Skit.ai

Job Title : Data Annotator / Voice AI Operations Associate Location : Bangalore Job Type : Full-time Experience Required : Minimum 1 year in Data Tagging and Data Generation About Us We are a cutting-edge AI voice bot company committed to transforming customer engagement through conversational AI. Our solutions are deployed across banking, insurance, fintech, and other sectors, enabling scalable, intelligent customer interactions. As we grow, we are looking to onboard passionate operational professionals to help fine-tune, test, and optimise our Voice AI solutions. Job Summary We are seeking an Operations Executive with at least 1 year of experience in data tagging and data generation. The ideal candidate will be responsible for call analysis, data tagging, voice bot testing, and synthetic data generation to enhance bot performance and reliability. Key Responsibilities: Call Analysis : Review bot-customer interactions to identify gaps, errors, and improvement areas. Data Tagging & Annotation : Tag audio/text data for machine learning and natural language processing (NLP) training purposes. Data Generation : Create realistic conversational datasets to support bot training and performance tuning. Voice Bot Testing: Perform rigorous testing of bot behaviour across various workflows and use cases. Collaborate closely with the product, engineering, and analytics teams to ensure consistent bot performance. Document test cases, issues found, and suggestions for improvement. Support live project audits and deployment QA checks. Must-Have Qualifications: Minimum 1 year of hands-on experience in data tagging and data generation. Strong analytical and problem-solving skills. Experience in tagging/annotating data or working with training datasets. Familiarity with voice bot testing workflows or UAT (User Acceptance Testing) procedures. Good verbal and written communication skills. Preferred Qualifications: Exposure to AI/NLP tools or platforms. Understanding of banking domain workflows, especially call centre or tele-customer service processes. Experience using tools like Excel, Google Sheets, Jira, or test case management platforms. What We Offer: Opportunity to work on cutting-edge AI products Collaborative and fast-paced work culture Career growth and skill-building in conversational AI Health benefits

Design and develop highly available, reliable, secure and fault-tolerant systems. Able to take responsibility for multiple services maintained by the team. Own and improve product reliability by collaborating with Tech stakeholders. Contribute to engineering efforts from planning to execution and delivery to solve complex engineering problems. Manage individual priorities, deadlines, and deliverables. Provide Level 2 technical support to address incidents escalations. Requirements: Proven ability to design, develop and manage microservices at scale. Proven ability to handle incidents escalations of complex technical issues. Willingness to cross-team/role boundaries and work with other teams/other roles. Willingness to learn and experiment with new languages and technologies. Experience: 1+ year of overall work experience. Previous experience working in Enterprise SaaS is a plus. Qualifications Minimum qualification: Bachelor s degree in Engineering. Technical Understanding of Computer Science fundamentals, using them to effectively design and develop microservices at scale. Hands-on experience developing microservices in Python / Golang is preferrable. Hands-on experience working with RDBMS like PostgreSQL. Experience working with gRPC is a plus. Experience working with container platforms like Docker, Kubernetes is a plus

About us Job Title : Junior Product Designer Location : Bangalore Shift hours : 12:00 pm to 9:00 pm IST Responsibilities: Take part in product and design ideation, planning and prioritization of our diverse range of products and features Drive user research to establish benchmarks and obtain data on industry, technology and interaction design trends Create intuitive and beautiful interfaces that account for different users, various abilities and multiple circumstances Contribute, manage and use the components of the design system Handover the UI to engineering team with self explanatory specifications and guides Requirements : Passionately curious about new developments in the field art and design Evolve and adapt in a fast-paced environment, work gracefully under pressure with a strong focus on details Ability to grasp the essence of complex design problems and translate them to beautiful yet practical design solutions Have a strong point of view to defend your ideas and communicate your thoughts through storytelling Ability to accept and design against feedback from colleagues in a rapid iterative design process Instill a sense of empathy for the users Experience : 1-2 years of industry experience in product design with a design portfolio that showcases some of the works you are really proud of Strong communication and presentation skills Proficient in fundamental visual & interaction design principles Expert in Figma Excellent interpersonal skills with the ability to clearly articulate a problem space. Qualifications: Bachelors degree or relevant experience B.Des/M.Des degree in HCI or design related field is a plus

