Key Account Manager

· Develop and maintain strong relationships with key clients, understanding their business needs.

· Identify opportunities to upsell and expand services within existing accounts.

· Act as the link of communication between key customers and internal teams.

· Resolve clients’ complaints in an effective way.

· Achieve and exceed sales targets by driving revenue from key accounts.

· Negotiate contracts, pricing and service agreements in alignment with company policies.

· Provide exceptional client service, ensuring a high level of satisfaction and retention.

· Conduct regular business reviews and maintain an open feedback loop with clients.

· Address and resolve client concerns effectively to maintain strong relationships.

· Stay updated on industry trends, competitors and market changes.

· Analyze client data to anticipate their evolving needs and recommend tailored solutions.

· Work closely with internal teams to enhance client experiences.

· Maintain accurate records of account activities, sales progress and forecasts using CRM tools.

· Provide regular reports and insights to senior management on key account performance.

· Monitor key account performance and prepare reports for management.

· Provide data-driven insights and recommendations for account growth.

· Ensure compliance with company policies and industry regulations.

· Conduct regular meetings to understand client needs and ensure satisfaction.

Job Type: Full-time

Pay: ₹50,000.00 - ₹75,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person