Key Account Manager

Role Description

The Key Account Manager will be responsible for developing and maintaining strong, long-term relationships with key clients while driving revenue growth and ensuring customer satisfaction. This role involves managing strategic accounts, understanding client needs, and delivering tailored solutions that align with business objectives. The ideal candidate will be a relationship-driven professional with strong communication, negotiation, and analytical skills, capable of balancing client management with business development.

Key responsibilities include overseeing the full account management process—from onboarding and contract management to performance review and renewal. The Key Account Manager will act as the main point of contact for key clients, ensuring timely and effective resolution of inquiries, challenges, and opportunities. The role also involves identifying client needs, upselling and cross-selling opportunities, and coordinating with internal teams to ensure high-quality service delivery.

The Key Account Manager will monitor account performance, prepare business reviews, and analyze sales data to identify growth opportunities and market trends. They will collaborate closely with marketing, operations, and product teams to align client strategies with company objectives, ensuring both client retention and business profitability. Strong business acumen and the ability to build trust-based relationships are essential to succeed in this role.

The ideal candidate is proactive, results-oriented, and customer-focused, with a strong ability to anticipate client needs and deliver strategic value. This position provides an opportunity to manage high-impact accounts, influence client relationships at a strategic level, and contribute directly to the company’s growth and success through effective relationship management and commercial leadership.

Qualifications

• Bachelor’s degree or equivalent in business administration, marketing, communications, or a related field.
• Proven understanding of account management, business development, and customer relationship management principles.
• Strong interpersonal and communication skills, with the ability to engage effectively at all levels of client organizations.
• Excellent negotiation, presentation, and problem-solving abilities.
• Analytical mindset with experience in performance tracking, forecasting, and data-driven decision-making.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook) and familiarity with CRM systems (e.g., Salesforce, HubSpot).
• Ability to manage multiple client relationships and prioritize effectively in a fast-paced environment.
• Collaborative approach, working cross-functionally with marketing, operations, and finance teams.
• High level of professionalism, integrity, and commitment to delivering exceptional client service.
• Self-motivated, strategic thinker with a proactive attitude and a focus on achieving measurable business outcomes.