About Us Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai’s Collection Orchestration Platform, the world’s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai’s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title : Junior Product Designer Location : Bangalore Shift hours : 12:00 pm to 9:00 pm IST Responsibilities Take part in product and design ideation, planning and prioritization of our diverse range of products and features Drive user research to establish benchmarks and obtain data on industry, technology and interaction design trends Create intuitive and beautiful interfaces that account for different users, various abilities and multiple circumstances Contribute, manage and use the components of the design system Handover the UI to engineering team with self explanatory specifications and guides Requirements Passionately curious about new developments in the field art and design Evolve and adapt in a fast-paced environment, work gracefully under pressure with a strong focus on details Ability to grasp the essence of complex design problems and translate them to beautiful yet practical design solutions Have a strong point of view to defend your ideas and communicate your thoughts through storytelling Ability to accept and design against feedback from colleagues in a rapid iterative design process Instill a sense of empathy for the users Experience 1-2 years of industry experience in product design with a design portfolio that showcases some of the works you are really proud of Strong communication and presentation skills Proficient in fundamental visual & interaction design principles Expert in Figma Excellent interpersonal skills with the ability to clearly articulate a problem space. Qualifications Bachelor's degree or relevant experience B.Des/M.Des degree in HCI or design related field is a plus Show more Show less

We seek a highly motivated Sales Development Representative (SDR) with one to two years of experience in SaaS sales to join our team based in India. This position will focus on selling our offerings to USA accounts, contributing to our sales growth and market expansion. As an SDR, you will play a crucial role in identifying and qualifying potential leads, nurturing relationships, and setting up successful sales opportunities for our account executives. You will work closely with the sales and marketing teams to drive revenue growth and contribute to the overall success of the organization. Experience: Conduct targeted outbound prospecting efforts to identify and qualify leads through various channels, including cold calling, email campaigns, social media, and potentially industry events. Research and identify key decision-makers within financial institutions, understanding their pain points and business objectives related to customer engagement, automation, and digital transformation. Engage prospects in meaningful conversations to uncover their specific challenges, educate them on the benefits of Conversational Voice AI, and position our SaaS solution as a valuable asset. Collaborate with account executives to seamlessly transition qualified leads into the sales pipeline. Use CRM tools like Salesforce and HubSpot to track leads, log interactions, and keep customer data up to date. Leverage ZoomInfo and Salesforce features to identify and qualify prospects for targeted outreach. Conduct thorough follow-ups with leads, schedule appointments, and schedule meetings between prospects and account executives. Participate in sales meetings, contribute to sales strategies, and provide feedback from prospects to improve product offerings and marketing initiatives. Qualifications: 3+ years of experience in SaaS sales or a similar role, preferably in debt collection, banking, and financial services. Proven track record of achieving or exceeding sales targets and generating qualified leads, preferably selling to the US Enterprise market. Strong communication and interpersonal skills, with the ability to build rapport and establish lasting relationships with prospects. Excellent phone etiquette and active listening skills to understand customer needs and tailor messaging accordingly. Self-motivated and driven to succeed, with a competitive mindset and the ability to thrive in a fast-paced sales environment. Familiarity with CRM software and sales tools (e.g., Salesforce, Outplay) is a plus. Solid organizational and time management skills to prioritize tasks and manage multiple leads effectively. Bachelors degree in Business, Marketing, or a related field is preferred.

