Senior Business Development Manager

Job Title: Senior Business Development Manager / Product Manager – Break-Fix, AMC & Managed Services

Location: Bangalore and/or Mumbai

Experience: 15+ Years

Reports To: Service Head

Position Overview:

We are seeking a highly driven and enterprise-focused Senior Business Development Manager / Product Manager to lead the growth of our Break-Fix, AMC, FMS and Managed Services business across Apple and multi-vendor hardware ecosystems.

This role requires a deep understanding of enterprise IT service delivery, strong customer relationships in South/West India, and hands-on experience positioning Managed Services through platforms such as ManageEngine, Sapphire, and other ITSM/RMM tools.

The individual will play a strategic role in driving revenue, shaping the service portfolio, building long-term customer relationships, and ensuring P&L growth in the IT Services business.

Key Responsibilities:

• Business Development & Revenue Growth
• Drive end-to-end sales for Break-Fix, AMC, FMS, and Managed Services across enterprise and mid-market customers.
• Position managed service models using ManageEngine, Sapphire, and other monitoring/automation platforms.
• Identify, qualify, and close large multi-year service contracts.
• Build a strong pipeline, ensure accurate forecasting, and achieve quarterly/annual revenue targets.

Enterprise Customer Engagement

• Engage with CXO-level stakeholders including CIOs, IT Heads, Infra Leaders, and Procurement Teams.
• Present service capabilities, tool-based delivery workflows, SLAs, dashboards, and ROI-driven value propositions.
• Strengthen enterprise relationships across Bangalore and Mumbai ecosystems.

Product & Service Portfolio Management

• Own, refine, and expand the service portfolio for Break-Fix, AMC, FMS, and Managed Services.
• Define service deliverables, SLAs, pricing architecture, and renewal frameworks.
• Integrate and promote capabilities in Endpoint Monitoring & Management
• ITSM workflow automation
• Remote management dashboards
• Secure monitoring and automation through Sapphire
• Conduct competitive benchmarking and enhance offerings for market differentiation.

P&L Ownership & Business Planning

• Manage revenue, margins, and cost optimization for the services business.
• Design annual business plans, GTM strategies, and geographic expansion roadmaps.
• Track key operational metrics (SLA adherence, MTTR, renewal rates) and implement improvement actions.

Vendor, OEM & Partner Collaboration

• Collaborate with OEMs (Apple, Lenovo, HP, Dell, etc.) to align and enhance service offerings.
• Build strong relationships with service delivery vendors, field support partners, and tool providers.
• Work closely with ManageEngine, Sapphire, and other platform partners for demos, licensing, and GTM support.

Cross-Functional Collaboration

• Partner with Pre-Sales, Delivery, Inside Sales, Finance, and Supply Chain teams for solutioning and contract closures.
• Support commercial negotiations, proposal development, and documentation.
• Ensure operational readiness for new deployments and service transitions.

Key Requirements:

• 15+ years of experience in IT Services Sales, with strong exposure to Break-Fix, AMC, FMS, and Managed Services.
• Strong understanding of the Apple ecosystem and multi-vendor environments (Windows, Mobility, Servers, Networking).
• Hands-on experience with Managed Services platforms such as ManageEngine, Sapphire, SolarWinds, or similar ITSM/monitoring tools.
• Proven track record of closing large multi-year service agreements.
• Excellent communication, negotiation, and stakeholder management skills, including CXO-level engagement.
• Strong enterprise network across South and West India.
• Experience managing P&L, building business plans, and driving long-term growth strategies.
• High ownership, solution-driven mindset, and ability to thrive in a fast-paced environment.

Preferred Qualifications:

• Experience in ITSM/RMM tools and service automation platforms.
• Exposure to Device-as-a-Service (DaaS) or Managed Mobility Services.
• Prior experience working with Apple-authorized service ecosystems or large enterprise customers.

What We Offer:

• Opportunity to lead and grow the Managed Services & Break-Fix business in a fast-scaling organization.
• A collaborative, innovation-driven environment with high ownership and visibility.
• Competitive compensation aligned with industry standards.