147 Grievance Management Jobs - Page 2

Job Description: Plant HR Head Position Title: Manager- HR Location: Jaisalmer, Rajasthan Department: Human Resources Reports To: Plant Head and BU HR Head Supervises : HR Team Position Overview: The Plant HR Head will be responsible for overseeing all human resource functions at the plant level. This includes contract labour management, statutory compliance, grievance resolution, manpower management, handling local issues, and adherence to corporate guidelines. The role also encompasses recruitment, implementation of Talent Management initiatives in coordination with Corporate HR and serving as an advisor on people-related matters. Key Responsibilities: Contract Labor Management: Ensure adherence to the rules and provisions of the CLRAA. Oversee the recruitment, onboarding, and management of contract labour. Ensure compliance with all contractual terms and conditions. Maintain records and documentation for contract labour as per legal requirements. Liaise with contractors to address any issues related to contract labour. Statutory Compliance: Ensure compliance with all labour laws and regulations, including the Factories Act, Industrial Disputes Act, Minimum Wages Act, and other relevant statutes. Maintain up-to-date knowledge of changes in labour laws and implement necessary adjustments. Manage audits and inspections by government authorities, internal auditors, and customers. Prepare and submit necessary reports and documents to government authorities on time. Grievance Management: Develop and implement effective grievance handling procedures. Address and resolve employee grievances in a timely and efficient manner. Conduct investigations and take appropriate disciplinary actions if required. Maintain a positive and open communication channel with employees. The issues if any arising relating to contract labour to be resolved through the respective contractors/agencies. Manpower Management: Plan and manage the workforce to meet production and operational requirements. Conduct workforce planning and forecasting in collaboration with Plant Head. Implement performance management systems to monitor and enhance employee performance. Facilitate training and development programs to upskill employees. Local Issue Management: Engage with local communities and authorities to address any issues affecting the plant. Ensure smooth operations by maintaining good relations with local stakeholders. Manage any local disputes or conflicts that may impact plant operations. Adherence to Corporate Guidelines: Ensure all HR practices and policies at the plant align with corporate guidelines. Implement corporate HR initiatives and programs at the plant level. Monitor and report on key HR metrics and KPIs to Corporate HR. Recruitment: Oversee the entire recruitment process for the plant, including job postings, interviewing, and selection. Collaborate with department heads to understand staffing needs and requirements. Implement strategies to attract and retain top talent. Employee Engagement: Develop and implement employee engagement initiatives in coordination with Corporate HR. Foster a positive and inclusive work environment. Organize events and activities to boost employee morale and engagement. Advisor for People-Related Matters: Serve as a trusted advisor to plant management on HR and people-related matters. Provide guidance and support on performance management, employee relations, and development. Conduct training sessions and workshops as needed. Qualifications: MBA in Human Resource Management/Industrial Relations/MSW. Candidates with an LLB will be given preference. Minimum of 12-15 years of experience in HR management, preferably in a manufacturing or plant environment. In-depth knowledge of labour laws, statutory compliance, and HR best practices. Strong problem-solving, conflict resolution, and interpersonal skills. Excellent communication and negotiation abilities. Ability to work independently and as part of a team. Personal Attributes: High ethical standards and integrity. Strong leadership and organizational skills. Ability to handle multiple tasks and prioritize effectively. Adaptable and resilient in a fast-paced environment. Commitment to continuous improvement and professional development.

Recruitment, Joining & Induction, Attendance & Timekeeping, Leave Applications, Payroll, Performance Tracking, Appraisals, Staff Exit, FNF Settlement, Employee Engagement, MIS Reports

Manage the end-to-end recruitment process including job postings, candidate screening, interviews, and onboarding. Manage payroll, benefits, and leave administration in coordination with finance

