Information Technology Service Delivery Manager

Company Description

To better achieve desired outcomes, we assist organizations in gaining insights-driven answers to the WHAT and WHY of their operations, the environment in which they operate, and market dynamics.

Ultimately, we strive to find practical answers to difficult situations because we are problem solvers.

With over 30 years of experience in the business, extensive knowledge of our sector, innovative solutions, and the knowledge and support of our partners, we offer unparalleled technical breadth and depth to every project. The transition from high-level strategy and vision to concrete results is something we've perfected.

Job Description:

We are looking for a skilled and experienced Delivery Managers to join our

team! As part of the team, you will be involved in the implementation of the ongoing and

new initiatives for our company.

If you love learning, thinking strategically, and innovate, and helping others, this job is for you!

Primary : Project Management, AI Tools, Business Intelligence Concepts, Scrum Master

Secondary : Azure DevOps, AWS DevOps, MS PowerPoint, QA, Visual Techniques, Data

& Analytics Concepts, ETL Concepts

Role Description:

Managers play a key role in ensuring the success of the organization.

They play critical role from attracting new talent, developing new talent, managing internal initiatives, manage & executing customer engagement, process & people management, and finally planning.

Role

Requirement:

• Strong interpersonal skills including mentoring, coaching, collaborating, and team

building

• Strong analytical, planning, and organizational skills with an ability to manage

competing demands

• Strong knowledge and understanding of business needs with the ability to

establish/maintain customer trust and confidence

• Hands on experience creating, managing and maintaining all the documentations

required for Waterfall model

• Hands on experience on time / effort estimates for new project/services for the

complete SDLC

• Proven ability to lead initiative and ensure objectives, goals, and commitments are

met

• Solid understanding of and demonstrated experience in using appropriate tools such

as Jira, Greenhopper, Rally, or VersionOne, and Microsoft Project, Visio, and all Office

Tools

• Excellent oral and written communications skills and experience interacting with both

business and IT individuals at all levels including the executive level

• Creative approach to problem-solving with the ability to focus on details while

maintaining the “big picture” view

Role Responsibility:

• To manage project: Successfully manage (small to large initiative both internal and

client project) the project execution and delivery using PM methodology to

completion, monitor the project delivery and organize audit process with COEs, work

with talent management for optimal team assignment, work with finance team on

project billings, track performance score of the delivery team, encourage innovation,

work with support team for resource needs Managing small to large initiatives

• To attract talent: market Systech brand, manage, talent intake programs (intern and

other programs) and orientation, participate in hiring process and assist to recruiting

table through networking

• To train talent: Train the next generation leaders, create awareness / suggest the

needed training programs, monitoring the training programs (Basic, Advanced and

Expert) and analyze the GAP and recommend the changes in training programs to

the COE

• Other roles include, from project planning to talent planning, forecasting of talent

requirement, coordinate appraisal program, people management, and encourage

innovation

Additional:

Requirement:

• Experience in people and team management
• Experience in handling the project stakeholders
• Work experience in delivering Data Warehouse/Data Lake projects
• Experience in project planning, estimating, and approach definition
• Should have mentored / trained team in all aspects of knowledge needed for the

project

• Should have experience with team allocation and manage all kind of risks relating to

project & resources

• Working experience with PMO to manage delivery and address issues if needed

Roles and Responsibilities of an Offshore Delivery Manager

Project Coordination and Management:

o Oversee the entire project lifecycle, from planning to execution and delivery.

o Ensure that project milestones and deadlines are met.

o Coordinate with the onshore team and stakeholders to align project goals

and deliverables.

Team Leadership and Management:

o Lead and manage the offshore data engineering, data visualization and

quality assurance team.

o Provide guidance, support, and mentorship to team members.

o Conduct regular team meetings to discuss progress, challenges, and solutions.

Communication and Collaboration:

o Act as the primary point of contact between the onshore and offshore teams.

o Facilitate clear and effective communication to ensure all team members are

aligned.

o Manage stakeholder expectations and provide regular updates on project

status.

Quality Assurance and Control:

o Implement and maintain quality standards for deliverables.

o Conduct regular reviews and audits to ensure compliance with project

requirements.

o Address any issues or discrepancies promptly to maintain project quality.

Risk Management:

o Identify potential risks and develop mitigation strategies.

o Monitor and manage risks throughout the project lifecycle.

o Ensure that contingency plans are in place for any unforeseen challenges.

Resource Management:

o Allocate resources effectively to ensure optimal productivity.

o Monitor team performance and workload to prevent burnout and ensure

efficiency.

o Manage budgets and ensure that the project stays within financial constraints.

Process Improvement:

o Continuously evaluate and improve project management processes.

o Implement best practices and innovative solutions to enhance team

performance.

o Foster a culture of continuous improvement within the team.

Client and Stakeholder Management:

o Build and maintain strong relationships with clients and stakeholders.

o Ensure that client requirements and expectations are met.

o Address any client concerns or feedback promptly and effectively.

In an Agile delivery team using Scrum, the roles and responsibilities of an offshore delivery

manager would be tailored to support the iterative and collaborative nature of Scrum.

Here’s how they might look:

Roles and Responsibilities of an Offshore Delivery Manager in a Scrum Team

Sprint Planning and Coordination:

o Facilitate sprint planning sessions to ensure the offshore team understands the

sprint goals and backlog items.

o Coordinate with the onshore team to align priorities and dependencies.

Scrum Ceremonies:

o Ensure the offshore team participates in all Scrum ceremonies, including daily

stand- ups, sprint reviews, and retrospectives.

o Act as a bridge during these ceremonies to ensure clear

communication and understanding between onshore and offshore teams.

Impediment Removal:

o Identify and remove any impediments that may hinder the offshore team’s

progress.

o Work closely with the Scrum Master to address and resolve issues promptly.

Communication and Collaboration:

o Maintain continuous and effective communication between onshore and

offshore teams.

o Use collaboration tools to ensure transparency and visibility of work progress.

Quality Assurance:

o Ensure that the offshore team adheres to quality standards and best practices.

o Conduct regular code reviews and testing to maintain high-quality deliverables.

Performance Monitoring:

o Track the offshore team’s performance using Agile metrics such as velocity,

burn-down charts, and cycle time.

o Provide feedback and support to improve team performance and productivity.

Stakeholder Management:

o Keep stakeholders informed about the progress and any issues that arise.

o Ensure that stakeholder expectations are managed and met.

Continuous Improvement:

o Foster a culture of continuous improvement within the offshore team.

o Encourage the team to reflect on their processes and suggest improvements

during retrospectives.

Resource Management:

o Ensure that the offshore team has the necessary resources and tools to perform

their tasks effectively.

o Manage the allocation of tasks to balance the workload and prevent burnout.

Cultural and Social Integration:

o Promote cultural understanding and integration between onshore and

offshore teams.

o Organize team-building activities to strengthen relationships and collaboration.

for more details or if you would like to apply kindly mail to hr@mercid.com