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Capillary Technologies
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Product Manager

Product Manager

Capillary Technologies

3 years

0 Lacs

bengaluru

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

ai saas engagement data drive retention design marketing notifications engineering strategy personalization vision research analyze management ml messaging development metrics support pricing strategies collaborative scaling compensation crm segmentation sql analytics communication agile jira

Work Mode

Remote

Job Type

Full Time

Job Description

Central

Bengaluru

Job Description

Company: Capillary Technologies

Location: Bengaluru, India (or Remote/Hybrid options available)

Department: Product Management

Employment Type: Full-Time

About Capillary Technologies

Capillary Technologies is a leading AI-powered cloud-native SaaS company specializing in customer loyalty, engagement, and data platforms. Our flagship products, including Loyalty+, Engage+, Insights+, and CDP+, empower over 400 global brands (such as Tata, Shell, Domino's, and Puma) to build lasting customer relationships, drive hyper-personalized experiences, and boost retention across omnichannel touchpoints. With a presence in 30+ countries, we're at the forefront of transforming consumer engagement through innovative technology.

About Engage+

Engage+ is Capillary's powerful AI-driven customer engagement platform that enables brands to design, execute, and optimize hyper-personalized, multi-channel marketing campaigns in real-time. It supports seamless omnichannel interactions via email, SMS, WhatsApp, social media, push notifications, and in-store triggers, leveraging deep customer insights for meaningful, long-lasting connections.

Role Overview

We are seeking a dynamic and experienced Product Manager to lead the roadmap and innovation for Engage+, our core customer engagement product. You will collaborate closely with engineering, design, sales, marketing, and customer success teams to define product strategy, prioritize features, and deliver solutions that drive customer adoption and business impact. This role is ideal for someone passionate about martech, personalization, and AI-driven engagement.

Key Responsibilities

Own the product vision, strategy, and roadmap for Engage+, aligning with company goals and market trends in customer engagement and loyalty.
Conduct market research, analyze competitor landscapes (e.g., personalization engines and multichannel marketing hubs), and gather feedback from customers and internal stakeholders to identify opportunities.
Define and prioritize features for hyper-personalization, omnichannel campaign management, AI/ML integrations, and new channels (e.g., emerging messaging apps).
Work with cross-functional teams to translate requirements into user stories, prototypes, and actionable development plans.
Monitor product performance through KPIs (e.g., adoption rates, campaign ROI, user engagement metrics) and iterate based on data insights.
Collaborate with go-to-market teams to support product launches, pricing strategies, and customer onboarding.
Stay ahead of industry trends in AI, customer data platforms, and omnichannel marketing to innovate and enhance Engage+'s capabilities.

Why Join Capillary?

Opportunity to shape a market-leading product used by global enterprise brands.
Collaborative, innovative culture with growth opportunities in a fast-scaling company.
Competitive compensation, health benefits, flexible work options, and stock options.
Be part of a team that's redefining customer loyalty in the AI era.

If you're driven by building products that delight users and drive real business value, apply today!

Job Requirement

Qualifications and Skills

Bachelor's degree in Computer Science, Engineering, Business, or related field; MBA preferred.
3+ years of product management experience in SaaS, preferably in martech, CRM, customer engagement, or loyalty platforms.
Strong understanding of AI/ML applications in personalization, segmentation, and campaign automation.
Proven track record of launching successful B2B products and managing end-to-end product lifecycles.
Excellent analytical skills with experience in tools like SQL, analytics platforms, or A/B testing.
Exceptional communication and stakeholder management abilities; comfortable presenting to executives and customers.
Experience with agile methodologies and tools (e.g., Jira, Figma).
Passion for customer-centric innovation and a data-driven mindset.

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Capillary Technologies

Information Technology / Customer Engagement

Bangalore

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Product Manager