147 Grievance Management Jobs - Page 3

KEY RESPONSIBILITIES: Strategic Partnership: Business Alignment : Collaborate with business leaders to understand their strategic goals and challenges. HR Strategy: Develop and implement HR strategies that support business objectives. Talent Management: Identify talent needs, develop talent strategies, and oversee talent acquisition and retention. Organizational Change : Support organizational change initiatives by managing people-related aspects. Operational Excellence: HR Processes: Oversee day-to-day HR operations, including recruitment, onboarding, performance management, compensation, and benefits. Employee Relations: Manage employee relations, address employee concerns, and resolve conflicts. Compliance: Ensure compliance with labor laws and company policies. Attrition Management: Attrition Analysis: : Monitor and analyze attrition trends to identify root causes. Retention Strategies : Develop and implement retention strategies to reduce voluntary turnover. Exit Interviews: Conduct exit interviews to gather insights into reasons for leaving. Employee Engagement: Foster a positive work environment and enhance employee engagement. Performance Management : Performance Review Process: Oversee the performance review process, including goal setting, performance appraisals, and feedback sessions. Performance Improvement Plans: Develop and implement performance improvement plans for underperforming employees. Talent Development: Identify high-potential employees and provide development opportunities. Additional Responsibilities : Employee Experience: Enhance the employee experience through initiatives like employee wellness programs, recognition programs, and flexible work arrangements. Diversity, Equity, and Inclusion: Promote diversity, equity, and inclusion in the workplace. Data Analytics: Use data analytics to identify trends, make data-driven decisions, and measure the impact of HR initiatives. QUALIFICATION & CERTIFICATIONS: Educational Qualifications: Bachelor's Degree / Master's Degree (Optional): A bachelor's degree or a master's degree in Human Resource Management or a related field (MBA preferred). Experience : 4-5+ years of relevant experience as a Human Resource Business Partner Certifications: Certification or Diploma in Human Resource Management like SHRM, PHR will be desirable. Essential Skills and Knowledge: Business Acumen: Understanding business strategies, financial metrics, and industry trends. Strategic Thinking: Developing and implementing long-term HR strategies aligned with business goals. Change Management: Leading and managing organizational change initiatives. Problem-Solving and Decision-Making: Analyzing complex HR issues and making informed decisions. Communication Skills: Effectively communicating with employees at all levels, executives, and external stakeholders. Interpersonal Skills: Building strong relationships and collaborating with diverse teams. Data Analysis: Using data to drive HR decisions and measure the impact of HR initiatives.

HR Operations Responsible for driving the Employee Onboarding program including pre-boarding and post-boarding activities. Efficient in documentation of employees personal data and its confidentiality. Ensure a smooth induction for all new joiners. Good hands on experience of any HRMS ( Preferably KEKA) Exit management Payroll Management Responsible for maintaining the Monthly Attendance/ Leaves / Comp offs of all employees Responsible for sharing the Payroll data / Post Payroll Data / PF/ Gratuity etc to the Payroll team. Prior experience of Payroll data management and HR compliances. Vendor Management - BGV / PF / Insurance/ HRMS Employee Relations Act as a POC for all employees for any day to day issues regarding leave, attendance , HRMS, insurance etc Good at conflict resolution and discuss the matter with Seniors as required Imbibe the Company values and ethics within the organization Driving the skip level meetings as in to understand the pulse of the employee. Being actively involved in Learning and Development initiatives of the organization. Grievance handling Employee Engagement Prior experience in Employee Engagement like planning and executing Organization level drives , Weekly/ Monthly Fun events. Bringing in new initiatives to boost the morale of the employee Able to drive the On the spot awards and other Monthly/ Yearly awards Performance Management Fair understanding of Performance Management system, KRAs, KPIs Collaborate with the supervisor in ensuring a timely closure of the appraisal. Appraisal letter roll out Requirements: Proven work experience of HR Generalist role Competency in working with HR Information Systems, hands on experience with Keka or similar platforms. Fair understanding of compensation and benefits packages Ability to develop and successfully implement clear and fair company policies Strong analytical skills with a focus on process improvement and data-driven decision-making. Team management skills ( Good to have) Excellent communication and interpersonal skills to build positive working relationships. Ability to handle confidential HR information with discretion. Strong organizational and multitasking capabilities to manage multiple HR responsibilities effectively. Willingness to take any additional responsibility MBA ( HR) or PG in Human Resources

Recruitment & Onboarding, Leave & Attendance Management, Payroll Coordination, Performance Management, Employee Engagement & Retention, HR Operations, Labor Laws Compliance Management, Policy Implementation.

