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5.0 - 9.0 years

4 - 9 Lacs

hyderabad, abids, secretariat

Work from Office

Tasks and Responsibilities 100% Attendance Adherence` Should Handel Team of 10 Plus Members Taking calls for collecting EMIs for delinquent customers Ensuring proper dress code and adhere the discipline is maintained Call Quality should be 100% adherence as per calling script Achieve daily resolution rate (DRR) Ensure 100% adherence to be follow and need to speech online payments on on-call on connected calls Call handling to develop first hand sensing of customer pulse and manage if any irate customers Handling escalations calls and providing end to end resolutions Knowledge in Excel aware VLOOKUP, PIVOT TABLES Able to work on Sunday's as per process requirement Education and Experience Gra...

Posted 10 hours ago

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0.0 - 3.0 years

1 - 2 Lacs

gurugram

Work from Office

Responsibilities: * Make outbound calls for loan recoveries * Manage collections process from start to finish * Follow up on overdue payments via phone & email * Handle incoming call * Ability to handle escalation case as well

Posted 11 hours ago

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3.0 - 5.0 years

2 - 3 Lacs

vijayawada

Work from Office

Responsibilities: * Manage debt collection process from start to finish * Oversee loan recoveries through field collections * Ensure timely payments from customers * Collaborate with legal team on disputes resolution

Posted 12 hours ago

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3.0 - 6.0 years

4 - 6 Lacs

hyderabad

Work from Office

Min 3yrs experience in OTC - B2B Collections, knowledge of OTC process US Shifts 5 Days Hybrid/WFO it can be anything. Cabs Flexible shifts n offs Virtual Interviews shweta-9999309521 shwetaa.imagintaors@gmail.com

Posted 13 hours ago

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3.0 - 8.0 years

5 - 6 Lacs

noida, hyderabad

Work from Office

Min 3yrs experience in OTC - B2B Collections, knowledge of OTC process US Shifts 5 Days Hybrid/WFO it can be anything. Cabs Flexible shifts n offs Virtual Interviews Call Garima-8383973628 Garimaimaginators@gmail.com Required Candidate profile Excellent communication. OTC collections experience is mandate Team Leader Profile

Posted 13 hours ago

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0.0 - 5.0 years

3 - 8 Lacs

noida, gurugram

Work from Office

Apply in Biggest Bpo brands of Gurugram and Noida- 3-9LPA plus lucrative incentives CLIENT 1 : UK Travel Captive Unit hiring for Blended Process Process: Travel Voice Customer Service Process - Graduate, Undergraduate freshers or with Bpo or Non Bpo experience can apply - Freshers - 22000, Experienced upto 35200 - 4400 attendance allowance, 200 per day night shift allowance plus performance based incentives upto 9k - 5 days working, Both side AC Cabs, Insurance, Staff Travel, Work Location Gurugram, Noida - Only 1 round selection CLIENT 2 : US Banking - Process: Customer Service Voice Process - Graduates with 1 year experience in international banking voice process can apply - Upto 6.5LPA pl...

Posted 14 hours ago

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1.0 - 6.0 years

2 - 7 Lacs

gurugram

Work from Office

Hiring For Non Voice Fraud And Dispute Process 7 LPA GGN Only Grad/ BE/B.Tech Min.1 Yr. Fraud Dispute/Investigation/Prevention Exp. (Any Domain). 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Posted 14 hours ago

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1.0 - 6.0 years

3 - 6 Lacs

gurugram

Work from Office

Hiring For International Health Care Voice Process - 6.50 LPA - GGN Grad/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service with International BpO Must 24/7 5 Day Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Posted 15 hours ago

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2.0 - 6.0 years

4 - 5 Lacs

gurugram

Work from Office

Hiring For International Banking Email And Chat Process - 5.20 LPA - GGN Grad/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service is Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Posted 15 hours ago

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1.0 - 5.0 years

0 Lacs

haryana

On-site

Role Overview: You have 1+ years of experience in AR Dental / Orthopedic / Physician / Hospital billing and will be working as an AR Specialist based in Gurugram. Your primary responsibility will involve managing accounts receivable tasks which include activities such as working on denials, checking claim status through calls or portals, and debt collection. Key Responsibilities: - Manage accounts receivable tasks related to AR Dental / Orthopedic / Physician / Hospital billing - Work on denials and follow up on claim status through calls or portals - Perform debt collection activities efficiently Qualification Required: - Strong analytical skills and finance knowledge - Effective communicat...

