176 Associate Operations Jobs

At Datadog, Office Operations run the day-to-day operations for Datadog and help to keep our employees safe, happy and productive, which means every day is different. Office Operations work closely with leadership and employees to ensure that Datadog keeps scaling smoothly and remains a great place to work. Datadog is looking for an Office Operations Associate to join our Operations team in Bangalore to help us with a range of responsibilities to support our rapidly-growing office. You ll help keep our employees safe, happy and productive, which could mean ensuring we re not running out of espresso beans and pretzels, planning an event for 80 people, or hosting a 50 guest meetup into our Bangalore office - every day will be different. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. This position requires being in-office 5 days a week. What You ll Do Act as the face of Datadog by welcoming visitors and supporting employees in the office. Act as the primary point of contact for all in-office needs, creating a friendly, helpful, and professional environment Own and lead daily floor walkthroughs, identifying and resolving operational issues proactively to maintain a high standard of cleanliness, safety, and functionality Cultivate and maintain positive working relationships with coworking vendors/building management & vendor partners Partner with the Security team to ensure the implementation of all safety protocols Serve as a main point of contact for incoming service tickets, ensuring timely updates, proper prioritization, and follow-through Work with vendor partners to keep the office stocked with food, snacks, and pantry supplies, ensuring everything meets our Datadog standard for quality and consistency Maintain inventory of office supplies and ensure timely restocking to support daily operations Arrange fun and engaging events for employees - both on a monthly cadence and an ad hoc basis Work closely with regional teammates to maintain smooth office operations and ensure consistency across all workplace processes Where required, work alongside various Operations teams to assist with office moves, build-outs and openings Who You Are A true people person, with an empathetic and friendly demeanour Fast learner who enjoys solving problems and improving processes Possess excellent time management and multitasking skills Takes initiative on all projects Be even-tempered and able to remain calm under pressure Have unending patience and thrive on getting things done Be organized, have an acute attention to detail, and take pride in the appearance of the office Able to bring structure to chaos Be organized and have an acute attention to detail Able to communicate clearly and concisely, both verbally and in writing Possess good spreadsheet skills Bring creativity and fresh ideas that help contribute to the culture at Datadog Minimum of 2-3 years relevant experience in a rapidly growing, fast paced company Fluent in Kannada and English (Hindi and Telugu a plus) Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If you re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. RECRUITER TAG GOES HERE About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog s Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

Develop a foundational understanding of our products, services, and features to assist customers effectively Respond promptly and professionally to customer inquiries via emails, providing accurate information and resources Diagnose and troubleshoot customer issues under the guidance of senior team members, escalating complex issues to appropriate departments Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided Maintain accurate and detailed records of customer interactions, issues, and resolutions using internal tools Participate in team meetings, training sessions, and continuous learning initiatives to enhance skills and knowledge Engage in comprehensive training programs, seeking feedback and actively working on improving performance and developing professional skills

Location: Bangalore | 5 days work from office | Full-time As a Content Operations Associate, you will play a pivotal role in managing content operations, from ideation to execution. You will work closely with creators, develop content ideas, manage communication, and oversee the production process to ensure timely delivery of high-quality videos. You will also be responsible for content moderation, ensuring that all content aligns with our guidelines and standards. Key Responsibilities: Creator Management: Build and maintain strong relationships with content creators. Onboard new creators, guide them through the content creation process, and ensure timely delivery of videos. Act as the primary point of contact for creators, handling queries, feedback, and providing creative support. Content ideation and quality control : Collaborate with creators to brainstorm and develop content ideas for shows and episodes. Review and moderate all content to ensure compliance with company guidelines and community standards. Provide constructive feedback to creators to improve content quality and align with brand voice. Flag and resolve any content issues or discrepancies promptly. Creator Relationship & Retention: Build strong relationships with content creators, educators, and influencers. Develop creator engagement and retention strategies to keep top talent motivated. Collaborate with creators to align content with audience needs and platform goals. Performance tracking and Reporting : Track content performance metrics and analyze data to provide insights on improving future content. Compile feedback and performance reports to share with creators for continuous improvement. 1-2 years of experience in content operations, creator management, or content strategy (preferably in edtech, media, or digital learning platforms). Experience in managing creator communities and improving creator retention. Creativ

