IT Manager

Key Responsibilities

IT Operations & Team Leadership

● Lead and manage the local IT team across helpdesk, infrastructure, and systems functions.

● Ensure 24/7 availability and performance of IT systems, including hardware, software, and networking.

● Act as the final escalation point for technical issues, providing hands-on support where needed.

● Oversee IT onboarding/offboarding and enforce access control policies and role-based permissions.

● Maintain accurate inventory of all IT assets, licenses, and configurations.

System Administration

● Administer and maintain on-premise and cloud-based servers (Windows/Linux).

● Manage Active Directory, Group Policy, DNS, DHCP, and system patching.

● Maintain and support Google Workspace, (Gmail, Drive, etc.) and Microsoft 365.

● Ensure system resilience through backup solutions, regular testing, and capacity planning. Implement and manage device compliance, software deployment, and policy enforcement.

Network & Firewall Management

● Oversee LAN/WAN operations, including switches, routers, firewalls, enterprise Wi-Fi, and VPNs.

● Manage enterprise-grade firewalls (e.g., Fortinet, Palo Alto, Cisco) and ensure secure perimeter configurations.

● Continuously monitor network performance, resolve bottlenecks, and implement redundancy strategies.

● Coordinate upgrades, network segmentation, and secure remote access controls.

Cybersecurity & Compliance

● Enforce corporate cybersecurity policies locally, ensuring secure infrastructure and endpoints.

● Deploy and monitor endpoint protection, MFA, data loss prevention (DLP), and patch management.

● Support internal audits and maintain compliance with frameworks such as ISO 27001.

● Assist in the development and execution of disaster recovery and business continuity plans.

● Log and respond to security events and coordinate with the global Security Operations Center (SOC).

Vendor & Procurement Management

● Maintain relationships with local IT vendors, ISPs, and service providers.

● Oversee IT procurement, license renewals, and hardware/software budgeting.

● Ensure cost-effective operations while maintaining enterprise-grade service reliability.

Cross-Functional Collaboration

● Work closely with global IT, DevOps, and Information Security teams on shared infrastructure and cloud initiatives.

● Provide insights into technology improvements from a local operational perspective.

● Regularly report on IT metrics, system performance, risks, and recommendations to senior leadership.

Candidate Profile

Minimum Requirements

● Bachelor’s degree in Information Technology, Computer Science, or a related field.

● 8+ years of progressive IT experience, with a minimum of 3 years in a team leadership or managerial capacity.

● Proven experience in:

○ System Administration (Windows/Linux)

○ Active Directory & Group Policy

○ Google Workspace administration

○ Network Infrastructure and Firewall Management

○ Endpoint management and IT support services

● Strong understanding of security frameworks, especially ISO 27001, and regulatory IT compliance.

● Excellent leadership, communication, and troubleshooting skills.

Preferred Qualifications

● Experience in financial services, fintech, or other regulated industries.

● Familiarity with public cloud platforms (AWS, Azure, or GCP).

● ITIL Foundation certification or similar service management framework.

● Exposure to endpoint management tools (e.g., Microsoft Intune, Jamf).

● Experience with SIEM tools or centralized logging (e.g., Splunk, ELK stac

Job Type: Full-time

Pay: ₹1,500,000.00 - ₹2,500,000.00 per year

Application Question(s):

• Years of experience in a team leadership or managerial capacity?

Experience:

• Total : 8 years (Preferred)

Work Location: In person