Roles and Responsibilities Manage employee grievances, ensuring timely resolution through effective communication channels. Develop and implement strategies to improve employee engagement, retention, and overall workforce satisfaction. Conduct regular performance reviews with employees to set goals, provide feedback, and coach for growth. Collaborate with HR teams to develop policies that align with business objectives and promote a positive work environment. Analyze attrition rates to identify trends and areas for improvement in employee relations. Desired Candidate Profile 6-11 years of experience in Employee Relations . Strong understanding of employee counseling, engagement, grievance management, HR policies, involvement, performance management, retention strategies. Excellent communication skills for effective interaction with employees at all levels.

Role: Team Manager HRBP Shift: 11 am to 8 pm / 12 pm to 9 pm (should be flexible) HYBRID WORKING TM/ STM: No of Positions: 3 Location: Pune, Mumbai Relevant Experience: 7+ years Required Skills: Talent Management & Interventions Employee engagement & Experience Grievance Management Strategic HR Projects ( Examples: Career Architecture/Succession planning, integrations, Retention initiatives, OD interventions, Performance management ) (need to submit 2 - 3 projects) Span: 600 ********************************************************************************************* IMMEDIATE JOINERS ALERT! We're looking for candidates who can join immediately. If you're available, please send your CV via WhatsApp only to: 9152808909 Along with your CV, kindly share a short video profile talking about your experience. Please note: No calls will be entertained. ********************************************************************************************* Responsibilities: Works directly with the aligned business senior leadership to conceptualize, guide, develop solutions, programs, policies, and HR strategies that closely supports organizational goals. Provides guidance and input on business unit restructures, workforce planning and succession planning. Works in collaboration with the Training and Development team to identify training needs for business units. Partners with the legal department as needed/required and ensuring regulatory compliance. Organize and lead weekly or monthly meetings with team members. Promotes employee well-being, culture, and diversity with various organizational initiatives. Provide insights, recommendation feedback and ideas on development of people plan. Play a strategic role in driving operational rigor by planning, implementing and monitoring key HR projects for the BU. Recommend inclusive leadership practices and implement interventions to improve leadership performance and team performance. Work with line managers and employees to address all types of employee relations issues, fairly representing all interests. Review and analyze business metrics including data on retention, attrition management and employee experience in order to recommend systematic improvements. Responsible for effective execution of monthly/Quarterly programs. Managing employees connect by regular one-on-one and skip level meetings. Basic knowledge of compliance with employment laws and regulations. Lead and support HR projects and initiatives. Grievance handling. Desired Candidates: Bachelors degree or Masters degree 8 plus years of relevant experience in HRBP role Should have managed an employee span of over 600 employees. Strong organization, communication and conflict resolution skills Excellent in verbal and written communication, interpersonal attention to detail and organizational skills. Ability to acquire a thorough understanding of the organizations hierarchy, jobs, and the administrative practices related to those factors. Experience of managing a team Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, and policies. Able to support the needs in a fast paced and growing organization. Strong analytical and problem-solving skills. Proficient with MS Office. High degree of integrity and resilience. Ability to effectively lead and facilitate projects independently. Confident, high on persuasiveness which helps drive closures. Flair for engaging with people and developing relationships and ability to work in diverse environment. Ability to organize, multi-task, prioritize tasks and deliver quick results. Proven ability to effectively coach employees and management through complex and difficult issues.

* Recruitment * Payroll Management * Statutory compliance * Performance Management * Contract Labour Management * Other Admin work Candidates from Manufacturing Background only Required Candidate profile MBA/MSW Graduates 6 to 10 years of HR Generalist experience with Manufacturing background Strong knowledge laws of labour laws Good Interpersonal skills Good public interpersonal skills

