Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Oversees the documentation of all development activity. Trains non-technical personnel. Assists with tracking performance metrics. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.Responsible to lead and mentor more junior teammates to deploy and manage infrastructure and distributed network service applications. The infrastructure supporting the network service applications consists of thousands of servers distributed across Comcast’s managed services footprint. As our infrastructure and services continue to scale, we need engineers who can automate the management of infrastructure and applications, streamline deployment pipelines, reduce mean-time-to-recovery, and quickly identify and troubleshoot infrastructure and application issues. You’ll be working with some of Comcast’s best engineers.
Responsibilities
- Support day-to-day operations, including network, infrastructure and application troubleshooting and ticket resolution
- Automate provisioning, configuration, and scaling of server infrastructure using scripting and modern tools like Terraform, Ansible, Chef or Puppet
- Strong experience in Golang and C++
- Develop and maintain technical resources including runbooks, support playbooks, and diagnostic tools
- Lead the effort of setting up, configuring, and maintaining observability tools (e.g., Grafana, Prometheus, etc.) for performance tracking of applications and infrastructure
- Collect and analyze performance metrics to ensure optimal service delivery
- Lead network, infrastructure and application troubleshooting, root cause analysis (RCA), and incident response efforts
- Own high-impact technical escalations and ensure resolution of issues across platform
- Develop and maintain tools or scripts designed to automate routine system operations
- Support CI/CD pipeline maintenance and deployment workflows
- Work closely with engineering, product, and infrastructure teams to communicate customer needs, report bugs, and suggest improvements
- Ensure operational readiness for application deployment by performing testing, developing dashboards and alarms, and writing support playbooks
- Identify, propose and execute process improvements
- Expertise to perform coding, debugging, testing, and troubleshooting of network service applications
- Mentor junior DevOps engineers and contribute to the growth of the team
- Participate in the on-call rotation by monitoring system health, availability, and performance metrics and responding to incidents, outages or customer inquiries
- Document processes, procedures, and best practices
Education, Skill, And Requirements
- Preferred - B.S. in Computer Science, Electrical or Computer Engineering (or equivalent professional experience)
- Strong experience in Golang, C, C++
- Strong leadership, communication, and interpersonal skills
- Experience in managing multiple projects and priorities effectively
- Experience in process improvements
- Experience in mentoring more junior engineers
- 6+ years combined service reliability/operational experience and software development and engineering experience for large scale, high performance distributed systems.
- Strong working knowledge of networking concepts and application protocols such as TCP/IP, BGP, DNS, TLS, and HTTP/S
- Strong knowledge managing and debugging Unix/Linux systems
- Expert in creating and maintaining automation written in scripting languages (Python, Bash, Perl)
- Working experience of GitHub and GitHub Actions
- Experience in configuration management tools (Puppet, Chef, Ansible, Terraform)
- Experience in creating dashboard (Grafana, Kibana, Tableau)
- Customer-focused delivery under agile methodology.
- Strong analytical skills and attention to detail.
- Ability to work in a fast-paced, ever-changing environment.
- Excellent writing skills.
Employees At All Levels Are Expected To
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
#CIECTN25
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
