Project Manager US Business

Skit.ai

4 - 6 years

10 - 14 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

delivery excellence pmp project management saas agile data privacy stakeholder management slas financial services crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead high-touch, complex client engagements, ensuring all accounts transition smoothly from onboarding to full-scale activation while meeting performance targets. This is a highly visible role driving delivery excellence for US clients in collections and financial services.

What You ll Do:

Run customized demos, solutioning questionnaires, and document client constraints during the Solutioning stage.
Drive kickoff calls, confirm objectives, and finalize rollout plans during Onboarding.
Conduct daily/weekly client reviews, track SLAs, and identify performance gaps during Activation.
Lead quarterly business reviews, create growth roadmaps, and spot upsell opportunities during Expansion.
Collaborate cross-functionally with data, ops, and client teams to ensure seamless execution.

What We re Looking For:

4-6 years of SaaS/CPaaS project management experience in collections or financial services.
Familiarity with collections tech stack, CRM systems, and campaign tools.
Strong stakeholder management, escalation handling, and negotiation skills.
PMP, Agile, or equivalent certification preferred.
Solid understanding of FDCPA, CFPB, and US data privacy regulations.
Comfortable working in US business hours.

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