Job Title: HR Business Partner Location: Chennai Experience Required: 58 years Job Type: Full-time Marital Status : Single/Unmarried Prefered: Female only* Interview Mode: F2F only* About the Role We are seeking an experienced and dynamic HR Business Partner to join our team. This role is critical in aligning HR initiatives with business goals, supporting employee engagement, talent development, and organizational growth. Key Responsibilities Partner with business leaders to understand and support strategic goals. Manage end-to-end employee life cycle: onboarding, development, performance management, and offboarding. Act as a trusted advisor for employee relations, conflict resolution, and compliance with HR policies. Drive initiatives related to diversity, inclusion, employee engagement, and culture-building. Collaborate with COEs (Centers of Excellence) for Learning & Development, Talent Acquisition, and Compensation & Benefits. Analyze HR metrics and provide insights for continuous improvement. Support change management and organizational development strategies. Qualifications Bachelors or Masters degree in Human Resources, Business Administration, or a related field. 5 to 8 years of experience in a core HR or HR Business Partner role. Strong understanding of labor laws, HR policies, and best practices. Excellent communication, interpersonal, and problem-solving skills. Proven ability to manage multiple priorities in a dynamic environment. Experience in a fast-paced or mid-to-large sized organization is a plus. Preferred Attributes Ability to handle sensitive and confidential information with discretion. A proactive and collaborative approach to partnering with business units. Strong organizational and analytical skills.

Role & responsibilities We are looking for a dynamic and people-centric HR Business Partner (HRBP) to support our fast-paced operations at Swiggy Instamart . The ideal candidate will act as a strategic partner to business leaders, drive HR initiatives, and foster a high-performance, employee-first culture. Job Description Experience of Blue-collar manpower management is a must Handling volume manpower is preferred Attrition, Attendance and Absenteeism management Employee engagement and Grievance handling Life cycle management Handle payout queries Data management and sharing reports with stakeholders Preferred candidate profile 2 to5 years of experience as an HRBP or in a generalist HR role, preferably in logistics, e-commerce Strong interpersonal and communication skills. Ability to thrive in a fast-paced, dynamic work environment. Prior experience managing blue-collar/operations workforce will be an added advantage. Comfortable working on third-party payroll (Teamlease). Warehouse experience required

Product: Unsecured Loans (PL/BL) Job Role: Customer Grievance Officer Roles and Responsibilities 1. Respond to customer complaints: Address customer grievances in a timely and professional manner. 2. Resolve issues: Work with customers to resolve issues and provide solutions. 3. Communicate effectively: Listen to customers, empathize with their concerns, and communicate resolutions clearly. 4. Document interactions: Record customer interactions and resolutions accurately. 5. Escalate complex issues: Identify and escalate complex issues to relevant teams or management. 6. Analyze feedback: Identify root causes of customer grievances and suggest improvements. 7. Maintain customer relationships: Build trust and maintain positive relationships with customers. Desired Candidate Profile 1. Excellent communication skills: Verbal and written. 2. Empathy and patience: Ability to handle stressful situations. 3. Problem-solving skills: Ability to analyze and resolve complex issues. 4. Attention to detail: Accurate documentation and record-keeping. 5. Product/service knowledge: Familiarity with products or services. Goals and Objectives: 1. High customer satisfaction: Resolve customer grievances efficiently. 2. Reduce complaints: Identify and address root causes. 3. Improve processes: Suggest improvements based on customer feedback. All interested candidates must come for an interview on May 29, 2025 to June 04, 2025 at below mentioned address or share your updated resume at surabhi.more@hdbfs.com/ arpita.singh@hdbfs.com Interview Venue: HDB Financial Services Ltd. 2nd Floor, Wilson House,(DJ House) Old Nagardas Road, Near Pinky Theatre & Amboli Subway, Old Nagardas Road, Andheri (E), Mumbai-400069. Interview Date: May 29, 2025 to June 04, 2025 Interview Time: 10:00 AM to 03:00 PM Job Location: Lower Parel, Mumbai Contact Person: Ms. Surabhi More/ Ms. Arpita Singh Contact Number: 022 6250 9138 Candidates must carry below set of documents while coming for an interview- Updated Resume Pan card / PAN Card Acknowledgement Aadhaar card with full DOB (DD-MM-YYYY) 10th, 12th and Graduation all year Mark Sheets Post- Graduation provisional certificate and all two years mark-sheet (If Applicable) Last Experience Documents (Appointment Letter, release letter & salary slips) Any bank passbook or Cancelled cheque (Active Account only) 2 Passport size photo

