OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync.Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.
About The Role
We are hiring a Market Research Analyst to lead product-level research, competitive analysis, and regulatory tracking. The role will support go-to-market planning and strategy by delivering timely, relevant insights on market, competitors, products, features and the state of each product business.The ideal candidate has strong research and writing skills, experience working across teams, and the ability to present findings in a clear, concise format.
Responsibilities
Product and Competitive Research
- Conduct detailed product and feature comparisons across competitors for several product lines.
- Track and summarize competitor capabilities, integrations, pricing, and positioning.
- Maintain internal research summaries to support Product Marketing Managers.
Market Research and Regulation Analysis
- Research relevant state, local, and federal regulations that affect each product line.
- Track changes in the policy landscape and assess potential product or adoption impacts.
- Deliver market context to inform roadmap and campaign planning.
Monthly Performance Updates
- Create monthly summaries of product performance, combining win/loss data, sales feedback, and product usage trends.
- Analyze Gong call transcripts to identify key objections, feature gaps, and messaging breakdowns.
- Identify common themes across wins and losses by product, segment, or competitor.
- Flag product gaps, pricing friction, or workflow issues that repeatedly surface in sales conversations.
- Report on relevant metrics to help Product, Marketing, and Sales teams adjust strategies.
Internal Communication and Enablement
- Create and maintain internal briefs, enablement materials, and reference docs.
- Update internal knowledge bases (e.g., Guru) with competitive intelligence and market context.
- Draft internal summaries, slides, or supporting content for cross-functional updates.
Qualifications
- 2–4 years of experience in product research, market research, or competitive intelligence, ideally in B2B software.
- Ability to analyze both qualitative and quantitative data sources and distill findings into clear takeaways.
- Experience with CRM systems, Gong (or similar call analysis tools), and research platforms.
- Familiarity with state and local government procurement or regulatory environments is a plus.
- Strong writing and organization skills. Able to manage multiple streams of input and synthesize them into actionable insights.
- Experience working with global or distributed teams is preferred.s
Why OpenGov?
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.
A Team of Passionate, Driven People
This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Benefits That Work For You
Enjoy an award-winning workplace with the benefits to match, including:
- Comprehensive healthcare options for individuals and families.
- Flexible vacation policy and paid company holidays
- 401(k) with company match (USA only)
- Paid parental leave, wellness stipends, and HSA contributions
- Professional development and growth opportunities
- A collaborative office environment with weekly catered lunches