Roles and responsibilities: To be the first level of Interface between HR & Operations, IT, Quality team for all HR related activities and Query handling Handle all queries, grievances and escalations received from agents on the floor and ensure the same are resolved within committed timelines and close the tickets on MYHR. Assist the L&D team in the co-ordination for JUMP / L&D initiatives Carrying out employee engagement activities across floor Support Operations in any Ad-hoc / calendarized activity, R&R, etc. Ensure to drive compliance with the teams with the support of Ops. Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, ESIC, PF, insurance claims etc. Support supervisor in co-ordinating / execution of Induction program defined for new joining at TL & Coordinate for the roll-out and closure of Internal Job Posting (IJPs) with in timelines Execution of HR initiatives on the floor such as HR Forums, Employee Satisfaction surveys,etc. Ensure Employee listening activities are planned, organized &conducted every quarter Execution of HR initiatives on the floor such as HR Forums, Employee Satisfaction surveys ,etc.1/E02) on an EDP and effectively manage the process Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures Execute engagement activities on the floor Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc. Conduct Exit discussion, Interviews for resigned employees and escalate issues, if any, arising of the interview. Maintain database and trackers for all BHR activities on real time basis. Ensure consistent and regular usage of MYHR wrt all BHR activities on a real time basis. Preparation of various BHR Reports within timelines Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action. PLEASE DO CALL ME IF YOU HAVE ANY DOUBTS ( 7904220567 ) Regards, Keshav A Human Resource Executive-Talent Acquisition |M +91 7904220567 | Hyderabad |

We are seeking a Senior HR (Employee Engagement Specialist) Strong organizational, analytical, and interpersonal skills are a must. As a direct connection toemployees, the desired candidatemust be keenly aware of employee relations ensuring they are healthy throughout the organization. Key Responsibilities: Weekly onboarding and orientation 100% Policy Adherence Management Grievance Readdressal Internal Talent Mobility Management Review and Monitor Attrition Employee Engagement Schedule, Plan & Road Map Desired Skill Set: Bachelors degree in any specialization or a related field. 3 to 5 yrs. of progressive hands on experience in roles related to employee engagement, employee experience, or human resources. This may include experience in HR, talent management, or organizational development. Experience in creating and implementing programs that enhance employee engagement, such as surveys, recognition programs, team-building events, and wellness initiatives. Experience in managing employee relations issues, resolving conflicts, and creating a positive organizational culture. Experience working with employee feedback, surveys, and engagement metrics to identify trends, measure success, and propose improvements. Certifications related to the role is an added advantage. Location Preference: Candidates living in Chennai and can join immediately. Interview Details: Walk-In Interview (Monday - Friday) or Virtual Interview Looking forward to meeting potential candidates. Contact Person Farjana Shajahan Contact Number 8148794767 (Kindly WhatsApp your resume) Email farjanas@billedright.com Billed Right does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits. You can apply for other job opportunities at the below link https://billedright.zohorecruit.in/jobs/Careers

Manage a workforce of around 250 employees Handle end-to-end recruitment, ESIC, PF, and labour law compliance Oversee daily attendance, leave management, and HR operations, and daily operational HR activities Interview going on 11 May 25 @ 1pm to 3pm

Develop & implement Employee Relations strategies, handling complex employee issues, ensuring compliance with labour laws, positive work environment. Work with HRBP, legal & FCU team to resolve conflicts, employee satisfaction, productive culture.

Role & responsibilities An employee relations specialist supervises performance management matters and conducts moderate-to-complex investigations in accordance with industry, legal, and AMD best practices. The chosen applicant will exhibit a high level of initiative and teamwork in addition to critical and impartial judgment while offering advice and assistance in resolving employee relations issues. This role calls for both practical and strategic knowledge. Preferred candidate profile HR specialist with an emphasis on employee interactions in particular. experience working in a setting with strong growth. Strong capacity to solve problems and identify the underlying causes of problems. The capacity to think imaginatively, be adaptable, roll up your sleeves, and work through uncertainty. Remarkable interpersonal and group presentation abilities as well as communication capabilities. Composed, assured manner as well as a calm, collected, and articulate manner. a broad range of personality types and all career levels with which one can collaborate well. excellent ethics and integrity throughout history, as well as the capacity to manage and preserve secret information. Whether they are purely compliance-related concerns or have their roots in business challenges, all business issues will be actively identified and appropriately resolved. Demonstrated ability to assume sole and independent responsibility for projects. Ability to exercise discretion related to sensitive employee matters. A culture champion, promoting company values to drive decision making.