We re hiring a People & Operations Associate to ensure our Bangalore office runs smoothly and provides a great workplace experience for our growing team. This is a full-time, on-site role where you ll take ownership of office operations, vendor management, onboarding/off-boarding logistics, and cultural initiatives that make the office an engaging, productive space. This role is primarily focused on office management and workplace experience, with a secondary focus on HR operations and employee engagement. You ll be the go -to person for our Bangalore office, helping to create a consistent, welcoming, and compliant workplace. You ll report to the People Operations Manager (based in New York) and serve as the on-the-ground point of contact for the Bangalore team, with opportunities to collaborate on global People initiatives as needed. Responsibilities Workplace Operations: Oversee day-to-day office management, including lunch delivery, snacks, supplies, and vendor relationships, ensuring the office is organized and functional. Onboarding & Offboarding: Support the employee lifecycle by preparing documentation, coordinating laptop and asset distribution, and ensuring smooth Day 1 and exit processes. Compliance & Training: Coordinate mandatory trainings (such as POSH) and maintain accurate employee records to meet legal and compliance requirements. Employee Experience & Culture: Plan and host local team events and activities that foster connection, encourage in-office presence, and strengthen company culture. Candidate & Visitor Experience: Welcome and host onsite candidates and visitors, creating a professional and positive first impression. Ad Hoc Projects: Partner with the People Operations Manager on special projects and initiatives related to engagement, learning, and workplace improvements. Requirements 2+ years of experience in office management, HR operations, administration, or a similar role. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Tech-savvy and detail-oriented, with working knowledge of tools like Google Workspace, Slack, and HR systems (or quick to learn). Reliable and proactive takes initiative, asks thoughtful questions, and follows through without reminders. Approachable and people-focused, with excellent interpersonal skills. Flexible and on-site based in Bangalore with regular office presence (at least 2 days/week, with potential for more as the office grows). Benefits Competitive salary + equity package Comprehensive health, dental, and vision insurance for you and all your dependents. Retirement benefits: US: 401(k) plan with 4% matching India: Provident Fund with 12% matching 4 months of paid parental leave Unlimited PTO policy (with minimum 5 days PTO / quarter!)

Candidate must be well versed with accounting concept / GL Reconciliation with detailed insight on inter-company invoicing. Should have knowledge of SAP Ensure all the inter-company invoicing is done within the timeline. Support AP, AR and GST team for completing the end-to-end cycle for intercompany invoicing Analyse and research reporting issues to improve accounting operations procedures Reconcile intercompany account balances and proactively resolve intercompany imbalances Posting and reconciling Intercompany journal entries on both sides for cross-company enabled locations

FERM T is the AI native commerce platform that optimizes shopping experiences, leading to best-in-class shopper engagement and conversion. We help brands transform clicks into conversions with dynamic, personalized shopping experiences built and optimized in minutes. Backed by VMG, Bain Capital Ventures, Greylock, QED, and named The Information s #1 commerce startup, we re a 70+ person team based in SF, Austin, NYC, and Bangalore. As a fast-growing Series B company, we re building the infrastructure for the future of online retail and we re just getting started. We re hiring a People & Operations Associate to ensure our Bangalore office runs smoothly and provides a great workplace experience for our growing team. This is a full-time, on-site role where you ll take ownership of office operations, vendor management, onboarding/off-boarding logistics, and cultural initiatives that make the office an engaging, productive space. This role is primarily focused on office management and workplace experience, with a secondary focus on HR operations and employee engagement. You ll be the go -to person for our Bangalore office, helping to create a consistent, welcoming, and compliant workplace. You ll report to the People Operations Manager (based in New York) and serve as the on-the-ground point of contact for the Bangalore team, with opportunities to collaborate on global People initiatives as needed. Responsibilities Workplace Operations: Oversee day-to-day office management, including lunch delivery, snacks, supplies, and vendor relationships, ensuring the office is organized and functional. Onboarding & Offboarding: Support the employee lifecycle by preparing documentation, coordinating laptop and asset distribution, and ensuring smooth Day 1 and exit processes. Compliance & Training: Coordinate mandatory trainings (such as POSH) and maintain accurate employee records to meet legal and compliance requirements. Employee Experience & Culture: Plan and host local team events and activities that foster connection, encourage in-office presence, and strengthen company culture. Candidate & Visitor Experience: Welcome and host onsite candidates and visitors, creating a professional and positive first impression. Ad Hoc Projects: Partner with the People Operations Manager on special projects and initiatives related to engagement, learning, and workplace improvements. Requirements 2+ years of experience in office management, HR operations, administration, or a similar role. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Tech-savvy and detail-oriented, with working knowledge of tools like Google Workspace, Slack, and HR systems (or quick to learn). Reliable and proactive takes initiative, asks thoughtful questions, and follows through without reminders. Approachable and people-focused, with excellent interpersonal skills. Flexible and on-site based in Bangalore with regular office presence (at least 2 days/week, with potential for more as the office grows). Benefits Competitive salary + equity package Comprehensive health, dental, and vision insurance for you and all your dependents. Retirement benefits: US: 401(k) plan with 4% matching India: Provident Fund with 12% matching 4 months of paid parental leave Unlimited PTO policy (with minimum 5 days PTO / quarter!)

