Human Resources Manager

About the Company

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About the Role

As an HR Operations Manager at ShopOS

Key Responsibilities

•  Lead and manage end-to-end HR operations, including recruitment, onboarding, performance, payroll, and compliance.
•  Develop, refine, and implement HR policies, systems, and frameworks to support scaling teams.
•  Partner with founders and leadership on workforce planning, organizational design, and talent strategy.
•  Oversee HRIS, payroll systems, and data integrity across employee records and compliance documentation.
•  Drive continuous improvement in HR processes, ensuring efficiency, compliance, and employee satisfaction.
•  Build and lead the HR operations team to deliver excellence in execution and employee experience.
•  Establish performance management frameworks, feedback loops, and growth pathways for teams.
•  Own performance tracking, appraisal cycles, and handle performance-related cases with discretion and fairness.
•  Champion company culture through employee engagement, wellness programs, and DEI initiatives.
•  Ensure compliance with all local employment laws, labour regulations, and HR best practices.
•  Act as a trusted advisor and coach to managers on people-related matters, employee relations, and leadership growth.
• Manage team and stakeholder relationships across departments to ensure alignment and smooth operations.

Basic Qualifications

•  7–10 years of experience in HR operations, people management, or similar roles in fast-paced organizations.
•  Strong track record in managing HR processes, including recruitment, payroll, compliance, and HRIS systems.
• Excellent knowledge of Indian labour laws, statutory compliance, and HR governance.
• Experience leading HR functions and building scalable systems for growing teams.
• Exceptional communication, stakeholder management, and problem-solving skills.
• Ability to balance strategic planning with hands-on execution in a start-up environment.
• Strong analytical mindset and data-driven approach to HR decision-making.

Bonus Points

• Experience scaling HR operations in high-growth tech start-ups.
• 0–1 experience in B2B or SaaS organizations.
• Certifications in HR, labour law, or leadership (SHRM, CIPD, etc.).
• Expertise with tools like Keka, Darwinbox, Freshteam, or equivalent HR software.
• Prior experience working with founders or CXOs on organizational design and growth.
• Strong employer branding and internal communication storytelling skills.
• Intent to grow in an AI-first organization and build people systems around technology and innovation

Our Values

• Extreme ownership and bias for action.
• Honest, high-velocity communication.
• Respect for craft and obsession with users.
• Fast, scrappy iteration over perfection.
• Low ego, high empathy, radical candour.

What We Offer

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Work from our vibrant Bangalore (HSR Layout)
• High ownership and growth path toward Head of People or HRBP roles.
• Direct collaboration with founders and leadership team.
•  Opportunity to shape the people and culture foundations of a next-gen AI company

💡 Why Join Us?

• Work on cutting-edge AI products redefining commerce.
• Build with founders who’ve done this before.
• Be part of a high-growth, high-impact journey.