62 Itil Foundation Jobs

As a Site Reliability Engineer at Barclays, you will be responsible for enhancing existing processes, reporting, and controls while ensuring flawless execution of BAU. Your role involves driving efficiencies and process improvements by standardizing processes across SBUs. At Barclays, the focus is on creating the future rather than just anticipating it. Key Responsibilities: - Focus on customers, using feedback and data to support decisions - Utilize software engineering skills in at least one language for coding, testing, and deployment - Enjoy solving difficult engineering problems and have a deep sense of ownership - Identify root causes of instability in high-traffic distributed systems - Experience with configuration and troubleshooting of AWS Cloud environments - Passion for sharing knowledge and working in a group to resolve reliability issues - Willingness to work in an ever-changing environment - Create automation and innovations to improve productivity - Engineer automated solutions for cloud deployment and monitoring - Hands-on experience with cloud deployment, monitoring, and ops visualization tools Qualifications Required: - AWS Certified to Associate level - Intermediate-level Python skills - Ability to create and debug Jenkins Declarative pipelines - Experience in Gitlab - Intermediate SQL knowledge - ITIL Foundation Certificate - Practical experience of writing and updating technical documentation - Understanding of software delivery lifecycle and release management In this role based in the Pune office, your purpose will be to apply software engineering techniques, automation, and best practices in incident response to ensure the reliability, availability, and scalability of systems, platforms, and technology. Additional Details: You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology. The role involves collaborating with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle. At Barclays, you will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset to Empower, Challenge, and Drive.,

Role Overview: As a ServiceNow ITOM IT Operations Management Architect, your main responsibility will be to design and implement solutions within the ServiceNow platform to optimize IT operations and infrastructure management. Key Responsibilities: - Design and implement ServiceNow ITOM solutions to enhance visibility and control over IT infrastructure. - Develop best practices for Discovery Event Management, Service Mapping, and Cloud Management within ServiceNow. - Ensure compliance with industry standards and governance policies related to IT operations. - Collaborate with stakeholders to define requirements and translate them into technical solutions. - Integrate ServiceNow ITOM with other ITSM and ITOM modules for seamless operations. - Provide technical leadership and guidance to teams working on ServiceNow implementations. - Optimize workflows, automation, and reporting to improve efficiency. - Conduct training sessions and documentation for end users and administrators. Qualification Required: - Extensive experience in ServiceNow ITOM and IT Service Management (ITSM). - Strong understanding of CMDB (Configuration Management Database), Discovery, and Service Mapping. - Expertise in ServiceNow development, configuration, and integration. - Ability to design scalable and efficient solutions within the ServiceNow ecosystem. - Certifications such as ServiceNow Certified Implementation Specialist ITOM or ITIL Foundation are preferred. - Excellent problem-solving and communication skills.,

Must Have Experience Experienced in implementation of Low Code/Node in Service Now Experienced in implementation of ITSM solution using industry best practices Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound Good experience of Service Portal and widget creation Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation Knowledge of Authentication via Auth 2.0, certificates and Mid Server Implemented ServiceNow project in Domain separated instance Good knowledge of MID Server installation and management Experience of custom applications development Experience of LDAP or Active Directory or SSO implementation Experience of Orchestration use case implementation Good to have Experience Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases. Knowledge of Flow Designer, Integration Hub Worked on CSM, HRSD, GRC, ITBM Experience in working on Performance Analytics Design and modification of ServiceNow Service Portal. Review existing set up and provide best practice recommendations in line with the OEM Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. Experience with HTML coding and Jelly script strongly preferred Academic and Professional Experience Professional 2 years of experience with ServiceNow required 2 years of experience with IT Industry required Academics Certification as ServiceNow System certified administration CIS-ITSM, Certified Application developer ITIL Foundations certification is preferred. Bachelors degree or equivalent combination of education and experience.

We are currently seeking a SQL Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Grade - 8 - SQL At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience" Ideal candidate has been supporting traditional server based relational databases (SQL Server and Postgresql) for over 7+ years out of which last 3+ years in public cloud environments (GCP and Azure) 5+ years of database experience in SQL Server 2008/2012/above versions 2+ years of database experience in postgresql all versions as secondary skill Knowledge of MySQL, Azure SQL,MI instances , GCP instances is a plus Strong planning, deployment, maintenance and troubleshooting experience in high-availability database environments (Always-On, Clustering, Mirroring, etc.). Expert in setting up health-checks and troubleshooting of SQL backups, restores and recovery models Able to work on On-Call rotations and provide 24*7 shift hours support at L2/L3 level Able to work independently in a project scenario and do POCs Experience in updating KB articles, Problem Management articles, and SOPs/runbooks Experience in google instances (SQL, Mysql,Postgresql) Experience incapacity planning, DR setup, project work (New environment setup) (SQL, Mysql,Postgresql) Passion for delivering timely and outstanding customer service Ability to work independently, with little or no direct supervision. Great written and oral communication skills with internal and external customers Strong ITIL foundation, Continual Service Improvement and Total Quality Management experiences Report weekly to management about abnormalities and critical issues; provide root cause analysis and recommendations; work with infrastructure team, application team and/or other teams for problem resolutions, following the escalation path if needed. Basic Qualifications - 7+ years of overall operational experience 3+ years of Azure/GCP experience as a cloud DBA (SQL and Postgresql) 3+ years of experience working in diverse cloud support database environments in a 24*7 production support model Experience with SSIS, SSRS, T-SQL Experience with python / powershell scripting - preferred Secondary skill in Oracle/MySQL/ PostgreSQL - preferred Ability to work independently, with little or no direct supervision. Ability to work in a rapidly changing environment Ability to multi-task and context-switch effectively between different activities and teams Preferred CertificationsAzure fundamentals certification (AZ-900) - REQUIREDAzure Database Certification (DP-300) - preferredAWS Certified Database Specialty - preferredMCTS, MCITP, OCP certifications a plusGoogle Cloud Engineer - REQUIRED B.Tech/BE/MCA in Information Technology degree or equivalent experience.