Internal Firm Services Industry/Sector Management Level Associate & Summary At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. In recruitment and talent acquisition at PwC, you will focus on attracting and selecting top talent to join the organisation. You will play a crucial role in identifying and hiring individuals who align with PwCs values and contribute to its success. Why PWC & Summary Campus recruiter will be responsible for managing end to end campus hiring processes. This role involves collaborating with hiring managers, academic institutions to ensure as seamless recruitment process. Hands on experience with campus hiring and operations in handling end to end recruitment Connect with top notch institutes like IITs, NITs and IIMs are preferred Post offer connect & engagement with the candidates & institutes Diversity hiring and engagements is preferred Working with leaders for critical referral internship cases Mandatory skill sets Experience in Campus Recruitment Good communication and presentation skills with a passion for building interpersonal relations and stakeholder management is preferred Preferred skill sets Familiarity with employer branding and recruitment strategies Exposure to hiring tools and platforms for data / reporting Hands on experience and expertise in campus engagement and employer branding is a must for this profileS Years of experience required 2+ years Education qualification Bachelors / Master s degree in Human Resources, Business Administration or related field Education Degrees/Field of Study required Bachelor Degree, Master Degree Degrees/Field of Study preferred Required Skills Recruitment Lifecycle, Talent Development Accepting Feedback, Accepting Feedback, Active Listening, Applicant Tracking System, Behavioral Interviewing, Campus Placement, Candidate Management, Candidate Selection, Candidate Sourcing, Communication, Contract Negotiation, Direct Recruiting, Emotional Regulation, Empathy, Employee Referral Programs, EndtoEnd Recruitment, Escalation Management, Faculty Relations, Hiring Management, Hiring Manager Liaison, Inclusion, Intake Interviews, Intellectual Curiosity, Internet Recruiting, Interview Scheduling {+ 25 more} Travel Requirements Available for Work Visa Sponsorship

Own teacher exit operations by swiftly arranging replacements to ensure uninterrupted learning. Gather and act on parent feedback after teacher transitions to ensure student satisfaction and retention. Handle student onboarding with timely communication and strict adherence to SLA timelines. Collaborate with teachers, academic teams, and support teams to resolve issues promptly. Oversee class schedules, batch creation, rescheduling, and student batch transitions. Qualifications: 1. A degree in Computer Science (Optional) 2. Excellent communication and interpersonal skills, Excellent skills in MS Office, documentation 3. Customer Satisfaction Focus: Ability to listen and active problem-solving skills, Project management: Remarkable detail orientation for making accurate trackers 4. Database management: Quick query response and resolution, Ability to analyze large amounts of data Perks: First-hand experience in scaling an international education business. Mentorship from senior leadership at Codingal. A chance to convert into a full-time role based on performance. Free Lunch + Dinner

TattvaFoundation is looking for Software Developer to join our dynamic team and embark on a rewarding career journey Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces Directing system testing and validation procedures Directing software programming and documentation development Consulting with departments or customers on project status and proposals Working with customers or departments on technical issues including software system design and maintenance Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Consulting with engineering staff to evaluate software hardware interfaces and develop specifications and performance requirements Designing and developing software systems using scientific analysis and mathematical models to predict and measure outcomes and design consequences Preparing reports on programming project specifications, activities, or status Conferring with project managers to obtain information on limitations or capabilities