Job description Roles and Responsibilities Contributing to the business and talent strategy by helping to identify, prioritise and build capabilities, behaviours, structures, and processes within different departments. Understanding the business and its challenges to help address the organisation and peoples needs. Supporting line management in forecasting and planning the talent pipeline requirements in line with the function/business strategy. Analysing the key talent trends and developing solutions, programs, and policies around it. Managing and resolving complex employee relations issues, Conducts effective, thorough, and objective investigations/interventions. Enhancing employee engagement through various departmental-level initiatives/programs. Working closely with Leadership and employees to improve work relationships, build morale, and increase productivity and retention. Defining Performance Goals for the employees and independently running the Performance Assessment cycle. Providing policy guidance and interpretation. Participating in evaluation and monitoring of training programs to ensure success & effectiveness. Coaching individual managers on increasing management capability.Desired Candidate Profile Proven skill in the operation and utilisation of software such as G Suite, Microsoft Word for Windows, Excel, etc. Ability to analyze organizational and individual needs and create the most cost-effective package to meet them. Proven understanding of the role and functions of a human resource office within a corporate operations structure. Broad experience and specific knowledge of human resource theory, functions and practice; performance appraisal systems and staff development. Proven ability to use initiative in carrying out tasks. Proven ability to prioritize tasks and to organize workload to assure that short timelines are met Policy writing experience. Candidates should have work experience of 6 - 8 years in the relevant HRBP domain. HRBP experience is a mandatory experience in employee relations, adept at HR statutory compliance, performance management, talent management, HR projects, etc. Open to work in US and rotational shifts. Perks and Benefits Attractive compensation based on demonstrated experience. Engagement with a major international group. Hands-on experience with industry-defining innovative trends. International and multicultural experience. Unlimited professional development. Shift Timing : Night shift

Job Description: We are looking for a dynamic and experienced Senior HR Executive ( Female candidates only ) to join our growing team. The ideal candidate will have a strong background in recruitment, employee relations, payroll, and HR operations. Experience in EdTech or IT sectors is highly preferred. Key Roles and Responsibilities: Manage end-to-end recruitment : job postings, screening, interviews, and onboarding. Handle employee relations , resolve conflicts, and create a positive work culture . Ensure timely payroll processing and administer employee benefits efficiently. Maintain compliance with labor laws and ensure all HR records are updated accurately. Assist in performance management processes and support employee growth plans. Organize and facilitate training programs aligned with organizational goals. Implement and reinforce HR policies and SOPs across all departments. Maintain HR MIS/Databases and generate insightful reports for leadership. Drive initiatives for employee engagement, satisfaction , and retention . Monitor and promote workplace safety and compliance with safety standards. Qualifications and Skills: Masters degree in Human Resources , Business Administration , or a related field. Minimum 3 years of HR experience (preferably in EdTech/IT sectors). Strong understanding of HR operations , Indian labor laws , and compliance. Excellent communication, problem-solving , and conflict-resolution abilities. Organized, detail-oriented, and capable of managing multiple priorities . Proficient in MS Office and HR software/tools.

HR Generalist Exp: 3 Years Full Cycle Recruitment Employee Grievance Employee Engagement Payroll Management Administration

