Program Manager

Role

The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery

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Do

• Delivery Management
• Ensure seamless delivery of the projects
• Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement
• Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs
  

• Client Relationship Management
• Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients

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• Delivery governance across the project
• Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project
• Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects

• Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage
• Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan
• Review and monitor revenue allocations/ realization to avoid OB revenue leakage
• Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks

• Operational Excellence
• Automation Focus
• Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project
• Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery
  

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• Innovation Focus
• Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters
• Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth

• Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working

• Drive and deploy Knowledge Management and sharing
• Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account
• Deploy the Wipro's knowledge management portal across the account and monitor & track trainings

• Capability Development and Talent Pipeline Creation
• Demand forecasting in line with business requirements
• Anticipate attrition and ensure right talent supply chain to deliver the project
• Spearhead quarterly demand forecasting and resource planning aligned to project requirements
  

• Drive 100% compliance on trainings and upskilling requirements
• Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain
• Drive towards 100% mandatory training compliance for the target population within an account

• Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations
• Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP

• Fresher engagement program
• Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc)

• Team Management
• Resourcing
• Forecast talent requirements as per the current and future business needs
• Hire adequate and right resources for the team

• Talent Management
• Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
• Build an internal talent pool and ensure their career progression within the organization
  

• Employee Satisfaction and Engagement
• Lead and drive engagement initiatives for the team
• Track team satisfaction scores and identify initiatives to build engagement within the team

• Facilitate rewards and recognition to acknowledge the high performers in the team