We are currently seeking a Digital Engineering Sr. Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Preferred Experience" Ideal candidate has been supporting traditional server based relational databases (SQL Server and Postgresql) for over 5+ years out of which last 3+ years in public cloud environments (GCP and Azure) 5+ years of database experience in SQL Server 2008/2012/above versions 2+ years of database experience in postgresql all versions as secondary skill Knowledge of MySQL, Azure SQL,MI instances , GCP instances is a plus Strong planning, deployment, maintenance and troubleshooting experience in high-availability database environments (Always-On, Clustering, Mirroring, etc.). Expert in setting up health-checks and troubleshooting of SQL backups, restores and recovery models Able to work on On-Call rotations and provide 24*7 shift hours support at L2/L3 level Able to work independently in a project scenario and do POCs Experience in updating KB articles, Problem Management articles, and SOPs/runbooks Experience in google instances (SQL, Mysql,Postgresql) Experience incapacity planning, DR setup, project work (New environment setup) (SQL, Mysql,Postgresql) Passion for delivering timely and outstanding customer service Ability to work independently, with little or no direct supervision. Great written and oral communication skills with internal and external customers Strong ITIL foundation, Continual Service Improvement and Total Quality Management experiences Report weekly to management about abnormalities and critical issues; provide root cause analysis and recommendations; work with infrastructure team, application team and/or other teams for problem resolutions, following the escalation path if needed." Basic Qualifications - 5+ years of overall operational experience 3+ years of Azure/GCP experience as a cloud DBA (SQL and Postgresql) 3+ years of experience working in diverse cloud support database environments in a 24*7 production support model Experience with SSIS, SSRS, T-SQL Experience with python / powershell scripting - preferred Secondary skill in MySQL/PostgreSQL - preferred Ability to work independently, with little or no direct supervision. Ability to work in a rapidly changing environment Ability to multi-task and context-switch effectively between different activities and teams Preferred Certifications - Azure fundamentals certification (AZ-900) - REQUIREDAzure Database Certification (DP-300) - preferredAWS Certified Database Specialty - preferredMCTS, MCITP, OCP certifications a plusGoogle Cloud Engineer - REQUIRED B.Tech/BE/MCA in Information Technology degree or equivalent experience.

We are currently seeking a Digital Technology - Lead Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience " Ideal candidate has been supporting traditional server based relational databases (Postgresql and MongoDB) for over 7+ years out of which last 4+ years in public cloud environments (GCP). Hands-on experience with PostgreSQL/MongoDB, including installation, configuration, performance tuning, and troubleshooting. Demonstrated expertise in managing PostgreSQL databases on AZURE, GCP and AWS RDS. Experience with features such as automated backups, maintenance, and scaling - Postgresql Ability to analyze and optimize complex SQL queries for performance improvement. Proficiency in setting up and managing monitoring tools for PostgreSQL on GCP. Experience with configuring alerts based on performance metrics. Experience in implementing and testing backup and recovery strategies for PostgreSQL databases on AWS RDS/AZURE SQL/GCP Cloud SQL. Knowledge and experience in designing and implementing disaster recovery plans for PostgreSQL databases on AWS RDS/AZURE SQL/GCP Cloud SQL. Good Understanding of database security principles and best practices. Proven ability to identify and resolve performance bottlenecks in PostgreSQL databases. Experience in optimizing database configurations for better performance. Able to provide 24*7 shift hours support at L2/L3 level Experience in updating KB articles, Problem Management articles, and SOPs/runbooks Passion for delivering timely and outstanding customer service Great written and oral communication skills with internal and external customers Strong ITIL foundation experience Ability to work independently or no direct supervision. Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. Work directly with end customer, business stakeholders as well as technical resources. Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. Work directly with end customer, business stakeholders as well as technical resources." Basic Qualifications 7+ years of overall operational experience 4+ years of GCP experience as a cloud DBA (Postgresql/Mongo DB) 3+ years of experience working in diverse cloud support database environments in a 24*7 production support model Query fine tuning - MongoDB Shell scripts for Monitoring like slow queries, replication lag, nodes fails, disk usage. etc Backup and restores (Backups should be automated with shell scripts/Ops Manager) Database Health check (Complete review of Database slow queries, fragmentation, index usage. etc) Upgrades (Java version, Mongo version. etc) Maintenance (Data Centre outages etc) Architecture design as per the Application requirement Writing best practices documents for shading, replication for Dev/App teams Log rotation/ maintenance (mongos, mongodb, config etc) Segregation of duties (User Management designing User roles and responsibilities) Designing DR (Disaster Recovery)/COB (Continuity of Business) plans as applicable Database Profiling, Locks, Memory Usage, No of connections, page fault etc., Export and Import of Data to and From MongoDB, Run time configuration of MongoDB, Data Managements in MongoDB Capped Collections Expired data from TTL, Monitoring of Various issues related with Database, Monitoring at Server, Database, Collection Level, and Various Monitoring Tools related to MongoDB, Database software Installation and Configuration in accordance with Client defined standards. Database Migrations and Updates Capacity management- MongoDB Hands on experience in Server Performance tuning and Recommendations High availability solutions and recommendations Hands on experience in Root cause analysis for business impacting issues. Experience with SQL,SQL Developer,TOAD,Pgadmin,mongo db atlas Experience with python / powershell scripting - preferred Secondary skill in MySQL/oracle - preferred Installation, configuration and upgrading of postgresql server software and related products Preferred Certifications Azure fundamentals certification (AZ-900) - REQUIRED Google Cloud Associate Engineer - REQUIRED Azure Database Certification (DP-300) - preferred AWS Certified Database Specialty - preferred Postgresql certification a plus MongoDB certification a plus B.Tech/BE/MCA in Information Technology degree or equivalent experience Location - Noida,India,Bengaluru,Pune,Chennai,Coimbatore

