Job
Description
Essential Functions An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation. Manages supply chain processes and ensures merchandise flow through the distribution network and fulfillment centers by directing resolution and responding to escalation of daily issues; analyzing data from multiple stakeholders to streamline and improve network efficiencies; providing data for the supplier compliance process flow; researching and analyzing root cause of daily and escalated exceptions concerning shipping, receiving, inventory, and return related issues; conducting performance reviews of merchandising department, distribution centers, and suppliers; and providing recommendations for corrective action to key stakeholders. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Optimizes supply chain execution by determining and approving an flow path channel from supplier to store to best fit sales, in-stock, and profit metrics; collaboration between stakeholders as it pertains to supply chain management to ensure sales, in-stock, inventory, profitability, and strategy goals are achieved; tracking of the movement and arrival of goods across the supply chain; developing and presenting recommendations to address conflicting goals; identifying order exceptions, disruptions, and supply chain constraints that will impact supply chain execution; and developing and coordinating a resolution. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Influences field-level direction and provides guidance for the execution of operations by acting as a liaison for the field and communicating operational expectations to the suppliers and transporters; addressing performance related issues with stakeholders; addressing flow management questions and concerns; identifying best practices and advising teams on adaptation and implementation of these best practices; collaborating with business partners in order to identify and develop resources to improve efficiencies; and responding to driver inquires. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices. Manages supply chain flow process improvement efforts by contributing to the design, development, and delivery of new ways of working between supply chain stakeholders; presenting new ways of working efforts and continuous improvement recommendations to leadership; prioritizing product flow plan objectives; ensuring flow plans are achievable; championing innovation to simplify current solutions and methodologies; managing the correction of errors processes and feedback loops; identifying areas of opportunity to improve service levels; supporting the use of end-to-end costing methodology and lean concepts; providing cost recommendations to reduce process waste, and provide opportunities for cost reductions and process efficiencies; and reviewing and analyzing the impact and benefits to internal processes. Key Responsibilities Capacity planning: Manage rolling forecast process and capacity exposure mitigation plans Carrier management: Establish and maintain professional relationship with carrier local teams across ISC region and ensure sufficient support in capacity, equipment, escalations, data and issue resolutions. OCM management: Manage daily communication and operations by OCM local teams, lead monthly business reviews, review and improve on operation KPI's, address any service gaps, failures with timely and targeted actions. Contingency management: Ensure immediate reporting and solutioning on any contingencies that have or potentially may impact WM business continuity. Stakeholder management: Maintain effective and timely communication with key stakeholders internally and externally to ensure information transparency and high level of collaboration with cross functional teams. Project management: Lead or support Global Logistics projects as required. Travel Traveling is necessary to perform one or more essential functions of this position. Travels internationally to and from multiple facilities or work-sites requiring extended overnight stays. Travels domestically to and from multiple facilities or work-sites during the workday. Travels domestically to and from multiple facilities or work-sites requiring consecutive overnight stays. Travels domestically to and from multiple facilities or work-sites requiring an overnight stay. Required Qualifications Bachelor’s degree in Logistics, Supply Chain, Business, or related field 5+ years’ experience in logistics, distribution, transportation, or related area Preferred Qualifications Master's degree in Logistics, Supply Chain, Business, or related field. 8+ years’ experience in retail logistics operations. Show more Show less