About us Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title : Customer Success Manager Work Location : Bangalore Shift : US Shift (6:30 pm - 3:30 am IST) Job Role: Own onboarding, nurturing, retention, up-selling and ongoing success for all customers Work closely with customers to ensure that they fully utilize the product capabilities to ensure fast time to value and continued value generation Address customer issues on priority to ensure high CSAT Highlight any issues/concerns which might be impacting CSAT/Value/retention internally to product / sales / Finance / management and ensure follow-up for intime redressal Maintain discipline around too/metrics update to ensure end to end customer health tracking Work closely with marketing team to create referral opportunities/ advocates within the customer portfolio Ensure portfolio retention and expansion targets are met Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap Experience: 3 to 6 years of customer facing experience in customer success, consulting or professional services for a SAAS/ AI firm. Prior experience with early/mid stage B2B start-ups will be preferable. Deep customer handling experience. Incredible precision, attention to detail, and organization skills. Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly. Strong end to end ownership of metrics and numbers. Experience working with cross-functional teams and projects especially sales, product and engineering. Qualifications: B.Tech/BE/MBA preferred; prior experience or strong aptitude for technical domain. Currently CSM/Professional services manager at a reputed SAAS/AI firm. Consultant at a reputed consulting firm with experience handling customer relationships directly.

Responsibilities: Collaborating with Delivery, Infra and Product teams Create solutions for problems that cant be solved using current product offerings Interacting with Client Tech/Business teams. Understanding client workflows and replicating the same using Skits existing products where possible. Researching, diagnosing, troubleshooting and identifying solutions to resolve the client integration issues Taking ownership of API/Telephony integration issues reported and seeing problems through to resolution Understanding Tech issues involved in integration & providing resolution Automating operational tasks being done manually to increase efficiency Requirements Ability to debug systems/calls using Logs/Traces Ability to write code using Python Willingness to collaborate with other teams/other roles. Willingness to learn and experiment with new languages and technologies. Experience Professional experience of 0-2 years. Has experience with integrating or building HTTP APIs Has hands-on experience of working with Python Good communicator Preferred Requirements: Has experience working in any of Django Rest Framework, Redis, Celery Good understanding of various applied ML concepts and problems Has python programming experience on machine learning based projects Technical Understanding of Computer Science fundamentals, using them to effectively design and write code in python. Hands-on experience developing microservices/projects in Python is preferrable. Hands-on experience working with RDBMS like PostgreSQL. Experience working with container platforms like Docker, Kubernetes is a plus. Experience with AWS or any comparable cloud technology is a plus.

About us Skit.ai is a pioneer in Conversational AI, transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title : CUX Prompt Engineer Location : Bangalore (Full-time) Shift Hours : 10:00 AM - 7:00 PM IST Languages : English, Tamil, Telugu, Hindi and other regional languages What will you own Design c onversational workflows and user journeys tailored to diverse client requirements across industries. Craft high-impact prompts that act as both strategic guidelines and intelligent guardrails, steering large language models to deliver accurate, context-aware, and relevant responses. Take end-to-end ownership of your digital assistant s performance from conceptualisation to execution, continuous improvement, and troubleshooting. Who will you work with Collaborate with a multidisciplinary team of product managers, engineers, CUX designers, customer success managers, and delivery specialists. You ll be at the intersection of creativity and technology, working hand-in-hand with passionate professionals to deliver exceptional AI-powered digital assistants. Where does Skit see you in a year Within the First 6 Months: Gain deep product expertise, mastering both the technical capabilities and design nuances of Skit s conversational AI platform. Successfully deliver multiple assistant implementations, learning how to balance business goals with user experience. Immerse yourself in prompt libraries, internal tools, documentation, and best practices to become a trusted go-to person for prompt development. Between 6-12 Months: Develop your personal approach to prompt engineering, shaping and contributing to Skit s evolving standards and methodology. Lead critical initiatives within your team, bringing innovation, structure, and predictability to complex conversation design problems. Contribute to internal tools, knowledge bases, and onboarding kits, directly shaping the future of prompt and conversational AI development at Skit. Who are you A creative technologist with a designer s mindset Strong grasp of how LLMs work and how to guide their behavior through prompt engineering Blend of analytical thinking, empathy, and language intuition Thrive in fast-paced environments and take ownership from start to finish Passionate about user-centric design and creating meaningful conversational experiences Equally focused on understanding users and the AI behind the scenes Your Background Likely Includes: A Bachelor s degree in Computer Science, Cognitive Science, Linguistics, UX Design, Psychology, or a related discipline. A Master s degree is a plus. 1-3 years of experience in conversation design, prompt engineering, UX writing, or a similar domain. Practical experience working with LLMs and NLP technologies, with an appreciation for their capabilities and constraints. A history of designing effective prompts and conversational flows that balance business objectives and user needs. A track record of thriving in collaborative, cross-functional settings involving product, design, and engineering teams.