Job Summary Proficient in Splunks architecture query language and best practices including monitoring troubleshooting and maintaining systems. Ability to identify and resolve issues analyse complex problems and understand system behaviour at scale Responsibilities Proven experience in a DevOps SRE or Technical Operations role. Demonstrated ability to meticulously follow technical runbooks and documented procedures. Hands on experience with cloud platforms AWS or GCP. Experience with orchestration tools preferably Puppet. Proficiency in a scripting language preferably Python. Strong troubleshooting and debugging skills. 24 by 7 coverage Good English verbal and written proficiency 2 to 5 years in Splunk administration engineering or support Splunk Search Dashboards ITSI optional troubleshooting and maintaining systems ServiceNow workflows Familiar with working in a compliance-driven engagement mode Certifications Required Splunk Core Certified Admin and Power User ITIL Foundation for change process understanding Puppet andAnsible certification Desirable

You are sought to be an experienced Technical Support Team Lead or Technical Manager to oversee the VOIP services support team. Your responsibilities will include managing a team of engineers, addressing escalated VOIP-related issues, and ensuring top-notch service delivery to clients, particularly in the US market. Your role demands a strong technical background in VOIP technologies, exceptional leadership skills, and the ability to handle intricate technical challenges while upholding superior customer satisfaction. **Key Responsibilities:** - Lead, mentor, and manage a team of technical support engineers specialized in VOIP solutions. - Provide technical guidance and escalate complex technical issues to relevant teams as needed. - Ensure the team offers high-quality support for VOIP products and services, guaranteeing prompt issue resolution and customer contentment. - Manage the ticketing system, monitor ongoing issues, and uphold consistent SLA adherence. - Conduct root cause analysis for recurring technical issues and collaborate with product teams to implement solutions. - Collaborate with engineering teams to enhance product/service offerings based on customer experiences and support cases. - Develop, maintain, and update troubleshooting guides, knowledge base, and SOPs for the support team. - Handle customer escalations and offer advanced technical support for complex VOIP-related queries. - Provide performance reports on the team, encompassing incident resolution, customer feedback, and process enhancements. - Execute training programs to keep the support team abreast of the latest VOIP technologies and trends. - Participate in hiring, onboarding, and conducting performance evaluations for team members. - Collaborate with US-based teams and clients, working in the US Shift hours. **Qualifications Required:** - Minimum of 5+ years of technical support experience, with 2-3 years in a leadership role in the VOIP/Telecommunications sector. - Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. - Proficiency in troubleshooting VOIP call quality, connectivity, and infrastructure issues. - Hands-on experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies. - Familiarity with networking concepts such as IP addressing, DNS, DHCP, VPNs, and firewalls. - Excellent communication skills, both verbal and written. - Experience working in a US Shift or a 24/7 support environment would be advantageous. Please note that the company details were not provided in the job description.,

You are an experienced Technical Support Team Lead or Technical Manager responsible for managing the VOIP services support team. Your primary role is to oversee a team of engineers, provide escalated support for VOIP-related issues, and ensure high-quality service delivery to clients, particularly in the US market. Your responsibilities include leading and mentoring the technical support engineers, providing technical guidance, managing the ticketing system, tracking ongoing issues, and collaborating with engineering teams to improve product offerings based on customer experiences. To qualify for this role, you must have a minimum of 5+ years of experience in technical support, with at least 2-3 years in a leadership role in the VOIP/Telecommunications industry. You should possess strong knowledge of VOIP technologies such as SIP, RTP, PSTN, PBX, and IP Telephony. Experience with VOIP platforms like Asterisk, FreePBX, Cisco, or Avaya is essential, along with familiarity with networking concepts and troubleshooting issues related to VOIP call quality, connectivity, and infrastructure. In addition to technical skills, you should have excellent communication skills, both verbal and written, strong problem-solving abilities, the ability to manage high-pressure situations, proven leadership skills, and a customer-focused mindset. A Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field is required, while advanced certifications or a Master's degree would be a plus. Experience working in a US Shift or a 24/7 support environment, knowledge of cloud-based VOIP solutions, and certifications like CCNA, CompTIA Network+, or ITIL Foundation are preferred qualifications. Your success in this role will depend on your ability to lead, mentor, and manage a team of technical support engineers effectively, ensure high-quality support for VOIP products and services, and collaborate with various teams to enhance customer satisfaction and service delivery. Your commitment to staying updated with the latest VOIP technologies and trends, implementing training programs, and contributing to team performance evaluations will be vital to the success of the support team and the overall organization.,

