Product Manager

Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

As a Product Manager, you will be responsible for leading the product core functionality, customer change requests, and overall support aspects of our products. Your deliverables will include, but are not limited to, the following:

Key Responsibilities:

• Be an expert on product functionality and customer needs, translating them into product requirements.

• Guide the support team to successfully manage customer change requests.

• Communicate directly with customers, partners, and internal stakeholders to gather requirements and validate solutions for support issues and change requests.

• Collaborate with other product managers to understand overall company strategy, goals, and priorities.

• Work closely with Product Owners to groom support requirements into well-defined tasks and user stories.

• Collaborate with R&D throughout the product support lifecycle to ensure high quality and timely resolutions.

• Own the support roadmap and communicate the business and technical rationale behind your support decisions.

• Work cross-functionally to drive commitment of resources and delivery schedule for the required support services.

Required Experience:

• 3 years of product management experience in B2B tech solutions, with a strong preference for Fintech.

• Experience with Agile development methodologies.

• Ability to work with customers, partners, and internal stakeholders to understand support requirements and translate them clearly for the rest of the company.

• Strong business analytical skills with the ability to assess and understand results, identify issues and solutions, and present these clearly.

• Excellent written and oral communication skills, with the ability to communicate to all levels of an organization with both business and technical audiences.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

· Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

· Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

· Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

· ESG: Benefit from paid time off for volunteering and donation matching.

· DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

· Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

· Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!