R1 RCM India is proud to be recognized amongst Indias Top 50 Best Companies to Work For 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30, 000 employees globally, we are about 14, 000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Role Objective:Follow up is the most essential part in the RCM cycle. It is usually the last step in the cycle after cash posting. After Denial management (AR Follow up), again the cycle starts till the payment is made by the insurance company. Essential Duties and Responsibilities:Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures. Manages people and drives retention. Analysis data to identify process gaps, prepare reports. Performance managementFirst level of escalationWork in all shifts on a rotational basisNeed to be cost efficient with regards to processes, resource utilization and overall constant cost managementMust operate utilizing aggressive operating metrics. Qualifications:Graduate in any discipline from a recognized educational institute (Except B. Pharma, M. Pharma, Regular MBA, MCA B. Tech Freshers)Good analytical skills and proficiency with MS Word, Excel and PowerPoint (Typing speed of 30 WPM)Good communication Skills (both written verbal)Skill Set:Candidate should be good in Denial ManagementCandidate should have knowledge of Medicare, Medicaid ICD CPT codes used on Denials. Ability to interact positively with team members, peer group and seniors. Subject matter expert in AR follow upDemonstrated ability to exceed performance targets. Ability to effectively prioritize individual and team responsibilities. Communicates well in front of groups, both large and small.

Bengaluru, KA, IN / Bengaluru, Karnataka, IN 18K - 20K INR / monthly Operations Associate Intern at Codingal | Y Combinator Leading online after-school for kids & teens to learn AI & coding 18K - 20K INR / monthly Bengaluru, KA, IN / Bengaluru, Karnataka, IN Role Operations US citizen/visa only Apply to Codingal and hundreds of other fast-growing YC startups with a single profile. About the role As AI reshapes the world, Codingal integrates real-world AI tools like ChatGPT, machine learning, and data science into the learning journey, helping kids not just use AI - but build with it. Trusted by over 500,000 students worldwide and backed by Y Combinator, Rebright Partners, and top angels, Codingal is rated 4.9/5 by students and has an NPS of 86, making it the most loved platform for coding and AI education. About the Role We are looking for detail-oriented and proactive interns to join our Operations team. The primary responsibility of this role is to track daily course classes, ensure students join on time, and promptly report any operational issues such as teacher no-shows. This role is crucial in ensuring the smooth execution of classes and providing an excellent learning experience for our students. Key Responsibilities Monitor daily scheduled classes and ensure smooth operations. Track student attendance and follow up on cases of delay or absenteeism. Coordinate with students and teachers to ensure timely participation in classes. Report and escalate issues such as teacher no-shows, late arrivals, or student absenteeism. Maintain accurate records of class status, attendance, and issues reported. Share daily and weekly reports for review and improvements. Requirements Current graduate student or recent graduate (Computer Science or technical background preferred). Strong attention to detail and ability to multitask effectively. Good communication skills (written and verbal). Comfortable with using digital tools (Google Sheets, Zoom/Meet, learning platforms, etc.). A proactive and problem-solving mindset with the ability to escalate issues quickly. Willingness to work flexible hours depending on class schedules. Free Lunch & Dinner. Exposure to a fast-paced Ed-Tech startup. Pre-placement offer, which converts to full-time employment upon satisfactory performance, with benefits including PF, health insurance, and gratuity *18,000 20,000 / month depending on candidature.** Location HSR Layout, Bangalore, India. Please note that this is an in-person role , with no remote option available. In many countries, top technical universities exist, but there s a significant gap in K-12 programming education. Parents want their kids to start learning programming early, and that s why they choose Codingal. We offer live, interactive classes with expert instructors from Computer Science backgrounds. All our instructors are rigorously vetted and trained to ensure a high-quality learning experience. Every student receives a personalized learning path tailored to their age and skill level. Our curriculum is STEM.org-accredited, aligned with the K 12 Computer Science Framework, and delivered in 1:1 and small-group formats, ensuring individual attention and engagement. Students learn by building real-world projects using popular tools and technologies like Scratch, Python, Roblox, Minecraft, MIT App Inventor, Thunkable, Pygame, HTML/CSS, JavaScript, website development, Java, Data Science, AP Computer Science content, and AI tools like ChatGPT and Machine Learning frameworks. Through this hands-on approach, students create apps, games, animations, and websites in a fun, engaging way that fosters problem-solving and creative skills. Beyond classes, students participate in global coding competitions, hackathons like HPE CodeWars, and online coding camps, further nurturing their creativity, confidence, and innovative spirit. With a 4.9/5 student rating and NPS of 86, Codingal is trusted by over 1 million registered students in 70+ countries. Codingal combines the best of human instruction and AI-driven learning to inspire the next generation of tech leaders. We are poised to lead the next generation of coding education and make a significant impact in this rapidly growing market.