About The Role Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments Conduct Incident and Major management training and spread awareness Monitor the effectiveness of the IT Service Management tool and ensure it is aligned to the process execution KEY SKILLS AND COMPETENCIES Excellent people management and operational skills Ability to interact with all levels of the Customer and IT provider organization Good presentational skills Effective communication skills Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification 5-8 years of experience in IT Service Management Mandatory Skills: ITIL Incident Mgmt . Experience3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

As a Salesforce Administrator, you will be responsible for managing the existing user base, licenses, profiles, and user information within the Salesforce platform. Your duties will include handling daily administration and support of cases within Salesforce, providing technical support to power users, logging and managing identified problems through to resolution, and creating and maintaining documentation on best practice processes, policies, application configuration, and development of user guide materials. You will be administering the Salesforce implementation to support a global user base, offering L2 support for the platform, supporting user queries and training on new functionalities launched monthly by the development team. Additionally, you will support all aspects of user and license management, data migrations, data loading requests, integration with other applications and downstream systems, troubleshooting and resolving user issues, and managing projects following agile best practices for application development. In this role, you will execute Salesforce configuration changes, stay up-to-date with new Salesforce releases, identify underutilized platform features, establish best practices, maintain documentation, and suggest improvements. You will be working within a large, global organization, in a Scrum/Agile environment, and with CI/CD processes. Your problem-solving skills, negotiation skills, customer service skills, and ability to work autonomously within a team environment will be crucial for success. The ideal candidate should have at least 3 years of experience as a Salesforce Administrator, be certified as a Salesforce Administrator, and have experience with Lightning and Salesforce App development, creation and management of Flows, and Sales Cloud certification. Experience with ITIL Foundation certification or experience is desirable. This is a full-time permanent position based in Bangalore, with the opportunity to work with the Bcoe brand. If you are a self-motivated individual with strong analytical, planning, and organizational skills, and a positive, empathetic, and professional manner, we encourage you to apply for this role.,

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 0.3 to 3 years of experience in Service Desk Analyst,IT Support Analyst,IT Service Desk,L1 Support,End User Support,Hardware Troubleshooting,Software Troubleshooting,Network Troubleshooting,Windows OS Support, Active Directory,Ticketing Tools,ITIL Foundation,CompTIA A+, VPN Support Remote Desktop to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Additionally, we would like to schedule a Face to Face interview with you on 05th Sept 2025 for Coimbatore & Face to Face Interview on 6th Sept 2025 for Chennai,Bangalore,Kolkata Locations . Kindly confirm your availability for the same. We look forward to the possibility of you bringing your valuable experience to Cognizant. Please respond at your earliest convenience. Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments Conduct Incident and Major management training and spread awareness Monitor the effectiveness of the IT Service Management tool and ensure it is aligned to the process execution KEY SKILLS AND COMPETENCIES Excellent people management and operational skills Ability to interact with all levels of the Customer and IT provider organization Good presentational skills Effective communication skills Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification 5-8 years of experience in IT Service Management Mandatory Skills: ITIL Incident Mgmt .Experience: 3-5 Years .