About us Job Title : Prompt Engineer Location : Bangalore (Fulltime) Shift Hours : 1:00 - 10:00 PM IST What will you own? You will design conversational workflows tailored to client requirements. You will craft prompts that serve as both guidelines and guardrails for large language models, ensuring they generate relevant responses. You will take complete ownership of your digital assistants performance managing everything from conceptualization to execution, delivery, and troubleshooting. Who will you work with? You will closely collaborate with exceptional individuals to deliver outstanding digital assistants. On a typical day, you ll interact with product, customer success, engineering, delivery, and support teams to deliver phenomenal results. Where does Skit see you in a year? Within the first 6 months: You will become an expert in the product, gaining an in-depth understanding of its capabilities. You will have delivered multiple projects by this time, with your enthusiasm growing every day. You ll immerse yourself in Skits ecosystem, asking questions, engaging deeply, and learning everything about the product and its processes. Between 6-12 months: You ll develop your own approach to prompt engineering, driving high-impact initiatives. You ll lead and own key initiatives within your team, ensuring the delivery of high-quality, benchmark products. You ll play a significant role in developing internal tools and contribute to shaping Skit s future. Who are you? You are someone: With a strong theoretical understanding of how large language models work. With the magical ability to "bend" large language models to your requirements through expert prompt engineering. With a proven track record of thriving in fast-paced environments and driving innovation. With at least a year of experience in delivering projects or designing conversations. With exceptional attention to detail and collaborative attitude. With a hunger to learn and thrive with new technologies.

About us: Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title : Project Manager (AI voice bots) Location : Bangalore (Onsite) Work Type : Full-time Job Summary: Owner of end-to-end lifecycle of development and delivery of voice bots for Indian clients. Your role will include liaising with clients to understand the product requirements and managing internal stakeholders while developing and ensuring timebound project delivery. Responsibilities: Project Planning and Management Develop detailed project plans Coordinate internal resources and third parties/vendors Ensure projects are delivered on time, within scope, and budget Stakeholder Communication Manage the relationship with the client and all internal stakeholders - Engineering team, designers and analytics team. Provide regular updates to clients and internal management Risk Management Identify potential blockers in execution proactively and take measures to mitigate it or communicate to seek help Quality Assurance Device robust processes for quality monitoring for all deliverables Ensure high-quality standards are met for all project deliverables Documentation and Reporting Maintain comprehensive project documentation Prepare and deliver project reports Experience: 5+ years experience as a project manager in the technology sector. Experience in AI or related fields is a must have. Skills: Strong understanding of project management methodologies (e.g., Agile, Scrum). Excellent client-facing and internal communication skills. Solid organizational skills including attention to detail and multitasking abilities. Familiarity with project management tools/software (e.g., Jira, Zoho). Education: Bachelors degree in Engineering, Business, or Masters in Business administration Preferred Qualifications: Certifications Project Management Professional (PMP) or similar certification. Technical Skills Knowledge of AI technologies and frameworks. Experience with analytics tools like Excel, Metabase, Google Analytics and basic understanding of SQL