Were looking for an organised and tech-savvy Product Operations Associate to join our tech team. This role is perfect for someone who thrives on keeping things running smoothly while building toward a career in product management. Youll be the operational backbone that ensures our product infrastructure, vendor relationships, and day-to-day processes run seamlessly, while gaining valuable experience in product strategy and roadmap Responsibilities: Youll coordinate with hardware and cloud vendors to ensure seamless servicing and support for our product infrastructure Youll track and update product tickets, maintaining clear visibility on project status Youll contribute to product roadmap updates and tactical product management Youll ensure alignment between internal teams and external vendors on project Youll document product requirements and processes to maintain organizational Youll evolve into taking on light product ownership responsibilities as you grow in the role Bachelors degree in IT, Computer Science, Management, or related fields 1-3 years of experience in vendor coordination, tech operations, or PMO-type work Demonstrated experience with follow-up and project tracking Comfort with basic tech tools, APIs, cloud platforms, and technical terminology Strong organisational skills with exceptional attention to detail Skills / What we re looking for Detail-oriented and organised You keep track of multiple tasks and dont let things fall through the cracks. Good with follow-ups Youre comfortable following up with vendors, updating stakeholders, and keeping projects Youre not intimidated by technical terms and can communicate effectively with tech teams Eager to learn about product You want to grow beyond just coordination and are interested in understanding how products are built and managed. You work well with others and know when to ask for help. Location: Mumbai This is a full-time onsite role based in our head office in Mumbai.

Performing callback for Cheques, DD, PO, inward, outward payments and EDD process Ensuring accurate callback is performed per SLA, Prioritization of transactions based on priority slab, amount, and currency.Contribute to make changes in SOP, identify and report deviations to ensure wastage is eliminated. Contribute to process improvements and support implementing improvements in the workflow of the process Graduate with minimum 4 years of diversified experience in banking operations covering a wide range of banking products and services. Good working knowledge of banking processes and systems. Strong analytical and communication skills. Telephone Etiquette and presence of mind Awareness of Compliance/AML/Regulatory Requirements. Good computer skills and process understanding Effective decision making & conflict handling. Adequate process knowledge of all underlying products, for which the call back is performed. Ensure that Banks Compliance and Regulatory procedures are followed for all functions and ensure call back is performed with zero errors and within expected TATs Ensure that different functions are performed in accordance with Banks Systems and Procedures Understanding & highlighting the risks in the process, and work on process improvements Ensure that units standard operating procedures are reviewed and kept up-to-date