Primary purpose of the role To create better outcomes and support the delivery of business improvements, changes and developments. The Business Analyst (BA) will be responsible for delivering the BA offering on allocated projects. Role & responsibilities Embrace, demonstrate and support the business to embed Capita Values. Adhere to Quality Management Systems and comply with regulations and policies from Capita and relevant regulatory bodies. Take ownership of personal and performance development undertaking all relevant training courses to improve pensions and internal systems knowledge and capability. Identify and report risks and breaches immediately to line management and/or the Business Controls Department. Consider and review the effectiveness and efficiency of existing systems, processes and controls and make suggestions to continually enhance service delivery. Share knowledge to support development of others. Work as a solo Business Analyst or with a group of Business Analysts on projects. Support other Business Analysts, offering advice and guidance when and where applicable. Responsible for the BA deliverables across the end to end project lifecycle. Actively promote the application of robust change management techniques across the business. Develop and maintain relationships with relevant stakeholders and/or clients. Support a client focused culture in the team and ensure that continuous improvement and excellent customer experience are at the heart of all activity. Actively represent the team in department and company activites and projects, and engage the team in disussions and plans. Maintenance of open, day-to-day relationships across Capita and our clients. Maintain a thorough understanding of relevant Business Analysis tools and techniques, and legislation relating to Capita's business. Key Tasks Understand the importance and deliver against individual objectives and to contribute to the achievement of departmental objectives and business results. Work within set Key Performance Indicators and quality standards. Participate in and promote good team communication and share knowledge and expertise with other team members. Create, have input to and review Business Cases, 'ballpark' and detailed estimates for projects. Create, have input to, and review objective success criteria for measurement of projects. Establish, validate, and document High Level Business Requirements from and for project stakeholders. Describe and document detailed business requirements for projects ensuring compliance with the Business Analysis Framework in accordance with Capita Pension Solutions methodology. Write requirements in appropriate format (e.g. user stories) with testable acceptance criteria that describe the solution to be delivered. Agree estimates for requirements with development team. Work with development team to agree development plans in accordance with key stakeholder wishes. Work with teams across the business to map processes and controls, support the identification of areas of improvement and articulate requirements in order to drive change and deliver improvements. Undertake impact assessment, GAP analysis and data analysis when required. Work directly with the Development Team, Business Users and/or Client representatives to ensure solutions are developed that fit the business needs. Support the development of our technology platforms and products. Promote buy-in for rollouts by supporting internal training for project deliverables when required. Guide Testers with the design of tests and own query resolution arising from Testing including defect management. Ensure solution designs satisfy the Business Requirements. Demonstrate the end solution meets the Business Requirements through traceability matrices. Troubleshoot and resolve project queries and issues. Take ownership of negotiations to identify suitable resolutions. Support the Project Manager through the efficient delivery of project tasks. Participate in Project meetings and Projects Status calls. Liaise with Clients, 3rd Parties and Capita departments. Preferred candidate profile The ability to work with senior stakeholders to develop a long term strategy and road map for future developments Understands and has the ability to in develop business cases, cost-benefit analyses, investment appraisals, cash flows, net present value, impact and risk Higher analyses and benefits realisation. Can analyse and interpret systems, processes and data to identify and recommend solutions to decision makers. The ability to create a visual depiction of a business process using flowcharts and process notation in order to identify potential improvements. The ability to document an end-to-end process, including interfacing upstream and downstream processes. Ability to document and communicate process interdependencies, risks and issues. Experienced in As is, To Be and Gap Analysis. The ability to describe the key attributes of an information system, its inputs, transformations and outputs. The ability to describe the difference between business and technical specifications, including material differences in scope and audience. Evidenced examples of specifications written. Understands and follows project management methodology. End to end experience of the project lifecycle - able to describe the key elements of projects including initiation, governance, control and closure and can provide examples of active participation in all of these stages. Has the ability to undertake high level and detailed analysis in order to produce Business Requirements Documents and Requirements Catalogues suitable for a business audience, including IT, Test & Training. Has the ability to use a range of BA tools and techniques to deliver BA artefacts responsible for. Can demonstrate experience in Agile and Waterfall development methods Has the ability to identify and escalate key issues (both technical or business) to the Project/Development Manager Can identify errors and suggest options to correct them. Can provide detail and evidence of enhancements to processes. Can articulate requirements with attention to detail and quality. Has effective time management skills with the ability to prioritise workloads and meet deadlines. Experience of handling sensitive client data, Able to explain DPA and its role in this sector, Understand Capita Group Standards for data management. Can demonstrate strong communication skills and the ability to articulate information in front of stakeholders from initiation through to closure. The ability to use Microsoft Office 365 Applications, relevant to the role, at the required level. Experience in JIRA or other requirement/test related tools. Experience in web development tools and projects. Able to explain pensions related matters, regulatory and legislative requirements. Understands the impacts of regulatory and legislative changes and how they affect day to day administration. An understanding on scheme specific rules and processes.

Join us as a Senior System Engineer at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality, and governance standards. Spearhead the evolution of our digital landscape, driving innovation and excellence to ensure unparalleled customer experiences. To be successful as a Senior System Engineer, you should have experience with: - Several years of experience working in an AV / Unified Communication environment. - Supporting a global IT infrastructure. - Troubleshooting complex IT services and identifying root causes. - Planning and implementing high-risk changes with global impacts. - Creating technical and process documentation. - Providing specialist knowledge of collaboration technologies and their configuration and integration. - Expert knowledge of collaboration solutions such as Video Conferencing, Audio Conferencing, Data Conferencing, Webcasting, Digital signage, and media streaming. - Experience with M365 suite, including Intune and Azure policy creation management. - Familiarity with management and configuration of enterprise-wide Digital Signage solutions. - Proven incident/problem/change management experience, working with ITIL framework for corporate organizations. - Good understanding of IT infrastructure services such as Windows/Linux servers, SQL databases, Active Directory, Firewalls, and Networks. - Sound knowledge of Information Security, Compliance, and IRM. - Understanding and application of customer service principles. - Ability to gather, analyze, and report on trends and make recommendations for improvement. Some other highly valued skills may include: - ITIL foundation certificate. - Working within a large financial services organization or other regulated industry. - Experience of working in a global organization preferably spanning infrastructure, applications, and/or operational environments. - Experience of end-user and collaboration technologies - preferably AV technology. - Experience in solution integration under multi-geo, multi-domain infrastructure. - Knowledge of the vendor market, industry standards, and best practices. You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital, and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role: To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required to ensure reliable, scalable, and secure infrastructure. Ensure the reliability, availability, and scalability of systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities: - Build Engineering: Develop, deliver, and maintain high-quality infrastructure solutions to fulfill business requirements ensuring measurable reliability, performance, availability, and ease of use. Identify appropriate technologies and solutions to meet business, optimization, and resourcing requirements. - Incident Management: Monitor IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Utilize data to drive down mean time to resolution. - Automation: Develop and implement automated tasks and processes to improve efficiency and reduce manual intervention, utilizing software scripting/coding disciplines. - Security: Implement secure configurations and measures to protect infrastructure against cyber-attacks, vulnerabilities, and security threats, including protection of hardware, software, and data from unauthorized access. - Teamwork: Collaborate cross-functionally with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data-driven approach. - Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. As an Assistant Vice President, you are expected to advise and influence decision-making, contribute to policy development, take responsibility for operational effectiveness, and collaborate closely with other functions/business divisions. Lead a team performing complex tasks, set objectives, coach employees, and ensure work impacts the whole business function. If the position has leadership responsibilities, demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship - our moral compass, helping us do what we believe is right, as well as the Barclays Mindset to Empower, Challenge, and Drive - the operating manual for how we behave.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity is for a ServiceNow Platform administrator (Senior) with an expected joining date of Immediate and requires 1.5 to 3 years of experience. Your Key Responsibilities include ServiceNow Platform administration and maintenance activities, Incident Management, Change and Problem Management, understanding new ServiceNow features, and troubleshooting platform-related issues. Skills And Attributes For Success: - Minimum 2-3 years of JavaScript experience including AngularJS frameworks - Hands-on experience on ServiceNow modules such as ITSM, Service Portal, Custom Applications, ITIL Foundation, with Good to have knowledge in HRSD, ITOM, Discovery, IRM, SecOps - ServiceNow Certified Systems Administrator and Certified Application Developer - Excellent oral and written communication skills in English - Education in Information Technology or equivalent working experience - Willingness to work in shifts and provide on-call support To qualify for the role, you must have strong experience in Java, Java Script, Angular, RESTful Webservices, Angular JS, HTML, CSS, SOAP, and REST with a minimum of 2-3 years hands-on experience in the mentioned tech stack. What We Offer: EY Global Delivery Services (GDS) is a dynamic and truly global delivery network working across six locations. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Continuous learning, success as defined by you, transformative leadership, and a diverse and inclusive culture are some of the key aspects of working at EY. EY exists to build a better working world, helping to create long-term value for clients, people, and society, and build trust in the capital markets. Enabled by data and technology, diverse,