Job description Job Title : Human Resources (HR) Manager Department : Human Resources Job Overview : The HR Manager is responsible for overseeing all aspects of human resources practices and processes within the organization. They will manage recruitment, employee relations, performance management, compensation and benefits, training, and organizational development. This role requires a strategic thinker with excellent interpersonal and leadership skills to align HR practices with business goals. Key Responsibilities : Recruitment and Staffing : Oversee the recruitment process, including job postings, interviews, and selection of candidates. Develop recruitment strategies to attract top talent. Coordinate with hiring managers to identify staffing needs and ensure a smooth onboarding process. Employee Relations : Manage and resolve employee relations issues in a timely and professional manner. Provide support for conflict resolution, disciplinary actions, and grievance procedures. Maintain a positive work environment and ensure compliance with labor laws. Performance Management : Develop and implement performance management programs, including performance appraisals and feedback. Assist in setting objectives and goals for teams and individuals. Support managers in coaching and mentoring employees for development and growth. Compensation and Benefits : Oversee compensation and benefits administration, including salary reviews and bonus structures. Ensure the company offers competitive benefits packages and complies with local laws regarding benefits. Advise on compensation policies and ensure internal equity. Training and Development : Identify training needs and opportunities for employees to enhance their skills. Coordinate employee development programs, workshops, and seminars. Develop succession planning strategies and leadership development initiatives. Compliance and Policy Management : Ensure compliance with all employment laws and regulations. Update and implement HR policies and procedures. Maintain employee records and handle confidential information responsibly. HR Reporting and Metrics : Prepare HR reports on key metrics such as turnover rates, employee satisfaction, and training outcomes. Use data to make recommendations for improving HR processes and employee engagement. Required Qualifications : Bachelors degree in Human Resources, Business Administration, or related field. 3+ years of experience in HR management or a similar role. Strong knowledge of HR policies, labor laws, and best practices. Excellent communication, negotiation, and interpersonal skills. Ability to work with diverse teams and handle sensitive issues professionally. Preferred Qualifications : MBA/ MSW or Any Relevant Degree Experience with HR software and systems

* Recruitment * Payroll Management * Statutory compliance * Performance Management * Contract Labour Management * Other Admin work Candidates from Manufacturing Background only Required Candidate profile MBA/MSW Graduates 6 to 10 years of HR Generalist experience with Manufacturing background Strong knowledge laws of labour laws Good Interpersonal skills Good public interpersonal skills

Job Summary: We are looking for an experienced HR Manager to oversee and manage all aspects of HR operations, policies, payroll, and performance appraisals. The ideal candidate should have 5-10 years of experience in HR functions, strong leadership skills, and the ability to implement effective HR strategies. The candidate must be multilingual , possess excellent communication skills , and be available to work from our Hyderabad office . Key Responsibilities: HR Operations: Oversee day-to-day HR activities, including employee lifecycle management (onboarding to exit). Ensure compliance with labor laws and company policies. Handle employee grievances and conflict resolution effectively. Maintain HR records and documentation as per company standards. HR Policies & Compliance: Develop, update, and implement HR policies in alignment with company goals and labor laws. Ensure company policies are communicated effectively to employees. Conduct periodic policy reviews and recommend improvements. Payroll Management: Manage end-to-end payroll processing, including salary disbursement and tax compliance. Handle employee benefits, incentives, and statutory compliance (PF, ESI, etc.). Work closely with the finance team for accurate payroll execution. Performance Appraisal & Employee Engagement: Implement and manage performance appraisal processes. Work with department heads to set performance benchmarks and KPIs. Drive employee engagement initiatives to foster a positive work culture. Identify training needs and coordinate learning & development programs. Requirements: BBA/MBA (HR) from a recognized university. 5-10 years of experience in HR operations, payroll, policies, and performance management. Excellent communication skills with the ability to interact at all levels. Strong knowledge of labor laws, HR best practices, and compliance . Proficiency in HRMS tools and Microsoft Office. Ability to handle multiple tasks, prioritize effectively, and work in a fast-paced environment . If you meet the above criteria and are passionate about HR management, we would love to hear from you!