About us: Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title : Quality Analyst Voice, Chat & Email (International Collections Process) Location : Bangalore (100% WFO) Shift Hours : 6:30 pm - 3:30 am IST About the Role: Are you detail-obsessed, passionate about consumer conversations, and experienced in quality assurance across voice and digital channelsJoin our fast-paced, AI-powered collections team where every interaction matters. We re looking for a Quality Analyst who can help us maintain the highest standards across voice, chat, and email interactions in a performance-driven environment. What Youll Do Monitor and evaluate consumer interactions across voice, chat, and email to ensure adherence to scripts, compliance standards, and communication quality. Conduct audits and identify improvement areas in agent performance, tone, empathy, process adherence, and resolution accuracy. Collaborate with training and operations teams to provide feedback and support performance improvement. Document quality scores, trends, and red flags, ensuring accurate and actionable reporting. Participate in calibration sessions and contribute to QA guideline refinement. Flag and escalate high-risk or non-compliant conversations per regulatory and internal guidelines. What We re Looking For 2+ years of experience in a Quality Analyst role for international BPO or collections operations, with exposure to voice and digital channels. Strong analytical and listening skills, with a sharp eye for detail and pattern recognition. Excellent verbal and written communication in English. Experience working with QA scorecards, feedback systems, and CRM/dialer tools. Comfortable with US time zones (night shifts) and a fast-changing environment.

As a Junior Product Designer at Skit.ai, you will play a vital role in the product and design ideation, planning, and prioritization of a diverse range of products and features. Your responsibilities will include driving user research to establish benchmarks, creating intuitive and beautiful interfaces that cater to different users, contributing to and managing the design system components, and handing over the UI to the engineering team with clear specifications and guides. To succeed in this role, you should be passionately curious about new developments in the field of art and design, able to evolve and adapt in a fast-paced environment while maintaining a strong focus on details, and possess the ability to understand complex design problems and translate them into practical solutions. You should also have a strong point of view to defend your ideas, communicate effectively through storytelling, and be open to feedback from colleagues in an iterative design process. Empathy for the end-users is a key trait that you should instill in your work. Ideally, you should have 1-2 years of industry experience in product design and a design portfolio that showcases your proudest works. Proficiency in fundamental visual and interaction design principles, along with expertise in Figma, will be essential for this role. Strong communication and presentation skills, as well as interpersonal skills to articulate problem spaces clearly, are also crucial. A Bachelor's degree or relevant experience is required, and a B.Des/M.Des degree in HCI or a design-related field would be a plus. If you are looking to be part of a dynamic team that values innovation, creativity, and user-centric design, consider joining Skit.ai as a Junior Product Designer in Bangalore. Your contributions will help shape the future of Conversational AI and collections through intuitive and impactful design solutions.,