Job Responsibilities - i) Maintaining Routine Service Request Receiving daily MIS from customer care Updating daily MIS with corrective action summary, revert & resolution plan Sending daily MIS to customer care with updated corrective action summary, revert & resolution plan Giving daily technician feedback & call closed reports to customer care for updating in MIS Updating daily pending calls Providing details for sending quotations to customers to customer care. ii) Customer interactions Updating quote code in D365 reactive cases. Following up with the customer for approval & orders. Speaking to the customer for any escalations and resolutions. Fixing up appointments with the customers for service jobs. Replying to customers on email/phone as required. Follow up for payments of reactive cases. Invoice submission to the customer through technicians or courier as required. iii) Job Allotment Checking MIS and planning route for a technician visit Identifying technician skills as per job requirement Checking spare part requirement for Job as per call details Filling details in service memo and handing over to technicians Allotting jobs to technicians for RSR & OCQ cases Allotting necessary spare parts to technicians Arranging travel plan for technicians in case of outstation Jobs Handling emergency cases for technician deputation Giving customer satisfaction survey forms to technicians Keeping a track and clubbing outstation jobs together area wise iv) Dealer, ASP's & Vendors interactions Assigning Jobs to ASPs. Sending spare parts to ASPs. Daily follow up with ASP for sending service memo's & cheques of the completed jobs. Speaking to dealers regularly for the spare part requirements in their assigned area. Receiving orders from the dealer and sending it to HO for order booking & dispatching from the factory. Sending spare parts to dealers from the regional office case to a case basis* Speaking to LC/contractors for shifting and taking quotes for the same v) Maintaining Spare Part Maintaining Min. Max inventory Indenting for spare part via email in format to HO for making STO to factory/Bhiwandi/HO as required Sending item codes & spare parts details to HO for making FOC orders for PSP/OCQ calls Follow up with factory & HO for spare part dispatch vi) Order Booking in D365 & updating records Receiving updated service memos for billing Reactive PSP cases order Booking in ERP Sending the reactive orders for authorization & pack slip to HO in format Receiving updated CSAT forms and consolidating the same for the region and sending to HO Updating & maintaining records for QHSE audit. Who we are looking for Qualification: Bachelor in any stream. 5-8 years of experience. Functional Skills: Service Coordination Customer Relationship Management Managing a team of Engineers & Technicians. Grievance Management MIS

EC-Council is hiring! Need Immediate Joiner in Mumbai!!! About us: EC-Council ( www.eccouncil.org ) is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 380,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. About the Role: The HR Business Partner (Manager) will act as a strategic advisor and consultant to business leaders, aligning HR initiatives with business objectives. This role involves driving employee engagement, talent management, organizational effectiveness, and change management, while also ensuring compliance and supporting a high-performance culture. Key Responsibilities: Partner with business leaders to understand their objectives and develop HR strategies to support them. Lead and drive strategic HR initiatives including workforce planning, succession planning, and talent development. Act as a trusted advisor on all people-related matters, including employee relations, performance management, and organizational development. Drive employee engagement by implementing and supporting employee feedback and action plans. Manage and resolve complex employee relations issues, ensuring legal compliance and consistency. Analyze HR metrics to inform business decisions and identify trends or areas for improvement. Support organizational change and culture transformation initiatives. Coach and support line managers in their people management responsibilities. Champion diversity, equity, and inclusion efforts across the business. Required Skills & Qualifications: MBA/MSW in Human Resources or related field. 8- 12 years of progressive HR experience, preferably with at least 3 years in a business partnering role. Strong knowledge of employment laws and HR best practices. Proven ability to influence and build strong relationships with senior stakeholders.

Job description Roles and Responsibilities Contributing to the business and talent strategy by helping to identify, prioritise and build capabilities, behaviours, structures, and processes within different departments. Understanding the business and its challenges to help address the organisation and peoples needs. Supporting line management in forecasting and planning the talent pipeline requirements in line with the function/business strategy. Analysing the key talent trends and developing solutions, programs, and policies around it. Managing and resolving complex employee relations issues, Conducts effective, thorough, and objective investigations/interventions. Enhancing employee engagement through various departmental-level initiatives/programs. Working closely with Leadership and employees to improve work relationships, build morale, and increase productivity and retention. Defining Performance Goals for the employees and independently running the Performance Assessment cycle. Providing policy guidance and interpretation. Participating in evaluation and monitoring of training programs to ensure success & effectiveness. Coaching individual managers on increasing management capability.Desired Candidate Profile Proven skill in the operation and utilisation of software such as G Suite, Microsoft Word for Windows, Excel, etc. Ability to analyze organizational and individual needs and create the most cost-effective package to meet them. Proven understanding of the role and functions of a human resource office within a corporate operations structure. Broad experience and specific knowledge of human resource theory, functions and practice; performance appraisal systems and staff development. Proven ability to use initiative in carrying out tasks. Proven ability to prioritize tasks and to organize workload to assure that short timelines are met Policy writing experience. Candidates should have work experience of 6 - 8 years in the relevant HRBP domain. HRBP experience is a mandatory experience in employee relations, adept at HR statutory compliance, performance management, talent management, HR projects, etc. Open to work in US and rotational shifts. Perks and Benefits Attractive compensation based on demonstrated experience. Engagement with a major international group. Hands-on experience with industry-defining innovative trends. International and multicultural experience. Unlimited professional development. Shift Timing : Night shift

Should be able to recruit Power Plant manpower Ensure a positive organizational culture, make policies, manage employee relations & ensure compliance with labor laws & HR best practices. Payroll management , leave and bonus encashments.

