Operations Manager

Job Description

Gurgaon, Haryana, India The Operations Manager is a key “enabling” role within Application Demand and Operations which supports all areas of Application Delivery. This role actively manages the day to day operations of application delivery budget management which includes licensing, operational costs, small changes, and resources. What You’ll Be DOING What will your essential responsibilities include? Governance - assuring defined organisational processes are implemented and adhered to. Management of all Application Solutions BAU licensing and operational costs. Establishing and maintaining tighter financial control (including loss avoidance and risk management). Managing organisational structure and data to support resource management (e.g. Planview.) Assisting in shaping the way Application Delivery teams work with suppliers (e.g. Statement of Work structures) partnering with Procurement and the Vendor Management Office. Provision of reliable, timely MI for informed decisions by Global Head of Transversal Application Service, Global Head of Digital Factory, and Global Head of Application Solutions. Standardisation of processes and approach to drive consistent operational efficiency. Supporting Application Delivery and Team Managers to allow them more focus on successful change delivery. Work closely with finance team and PMO to manage project financials, e.g. Strategic financial planning and budgeting of Digital Factory, forecasting and actuals tracking, chargeback, funding requests, etc.) Provide financial reports and analysis to support decision-making related to resource allocation and budget management. Centralized small change budget ownership, planning, and tracking partnering with application delivery teams. Application Delivery Budget Management including tracking purchase orders to budget. You will report to Head of Application Operations. What You Will BRING We’re looking for someone who has these abilities and skills: Required Skills And Abilities Role requires an excellent attention to detail, thorough planning & organisational skills and a good understanding of application development and project management approaches. Meticulous with the capability to monitor purchase orders against the budget in order to forecast budget utilization. Typically has significant business/industry work experience, including experience in influencing senior level management and key stakeholders. Demonstrable ability to solve complex problems/issues Excellent communications and collaboration skills which are adapted to different audiences Adept at vendor management, with a clear understanding of Staff Aug, Managed Services, and Managed Outcome commercial models Ability to articulate problems, create solutions, and present analysis with proper detail and rigor for the target audience. Desired Skills And Abilities Track record for metrics-driven results is a plus Experience in planning and executing complex operational initiatives. Advanced analytical abilities with operational vision. Bachelor’s Degree Preferred. Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability. Show more Show less