Operations Associate

· Greet customers courteously (Namaskar). · Be polite, gentle, and customer-focused at all times. · Maintain proper grooming and personal hygiene (clean shave or neatly trimmed beard/moustache). · Wear neat, clean, and ironed uniform with tie (where applicable). · Uphold punctuality and discipline. · Be ready to work in any shift and department as per operational needs. · Avoid arguments with customers and maintain calm. · Demonstrate a sense of ownership and profitability. · Ensure no action harms the image of the organization. · Issue tickets accurately after confirming details with customers. · Provide movie details including star cast, director, genre, length, and censor rating. · Inform customers if a show has already started. · Maintain float and ensure safety of cash collections. · Submit collection and ticket roll usage details at end of shift. · Avoid ticketing errors; any shortage in collection to be borne by clerk. · Maintain record of damaged/wasted tickets and report same day. · Ensure compliance with government rules and show timing protocols. · Cancel shows with zero audience after informing Projection Room. · Prohibit backdoor bookings and black marketing. · Uphold decorum and discipline at the counter.