Role & responsibilities 1. Daily grievance handling 2. Induction training 3. Daily welfare related work 4. To announce in p.a. system (Every day 4 times) 5. Floor round Every day 3 round) 6. Canteen observation during lunch (Every day) 7. Filling LWF forms (Every day from 10:00 am to 12:00 pm) 8. To make phone call to absent employees 9. To make data of LWF and other grievance summary (To be closed by every Saturday) 10. Monthly LWF data maintained 11. Monthly grievances report 12. Monthly help desk data maintained 13. Staff birthday celebration (as per plan) 14. Holding committees meeting (Every month as per plan) 15. To maintain compliance register Preferred candidate profile Female only MSW qualification is must

Role & responsibilities: Administration- Day to day administration of centre Achieve targeted Patient Satisfaction Index Ensure achievement of Revenue targets of centres Business development through strategic interventions including Corporate tie ups, Camps, promotional campaign, referral marketing etc Build, engage, Coach & mentor team Control Attrition and create an active pipeline of resources to maintain an optimum Level of staffing Keep check on Credits and outstanding (TPA, CGHS, ECHS & Corporate etc) Maintenance & upkeep of centres Budgeting & cost control Inventory management Accounting & cash management Reporting & MIS This role will report directly into VP-Operations Preferred candidate profile Immediate Joiner

Job Title: Assistant Manager- HR Business Partnering Experience: 2 - 4 Years Education: MBA-HR preferred Role type: Individual contributor Locations: Bangalore About Role: We are looking for a dynamic and empathetic HR Business Partner (Assistant Manager Level) who thrives in fast-moving environments and brings strong regional context and people-first thinking. This role is embedded in the business and requires deep connection with ground teams across regions. Youll be expected to influence zonal and regional leaders, manage employee experience, and close the loop on grievances while staying compliant with our HR policies and values. Key Responsibilities: Regional People Partnering Be the go-to HR partner for regional teams — understand challenges on the ground and offer actionable support. Influence Zonal Heads and RCMs while balancing both employee and business priorities. Travel to key cities/zones to build, connect and gather on-ground feedback. 2. Grievance Handling & Culture Building Handle employee concerns with empathy and urgency. Be a custodian of candidates' values and culture. Enable whistleblower conversations and partner on disciplinary matters with discretion. 3. Performance & Development Drive performance management conversations with managers. Partner with central HR teams to identify upskilling needs and roll out training initiatives. Ensure feedback loops, confirmations, and performance cases are run smoothly. 4. Engagement & Communication Work closely with city managers to drive engagement, recognition, and connect activities. Proactively conduct employee 1:1s and pulse check-ins. Requirement: 2–4 years of experience in HRBP / HR Generalist / Field HR roles Must speak at least one South Indian language fluently. Experience managing regional or distributed teams is a strong plus. Strong influencing and communication skills. Ability to work independently, build trust with business, and follow through on outcomes. Comfort with HR data tracking and maintaining detailed records. About Hireginie: Hireginie is a prominent talent search company specializing in connecting top talent with leading organizations. We are committed to excellence and offer customized recruitment solutions across industries, ensuring a seamless and transparent hiring process. Our mission is to empower both clients and candidates by matching the right talent with the right opportunities, fostering growth and success for all.

