Location: Gurgaon
Reports to: CEO
About Nitro Commerce
India’s e-commerce and D2C ecosystem is growing at unprecedented speed, projected to reach $300B by 2030. Brands face increasing challenges in customer acquisition, retention, and measurement, especially in a privacy-first, cookieless world.
Nitro Commerce is building India’s first Revenue-as-a-Service stack, enabling D2C brands to scale profitably with tools like:
● NitroX → Cookieless measurement & first-party identity resolution.
● Nitro Ads → Commerce media & performance marketing, powered by NitroX data.
With 2,200+ D2C brands already onboarded, Nitro is redefining how brands measure, acquire, and retain customers in the open internet.
Role Overview
- Are you a strategic shapeshifter, a product whisperer, and a content wizard all rolled into one human powerhouse? Do you thrive in the chaotic, high-stakes sandbox of a fast-moving startup, and are you ready to be the
force multiplier
directly supporting our Founders? - If you get a dopamine hit from solving complex, ambiguous problems, shifting gears every 30 minutes, and seeing your fingerprints on the company’s most critical initiatives, then ditch the corporate jargon and come help us build something legendary.
Key Responsibilities
1. Client Onboarding & Activation
- Lead smooth onboarding of new Nitro Ads and NitroX clients, ensuring campaigns go live without friction.
- Hand-hold clients through the activation cycle: data integration, audience setup, campaign design.
2. Relationship Management
- Act as the primary point of contact for key accounts.
- Build trust-based partnerships with client stakeholders (Founders, CMOs, Growth Heads).
- Represent client voice internally, influencing product and campaign strategy.
3. Campaign Management & Optimization
- Monitor and optimize campaigns to deliver desired campaign KPIs in month 1 with a target of building scale and performance improvement.
- Leverage NitroX identity data to improve targeting, reactivation, and attribution accuracy.
- Work with AdOps teams to ensure high-quality creative, reporting, and timely execution.
- Manage a portfolio of 30+ active accounts, balancing high-touch client engagement with performance-driven execution at scale
4. Strategic Business Reviews
- Conduct quarterly business reviews (QBRs) with clients.
- Share performance insights, identify growth opportunities, and co-build roadmaps.
- Upsell/cross-sell NitroX and Nitro Ads features (e.g., advanced cohorts, creator collaborations).
5. Retention & Growth
- Develop and execute account growth plans → upsell campaigns, increase ad spends, expand categories.
- Proactively identify churn risks and implement retention strategies (personalized playbooks, exclusive cohorts, loyalty offers).
6. Measurement & Attribution Advisory
- Solve attribution challenges (multi-touch, coupon overlap, platform reporting).
- Provide transparent, data-driven reporting that builds client confidence in Nitro Ads.
The Gig: What You'll Be Doing
Strategy & Operations (The Architect)
Mission Control:
Run the strategic planning cycle (OKRs, quarterly reviews, etc.) like a well-oiled machine, ensuring the entire team is rowing in the same, aggressive direction.Deep Dive Detective:
Conduct quick-turn market research, competitive analysis, and financial modeling to vet new opportunities or kill zombie projects.Firefighter & Builder:
Jump into operational gaps—maybe we need to stand up a new sales enablement process this week, or maybe we need to design the deck for the next funding round. You’re ready for both.
Product & Innovation (The Visionary)
Idea to Execution:
Work closely with the Product and Engineering teams to prototype, test, and launch Founder-led initiatives that sit outside the core roadmap.Voice of the Customer (VoC):
Synthesize qualitative user feedback into crisp, actionable insights that directly influence product direction and messaging.Process Unblocker:
Help the Founders communicate the product vision across the organization, translating complex tech goals into simple, compelling narratives.
Content & Communications (The Storyteller)
The Founder's Voice:
Be the primary ghostwriter and editor for the Founders—crafting high-impact communications, including internal memos, board updates, and thought-leadership pieces (blogs, LinkedIn, conference talks).Narrative Ownership:
Shape and sharpen our company's core narrative. Ensure everything we say, from the website copy to the pitch deck, sings the same powerful song.Community Catalyst:
Create compelling internal content (All-Hands decks, culture docs) that reinforces our values and keeps the internal spirit strong.
You're Our Human If You Are...
A First Principles Thinker:
You don't just solve the problem in front of you; you break it down to its core elements and rebuild it better.A Ruthless Prioritizer:
You know what's urgent and what's important and can manage multiple 9/10 priority projects simultaneously without dropping the ball.Ridiculously Articulate:
Your written and verbal communication is concise, compelling, and can persuade a skeptical engineer or excite a potential investor.Tech Fluent:
You understand the basics of product development cycles, B2B/B2C SaaS models, and can talk shop with a product manager.Scrappy & Self-Directed:
You don't need a manual. You see a mess, grab a broom, and start cleaning, identifying what tools you need along the way.- Maybe you've launched your own side hustle, crushed it at a top consulting firm, or were the first non-technical hire at a successful startup.
Show us your superpower
.
Why Join Our Circus?
Unfiltered Impact:
You'll have a direct line to the decision-makers and see your work translate into measurable company outcomes, often within weeks.Hyper-Growth Learning:
Get a master's degree in startup scaling by being in every critical meeting and working across every function.We're Building:
We're not just iterating; we're breaking things, building new things, and generally making a lot of noise in the AdTech/MarTech industry.The Usual:
Competitive salary, equity, unlimited [Cool Perk], and a team that genuinely likes hanging out (sometimes).