About Us Skit.ai is pioneering the new frontier of customer engagement. As a leading Conversational AI company, we are fundamentally transforming the collections industry with our suite of Generative AI-powered voice and message assistants. Our flagship Collection Orchestration Platformthe first of its kindharmonizes communications across all channels, while our proprietary Large Collection Model (LCM) serves as the strategic brain, optimizing every interaction for unparalleled efficiency and customer experience. Our trophy shelf, which includes the BIG AI Excellence Award 2024 and a Stevie Gold Winner for Most Innovative Company, reflects our commitment to innovation. But our true north is the tangible impact we deliver. We are a global team of pioneers headquartered in New York City, and we are looking for a visionary product leader to take ownership of our core intelligence engine from our Bangalore innovation hub. Job Title : Product Manager, Agentic AI Location : Bangalore, India (100% WFO) Shift Hours: 12:00 pm - 9:00 pm IST Your Responsibilities Platform Vision & Strategy: Define and evangelize the product vision for the Agentic AI Platform. Develop a bold, quarterly roadmap that advances our core AI capabilities, focusing on agent autonomy, reasoning, and omni-channel orchestration. Core Intelligence Engine: Own the product lifecycle for the AI models and systems that constitute our platform&aposs "brain." This includes intent detection, dialogue management, strategic decisioning, and our proprietary Large Collection Model. Scalable AI Services: Define requirements for platform services and APIs that enable internal teams to build, deploy, and iterate on new conversational applications with speed and consistency. Technical Depth & Execution: Collaborate deeply with our world-class AI research, data science, and engineering teams. Translate complex business needs into detailed technical requirements, user stories, and acceptance criteria for the platform. State-of-the-Art Integration: Act as the vanguard for new technology. Continuously research and assess the latest advancements in LLMs, reinforcement learning, and agentic AI frameworks, driving the integration of SOTA technology into the platform. Data-Driven Decisioning: Define the key performance indicators (KPIs) for our AI platform&aposs effectivenessmeasuring everything from model accuracy and inference speed to strategic outcomes. Use this data to drive the platform&aposs evolution. The Ideal Candidate Have 5+ years of product management experience, with a proven track record of shipping complex, technical, or platform-level products. Hold a bachelor&aposs degree from a Tier 1 institution in a quantitative or technical field, such as Computer Science, Engineering, Information Systems, or Mathematics. Thrive on the 0-to-1-to-10 journey; you have a passion for building innovative products from scratch and the strategic grit to scale them into robust, market-defining platforms. Naturally think about both the user-facing experience (UX) and the underlying model quality in an integrated fashion, understanding that one cannot be great without the other. Showcase exceptional leadership and a bias for action, with a history of aligning cross-functional teams around a product vision and driving execution on complex roadmaps. Why Skit.ai Work on the core AI platform that powers our entire product suite, making a foundational impact on the business. Join a rapidly scaling company on a trajectory to define an entire industry, offering unparalleled opportunities for career acceleration. Collaborate with some of the brightest minds in AI and product development in a dynamic, high-performance culture. Solve complex, fascinating problems at the cutting edge of artificial intelligence and distributed systems. Show more Show less

About Us Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ais Collection Orchestration Platform, the worlds first solution, streamlines collection conversations by syncing channels and accounts. Skit.ais Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title : Customer Success Manager Location : Mumbai Work Type : Full-time Role Summary As a Customer Success Manager at Skit.ai, you will play a pivotal role in ensuring the success and satisfaction of our clients in the Indian market. You will be responsible for building strong relationships with customers, driving product adoption, and maximizing customer lifetime value. Key Responsibilities Onboarding and Training: Successfully onboard new customers, ensuring they are equipped to effectively utilize Skit.ai&aposs products and services. Provide comprehensive training and support to maximize product adoption. Account Management: Manage a portfolio of customers, building strong relationships and acting as a trusted advisor. Proactively identify opportunities to expand customer accounts through upsells and cross-sells. Customer Support: Provide timely and effective technical support to customers, resolving issues and ensuring their satisfaction. Customer Success Metrics: Track and analyze key customer success metrics to identify areas for improvement and optimize customer experience. Product Feedback: Gather and provide valuable feedback from customers to the product and development teams, helping to drive product innovation and alignment with customer needs. Customer Advocacy: Serve as a customer advocate within the organization, ensuring that customer needs and feedback are prioritized. Qualifications Bachelor&aposs degree or equivalent experience. 6-8 years of experience in customer success, account management, or a related field. Proven track record of building and maintaining strong customer relationships. Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities. Experience working with SaaS products or AI/ML technologies is a plus. Fluency in Hindi (in addition to English) is preferred. Show more Show less