Greetings! Urgent Opneing for HRBP for Swiggy Insta Mart ( Off Roll)(Warehouse experience required) This will be on Contract role. Must have HRBP experience . Indore/Nagpur1Pune1Gurgaon / Delhi1Dehradun1Jaipur1Kolkata1Patna1Hubli1Trivandrum1Chennai / Pondicherry1Hyderabad1Mumbai1Goa1NCR1Mumbai1 Role & responsibilities Experience of Blue-collar manpower management is a must Handling volume manpower is preferred Attrition, Attendance and Absenteeism management Employee engagement and Grievance handling Life cycle management of manpower Handle payout queries Data management and sharing reports with stakeholders Required experience and skills:- Education Qualification: Graduate/Post-graduate in Human resource /MSW Experience: Minimum 1 year experience Good communications skills In English and Regional language is a must Good in collaboration with internal and external stakeholders Good in Microsoft Power points, Excel and word The role is for a Contractual position Budget - 6 LPA Preferred candidate profile Candidates who have experience from Warehouse HRBP role need to apply

Shifts - US Saturday- Sunday off Assistant Manager-HRBP Job Description. Work Experience Requirements/Responsibilities Responsible for ensuring that all employment practices are handled in accordance with the local laws, including payroll and benefits, and disciplinary actions. Arranging Job Rotation and ensuring HR availability as per the business and organizational requirements Devising and implementing the company policies Job analysis, Competency mapping experience. Streamlining HR activities. Maintaining various HR related reports using excel and performing data & trends analysis Manage Appraisals, Promotions increments and Performance management cycle Assistance in organizing of get-togethers, picnics, parties and other employee engagement activities and initiatives Managing Employee Relations, conducting Skip Level meetings and improving employee connect Experience in Client Management and Interaction will be preferred. Experience in employee onboarding and induction Would require experience with executing process improvement & compliance standards. Should be able to conduct weekly and monthly internal and external reviews & prepare strategies to improve employee morale and retention Good people development skills Ability to liaise with relevant support departments and business stakeholders Ability to create an environment of trust and fairness Driving organizational culture and value Grievance management: Competency mapping: Disciplinary actions: CSR / WE: Payroll: Audits: Attrition management / excel skills / analysis Absenteeism Management: Policies / Procedures: Analysis: Exit analysis: SKIPs / focus groups / trainings: Analysis KPI management: EWS: RAGs analysis Labor norms: Salary break up: Red zone intervention: Harassment: no needs to read and research Manages human resources policies and programs related to recruitment and selection, associate relations, and other HR functions for a single location ensuring policy and regulatory compliance. The Manager is responsible for developing and supporting retention initiatives by executing programs developed to improve employee morale and attrition. In addition, the Manager acts as a leader in the site providing guidance and counsel to the operations management team. Manages, coaches, and develops site HR team and serves as a mentor to other HR professionals. Experience : Generally 5 or more years progressively responsible experience as a Human Resources Manager, Generalist, or Specialist with experience in associate relations, learning and development, problem and conflict resolution and recruiting non-exempt personnel in a high-volume environment. Experience managing, coaching, and developing others. Experience demonstrating extensive knowledge, interpretation, and application of employment laws. Extensive knowledge of general labor policies and practices including discrimination, harassment, and union avoidance. Prior experience delivering HR training and development programs. Demonstrated success in conducting behavioral interviews and management talent assessments. Experienced in leading positive change. Call Center industry experience preferred. Skills & Knowledge : Strong interpersonal and collaborative skills including verbal and written communications skills, presentation skills, facilitation skills and negotiation skills. Success in developing and making compelling written/oral proposals. Strong problem solving/consulting skills. Excellent time management skills. Excellent planning and organizing skills, especially prioritizing multiple projects/tasks. Demonstrated listening skills. Good PC skills with demonstrated ability to use a variety of software packages including Word, Excel, Access, PowerPoint and Outlook with the ability to assimilate, present and analyze data as needed. Strong analytical and presentation skills hence excellent MS office knowledge is a Mandate Knowledge/Abilities : Demonstrated business savvy with ability to develop and maintain successful partnerships with both management and associates. Ability to serve as an associate advocate while balancing the needs of the clients and the company. Ability to provide superior service to associates by listening, comprehending and guiding them through the issue to closure. Demonstrated ability to effectively deal with ambiguity. Ability to develop strong business relationships. Proven ability to influence associates at all levels. Demonstrated ability to adapt to changing priorities and provide proactive, effective change leadership. Understanding of and ability to ensure compliance. Expert at establishing and maintaining effective relationships with management staff, front line associates, the general public and clients. Confidentiality is critical. Open-minded, trustworthy, compliance-oriented, flexible, adaptable and team-oriented. Good knowledge of Statutory compliance and Audit requirement Knowledge of Sexual harassment / ICC Committee and the compliance towards the same. Engagement in CSR activities

