Program Manager

Roles and Responsibilities

• Responsible for efficiency of Operations of 108/102/1962 Ambulances in the assigned Cluster, comprising 3-4 districts.
• Ensure effective utilization & engagement of human resources in the Region and provide leadership to the team of EMEs and 100-120 ambulance staff in the various districts of the region.
• Develop and Implement plans for strengthening interface with the Partners in the region & play a key role in expansions and major business plans for the Region besides facilitating periodical meetings with stakeholders.
• Ensuring SLAs on time, efficiency in resource mobilization including fleet efficiency/ serviceability, response times, stake holder engagement, brand building, leading to better customer satisfaction.
• Monitoring the cost of operations and approve all expenses related to operations within the authorized limits, including employee expenses & OT.
• Interface with media with regard to operations in the Region. Develop a comprehensive plan to create awareness, like Contact programs, advertisements, organizing beneficiary meets. etc.
• Responsible for all activities related to fleet. Review vendor development, timely repair of vehicles, timely schedule servicing, optimal uptime, and optimal fuel utilization.
• Handling operations issues and escalations from key stake holders in the District.
• Responsible for handling maximum emergencies possible in the assigned territory through the optimum utilization of available resources through proper manpower planning & positioning, better fleet management to ensure maximum uptime of ambulances.
• Effectively manage and motivate Field manpower for smooth operations.
• Ensure cordial relations with the Media, conduct Press meets periodically and ensure optimal media coverage about 108 services in the assigned area of operations.
• Develop comprehensive plans to conduct EM training programs in the assigned territory
• Responsible for conducting brand awareness campaigns/activities/public engagement activities Presentations, Events, co- branding etc.

Desired Candidate Profile

• 10+ years of experience in filed operations
• Team Management