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Skit.ai
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Operations Associate

Operations Associate

Skit.ai

1 - 3 years

3 - 6 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

outbound debt collection sat issue resolution customer support customer service customer engagement analytics crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Us:

Skit.ai is pioneering the new frontier of customer engagement. As a leading Conversational AI company, we are fundamentally transforming the collections industry with our suite of Generative AI-powered voice and message assistants. Our flagship Collection Orchestration Platform the first of its kind harmonizes communications across all channels, while our proprietary Large Collection Model (LCM) serves as the strategic brain, optimizing every interaction for unparalleled efficiency and customer experience.

Our trophy shelf, which includes the BIG AI Excellence Award 2024 and a Stevie Gold Winner for Most Innovative Company, reflects our commitment to innovation. But our true north is the tangible impact we deliver. We are a global team of pioneers headquartered in New York City, and we are looking for a visionary product leader to take ownership of our core intelligence engine from our Bangalore innovation hub.

Job Title:

Operations Associate

Location:

Onsite / Bengaluru

Shift Timing:

6:00 PM to 3:00 AM IST / 5:00 PM to 2:00 AM IST (US Hours) - (Mon-Sat)

Role Overview:

We are looking for a Operations Executive to support and execute digital outreach campaigns across email, SMS, and WhatsApp channels. The ideal candidate should have prior experience managing outreach tools, handling basic customer queries, and ensuring smooth campaign execution. This is a great opportunity for someone who thrives in fast-paced environments and wants to be part of a high-growth AI tech company.

Key Responsibilities:

Execute and manage daily outbound campaigns via Email, SMS, and WhatsApp
Upload and monitor campaign files and ensure timely delivery across all channels
Track performance metrics (delivery, open, response rates) and report basic analytics
Handle basic customer responses or queries over these platforms
Collaborate with internal ops and tech teams for issue resolution or escalations
Maintain campaign hygiene and support documentation of campaign outcomes

Requirements:

1-2 years of experience in a campaign operations, digital outreach, or customer support role
Hands-on experience running campaigns through tools like Mailchimp, Gupshup, Kaleyra, Twilio, etc., is a plus
Comfortable handling basic customer conversations/responses over email or WhatsApp
Good coordination and communication skills
Willingness to work in US hours (6 PM to 3 AM IST)
Detail-oriented and comfortable with fast-paced work

Preferred (Not Mandatory):

Experience in debt collection, fintech, or customer service workflows
Exposure to CRM tools or outbound dialer platforms

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Skit.ai

Artificial Intelligence, Voice Technology

Milpitas

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Operations Associate