About Us Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai’s Collection Orchestration Platform, the world’s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai’s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Location : Bangalore (India) Role: Full-time (100% WFO) Function: Marketing Job We seek a highly motivated graphic designer with 4+ years of experience in SaaS to join our team based in India. We are looking for a Graphic Designer with a good B2B portfolio that demonstrates mastery in all aspects of visual communication, digital, and graphic design. You will collaborate with our marketing team on all of our internal and customer-facing marketing materials. As a critical part of our marketing team, you will help us establish the style and tone of all our communications. This position will focus on catering to US business, contributing to our brand presence, and creating visually appealing designs. Experience A brilliant creative thinker, conceptualization of ideas, visualization of outcomes and translating them into creative output. In developing creative elements for our regular marketing email campaigns, social media banners, event collaterals, blogs, case studies, eBooks, white papers, ad banners, GIFs, presentations and internal comms are required. Proficient in using various design software and tools to create visually appealing graphics, illustrations, icons, animations and layouts. Solve complex visual challenges, such as creating a cohesive brand identity or designing user-friendly interfaces. Define and maintain the visual and brand identity across various platforms and mediums. Stay on top of all trends, competitive work, and maintain best practices Demonstrate exceptional project management skills, especially when handling multiple jobs. Having a good knowledge of design principles such as typography, color theory, composition, and layout, which they apply to their work in adherence to brand guidelines. Frequently collaborate with team members to understand their needs, provide design solutions, and incorporate feedback into their work. Plan and manage design projects from concept to completion, ensuring they are on-time. Manage multiple projects simultaneously, prioritize tasks, and meet deadlines while maintaining the quality of their work. Qualifications Minimum 4 years of experience in SaaS/Startup sales or a similar role, preferably in marketing. Proficiency in graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, and InDesign) (motion designing and video editing experience would be an added advantage) and other relevant tools is crucial. Knowledge of typography, color theory, layout, and composition principles is also important. Experience in graphic design, branding, illustrations etc. for IT, B2B SaaS or creative agencies etc. Strong understanding of branding principles, design, copywriting etc A strong portfolio showcasing a variety of design projects and demonstrating proficiency in design software and tools is essential. Strong communication and interpersonal skills, with the ability to build rapport and establish lasting relationships with prospects. Should possess a creative flair and the ability to generate innovative ideas while meeting requirements. Strong design skills, including the ability to create visually appealing graphics are essential. Self-motivated and driven to succeed, with a competitive mindset and the ability to thrive in a fast-paced sales environment. Solid organizational and time management skills are needed to prioritize tasks and manage multiple leads effectively. A bachelor's degree in graphic design,visual communication/design/animation/ fine arts, or a related field is preferred.

Support agent onboarding and queue assignment during Implementation and Activation. Maintain updated operational playbooks, SOPs, and escalation logs. Coordinate with Data Analysts to monitor campaign performance and apply fixes. Handle daily client requests, ensuring rapid turnaround. Monitor QA reviews and trigger corrective actions across teams. Ensure compliance adherence in operational workflows. What We re Looking For: 2-3 years of operations/customer success support experience in fintech, SaaS, or BPO. Strong Excel and CRM/campaign scheduling tool knowledge. Excellent organization, time management, and multi-tasking skills. Familiarity with debt collection workflows and compliance requirements. Ability to work independently in fast-paced, US-shift operations.

Build daily dashboards for voice, SMS, and email performance funnels. Develop account-specific benchmarks for onboarding, activation, and expansion stages. Identify gaps and trends using historical data analysis. Run predictive models for rollbacks, cure rates, and recovery likelihood. Prepare QA sampling and reporting for agent call reviews. Partner with PMs and Portfolio Managers on A/B test results and campaign pivots. What We re Looking For: 2-3 years of analytics experience in fintech, collections, or SaaS. Strong technical skills: Advanced SQL, Excel (macros, pivot tables), BI tools (Power BI, Tableau). Familiarity with AI/ML-based predictive analytics a plus. Knowledge of data privacy and secure handling protocols. Problem-solving mindset with strong communication and storytelling skills. Ability to work in US business hours.