Primary Details Time Type: Full time Worker Type: Employee Responsible for customer service and resolving customer enquiries to ensure that client satisfaction is achieved, to follow the Company s policies and procedures and protocol. Primary Responsibilities Strategy and Planning Nil Policy, Process and Procedures Maintain product, system and process knowledge Ensure compliance with all relevant internal instructions and external regulatory requirement Attend relevant product and skill courses and passing on relevant points to other staff Environmental Awareness/Customer Focus Assist customers with initial usage of products and ongoing problem resolution Focus on delivering excellent customer service and provide an enjoyable customer experience Investigate, resolve or escalate all client complaints in a timely fashion Technical Performance Utilize product knowledge to resolve customer enquires Demonstrate the necessary technique and skills to perform the job Produce quality of work People Management Nil Preferred Competencies/Skills Customer service skills Presentation and communication skills Problem solving and negotiation skills Basic computer and typing skills Preferred Experience Minimum 2+ years call center experience in service industry, preferably with insurance, financial or retail industry Preferred Knowledge Product knowledge of general insurance industry QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters, its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: We are customer-focused We are technical experts We are inclusive We are fast-paced We are courageous We are accountable We are a team All employees are expected to adhere to QBE s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Responsible for customer service and resolving customer enquiries to ensure that client satisfaction is achieved, to follow the Company s policies and procedures and protocol. Primary Responsibilities Strategy and Planning Nil Policy, Process and Procedures Maintain product, system and process knowledge Ensure compliance with all relevant internal instructions and external regulatory requirement Attend relevant product and skill courses and passing on relevant points to other staff Environmental Awareness/Customer Focus Assist customers with initial usage of products and ongoing problem resolution Focus on delivering excellent customer service and provide an enjoyable customer experience Investigate, resolve or escalate all client complaints in a timely fashion Technical Performance Utilize product knowledge to resolve customer enquires Demonstrate the necessary technique and skills to perform the job Produce quality of work People Management Nil Preferred Competencies/Skills Customer service skills Presentation and communication skills Problem solving and negotiation skills Basic computer and typing skills Preferred Experience Minimum 2+ years call center experience in service industry, preferably with insurance, financial or retail industry Preferred Knowledge Product knowledge of general insurance industry QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters, its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: We are customer-focused We are technical experts We are inclusive We are fast-paced We are courageous We are accountable We are a team All employees are expected to adhere to QBE s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Job Description: Participate in client calls and understand the quality requirements both from process perspective and for targets Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager Identify errors with high Inspection efficiency Provide face to face feedback and also send emails with the type of errors etc. on daily basis as per protocol Ensure correction of the error by the respective Operations associate Coach employees to minimize errors and improve performance Provide inputs to the training team on common mistakes made to enhance training curriculum Test files/batches for new clients/processes to be processed as part of familiarization Generation of QA reports on a daily basis Attainment of Internal & External SLA as per Process Defined. Meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate and any other appropriate metrics Record identified errors. This is an organizational record & can be used by the organization as it deems fit Job Specification: Must be a graduate (Bachelors or Masters) Minimum of 6 Years of Professional and Relevant Experience in US healthcare (RCM) in any of the following service lines: Coding (IPDRG) AR Billing Must have experience in Client and Stakeholder Management, Team Management. Good understanding of quality matrices Should have good understanding of quality tools

Build your career as you dive into the depths of data and find new ways to unlock pathways to transformative solutions. Be part of an innovative team to sculpt dashboards that inform strategic priorities. As a Data Operations Associate in the Data Analytics Team, you conduct intermediate analysis to uncover patterns leading to new questions and solutions through data collection, integrity, utilization, requirements, and analysis. You apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope. You use your elevated technical skills to support the design and development of metrics reporting and dashboards to enable Operations Management to execute their strategic objectives and ensure conformance with all controls, policies, and procedures. Job responsibilities Supports and contributes to the delivery and collection of information, insights, and solutions that inform business strategies and decisions Evaluates information and processes for analysis and reporting purposes Validates hypotheses, mitigates risks, and optimizes solutions Supports the development of predictive models and data insights Leverages prepared datasets to build graphical visualizations and programs decision-support dashboards inside of business intelligence tools using intelligent automation to help with operational efficiency, risk mitigation, and process optimization where strategic solutions are not feasible Gathers and supports collaboration on functional requirements from stakeholders and translates them into technical and data requirements Required qualifications, capabilities, and skills 3+ years of experience delivering data-driven problem solving or equivalent experience Proven ability to gather and analyze complex data and to support the development of accurate conclusions Experience building graphical visualizations and programming of dashboards using business intelligence tools Experience using at least one data technology tool and understanding relational database systems Intermediate Microsoft Office suite experience Preferred qualifications, capabilities, and skills Bachelor s degree

Understands and contributes positively to meeting client SLA s, PG s. Maintain internal & client defined quality scores. Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards. Ensuring proper documentation and follow-ups and follow SOP s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision. Helps in identifying issues, process delays, and quality problems and recommends solutions and executes. Work with leads to ensure delivery in accordance with standard operating procedures Take complete ownership of self-learning & development Ability to work in a fast-paced environment with short deadlines. Able to practice logical reasoning and critical thinking. Eligibility to Apply Bachelor s degree in B.Com, B.A, BBA (No Full time MBA/MCA/B Tech/BE/B Ed) 2-4 years of work experience. Excellent verbal and written communication skills. Can work evening/night shifts as per business requirement Basic computer knowledge (MS-Office, Excel) Good analytical skills & attention to detail.

