Key Account Manager

About SmartQ

SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.

In the last decade, we’ve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.

Since our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.

At the heart of SmartQ is a culture shaped by four core pillars:

Great People | Great Food | Great Experience | Greater Good

These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.

To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn ‘Life’ page. It offers an authentic glimpse into the journey you could be part of: https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/?viewAsMember=true

Are you passionate about operational efficiency and committed to fostering strong, value-driven client relationships, we invite you to explore this opportunity.

As a Key Account Manager at SmartQ, your primary goal will be to ensure client satisfaction, long-term retention, and sustainable growth across food court operations. Fostering, sustainable, and profitable relationships with key clients to maximize business opportunities lies at the heart of this role. In addition, a combination of interpersonal skills, strategic thinking, and a deep understanding of the clients and products will keep you functioning a cut above the rest.

If you are a dynamic, results-oriented manager with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence. Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!

Roles and Responsibility:

• Lead and manage the company’s food court operations, driving food service sales, and ensuring seamless coordination with multiple brand partners.
• Develop and maintain strong relationships with food court partners, tenants, and client stakeholders at all levels.
• Manage an individual expense account in line with approved budget guidelines.
• Maintain ongoing communication with partners and clients, sharing updates on new product launches, menu innovations, and operational enhancements.
• Prepare commercial quotes, proposals, and business plans related to food court operations and partner onboarding.
• Attend client meetings, food committee discussions, and food court–related reviews or events.
• Build and sustain effective, professional relationships with customers, brand partners, vendors, and internal teams.
• Administer food court unit operations in accordance with SmartQ standards, contractual terms, and applicable statutory regulations.
• Oversee overall food court management, ensuring consistent service quality, hygiene standards, and effective partner performance.
• Monitor food quality, service delivery, and compliance with agreed SLAs and specifications across all food court brands.
• Ensure optimal utilization of resources, including manpower, utilities, infrastructure, and technology.
• Support on-site and off-site food court partners with operational guidance, performance analysis, and improvement plans.
• Communicate regularly with clients to provide updates on food court performance, operational activities, and ongoing initiatives.
• Prepare and execute action plans based on client satisfaction surveys, audits, and feedback.
• Ensure accurate pricing across all food court outlets as per client agreements and commercial terms.
• Plan and manage manpower scheduling within budget, adjusting staffing levels based on footfall and sales trends.
• Ensure strict adherence to food safety, hygiene, and workplace safety standards as defined in SLAs and HSEQ norms.

Qualifications:

• Overall 8+ years of experience, with a minimum of 5+ years in food court or multi-outlet food service management.
• Graduate/Diploma in Hotel Management, Hospitality.
• Strong work ethic, integrity, and personal accountability with the ability to work independently.
• Ability to work under pressure and consistently meet deadlines in a fast-paced environment.
• Flexible and proactive, willing to take on diverse responsibilities to support overall food court success.
• Excellent verbal and written communication skills.
• Strong interpersonal and stakeholder management skills.
• Sound knowledge of food operations, technology-enabled food services, and people management.
• Results-driven mindset with the ability to hold self and partners accountable.
• Proven experience managing teams and multiple stakeholders in a similar food service environment.
• Strong financial acumen, including cost control, budgeting, and sales analysis.
• Self-motivated, agile, and adaptable to evolving business and operational requirements.

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.