Role & responsibilities We are seeking a highly motivated and experienced individual to manage blue-collar manpower across multiple locations. The role involves overseeing the life cycle of manpower, ensuring smooth operations related to attendance, attrition, and absenteeism management, while enhancing employee engagement and handling grievances. The successful candidate will be responsible for managing payroll queries, incentive calculations, and data reporting to stakeholders. - Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. - Handle attrition, attendance, and absenteeism issues, ensuring compliance with company policies. - Lead employee engagement initiatives and address grievances promptly. - Oversee the life cycle management of manpower, including recruitment, deployment, and exit processes. - Address payroll-related queries and manage incentive calculations and payouts. - Maintain and manage data, sharing regular reports with internal and external stakeholders. Required Experience and Skills: Preferred candidate profile - Education Qualification: Graduate/Post-graduate in Human Resource Management or MSW. - Experience: 1 to 5 years of experience in blue-collar manpower management. - Strong communication skills in English and a regional language. - Proficient in collaborating with both internal and external stakeholders. - Skilled in Microsoft PowerPoint, Excel, and Word. Perks and benefits Travel Allowance Internet Allowance Medical Insurance

Job Summary: SP&C empowers the Operations, Technology and Digital teams within Max Life. This team manages the planning, budgeting and Project management in the organization. To run efficient and profitable operations, it is imperative to plan effectively for all large projects as well as unit level transactions. We are seeking a highly skilled and experienced Program Manager with strong business knowledge of the insurance industry to join the COO office. The person will be responsible to manage an enterprise-level initiative focused listening pillar to enhance organizational insights and decision-making. This initiative serves as a dedicated channel for branch employees to voice their concerns. Role & responsibilities: Branch connect Coordinate with leaders for scheduling the branch office visits. Liaise with designated branch SPOCs to ensure seamless execution of leadership visits. Engage with the designated SPOC for the compiled list of queries raised during the leadership connect Tracking of issues Analyze issues and assign to the respective department for resolution Connect with the query raiser to understand it whenever deemed necessary Review and Closure of issue responses with field employees Assess the responses received from functional departments Validate the resolutions and ensure the responses are appropriate for communication back to field employees for issue closure. Dashboards Weekly dashboards for leaders and functional SPOCs, providing updates on status of issues and important insights Monthly communications to the field sharing updates on the resolved issues Monthly review with COO/Leaders Prepare presentations and other necessary materials for review meetings as needed Identifying and implementing structural solves Analyze issues reported by branch employees to identify those requiring structural solves Track the implementation progress of structural solves and gather feedback post-implementation to ensure effectiveness. Project Management Project management for any Ad-hoc Business driven projects being governed by the COO office Preferred candidate profile KEY COMPETENCIES/SKILLS Strong understanding of insurance operations and business Strong communication and stakeholder management skills Should be proficient in Excel and Powerpoint Proven ability to manage multiple complex programs and initiatives simultaneously. Excellent leadership, organizational, and problem-solving skills Ability to adapt to a dynamic and fast-paced work environment Required Qualification & Experience B.E/B.Tech/Graduate/ Post Graduate from reputed college 5+ years of experience with business knowledge of the insurance industry About Max Life Insurance: Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation. Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. For more information, please visit the Company's website at www.maxlifeinsurance.com

Job:HRBP Location:Velachery, Chennai Experience:2-4 Years Shift: Night Shift Role & responsibilities Plan and conduct new employee orientation. Identify and manage training and development needs for employees. Develop and implement human resources policies and procedures. Prepare Quality dashboards to report progress made through quality initiatives and report overall quality level in the organization. Initiate and conduct timely investigations, prepare documentation and make recommendations for corrective/disciplinary actions. Administer HR policies and procedures. Review and update employee rules and regulations. Conduct Exit interviews. Handling Grievance. Maintain the human resource information system and employee database. Preferred candidate profile Excellent interpersonal, communications and presentation skills. Good in Research methodology and analysis. 1+yrs Experience in Human Resources. Post Graduation in M.B.A(HR) in any Recognized university with first class is mandatory. Interested candidate contact or share your updated resume to 8925808597 [Whatsapp] Regards Kayal HR 8925808597.