Understands and contributes positively to meeting client SLA s, PG s. Maintain internal & client defined quality scores. Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards. Ensuring proper documentation and follow-ups and follow SOP s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision. Helps in identifying issues, process delays, and quality problems and recommends solutions and executes. Work with leads to ensure delivery in accordance with standard operating procedures Take complete ownership of self-learning & development Ability to work in a fast-paced environment with short deadlines. Able to practice logical reasoning and critical thinking. Eligibility to Apply Bachelor s degree in B.Com, B.A, BBA (No Full time MBA/MCA/B Tech/BE/B Ed) 2-4 years of work experience. Excellent verbal and written communication skills. Can work evening/night shifts as per business requirement Basic computer knowledge (MS-Office, Excel) Good analytical skills & attention to detail.

1. 0-1 years of relevant experience in managing an operations team. 2. Proven ability in driving tightly controlled operational metrics 3. Strong process orientation & business acumen 4. You should have good people management, team building and program management skills. 5. Strongly inclined to do high-quality and impactful work in a dynamic and unstructured environment. 6. Higher than normal sense of ownership with a clear bias for action. 7. Relevant educational qualification. 8. Must have impeccable verbal and written communication skills (Both English and Hindi). "

As a Collateral Operations Associate, you ll be taking responsibility for all operational aspects of client static data management, margin call issuance and portfolio reconciliation, alongside the query management for these processes. With high levels of attention to detail, you ll ensure the accuracy and completeness of the trade information that s needed to perform these functions. And you ll be maintaining internal stakeholder management, reporting and monitoring, with operational compliance to market regulations. Day-to-day, you ll be: Making sure that all daily processes are complete on time and that reconciliation is performed and delivered Maintaining a thorough review of daily tasks, and resolving all daily exceptions and discrepancies by working collaboratively with front office and internal teams Making sure that all enquiries and requests are responded in a timely and accurate manner Identifying and escalating risks and control gaps, and making sure that all relevant policies and regulations are adhered

Some careers open more doors than others. If you re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. This job profile provides a broad overview of the Job Operations Associate and is not intended to exhaustively describe the job. Job Profile Operations Associate jobs provide support to multiple team and operations which provides services to internal customers. This category does not have external customer facing or revenue generating responsibilities and serves internal stakeholders. The remit area may be an entire country, entire region or an entire Global Business. The key tasks for this category may include some or all of the following: Assisting in the management of a service operations team or unit for a geographical area in the operation, delivery and execution of internal business services, technological services and transformation resources Assisting in internal business operations are executed in accordance with prevailing rules, blueprint and design principles Assisting in the management of developmental activity for team members and manage their work schedules to ensure optimum coverage for stakeholders Supporting colleagues to ensure a cost efficient service delivery proposition for the remit area, whilst maintaining Service Level Agreements Assisting to achieve continuous improvements in efficiency of service provision and cost effectiveness of operations Requirements Minimum Graduation or as required for the role, whichever is higher Useful Link Link to Careers Site: Click HERE You ll achieve more at HSBC.

