Operations Associate

Roma , sister company of Zamp , is a financial technology company focused on making digital assets a regular part of the global financial system. We help businesses move, store, and spend money faster, more securely, and at a lower cost using stablecoins and other digital assets.

Founded in 2022 by Amit Jain an IIT Delhi and Stanford graduate with over 20 years of industry leadership, including roles as Managing Director at Sequoia Capital and Head of Asia Pacific at Uber Zamp is backed by a stellar $22M seed round. Our investors include Sequoia Capital, Dara Khosrowshahi (CEO, Uber), Tony Xu (CEO, DoorDash), and other global visionaries.

What We Do:

Roma provides businesses with simple, safe, and fast ways to handle digital payments and manage their money. We offer a range of services, including stablecoin payments, currency conversion, and real-time treasury management, to help businesses manage their global financial needs.

Our Core Services:

1. Stablecoin Payments

2. Baas Offering:

3. Treasury Management:

4. Cross-Border Payments:

5. On/ Off ramp:

We work with top companies like Binance, DoorDash, and Noon, as well as major financial institutions like JPMorgan. Roma is leading the way in digital asset technology, helping businesses make the transition to more efficient financial systems.

We are seeking a detail-oriented and execution-focused Operations Associate to serve as the operational backbone of Romas day-to-day workflows. This is a hands-on role where youll be directly in the trenches managing customer support, monitoring transactions, and ensuring seamless operational execution across our crypto on-ramp and off-ramp solutions. Youll be solving real customer problems, coordinating with banking partners, troubleshooting transaction flows, and being the central point of contact for all operational and customer-related activities. If youre looking to build deep operational expertise at the intersection of traditional finance and digital assets working with fiat-to-crypto infrastructure, stablecoins, and cross-border payments this is your opportunity. As we scale, theres a clear path to expand your scope into client success management, data operations, bulk communication workflows, and eventually owning end-to-end operational processes.

1. Customer Support and Experience:

2. Transaction Monitoring and Operations:

3. Business Client Communication:

4. Cross-Functional Collaboration:

5. Data and Reporting Support:

6. Process Optimization:

• Education: Bachelors degree in Commerce, Business, Engineering, or related field.

• Experience: 1-2 years of hands-on experience in FinTech operations, customer support, or payment operations, preferably in digital payments, or financial services.

• Execution Mindset: Strong bias toward action and getting things done. You thrive in fast-paced environments where priorities shift quickly and execution matters.

• Communication Skills: Excellent written and verbal communication skills with the ability to clearly articulate complex operational issues to both technical and non-technical stakeholders, including customers and partners.

• Technical Proficiency: Proficiency in Excel for data analysis. Basic SQL knowledge is a significant plus for querying transaction databases and extracting operational insights.

• Industry Knowledge: Solid understanding of fintech business models, digital payments, banking operations.

• Operational Qualities: Calm under pressure with exceptional organizational skills and the ability to manage multiple tasks simultaneously without compromising quality.

• Prior experience or strong interest in cryptocurrency operations, stablecoin transactions, or blockchain-based payment systems.

• You understand what it takes to work in a high-growth startup wearing multiple hats, adapting quickly to change, and taking ownership beyond your defined role.

• Natural empathy for customer pain points with a genuine desire to improve user experience and build long-term customer relationships.

• Problem-Solving Ability: Strong analytical mindset with the ability to break down complex operational problems, identify root causes, and implement practical solutions quickly.

At Roma, we promote a culture of open communication, collaboration, and empowerment. We value transparency, meritocracy, and a strong work ethic. Join our early team and help us build something exceptional.

Perks:

• Competitive salaries and stock options with substantial potential upside.

• Collaborate with top talent.

• Diverse and inclusive workspace.

• Comprehensive medical insurance for employees, spouses, and children.

• A culture celebrating every victory.

• Continuous learning and skill development opportunities.

• Enjoy good food, games, and a comfortable office environment.