Summary: HR Operations are a support function committed to delivering exceptional experiences to employees, partners, and stakeholders throughout the employee lifecycle. We are looking for individuals with a passion to deliver exceptional customer service to our employees from Hire to Retire lifecycle. You will serve as the first point of contact to manage day-to-day queries on HR policies and programs and provide support and coordination for established processes. Join us in changing the way the world works! Responsibilities: Provide exceptional customer service for company’s employees by answering frequently asked HR questions. Execute on HR Operations rhythm of the business activities and tasks. Support internal stakeholders and partners to successfully implement a variety of HR programs, tools, policies, processes, and services. Meet established quality and resolution times for all assigned support tickets. Follow the established Tier 1 to Tier 2 escalation procedures to escalate issues and follow applicable escalation and bug tracking protocols. Ensure data and information is complete and accurate in multiple HR Tools Ensure company remains compliant with all relevant federal, state, and local legal requirements. Complete data integrity audits to identify and prevent negative impacts to company. Help drive employee self-service strategy by ensuring all knowledge articles are thorough, up to date and effective. Understand how to follow and promote adherence to processes and policies. Basic Qualifications: 1+ year of customer service or similar business experience. Fluency in English Preferred Qualifications: Experience with Workday and ServiceNow or another ticketing system Experience in providing HR Services to any region Experience with HR data management Knowledge & experience using Microsoft SharePoint Basic knowledge of Excel formulas & functionalities Excellent communication skills Great problem solving and customer service skills. Suggested Skills: Customer Service Collaboration & Communication Time Management Critical thinking & attention to detail Prioritization Decision Making #AditiIndia