Description
About Norstella:
At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need. Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time.Each Organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) Delivers Must-have Answers For Critical Strategic And Commercial Decision-making. Together, Via Our Market-leading Brands, We Help Our Clients
- Citeline – accelerate the drug development cycle
- Evaluate – bring the right drugs to market
- MMIT – identify barrier to patient access
- Panalgo – turn data into insight faster
- The Dedham Group – think strategically for specialty therapeutics
By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India.We are seeking a strategic and execution-focused
Product Operations Specialist
to join our central Product Operations team in India. This role is pivotal in enabling product excellence across the organization by streamlining data processes, operationalizing product strategy, and driving roadmap clarity. You will support Product Management, Client Success, and Technical teams, ensuring alignment with strategic goals, regulatory standards, and go-to-market readiness. The ideal candidate will champion data-driven decision-making, manage tooling integrations, and foster cross-functional collaboration to enhance customer alignment and product utilization across Norstella’s portfolio.
Responsibilities
- Prod Ops Decision Support
- Analyse product usage trends using tools like Power BI, Tableau, and SQL to generate actionable insights that inform product strategy and performance.
- Support KPI alignment and dashboard strategy across product lines.
- Conduct post-launch analysis and recommend next steps using tools like Power BI, Tableau, and SQL.
- Respond to ad hoc analytics requests and guide stakeholders on best practices for data usage and dashboard configuration.
- Partner with commercial and product engineering teams to create joined up “value-delivery” analytics representing the complete arc of Norstella’s product business.
- Product Ops Process Improvement
- Lead the implementation of product initiatives, making trade-offs to ensure high-quality launches.
- Own and evolve tooling integrations (e.g. Jira–Monday syncs) to support scalable operations.
- Support the New Product Development (NPD) process by coordinating operational activities, tracking milestones, and ensuring timely execution.
- Actively experiment with and integrate AI tools/agentic processes that creates efficiencies in the prod ops workflows. Metricize the efficiency lift to delivery above and beyond yields through automation.
- Stakeholder Engagement & Enablement
- Collaborate with BI/DW teams to validate KPIs and ensure data integrity across platforms.
- Act as liaison between Product Ops and cross-functional teams (Product, Client Success, Tech, PMO).
- Leadership
- Identify and align stakeholders behind current and planned projects.
- Integrate stakeholder feedback and make recommendations for the best path forward, escalating when necessary.
- Communicate status, progress, and outcomes to senior management effectively.
- Understand the objectives, goals and success criteria of product operations and effectively communicate that to the team. Lead the team of analysts effectively to farm their responsibilities, manage their queues and be responsible for their outputs.
Qualifications
- Bachelor’s degree in Life Sciences, Business Analytics, Computer Science, or a related field.
- Minimum 5 years of experience in product operations, product analysis, or a similar role with a B2B SaaS product, preferably in data analytics. Experience with products that are used by life science or biopharma will be an added advantage.
- Proven experience working within a product operations team or role, with a strong understanding of Agile methodologies and cross-functional collaboration.
- Strong technical acumen with tools such as PowerBI, Tableau, SQL, Jira, Monday.com, Gainsight PX, Pendo, and Python; certifications in any of these tools are a plus.
- Experience with usage analytics strategy, KPI standardization, and dashboard development.
- Exposure to automation tools like PowerAutomate, Pega, UiPath etc.
- Strong EQ with the ability to lead by influence and work effectively across geographies and cultures
- Exceptional analytical and problem-solving skills, with the ability to translate complex data into clear, actionable insights.
- Skilled in stakeholder management and effective communication across technical and non-technical teams.
- Experience managing multiple products or projects in a regulated environment
- Passion for user-centric product development and driving operational excellence.
Why Join Us?
Opportunity to work with a collaborative and high-performing Finance team.Exposure to complex and evolving revenue models in a global business.
Competitive Compensation And Benefits Package.
Career growth and development opportunities.
Our Guiding Principles for success at Norstella:
01:
Bold, Passionate, and Mission-First
02:
Integrity, Truth, and Reality
03:
Kindness, Empathy, and Grace
04:
Resilience, Mettle, and Perseverance
05:
Humility, Gratitude, and Learning
Benefits
- Health Insurance
- Provident Fund
- Reimbursement of Certification Expenses
- Gratuity
- 24x7 Health Desk
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.
All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: ApplicationHelp@norstella.com.