,,Key Responsibilities: HR Operations Management: Lead and oversee end-to-end HR operations including onboarding, offboarding, attendance, leave management, and HR data integrity within HRMS platforms like Darwinbox, Keka, or equivalents. Payroll Management & Statutory Compliance: Manage full-cycle payroll processing with accuracy and timeliness, ensuring compliance with all statutory requirements including PF, ESI, TDS, LWF, and professional tax. Stay updated on labor law amendments and ensure organizational adherence. • HRMS Expertise: Implement, optimize, and troubleshoot HRMS platforms (Darwinbox, Keka, etc.) for payroll, attendance, performance management, and reporting. Drive automation to improve operational efficiency. • Performance Management System (PMS): Lead the execution of the end-to-end performance appraisal cycle including goal setting, mid-year reviews, calibration, and final appraisals. Collaborate with business leaders to embed a performance-driven culture. • Policy & Process Formulation: Develop, review, and implement HR policies and standard operating procedures to ensure clarity, compliance, and alignment with business objectives. • Stakeholder Management: Engage effectively with internal stakeholders such as Finance, Legal, Business Heads, and external vendors to ensure seamless HR operations and resolve escalations timely. • Employee Benefits Administration: Oversee employee benefits programs, including health insurance, wellness initiatives, leave policies, and other perks. Liaise with benefits vendors to ensure optimal service delivery. • Reporting & Analytics: Prepare and present detailed HR operations, payroll, compliance, and performance management reports for leadership review and decision-making. • Team Leadership: Lead and mentor the HR Operations team to enhance skills, ensure compliance, and drive operational excellence.

Role & responsibilities Act as a strategic HR to Zonal Sales/Marketing/Operations/Manufacturing Heads. Partner with Regional Teams Sales and Plant HR for market-level alignment and synergies. Lead end-to-end HR delivery across the zone including Talent Acquisition, Talent Management, Employee Relations, Performance Management, L&D, and Compensation. Ensure seamless implementation of corporate HR initiatives such as PMS, Employee Engagement Surveys, R&R Programs, and Diversity & Inclusion. Manage and mentor a team of HR Business Partners and ensure alignment with central HR COEs. Drive workforce planning, succession planning, and leadership development initiatives. Maintain proactive employee engagement and industrial harmony across sales and plant teams. Analyse HR metrics and provide actionable insights to business leaders. Ensure compliance with all legal and statutory requirements across the zone. Preferred candidate profile 16-22 years of progressive HR experience, preferably in FMCG or similar high-performance industries. Prior experience in a Zonal or Regional HRBP role is preferred. Ability to thrive in a matrix organization and manage multiple stakeholders. Open to travel within the zone-North-East & East.

Job Purpose: Primary responsibility includes managing complaints escalated to Senior Management, social media, National Consumer Helpline, and Nodal Officers across all ABFL lending verticals. Ensure timely acknowledgment, regulatory compliance, and SLA adherence. Maintain a fair, customer-centric approach while protecting organizational interests. Ensure effective CRM usage, regular MIS reporting to stakeholders, and root cause analysis (RCA) of complaints with process improvement suggestions. Implement and monitor the Grievance Redressal Framework within the team for continued effectiveness. Key Responsibility: Respond to customer complaints Strictly adhere to the Grievance Framework designed for the team. Resolve and respond to customer complaints, escalated to Senior Management, Regulators, National consumer helpline, Nodal officers and FRC from RBI. Documentation of Customer Complaint which is fairly and efficiently executed in CRM Ensure end to end closure of complaint and zero recurrence. Respond to complaints received on the regulators portal and ensure redressal within timelines. Monitor & Analyze complaint types Monitor the types of complaints received and analyze reasons, trends and share observations. Identify gaps basis nature of complaints received, suggest improvement measures to the SH- Grievance Redressal and Service Head and liaise with stake holders for process enhancement. Stakeholder Management Maintain effective relationships with all internal stakeholders involved in resolving customer escalations. Effectively liaise with other support functions and external agencies to ensure smooth functioning of daily events. MIS and Dashboard for Senior Management Maintain a detailed MIS on complaints and escalations Circulate weekly, monthly and quarterly MIS to the Senior Management on customer escalations and complaints. Root Cause analysis of complaints received Conduct detailed Root Cause analysis for complaints received by the Escalation team and Publish observations in a structured manner to relevant stake holders on a timely manner. Audits Responsible for maintaining required data/MIS/evidences which may be required during audits. Participate in statutory, internal and external audits when required. Location : Goregaon or Thane (Ghodbunder)

