Skit.ai logo

Operations Associate

2 - 3 years

4 - 8 Lacs

bengaluru

Posted:2 months ago| Platform: Naukri logo

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Skills Required

bpo associate operations debt collection compliance time management issue resolution scheduling operations monitoring crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Support agent onboarding and queue assignment during Implementation and Activation.
  • Maintain updated operational playbooks, SOPs, and escalation logs.
  • Coordinate with Data Analysts to monitor campaign performance and apply fixes.
  • Handle daily client requests, ensuring rapid turnaround.
  • Monitor QA reviews and trigger corrective actions across teams.
  • Ensure compliance adherence in operational workflows.

What We re Looking For:

  • 2-3 years of operations/customer success support experience in fintech, SaaS, or BPO.
  • Strong Excel and CRM/campaign scheduling tool knowledge.
  • Excellent organization, time management, and multi-tasking skills.
  • Familiarity with debt collection workflows and compliance requirements.
  • Ability to work independently in fast-paced, US-shift operations.

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Skit.ai logo
Skit.ai

Artificial Intelligence, Voice Technology

Milpitas

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