You are a proactive and experienced System Engineer being sought after by NOMCIndia to join the Network Operations Management Center (NOMC) in Jabalpur. Your primary responsibilities will include monitoring network performance, resolving system issues, and implementing solutions to enhance operational capabilities. As a critical member of the team, you will ensure the stability, integrity, and efficiency of the IT infrastructure. Your key responsibilities will involve proactively monitoring network infrastructure, servers, and applications using tools like Nagios, SolarWinds, PRTG, or similar software. You will be required to identify, diagnose, and resolve network and system issues promptly to minimize downtime. Serving as a point of contact for network and system-related incidents, you will troubleshoot and resolve complex technical issues related to network protocols, routing, switching, and network security. Additionally, you will be responsible for installing, configuring, and maintaining network hardware and software, managing and supporting network security infrastructure, performing regular system backups and recovery procedures, and providing technical support to internal teams and end-users when needed. Creating and maintaining comprehensive documentation, generating regular reports on network performance and system availability, and identifying opportunities for automation and process improvement will also be part of your role. To excel in this position, you should possess proven experience as a NOC Technician, System Engineer, or in a similar role within IT operations (2-5 years). A strong understanding of networking protocols and technologies, proficiency in network monitoring tools, knowledge of routing protocols and switching technologies, and familiarity with network security principles are essential. Strong analytical and problem-solving skills, effective communication, and the ability to work in a fast-paced 24/7 operations environment are key attributes required for success in this role. Desired qualifications include relevant certifications such as CCNA, CompTIA Network+, or ITIL Foundation, experience with scripting languages for automation, familiarity with cloud networking concepts, and knowledge of ITIL framework and practices. A Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field or equivalent work experience in a relevant role is necessary for this position.,

The primary role is to ensure that standard methodology, processes, and tools are developed to provide repeatable results and are adopted across the user community. The IT Service Delivery group manages the delivery of all infrastructure and applications used by the business, aiming to manage and enforce the day-to-day service management processes defined for the operation of these systems. This involves ITSM Process Consulting for CM/KM/EM, primarily focusing on problem management, Service Level Reporting, Continuous Service Improvement, Data Analytics & Data Visualization, ServiceNow Operations, Major Incident Management, IT Asset Management (HAM & SAM), understanding around Cloud Technologies (AWS, Azure), and knowledge of Data Warehouse Principals. Key Responsibilities: - Provide appropriate governance oversight to ensure adherence to standard methodology, processes, and practices within the practitioner community. - Define organizational measures to determine the state of the practice area and practitioner success. - Develop and administer tools for effective practitioner skill assessments. - Lead the continuous feedback process for practitioners to identify process improvements. - Own, champion, and improve the technology analytics process. - Understand technology assets/environments/services, business needs, and SLAs. - Create and manage processes and reports that provide insight into improvement opportunities. - Build and lead a Team of ITIL Service Management Professionals. - Act as the Services Process Manager for Problem, Change, Knowledge & Event Management processes. - Partner with adjacent services team leaders to deliver the service operations strategic plan. - Define, implement, and maintain key performance indicators (KPIs) of the services. - Conduct root cause analysis meetings and facilitate the problem management process. - Manage incident and change management processes for operational stability. - Develop a framework and facilitate audits and assessments to ensure process and service effectiveness. - Partner with the Data Science team for potential ITSM Intelligent Automation use cases. Decision Making Authority: Interaction with subordinate supervisors, customers, and/or functional peer group managers. Interact with the VP of Managed Services and Business Unit Constituents to enhance Managed Service offerings. Continuous Improvement: Collaborate with teams to determine monitoring requirements and implement appropriate monitors. Identify corrective actions to increase efficiency and meet targets. Participate in ITSM Process enhancement, defect fixes & testing in ServiceNow environment. Required Qualifications: - Bachelor's degree in Business, Computer Science, Information Technology or related field; or equivalent work experience. - 10-15 years of experience in project execution role. - Proficiency in assigned practice area. - Superior written and verbal communication skills. - ITIL Foundation or Expert certification. - Work experience with Service Management tools, preferably ServiceNow. Preferred Qualifications: - ServiceNow Operations experience. - Data Science for ITSM Intelligent Automation. - ITIL Expert certification. - Experience with PowerBI and Flexera One. - Process consulting, training & coaching experience. About Our Company: Ameriprise India LLP has been providing client-based financial solutions for 125 years, focusing on Asset Management, Retirement Planning, and Insurance Protection. Join an inclusive, collaborative culture and work with talented individuals who share your passion for doing great work. Full-Time/Part-Time: Full time Timings: 2:00 pm - 10:30 pm India Business Unit: AWMPO AWMP&S President's Office Job Family Group: Technology,