Job Title: Executive - HR Operations Location: Tiruchirappalli Department: Human Resources Shift: Night (06:30 PM - 03:30 AM) Reports to: HR Manager / HR Director Job Overview: The HR Operations Specialist is responsible for overseeing and managing the administrative functions of the Human Resources department. This includes supporting HR processes such as recruitment, onboarding, payroll, benefits administration, employee data management, compliance, and other HR-related operations. The role requires excellent organizational skills, attention to detail, and a strong ability to manage multiple tasks efficiently. Key Responsibilities: Recruitment and Onboarding: Assist in the recruitment process, including job postings, candidate screening, and scheduling interviews. Coordinate and manage the onboarding process for new hires, ensuring a smooth integration into the company. Ensure all necessary documentation is completed accurately and timely. Employee Records and Data Management: Maintain accurate and up-to-date employee records in HRIS (Human Resource Information System). Manage confidential employee information, ensuring compliance with data protection laws. Prepare reports and documentation as needed. Payroll and Benefits Administration: Assist with payroll processing, ensuring accuracy and timeliness. Administer employee benefits programs, including health insurance, retirement plans, and leave management. Resolve any payroll discrepancies and address employee inquiries related to compensation or benefits. Compliance and Legal Requirements: Ensure all HR operations comply with local labor laws, regulations, and company policies. Assist in audits, both internal and external, ensuring all HR documentation is up-to-date and accurate. Manage and update employee handbooks and policy documents. HR Systems and Technology: Assist in the maintenance and optimization of HR software and tools. Troubleshoot any HR system issues and liaise with IT if required. Generate HR reports and data analysis as requested by senior management. Employee Relations: Provide support for employee inquiries regarding HR policies, procedures, and benefits. Act as a point of contact for HR-related issues and escalate where necessary. Performance Management and Employee Development: Support the performance management process, including tracking performance reviews, feedback, and goal-setting. Assist in organizing training programs and employee development initiatives. Skills and Qualifications: Bachelors degree in Human Resources, Business Administration, or related field. 2+ years of experience in HR operations, payroll, or a related HR role. Strong knowledge of HRIS systems, Microsoft Office Suite, and HR processes. Excellent organizational skills with a strong attention to detail. Ability to manage multiple tasks and meet deadlines in a fast-paced environment. Knowledge of labor laws and compliance requirements. Strong communication and interpersonal skills. Ability to maintain confidentiality and handle sensitive information. Preferred Qualifications: Certification in HR (e.g., SHRM-CP, PHR) is a plus. Experience with HR software such as Workday, ADP, or SAP.

Develop and implement HR strategies and initiatives aligned with the overall business strategy Bridge management and employee relations by addressing demands, grievances or other issues Manage the recruitment and selection process Support current and future business needs through the development, engagement, motivation and preservation of human capital Develop and monitor overall HR strategies, systems, tactics and procedures across the organization Nurture a positive working environment Oversee and manage a performance appraisal system that drives high performance Maintain pay plan and benefits program Assess training needs to apply and monitor training programs Report to management and provide decision support through HR metrics Ensure legal compliance throughout human resource management

Roles & Responsibilities: Partner with Senior Leadership and Vertical Heads to align HR strategies with business goals. Identify HR needs and provide guidance to ensure smooth execution of HR initiatives that support long-term objectives. Handle all talent management processes, including onboarding , career development , and succession planning. Collaborate with Talent Acquisition and Learning & Development teams to drive talent growth and ensure business goals are met. Design and manage mental and physical wellness programs, offering individual counseling, wellness sessions, and fitness challenges. Partner with external specialists to promote mental health, physical fitness, and work-life balance. Implement performance management tools, set clear goals, and guide employees and managers through review cycles. Train stakeholders on the process, communicate timelines, and ensure feedback is documented for continuous development. Regularly connect with employees through 1:1s, team meetings, and surveys to assess team dynamics and gather feedback. Collaborate with managers to address challenges, prevent burnout, and support employees in high-intensity projects. Utilize HR analytics to create dashboards on key metrics such as engagement, turnover, and performance trends. These insights help leadership make informed decisions and align HR initiatives with business objectives. Promote cross-functional collaboration in a remote environment by engaging diverse teams and facilitating knowledge-sharing. Identify and address communication challenges with US counterparts to enhance team coordination. Support compensation and promotion processes by handling employee queries and ensuring transparency. Collaborate with managers to ensure fair communication during promotion and hike cycles, while supporting the team where needed. Assist with organizational change initiatives, ensuring smooth transitions during restructuring or cultural shifts. Support leaders in maintaining operational efficiency during these changes. Organize employee engagement activities such as festival celebrations, birthdays, and leadership visits. Foster a positive and inclusive workplace culture through regular team-building events. Manage the exit process, conducting exit interviews and gathering feedback to improve retention strategies. Ensure smooth transitions for departing employees and address any concerns during the exit process. Align India HR policies with global standards, ensuring compliance with labor laws and statutory requirements. Maintain ethical conduct and transparency across the organization while meeting global HR standards. Requirements: 6-8 years of proven experience supporting and driving success in technology companies, with a strong understanding of its dynamic landscape. In-depth knowledge of HR and Talent policies and practices , with the ability to analyze current processes, identify areas for improvement, and implement innovative strategies for continuous advancement. Skilled at fostering collaboration and consensus among diverse stakeholders, including internal teams, external partners, and executive leadership, to align on new ideas, strategies, and organizational goals. Exceptional communication skills , with the ability to tailor messages effectively across diverse audiences, contexts, and situations, ensuring clarity and impact in both written and verbal formats . Change Management Expertise : Proven ability to lead and support large-scale organizational change while minimizing disruption and maintaining employee morale. Emotional Intelligence (EQ)- Exceptional interpersonal skills to build trust, mediate conflicts, and inspire teams at all levels. Qualification - Full time Degree and MBA Exp .- 6-10yrs