Posted 1 day ago

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2.0 - 3.0 years

3 - 3 Lacs

bengaluru

Work from Office

Needs to Manage inhouse tele calling team (25-30 headcount). Interact with High-Risk customers and get the account resolved Needs to Coordinate with Collection Manager or Bucket Manager Make sure to stick with the process. Required Candidate profile 1 to 2years' work experience in the collection process. Experience in Banking / NBFC / Fintech preferred Excellent communication in English & Hindi.( Regional Language)

Posted 1 day ago

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5.0 - 10.0 years

5 - 10 Lacs

hyderabad, chennai, bengaluru

Work from Office

Should have experience in Collections

Posted 1 day ago

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1.0 - 3.0 years

2 - 5 Lacs

noida

Work from Office

Requirement - US Collection/ US debt Collection Can be Third party / first party/ uk/us collections Min 1Year in US Collection 5 Days working No Cabs Salary -38500k CTC (33700 in hand) +Incentives Location - Noida Share CV 7991129288 Required Candidate profile Excellent communication skills Fluent in English Only experience candidates required from Customer service, sales, Collections. Can be Third party / first party. / uk/us collections

Posted 1 day ago

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2.0 - 7.0 years

3 - 5 Lacs

ahmedabad, jaipur, delhi / ncr

Work from Office

Should have experience in collections

Posted 1 day ago

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3.0 - 7.0 years

4 - 5 Lacs

hyderabad

Work from Office

Hi, We are hiring candidates for US collection process. Minimum 3+ yrs of experience in collection is required. Good communication. US Shift timing 5 days work, 2 days rotational off. Pick up & drop cab will be provided. Immediate joining is required. Pls call Raghu 9176188282 for more info. Thanks, Raghu 9176188282

Posted 1 day ago

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2.0 - 6.0 years

4 - 9 Lacs

siliguri, jamshedpur, coimbatore

Work from Office

Hi all, Hiring for Collection Manager NPA/Pre NPA Interested candidates can apply here or can connect in what's app 94244 81217

Posted 1 day ago

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3.0 - 7.0 years

4 - 6 Lacs

guwahati

Work from Office

Manage the Team. Knowledge about Hard & Soft Bucket. Willing to Travel. Managing reports. Problem Solver. Responsibilities: Team Management: Lead, motivate, and mentor a team of collection agents, providing guidance, coaching, and performance feedback. Bucket Management: Manage hard and soft bucket collections, developing and implementing strategies to maximize recovery rates and minimize losses. Demonstrate a clear understanding of the difference between hard and soft buckets and how to manage each effectively. Target Achievement: Set and monitor team and individual collection targets, ensuring consistent achievement of goals. Reporting: Generate and analyze collection reports, providing in...

Posted 1 day ago

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2.0 - 7.0 years

3 - 6 Lacs

madurai

Work from Office

Allocation of portfolio to vendor basis the past performance trend and FOS availability. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.

Posted 1 day ago

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2.0 - 3.0 years

4 - 5 Lacs

surat, gujarat, india

On-site

We are looking for a responsible Collection Boy to manage timely collection of payments from customers. The ideal candidate will ensure accuracy, maintain proper records, and provide a professional representation of the company. Key Responsibilities Visit customers to collect outstanding payments as per schedule. Maintain accurate records of collections and receipts. Coordinate with the accounts or finance team regarding pending payments. Ensure polite and professional interaction with customers. Report daily collection activities to the supervisor. Assist in resolving basic customer queries related to payments. Follow company policies and maintain integrity during collections. Qualification...

Posted 1 day ago

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1.0 - 5.0 years

1 - 4 Lacs

mumbai, mumbai suburban, mumbai (all areas)

Work from Office

Make Outbound call to customers to revive the Insurance policy by convincing the customer to pay the outstanding premium Should maintain a Professional behavior with the customer throughout the Revival calling process. Good communication skills Should have convincing skills. Give complete and correct information on all the product purchased by the customer if asked by the customer Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Meet targets on Revival business, productivity and Quality. Ensure customer delight” and consistent service experience, including success receipt of customer premium payment Adherence to Information Se...

Posted 1 day ago

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1.0 - 6.0 years

3 - 6 Lacs

gurugram

Work from Office

Hiring For International Health Care Voice Process - 6.50 LPA - GGN Grad/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service with International BpO Must 24/7 5 Day Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Posted 1 day ago

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2.0 - 6.0 years

4 - 5 Lacs

gurugram

Work from Office

Hiring For International Banking Email And Chat Process - 5.20 LPA - GGN Grad/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service is Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Posted 1 day ago

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2.0 - 6.0 years

0 Lacs

agra, uttar pradesh

On-site

Job Description: You will be responsible for debt collection and cash collection, utilizing your strong communication skills. Your proficiency in computer literacy will be essential in this role. Additionally, your knowledge of finance will be crucial for successful performance. You must possess excellent interpersonal and negotiation skills to effectively handle sensitive information with confidentiality. Experience in the textiles or manufacturing industry is a plus. A High School Diploma or equivalent is required, while a Bachelor's degree in Finance, Accounting, or related field is a plus. Company Description: No additional details provided in the job description.,

Posted 1 day ago

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3.0 - 7.0 years

0 Lacs

jaipur, rajasthan

On-site

Role Overview: As the Collections Team Leader based in Jaipur, your main responsibility is to oversee the debt collection process and lead a team of collection agents. You will be instrumental in ensuring the efficient recovery of outstanding debts and enhancing the overall customer experience. Your tasks will involve monitoring collection activities, providing guidance to team members, handling escalated cases, and ensuring compliance with company policies and legal regulations. Collaboration with other departments to streamline processes is also a key aspect of your role. Key Responsibilities: - Oversee the debt collection process and lead a team of collection agents - Monitor collection a...