As a ServiceNow Presales Solution Architect, your role will involve utilizing your expertise in ITSM Platform, ServiceNow ITOM, Software Asset Management, and Enterprise Service Management to provide strategic solutions to clients. You will leverage your strong client-facing skills and effective communication abilities to interact with executives and gather requirements efficiently. Your proficiency in process analysis, solution consulting, and architecting will be key in designing ServiceNow solutions and transformation roadmaps. Ideally, you will have consulting experience and a Technology Architect certification, along with a background in solution architecture or business consulting on ServiceNow or similar platforms. Your responsibilities will include managing technology teams across various regions, creating technical solution designs, estimating costs, and presenting solutions to clients and internal stakeholders at the executive level. You will assist clients in streamlining their operations by developing business cases, analyzing current processes, and proposing technology solutions aligned with their business goals. Conducting client workshops, documenting requirements, and transforming them into business cases and solution designs will be part of your routine. Additionally, you will act as the primary point of contact for clients regarding the proposed technology solutions and be responsible for creating Statements of Work (SOW) for the solutions. Collaborating with the sales team, you will help qualify customer needs, engage in acquiring strategic customers, and provide mentorship and training to peers, colleagues, and partners. Your role will also involve conducting product demonstrations, responding to information/proposal requests, and staying updated on product developments and competitive analyses to showcase the company's offerings effectively. Being the subject matter expert at executive briefings and marketing events, you will showcase your understanding of business and technical challenges addressed by the products, regulatory requirements, security aspects, and evolving business needs. Overall, your contribution will be vital in driving sales, fostering client relationships, and promoting the company's solutions in the market.,

As a Technical Support Engineer - NOC, your primary responsibility will be to monitor infrastructure and application alerts in ME Monitoring tools, as well as monitor mail alerts. You will be required to log incidents, run bridge calls, and execute end-of-day (EOD) jobs for the Bank. Your qualifications should include holding any degree and certifications in ITIL Foundation, AZ-900, MCSE, and CCNA. The ideal candidate for this role should possess 3-5 years of experience in Infrastructure Monitoring and have L1 knowledge in the IT infrastructure of a Bank. Your key responsibilities will include hands-on experience with Monitoring tools such as Manage Engine APM & OPM, as well as a good understanding of ITIL processes and ITSM Tools for managing incidents, changes, service requests, and work orders. You should have practical experience in a banking environment, particularly in EOD and SOD (Finacle Preferred) operations. Familiarity with AS400 operation (at least basic) and Mimix knowledge would be considered an added advantage. Additionally, fluency in written and verbal English communication is essential. You will be expected to perform incident analysis for recurring incidents, conduct backup monitoring, and oversee a wide range of information and network systems including telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems, and core applications. Documenting all actions in accordance with company policies, notifying customers and third-party service providers of issues, outages, and remediation status, creating/updating knowledge base articles, and generating MIS reports are also part of your role. The role also requires previous experience working with Senior leadership team members, supporting multiple technical teams in 24/7 NOC operational environments with high uptime requirements, and being comfortable working day/night shifts. Mandatory requirements include ITIL Foundation certification, hands-on experience in incident & problem management, proficiency in using ME monitoring (APM & OPM) and ITSM (BMC Remedy) tools, a minimum of three years of experience supporting and monitoring network systems, servers, or storage in an enterprise environment, and understanding key network monitoring protocols. In summary, as a Technical Support Engineer - NOC, you will play a crucial role in ensuring the smooth operation of infrastructure monitoring and support functions within a banking environment, with a focus on incident management, network monitoring, and maintaining high uptime standards.,