Lead high-touch, complex client engagements, ensuring all accounts transition smoothly from onboarding to full-scale activation while meeting performance targets. This is a highly visible role driving delivery excellence for US clients in collections and financial services. What You ll Do: Run customized demos, solutioning questionnaires, and document client constraints during the Solutioning stage. Drive kickoff calls, confirm objectives, and finalize rollout plans during Onboarding. Conduct daily/weekly client reviews, track SLAs, and identify performance gaps during Activation. Lead quarterly business reviews, create growth roadmaps, and spot upsell opportunities during Expansion. Collaborate cross-functionally with data, ops, and client teams to ensure seamless execution. What We re Looking For: 4-6 years of SaaS/CPaaS project management experience in collections or financial services. Familiarity with collections tech stack, CRM systems, and campaign tools. Strong stakeholder management, escalation handling, and negotiation skills. PMP, Agile, or equivalent certification preferred. Solid understanding of FDCPA, CFPB, and US data privacy regulations. Comfortable working in US business hours.

Responsibilities: Act as a client-facing technical lead, collaborating with Delivery, Infrastructure, and Product teams. Design and implement solutions for problems that cannot be addressed with existing product features. Engage with client technical and business teams to understand workflows and replicate them using Skit s products where possible. Research, diagnose, troubleshoot, and resolve client integration issues. Take ownership of API and telephony integration challenges and drive them to resolution. Identify technical integration issues and provide effective solutions. Automate manual operational tasks to improve efficiency. Requirements: Minimum 5 years of professional experience in a service-based company. Strong client-facing and project-unblocking skills. Ability to debug systems/calls using logs and traces. Proficiency in Python programming. Experience integrating or building HTTP APIs. Willingness to collaborate across teams and experiment with new technologies. Strong communication skills. Preferred Requirements: Experience with Django Rest Framework, Redis, or Celery. Understanding of applied ML concepts and challenges. Hands-on Python programming experience in machine learning projects. Technical Skills: Solid understanding of computer science fundamentals and ability to apply them in Python development. Experience developing microservices or projects in Python. Hands-on experience with RDBMS (e.g., PostgreSQL). Familiarity with container platforms like Docker and Kubernetes. Exposure to AWS or similar cloud platforms

Job Title : Director of Engineering Location : Bangalore (100% WFO) Employment Type : Full-Time About the Role: We are seeking an experienced and driven Director of Engineering to lead our growing engineering function. In this role, you ll work closely with Product and ML teams to ensure the timely and high-quality delivery of critical projects. You will be responsible for building and scaling engineering processes, driving technical excellence, and growing a world-class engineering team. If you thrive in fast-paced startup environments and enjoy scaling systems and teams from the ground up, we d love to speak with you. Key Responsibilities: Lead and manage the engineering team, ensuring smooth execution across multiple projects and functions. Collaborate with Product and Machine Learning teams to define, plan, and deliver high-impact solutions on time. Establish and enforce strong software development lifecycle (SDLC) practices, including: Requirement documentation Technical specifications Coding standards and implementation practices Code reviews, testing, and quality assurance Deployment, post-launch monitoring, and observability Security, compliance, and operational best practices Stay current with evolving trends in AI/ML development and integrate best practices into engineering workflows. Own and manage engineering hiring, team planning, and budget allocation. Build a high-performance engineering culture rooted in ownership, quality, and continuous learning. Qualifications & Experience: Proven track record of hiring, managing, and mentoring high-performing engineering teams. Experience leading teams through different stages of growth (10 50+ engineers). Early-stage startup experience is mandatory. Currently serving as an Engineering Manager, Senior EM, Director, or higher at a reputed technology company. Familiarity or experience with AI/ML technologies is a strong advantage. What You Bring: Strong technical foundation and deep understanding of software engineering principles. Excellent leadership, communication, and organizational skills. A builder s mindset with an eye for scalable, sustainable processes. A passion for driving innovation and technical excellence in AI-driven product development.