Posted 1 day ago

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2.0 - 6.0 years

0 Lacs

bihar

On-site

Role Overview: As a member of Fusion Finance Ltd., you will play a vital role in contributing to financial empowerment and progress for underserved clients in rural and semi-urban India. Our organization is dedicated to creating a financially literate and self-reliant ecosystem through inclusive financial services and increased awareness at the grassroots level. By offering tailored solutions such as microfinance loans and MSME business loans, we empower our customers to thrive with dignity and independence. Join us in our mission to drive positive change and create a brighter tomorrow. Key Responsibilities: - Perform debt collection activities to support our clients effectively. - Utilize y...

Posted 2 days ago

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Exploring Debt Collection Jobs in India

Debt collection is a crucial function in the financial industry, helping organizations recover outstanding debts from individuals or businesses. In India, the debt collection job market is robust, with numerous opportunities for skilled professionals. If you are considering a career in debt collection in India, this article will provide you with valuable insights to help you navigate the job market effectively.

Top Hiring Locations in India

  1. Mumbai
  2. Delhi
  3. Bangalore
  4. Chennai
  5. Hyderabad

These cities are known for their thriving financial sectors and offer numerous opportunities for debt collection professionals.

Average Salary Range

The average salary range for debt collection professionals in India varies based on experience and location. Entry-level professionals can expect to earn between INR 2-4 lakhs per annum, while experienced professionals with specialized skills can earn upwards of INR 8-12 lakhs per annum.

Career Path

In the debt collection field, career progression typically involves starting as a Debt Collection Agent, moving on to roles such as Debt Recovery Specialist, Team Lead, and eventually reaching positions like Debt Collection Manager or Head of Collections. Continuous learning and skill development are essential to advance in this career path.

Related Skills

In addition to proficiency in debt collection techniques, professionals in this field are often expected to have strong communication skills, negotiation skills, attention to detail, and a good understanding of relevant laws and regulations.

Interview Questions

  • What motivates you to work in debt collection? (basic)
  • How do you handle difficult conversations with debtors? (medium)
  • Can you explain the legal framework governing debt collection in India? (advanced)
  • How do you prioritize your workload when dealing with multiple accounts? (medium)
  • Have you ever successfully negotiated a settlement with a debtor? (medium)
  • How do you ensure compliance with data protection regulations while collecting debts? (advanced)
  • What strategies do you use to locate debtors who have changed their contact information? (medium)
  • How do you handle situations where a debtor refuses to pay despite multiple attempts? (medium)
  • Can you walk us through your experience with using debt collection software? (basic)
  • How do you stay motivated in a high-pressure debt collection environment? (basic)
  • Describe a time when you had to escalate a debt collection issue to a higher authority. (medium)
  • What is your approach to handling overdue accounts without damaging customer relationships? (medium)
  • How do you ensure accurate documentation of debt collection activities? (basic)
  • What steps do you take to verify the identity of debtors before discussing payment details? (medium)
  • Can you provide an example of a successful debt collection strategy you implemented in your previous role? (medium)
  • How do you handle situations where a debtor claims they do not owe the debt in question? (medium)
  • What role do analytics play in your debt collection process? (medium)
  • How do you adapt your communication style when dealing with debtors from diverse backgrounds? (medium)
  • Describe a challenging debt collection case you managed to resolve satisfactorily. (medium)
  • How do you ensure confidentiality and data security when handling debtor information? (basic)
  • Have you ever dealt with a debtor who was facing financial hardship? How did you approach the situation? (medium)
  • What steps do you take to stay updated on changes in debt collection laws and regulations? (basic)
  • How do you handle situations where a debtor becomes hostile or abusive during communication? (medium)
  • Can you provide an example of a time when you exceeded debt collection targets? (medium)
  • How do you maintain a positive attitude and motivation in a demanding debt collection role? (basic)

Closing Remark

As you explore opportunities in the debt collection job market in India, remember to showcase your skills, expertise, and passion for the field during the application and interview process. By preparing thoroughly and demonstrating your capabilities confidently, you can set yourself apart and secure a rewarding career in debt collection. Good luck!

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