Position Purpose This role will require the individual to perform a critical function by being fully accountable and responsible for the IT Major Incident Management function across all CIB2S applications. The position will primarily be single point of contact for business in the event of a Major Incident, as well as a reference point regarding IT Major Incident Management, while interfacing with two other geographical regional centers to provide a true follow the sun coverage for all IT incidents. This role requires excellent communication skills and ability to build relationships with the various teams across IT and will be required to have a clear and strong understanding of the ITIL incident management process and have hands on experience with major incident and/or crisis management processes. There will be requirements to demonstrate pro-activeness and ensure ownership and accountability of IT incidents within the organization. A good understanding and awareness of interfacing ITIL processes is highly desired. The individual will be interfacing with senior members of the organization and will therefore be required to deliver precise and concise messages in a timely fashion. The individual needs to be approachable and responsible for handling all reported issues, managing the issues through to resolution as swiftly as possible. Forging good working relationships with the existing geographical service delivery teams will be of high importance for success in this role. Ability to stay calm under pressure is essential for this role. Responsibilities Direct Responsibilities Ensure incidents are managed efficiently, economically and effectively by following procedures and processes currently in place Act as an escalation point of contact for major incidents which are not resolved within the agreed service levels Managing crisis situations through to resolution with clear verbal and written communications Perform an unbiased role across all teams, managing communications between teams and making impartial decisions Co-ordinate various post incident resolution activities including incident reviews and production of business incident reports. Develop good working relationships with various local and global teams Liaison with all user communities to meet support and service requirements Conduct service improvement meetings with various geographical user base locations Adhere to and respect appropriate departmental procedures processes and practices Contribute to daily, monthly, Quarterly reporting requirements including key performance & risk Indicators. Contributing Responsibilities Share knowledge and experience with other team members and the wider IT department as appropriate. Hold process awareness sessions to increase the teams visibility and position within the organization Contribute and uphold improvements to Major Incident Management process and procedures. Technical & Behavioral Competencies Solid and demonstrable experience within a major incident management discipline, preferably within the financial industry Clear aptitude for service delivery excellence and producing quality results Customer focused approach to work Ability to adapt and remain calm under pressure Strong decision-making ability Good communication skills, written and verbal Self-driven and proactive, sharing best practices and improvement suggestions Focused on innovation and continuous improvement A quick learner A team player Specific Qualifications (if required) ITIL Foundation is preferred Knowledge of a wide range of ITIL based processes Experience preferably in Banking or Financial sector will be an added advantage Skills Referential Behavioural Skills : Communication skills - oral & written Decision Making Ability to collaborate / Teamwork Critical thinking Transversal Skills: Ability to understand, explain and support change Ability to develop and leverage networks Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Experience Level Beginner

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 3 to 6 years of experience in Service Desk Analyst,IT Support Analyst,IT Service Desk,L2 Support,End User Support,Hardware Troubleshooting,Software Troubleshooting,Network Troubleshooting,Windows OS Support, Active Directory,Ticketing Tools,ITIL Foundation,CompTIA A+, VPN Support Remote Desktop to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Additionally, we would like to schedule a virtual interview with you on 27th Aug 2025 . Kindly confirm your availability for the same. We look forward to the possibility of you bringing your valuable experience to Cognizant. Please respond at your earliest convenience. Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

Your Role We are seeking a qualified candidate for the position of a Consultant with experience on ServiceNOW specifically on CSM/FSM modules. In this role you will play a key role in Delivery of consulting services to install, configure, and integrate software products from ServiceNow Develop custom software solutions as required through scripting and software development and knowledge in IT Operations Management, Service Management, and ITIL foundation is critical. Prepare technical documentation as specified in customer contracts and as internally required Provide value based assessments and workshops to help the customer maximize business results from ServiceNow software. Your Profile Expertise and/or experience with ServiceNow ITSM is required. ServiceNow experience with GRC, CSM and HR products a real plus. Accreditations / certifications in ServiceNow System Administrator and products such as Discovery, Service Mapping, and ITSM are preferred. Expertise with scripting languages such as PERL, JavaScript, Python, and Shell What you will love about working here We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI.

Must be a Manager in Service Desk / IT Support Operations International Voice process BPO. Handled 100+ Service Dsk professionals Team / ITSM. Rotational Shifts Fluent in English Call 8447780697 send CV monu@creativeindians.com

The Data Center Operations Analyst is responsible for providing technical support to computer operators, account teams, and other support groups in both mainframe and client server environments. They play a crucial role in maintaining and assisting with ongoing technical applications and operations to ensure the efficient and optimal functioning of the Data Center. This role involves scheduling software support, workload balancing of scheduled and non-scheduled tasks, as well as supporting code promotion and reporting products on mainframe and server environments. Key Responsibilities: - Provide formal mentorship and guidance on high complexity assignments - Take ownership of moderate complexity assignments - Provide oversight and review for low complexity assignments - Lead self and others, act as a Product Subject Matter Expert (SME), and contribute to solution development - Work on workload balancing, code promotion, and reporting in mainframe and server environments - Present unique solutions to automate complex situations within the same platform or across different platforms - Utilize advanced features of scheduling software, code promotion, and reporting tools - Collaborate with clients and other teams to develop technical solutions within the data center environment - Troubleshoot issues related to vendor support for package upgrades or conversions Supervisory Responsibilities: This position does not directly manage reports but may mentor less experienced associates. Qualifications: Required: - Minimum of 8 years of related experience with a Bachelor's degree, or equivalent combination of education and experience - Proficiency in Microsoft Office Suite, strong communication skills, and analytical thinking - Experience with job scheduler products, mainframe technologies (TSO, SDSF, TMS, QuickRef), JCL, SharePoint, server scripts, and IT processes - Ability to lead projects, demonstrate thought leadership, and drive process improvement - Familiarity with ITIL Foundation and client-facing roles Preferred: - Detailed knowledge of Ensono products, FTP, EasyTrieve, SAS, File Aid, job scheduler administration, and BMC Batch Optimizer - Strong skills in smart automation, mid-range server technologies, and design thinking Note: Specific hiring requirements may vary based on location, industry, and internal department needs. Travel percentage is determined by the field and is essential for job coding purposes.,