Program Manager

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.

Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.

Role Description:
As a Program Manager at myKaarma, you will lead high-visibility initiatives that span OEM-facing programs, strategic partnerships, internal process improvement initiatives, and product-driven innovation. This role requires a strong blend of technical expertise, project management discipline, and an understanding of automotive industry ecosystems.

Key Responsibilities:

• Program Management: Lead OEM engagements, internal process improvement initiatives, product-driven innovation efforts, and strategic partnerships, ensuring all programs are executed on time, within budget, and aligned with organizational goals.
• Stakeholder Collaboration: Work closely with OEM Account Executives, product marketing, and engineering teams to align on deliverables and execution.
• Technical Problem-Solving: Quickly identify and resolve issues related to APIs, reports, sales, and package configurations.
• Enterprise Reporting and Data Management: Ability to work with OEM clients and OEM Account Executives to develop operational reporting and data analytics projects that assist mK in selling and retaining business.
• System Analysis: Triage manufacturer requests, leveraging past patterns to propose effective solutions.

• Business Representation: Independently represent myKaarma in business review meetings with manufacturers, presenting findings and solutions.
• Process & Methodology Development: Establish standardized program management methodologies to streamline large-scale initiatives.
• Continuous Improvement: Apply Lean/Toyota Production System (TPS) principles to enhance efficiency and improve project workflows.
• Risk & Budget Oversight: Identify potential risks, implement mitigation strategies, and manage project budgets effectively.
• Innovation & Alignment: Drive innovation through customer insights, technology application, and strategic partnerships.

Required Skills and Qualifications:

• Bachelor's degree in Engineering with a strong background in programming.
• 5+ years of experience in program/project management, specifically within the automotive industry and SaaS applications.
• Proven experience working on applications used in the automotive industry.
• Strong project management skills, with the ability to manage relationships with multiple car manufacturers.
• Excellent problem-solving skills and the ability to quickly navigate myKaarma's systems to resolve technical issues.
• Advanced system analysis skills to triage manufacturer requests and propose effective solutions based on past patterns.
• Strong communication and presentation skills for representing myKaarma in business review meetings.
• Experience with project management tools such as Jira, Asana, or Monday.com.
• Negotiation skills
• PMP, Agile, or Scrum certifications are a plus.

How to Stand Out

At myKaarma we value individuals who think beyond traditional account management and partnership strategies. Here’s what sets exceptional candidates apart:

• Honeycomb Innovators: You approach challenges with the “honeycomb” mindset—filling knowledge gaps, uncovering overlooked opportunities, and driving breakthrough solutions.
• Customer-Centricity: You embody the “working backward” philosophy, designing strategies and solutions prioritizing the end-user’s experience.
• First Principles Thinking: You break down complex problems into fundamental truths, rebuilding smarter, simpler solutions.
• Relentless Iteration: You’re not afraid to experiment, learn, and refine rapidly to achieve better outcomes.
• Visionary Leadership: You inspire teams with bold goals, like transforming dealership service lanes or rethinking customer engagement models.

Storytelling Mastery: You craft compelling narratives that highlight the value of myKaarma’s products and services, resonating with diverse stakeholders.

We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications.

Total Rewards at myKaarma

At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:

• Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights.
• Health and Wellness: Comprehensive medical, life, and disability benefits.
• Time Off: Generous vacation time to recharge and balance life outside work.
• In-Office Perks: Work in an agile office space with perks like ping pong and foosball to unwind and connect, and unlimited lunch, snacks, or refreshments on-site.

Our Commitment to Inclusion

At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.

As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all.