Roles and responsibilities: To be the first level of Interface between HR & Operations, IT, Quality team for all HR related activities and Query handling Handle all queries, grievances and escalations received from agents on the floor and ensure the same are resolved within committed timelines and close the tickets on MYHR. Assist the L&D team in the co-ordination for JUMP / L&D initiatives Carrying out employee engagement activities across floor Support Operations in any Ad-hoc / calendarized activity, R&R, etc. Ensure to drive compliance with the teams with the support of Ops. Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, ESIC, PF, insurance claims etc. Support supervisor in co-ordinating / execution of Induction program defined for new joining at TL & Coordinate for the roll-out and closure of Internal Job Posting (IJPs) with in timelines Execution of HR initiatives on the floor such as HR Forums, Employee Satisfaction surveys,etc. Ensure Employee listening activities are planned, organized &conducted every quarter Execution of HR initiatives on the floor such as HR Forums, Employee Satisfaction surveys ,etc.1/E02) on an EDP and effectively manage the process Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures Execute engagement activities on the floor Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc. Conduct Exit discussion, Interviews for resigned employees and escalate issues, if any, arising of the interview. Maintain database and trackers for all BHR activities on real time basis. Ensure consistent and regular usage of MYHR wrt all BHR activities on a real time basis. Preparation of various BHR Reports within timelines Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action. PLEASE DO CALL ME IF YOU HAVE ANY DOUBTS ( 7904220567 ) Regards, Keshav A Human Resource Executive-Talent Acquisition |M +91 7904220567 | Hyderabad |

Qualifications MSW (Master of Social Work) MBA (Regular) from recognized University Roles and Responsibilities Manage contract labour management, ensuring compliance with labour laws and regulations. Oversee grievance redressal processes to maintain a positive employee relations environment. Develop and implement effective training programs for employees, focusing on skill development and time management. Ensure regulatory compliance by staying updated on changes in labour laws, statutory requirements, and industry best practices. Provide support in recruitment efforts by identifying talent gaps and developing strategies to attract top candidates.

Experience: Minimum 10 years in the service industry (preferably in FinTech) Location: Bengaluru Key Responsibilities HR Strategy & Operations - Develop and implement HR strategies aligned with business goals. - Oversee multi-location HR operations, ensuring policy consistency. - Drive digital transformation in HR processes using HRMS and automation tools. - Design and execute initiatives to establish the company as a "Great Place to Work" by fostering a positive workplace culture and employee satisfaction. Talent Acquisition & Workforce Planning - Lead recruitment efforts for technical, non-technical, and IT roles. - Strategically attract and retain top tech talent, ensuring an effective hiring process for technology-driven positions. - Implement proactive employee retention strategies to minimize attrition. - Develop hiring plans based on workforce forecasting and business needs. Legal & Compliance - Ensure compliance with labor laws, tax regulations, and statutory requirements. - Maintain up-to-date knowledge of HR-related statutory compliance and integrate it into policies. - Address employee grievances, disciplinary actions, and dispute resolution. - Liaise with government bodies for compliance and labor law adherence. Performance Management & Employee Growth - Develop and oversee performance appraisal systems using KRAs/KPIs. - Conduct regular performance reviews and constructive feedback sessions. - Implement employee motivation and loyalty programs to enhance productivity. - Identify high-potential employees and design career growth pathways. - Collaborate with department heads to align organizational goals with performance. Employee Engagement & Culture Building - Develop engagement programs to improve employee satisfaction and productivity. - Champion diversity, equity, and inclusion initiatives. - Foster an employee-centric culture promoting innovation, collaboration, and commitment. - Build an organizational framework that supports long-term employee engagement. Training & Development - Implement targeted training programs for skill enhancement and leadership development. - Ensure compliance training for employees on financial regulations and data security. - Establish initiatives to align individual career growth with business goals. Compensation & Benefits - Design and manage payroll, incentives, and employee benefits programs. - Benchmark compensation structures with industry standards to remain competitive. Vendor & Supplier Management - Manage relationships with recruitment agencies, legal consultants, and payroll service providers. - Negotiate and optimize contracts with HR service providers. Preferred Qualifications & Skills - MBA or PG in HR Management. - Proven experience in managing HR operations for multi-location businesses. - Strong knowledge of HR laws, statutory compliance, and labor regulations. - FinTech or BFSI sector experience preferred. - Excellent leadership, communication, and negotiation skills. - Experience with HRMS, ATS, and payroll automation. - Prior experience in HR tech business, talent acquisition, and HR generalist roles is preferred. - Minimum of 1-2 years of experience in statutory compliance is a valued asset for this role.