What do we do: ShopDeck helps e-commerce merchants set up and manage their D2C storefront profitably . Proposition for merchants: D2C selling made as easy as selling on e-com marketplaces. Why build this 1. India s D2C wave has been limited to venture-funded D2C brands today. 2. The art of selling on your own website is not democratised. There are ~500k-1M sellers who can sell D2C but can at best sell on marketplaces 3. Philosophically - we feel brand owners should spend most of their time on the product and not on channel optimization 4. Shopify / Status-quo software solve for work-flow management of storefront but don t do enough on helping merchants sell well! Our proposition : We have a software + services proposition for the merchant with the goal of optimising for the merchants profitability.Our product is an all-in-one software stack that gives merchants everything they need to sell D2C, i.e. Storefront, Shipping, Marketing integrations, Communication. Our services layer works on top of this software stack to achieve profitability for merchants. Here, we combine 4-key roles in classic e-commerce setup, all relevant for any D2C brand as well: 1. Marketing manager ( top of the funnel ) 2. Category manager ( products/merchandising ) 3. Product manager ( website/app metrics ) 4. Ops manager ( shipping metrics ) Our services layer measures metrics across all these buckets to optimise and take appropriate actions for merchant s profitability.Over time, the goal is to productize our services layer - which we believe will move the baseline of what merchants expect from a storefront software. Team and scale: We re at ~$5.5M ARR and had hit profitability earlier in the year. We ve recently raised series-B from led by Bessemer Venture Partners (who had famously led Series A for Shopify in 2010) with participation from Elevation Capital, General Catalyst (fka Venture Highway) and Chiratae Ventures. Role Overview: We are seeking a Marketing Operations Associate to support our KAE/GL/GC/GMs/Clients in managing Meta ads operations. This role involves handling the technical setup of ad assets, resolving platform-related issues, and ensuring smooth execution of campaigns on Meta. It is ideal for someone detail-oriented, process-driven, and eager to build expertise in digital ad operations. Key Responsibilities: Ad Asset Creation & Setup : Create and manage Meta assets such as Ad Accounts, Business Manager, Pages, Pixels, and Catalogs. Technical Support : Troubleshoot and resolve technical issues related to Meta Ads (account restrictions, pixel errors, catalog sync issues, etc.) for KAE/GL/GC/GMs/Clients. Campaign Support : Assist in ensuring campaigns are set up correctly by providing the required assets and configurations. Access & Permissions Management : Ensure proper role assignment and access controls for clients, consultants, and team members on Meta Business Manager. Monitoring & Reporting : Maintain trackers and logs for asset requests, issue resolutions, and turnaround times (TAT). Process Adherence & Improvement : Follow defined SOPs, highlight recurring issues, and suggest improvements to enhance efficiency. Cross-Team Coordination : Work closely with KAE/GL/GC/GMs/Clients to ensure smooth campaign execution without delays. What We re Looking For 1 2 years of experience in digital marketing operations, ad support, or campaign execution . Familiarity with Meta Business Manager and ad-related assets (Pixel, Catalog, Ad Account setup). Strong problem-solving skills with attention to detail. Comfort with Excel/Google Sheets for reporting and tracking. Ability to work in a fast-paced environment with ownership and accountability. Why Join Us Hands-on exposure to the Meta Ads ecosystem from Day 1. Opportunity to work closely with KAE/GL/GC/GMs/Clients and learn the end-to-end ad operations process. Collaborative and fast-growing team with real responsibility and impact. Access to cutting-edge marketing tools and platforms to enhance your skillset. Opportunity to develop expertise in ad account management, pixels, catalogs, and business manager setups. Exposure to data-driven decision making and campaign optimization techniques. Mentorship and learning from experienced team members and leaders. Opportunity to grow into senior roles in Marketing Operations or Digital Marketing Strategy. Be part of a startup-like, ownership-driven culture where your contributions are recognized. Chance to work with multiple clients across industries, expanding your marketing knowledge and problem-solving skills.

The Operations Associate will be responsible for ensuring the smooth and efficient operation of our learning platform. This role involves providing tech support, managing study materials, administering daily tasks, maintaining operation schedules, and supporting various departments. The ideal candidate will be detail oriented, organized, and capable of multitasking in a fast-paced environment. Key Responsibilities: LMS Setup and Management: Set up and maintain the LMS in classrooms. Troubleshoot and resolve technical issues related to the LMS. Provide technical support to students and faculty. Study Materials Management: Develop, organize, and distribute study materials to students. Ensure that study materials are up to date and accessible. Daily Task Administration: Administer and monitor daily operational tasks. Maintain a schedule of operations to ensure all tasks are completed on time. Departmental Cooperation: Collaborate with different departments and assist them in their day-to-day system setup and usage. Assist new students and faculty members with the system and ensure an effective onboarding process. Policy and Standards Enforcement: Support other departments in enforcing company policies and standards. Ensure compliance with organizational procedures and guidelines. Meetings and Coordination: Meet with management to discuss and determine organizational requirements. Coordinate with various departments to implement new processes and improvements. Qualifications: Proven experience in an operations role, preferably in an educational or tech environment. Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficiency in using LMS and other educational technologies. Ability to troubleshoot and resolve technical issues. Detail oriented and capable of working independently.

Support end-to-end execution of internal and client-facing processes. Track project progress and coordinate across teams (advisory, product, marketing) to keep things moving. Manage dashboards, reports, and client tracking systems. Identify bottlenecks and improve existing workflows. Own recurring tasks and ensure they re completed accurately and on time. Provide operational support to advisors and clients. Jump in wherever needed from client ops to project coordination.