contact for customers seeking technical assistance. Your role will involve providing initial support and troubleshooting for various IT issues. This entry-level position is ideal for recent graduates aiming to kickstart their careers in IT support. **Key Responsibilities:** - Serve as the initial point of contact for customers seeking technical assistance via phone, email, or Self Ticket. - Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity. - Log and track all incidents and service requests in the ticketing system, ensuring accurate and ...

Your role and responsibilities Building and delivering IS Risk Assessment Service as part of the Compliance and Risk Assessment Department. You will be mainly accountable for: Responsibility for defining, designing, implementing, managing security risk assessments and the regulatorycompliance assessments Ensuring targets achievement in cooperation with customers within the budget Providing service management knowledge to the team, vendors and stakeholders and managing expectations Incident and service improvement management Attending service review, service level agreement and operational level agreement meetings Qualifications for the role Degree in IT field 10 years of experience in servic...

Client: McLarens Location: Remote (Work-from-Home) Shift: PST (Pacific Standard Time) Job Summary The L2 Service Desk Support Specialist provides advanced remote technical support to McLarens employees, handling escalated incidents and service requests. This role requires fluency in Spanish and English and the ability to work fully remotely during PST hours . Support operations are managed through Zendesk as the primary ITSM tool. Key Responsibilities L2 Technical Support Troubleshoot and resolve escalated technical issues from the L1 Service Desk. Support Windows/macOS, Office 365, VPN, remote connectivity, and enterprise applications. Identify recurring problems and recommend permanent sol...

Job Description Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits...

Position Summary We are looking for a capable and proactive Senior Technical Specialist to join our User Support team. This role provides advanced troubleshooting, thorough diagnostic checks, and high-quality support for end-users across the organisation. Acting as an escalation point for the Service Desk, this position requires strong technical understanding across cloud services (especially Azure), core systems, user environment technologies, and basic network/security concepts such as NGFW. The role does not include system or network configuration , but requires solid ability to perform in-depth checks, gather diagnostic information, and prepare clear escalations for L3 teams. The Senior ...

Join Cognizant’s Service Management Team – Multiple Roles Open! Location: Hyderabad, Bangalore and Pune Department: Service Management / ITSM Apply: https://forms.office.com/r/ziSbpmg6S6 Are you passionate about IT Service Management and ready to drive excellence across enterprise operations? Cognizant is hiring for multiple roles in our Service Management Centre of Excellence. If you have experience in ITIL, ServiceNow, and a drive for continuous improvement, we want to hear from you! Open Positions & Priority Details 1. Availability Manager Ensure IT services meet agreed availability targets. Design and implement resilience and recovery strategies. Requirements: 5+ years in IT operations/s...

You will be working as a Senior ServiceNow Developer - ITSM for a trusted global innovator of IT and business services. Your main responsibilities will include: - Defining policy & standards such as Architecture principles, Integration standards, Platform upgrade strategy, and performance tuning. - Defining technical architecture documentation and supporting customer and other vendor team members to assess technical feasibility and implementation of solutions. - Leading resolution of any technical issues preventing successful service delivery. - Architecting, designing, and deploying solutions using the ServiceNow platform. - Defining development best practices, architecture, code review che...

Do RESPONSIBILITIES • Drive the efficiency and effectiveness of the Incident Management process • Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer • Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle • Knowledge management activities - creation and sustenance • Meet the SLAs and other KPIs agreed and produce the Process Performance Reports • Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. • Bring in Service improvements and close the Gaps as per the Audits a...

As an Incident Management Specialist at the company, your role involves driving the efficiency and effectiveness of the Incident Management process. You will be responsible for ensuring all Incidents are correctly prioritized, categorized, routed, restored/resolved, and closed as per the defined Process. Regular communication updates to the Customer, End-Users, and other Stakeholders are essential during the entire Incident Management cycle. Additionally, you will be involved in knowledge management activities such as creation and sustenance. Meeting SLAs and other KPIs, producing Process Performance Reports, ensuring Process adherence across the Account, and supporting Process audits and as...

As a Technical Support Specialist, your role will involve handling incoming calls, emails, and chat from users, some of which may require working on rotational shifts. You will need to have the ability to comprehend end users from international locations over the phone. Your responsibilities will include recording, classifying, and prioritizing tickets, providing initial support and troubleshooting based on Knowledge Base articles, and contributing to the Knowledge Base with new articles. Key Responsibilities: - Handle incoming calls, emails, and chat from users - Comprehend end users from international locations over the phone - Record, classify, and prioritize tickets - Provide initial sup...

As a leading content provider to the iGaming and Betting Industry, Arrise Solutions (India) Pvt. Ltd. aims to offer an innovative, regulated, and mobile-focused multi-product portfolio. The company is dedicated to creating engaging experiences for customers worldwide across various products such as slots, live casino, sports betting, virtual sports, and bingo. With a focus on crafting immersive experiences and responsible entertainment, the professional team at Arrise Solutions consistently delivers top-notch services to create games that players adore. Key Responsibilities: - Technical & Operational Oversight: - Serve as the L3 escalation point for end-user support and infrastructure issues...

Hiring for Senior Associate IT Infra for an MNC for NOIDA location. Salary : 8Lac to 11 Lac 5 days working Shift : As per business hours 6-8 Yrs of exp in server and cloud infrastructure management and operations Only Immediate or 15 days joiners Required Candidate profile Manage and maintain on-premise and cloud infrastructure environments (Azure, AWS, and GCP). Perform installation, configuration, and troubleshooting of Microsoft Windows Servers, etc Call 9335906101 Perks and benefits WFO Competitive salary Great work culture

JOB DESCRIPTION Position Overview: The service desk engineer is primarily responsible for managing tickets, incidents, and service requests, as well as user communication. The concerned professional will rely on various IT service management (ITSM) tools to get the work done. Will be required to thoroughly understand the criticality of the business objectives and action the required tasks with utmost priority. The service desk engineer will play a vital role in ensuring IT uptime and availability. Roles And Responsibilities: ¢ Overall 2+ years of experience First call resolution (FCR) is a critical part of the job role Understanding of ITIL framework which includes incident, service request,...