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Key Account Manager

Key Account Manager

Skit.ai

6 - 8 years

10 - 14 Lacs

mumbai

Posted:8 hours ago| Platform:

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Skills Required

training interpersonal skills client satisfaction product innovation analytical account management customer support customer experience technical support sales account

Work Mode

Work from Office

Job Type

Full Time

Job Description

As an Key Account Manager at Skit.ai, you will play a pivotal role in ensuring the revenue growth and client satisfaction of our existing account. You will be responsible for account farming and revenue growth, building strong relationships with customers, creating pipeline, driving product adoption, and maximizing customer lifetime value.

Key Responsibilities:

Onboarding and Training
: Successfully onboard new customers, ensuring they are equipped to effectively utilize Skit.ais products and services. Provide comprehensive training and support to maximize product adoption.
Account Management
: Manage a portfolio of customers, building strong relationships and acting as a trusted advisor. Proactively identify opportunities and creating pipeline to expand customer accounts through upsells and cross-sells.
Customer Support
: Provide timely and effective technical support to customers, resolving issues and ensuring their satisfaction.
Customer Success Metrics
: Track and analyze key customer success metrics to identify areas for improvement and optimize customer experience.
Product Feedback
: Gather and provide valuable feedback from customers to the product and development teams, helping to drive product innovation and alignment with customer needs.
Customer Advocacy
: Serve as a customer advocate within the organization, ensuring that customer needs and feedback are prioritized.

Qualifications

Bachelors degree or equivalent experience.
6-8 years of experience in Sales, account management, or a related field.
Experience in handling banking clients (Must)
Proven track record of building and maintaining strong customer relationships.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Experience working with CPaaS, Voice Bot products or AI/ML technologies is a plus.
Fluency in Hindi (in addition to English) is preferred.

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Skit.ai

Artificial Intelligence, Voice Technology

Milpitas

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Key Account Manager