Order Management Executive

Job Location - Pune

Job Type - In-Office

Job Summary:

We are looking for a proactive and detail-oriented Order Management Executive to manage the end-to-end order processing operations in our jewellery business. The ideal candidate will play a crucial role in ensuring smooth coordination across departments and vendors, handling compliance and documentation, managing studio and office resources, and maintaining operational excellence in day-to-day functions. 

Key Responsibilities:

Order Management

• Coordinate with production and design teams to ensure timelines are met. • Verify customer specifications and ensure quality control standards are

followed.

• Ensure accurate documentation of each order, including product details,

weights, and specifications.

Financial & Compliance Documentation

regulations.

• Support statutory audits by organizing documentation and reports.

Expenses & Invoice Management

• Maintain expense trackers for logistics, packaging, studio consumables, etc. • Liaise with the accounts department to reconcile vendor payments.

Cross-functional Coordination

• Act as the primary liaison between internal departments (sales, design,
• production, QC) and external stakeholders (vendors, logistics partners).
• Follow up on third-party work such as certification, stamping, polishing, and
• hallmarking. 

Procurement & Resource Management

• Oversee procurement of packaging materials, consumables, tools, and other
• office/studio needs.
• Maintain inventory logs for materials and supplies.

Studio & Office Facility Management

• Ensure availability of studio equipment, tools, and resources.

• Oversee utility, internet, stationery, and facility service providers.

Repairs & Maintenance Oversight

• Coordinate repairs and servicing of studio equipment and office assets. • Track repair timelines and vendor performance.

Customer Coordination & OrderHandover

• Work closely with store or showroom teams for smooth order handovers to
• customers.
• Ensure proper packaging, tagging, and invoicing before dispatch or pickup.
• Maintain customer-facing order status reports where applicable.

Additional Responsibilities

• Prepare reports on order processing, delays, cost analysis, etc.

• Suggest and implement process improvements for operational efficiency. 

Key Requirements

• Education

  : • Minimum: Bachelor’s degree in Commerce, Business
• Administration, Operations Management, or a related field.

• Preferred

  : Postgraduate qualification such as MBA in Operations/Supply
• Chain Management, or a Diploma in Jewellery Management/Retail
• Management.

• Experience

  : 2–3 years in order management or operations, preferably in the
• jewellery, fashion, or luxury retail sector.

• Industry Knowledge

  : Good understanding of jewellery manufacturing

processes and quality standards.

Skills:

• Strong MS Excel and ERP/software proficiency
• Excellent coordination and multitasking abilities
• Knowledge of jewellery order lifecycle and production stages
• Basic understanding of GST, invoicing, and compliance norms
• Strong communication and vendor management skills
• Detail-oriented with a high level of accuracy