* Min 2 yrs exp on the paper as a Assistant Manager HR from BPO Industry(Exp into employee Relation) *WFO-Kolkata Only Not Delhi/NCR or Bangalore -Apply those who can relocate in Kolkata *Diversity(Female profile only) Required Candidate profile *WFO-Kolkata Only Not in Delhi/NCR or Bangalore -Apply those who can relocate in Kolkata *Diversity(Female profile only) *Call/Whatsapp cv to Neha 8287267407 Perks and benefits Fix Salary + lucrative Incentives

Department: Human Resources Shift : 1:00 PM to 10:00 PM; Monday to Friday Role Overview: The Employee Relations Lead is responsible for managing employee grievances, disciplinary cases, and performance improvement cases at the designated site. This role ensures that all employee relations activities are handled in a fair, consistent, and legally compliant manner. The Employee Relations Lead will work closely with management and employees to foster a positive work environment and address issues promptly and effectively. Thie role will also be accountable for conceptualizing and leading multiple initiatives keeping in mind the changing needs of the organization. Key Responsibilities: Grievance Management. Serve as the primary point of contact for employee grievances. Conduct thorough investigations into grievances in a timely manner. Collaborate with relevant stakeholders to resolve grievances. Maintain detailed records of all grievance cases and outcomes. Disciplinary Case Management Manage the disciplinary process, ensuring compliance with company policies and legal requirements. Conduct investigations into disciplinary issues, including interviews with involved parties. Provide recommendations for disciplinary actions and ensure consistent application across the site. Document all disciplinary cases and maintain confidentiality. Performance Improvement: Work with managers to identify employees who require performance improvement plans (PIPs). Develop and implement PIPs in collaboration with managers and employees. Monitor progress and provide ongoing support to employees on PIPs. Evaluate the effectiveness of PIPs and make necessary adjustments. Policy and Procedure Compliance: Ensure all employee relations activities comply with company policies, procedures, and legal requirements. Stay updated on relevant labor laws and regulations. Provide training to managers and employees on employee relations policies and best practices. Skip Connect Focus Group Discussions: Foster a positive work environment through effective communication and conflict resolution. Conduct regular meetings with employees to address concerns and gather feedback. Promote open door policy and ensure confidentiality with respect to the feedback shared. Reporting and Analytics: Prepare regular reports on employee relations activities and trends. Analyze data to identify patterns and areas for improvement. Provide insights and recommendations to senior management. Team management: Manage a team of 7 employees in Employee Relations across 3 locations. Communication Articulation: Preparation of email/letter drafts Participation in Leadership reviews/preparation of dashboards. Qualifications: Bachelor's degree in Human Resources, Business Administration, or related field. Minimum of 12 years of experience in employee relations or a similar role. 6-7 years of experience in team management. Strong knowledge of labor laws and regulations. Excellent communication and interpersonal skills. Ability to handle sensitive and confidential information with discretion. Strong problem-solving and conflict-resolution skills. Proficiency in HRIS (Workday or similar tools) and other relevant software. Additional Information: This role may require occasional travel to other sites. The Employee Relations Lead must be able to work independently and as part of a team.