Role & Responsibilities - Knowledge of Benefits: Understanding of various employee benefit programs, including health insurance enrolments/monthly addition & deletion, retirement benefits, and other benefits. Computer Skills: Proficiency in using HR systems, spreadsheets, and other software. Compliance Knowledge: Understanding of relevant laws and regulations related to employee benefits. Good Communication Skills: The ability to clearly and concisely explain complex benefit information to employees. Record-keeping: Maintain accurate employee benefits records, enrolment data, and relevant documentation. Coordinate with HR or the payroll team for payroll deductions. Addressing employee queries/concerns: Respond to employees questions regarding benefits, coverage, and eligibility during enrolment. Skills and Qualifications- Graduation preferred in BBA/BCOM/BMS/ B.Sc 1-2 Years of experience. Good communication skills Ability to learn.

About the Role & responsibilities A Grievance Officer in an NBFC (Non-Banking Financial Company) is the designated individual responsible for handling and resolving customer complaints and grievances. They ensure timely and effective resolution of complaints, contributing to customer satisfaction and compliance with regulatory guidelines. Responsibilities Address Customer Grievances: The Grievance Ocer acts as a point of contact for customers to raise concerns and complaints about the NBFC's products or services. Inquire and Resolve Complaints: They investigate complaints, gather relevant information, and work towards a resolution that satisfies the customer while adhering to the NBFC's policies and regulatory requirements. Maintain Records: The Grievance Ocer keeps a record of all complaints received, including details of the complaint, the investigation process, and the resolution. Managing the RBI CMS portal and all the complaint management sources i.e. via email, sms or letter. Communicate with Customers: They keep customers informed about the status of their complaints and the steps being taken to resolve them. Compliance: The Grievance Ocer ensures that the NBFC's grievance redressal process is compliant with regulations and guidelines, such as those issued by the Reserve Bank of India (RBI).

Role & responsibilities Experience in warehouse manpower management. Manage agencies for WH manpower: Provide manpower for shortlisting within a TAT of 24 hours Documents closure for new joining Assist in candidate interviews, selection and onboarding process Coordinate with Various Manpower Agencies Retention of WH manpower: 90% 1 month retention of manpower Engagement at WH levels through Store manager and Agencies Understand competitive salary being paid in the market Life cycle management of WH manpower: Handle payout queries Manage ID card, t-shirt roll out etc. handle incentive calculation and payouts Data management and sharing reports with stakeholders Preferred candidate profile Education Qualification: Graduate/Post-graduate Experience: Minimum -2 to 5 years of experience. Good communications skills - Both written/ speaking and at coordination Good in collaboration with internal and external stakeholders Good in Microsoft Power points, Excel and word

Role & responsibilities Experience in warehouse manpower management. Manage agencies for WH manpower: Provide manpower for shortlisting within a TAT of 24 hours Documents closure for new joining Assist in candidate interviews, selection and onboarding process Coordinate with Various Manpower Agencies Retention of WH manpower: 90% 1 month retention of manpower Engagement at WH levels through Store manager and Agencies Understand competitive salary being paid in the market Life cycle management of WH manpower: Handle payout queries Manage ID card, t-shirt roll out etc. handle incentive calculation and payouts Data management and sharing reports with stakeholders Preferred candidate profile Education Qualification: Graduate/Post-graduate Experience: Minimum -2 to 5 years of experience. Good communications skills - Both written/ speaking and at coordination Good in collaboration with internal and external stakeholders Good in Microsoft Power points, Excel and word