Order Management Executive

Role & responsibilities

• Ensure all sales orders are booked & scheduled within stipulated time.
• To follow through on all instructions communicated on the purchase order and also by orders received from the customer directly
• Review each sales order to ensure all orders conform to revenue recognition policy and adhere to the discounts as detailed in the organizations policy manual
• Validate order entry teams data inputs for accuracy, and place necessary holds as appropriate
• Provide cross functional operational support to sales, logistics, legal and operations on daily basis. Coordinate product availability and work with shipping for logistics changes
• To provide status on orders, contract, invoices, serial numbers, shipment tracking etc
• To coordinate with sales, finance and partners when revisions to purchase orders are required and/or approvals are necessary.
• Maintain and monitor weekly metrics, including parameters like on-time delivery, “Average business days to ship”, “Expedite” and “Rejection rates” etc.
• Maintain proactive communication with Sales and Management on any urgent orders/exception.
• Assist in the ongoing documentation of the order process including analyzing problems within the order entry processes.
• Participating in the development of new processes or techniques to resolve problems and prevent their reoccurrence, and contributing ideas for process
• Assist with system enhancement activities, including business requirements documentation and User Acceptance Testing.
• Maintain focus, processing throughput, and professional composure in a fast-paced environment especially during high-volume periods at quarter end.

Preferred candidate profile

• Any Graduate
• 1- 3 years of experience in Order Management
• Shift timing- 9.30PM to 6.30AM.
• Interested candidate share the resume to Ramya HR- 9150816222