Delivery Head

About Us:

Master Data Online (MDO), enables accurate, compliant, and relevant master data for asset-intensive industries including Energy, Utilities, Oil & Gas, Mining, Infrastructure, and Manufacturing.

We pride ourselves on agility, collaboration, and innovation delivering real value to customers while fostering a diverse, growth-driven culture that encourages learning, embraces challenges, and celebrates success.

At Prospecta

Position:

Location

Role Summary:

Key Responsibilities

Delivery Leadership & Execution

• Own end-to-end delivery excellence for global product implementations, from scope definition and contracting to execution, governance, and project closure.
• Drive consistent project profitability through proactive planning, resource optimization, commercial discipline, and continuous improvement.
• Ensure all engagements meet quality, timeline, and financial expectations, with structured risk management and escalation processes.

Commercial & Financial Management

• Lead P&L responsibility for the delivery organization, including margin optimization, cost efficiency, and accurate revenue forecasting.
• Maintain healthy project margins through tight control of utilization, resourcing, and commercial decisions.

People Leadership & Capability Development

• Define the hiring strategy, workforce planning, and capability development roadmap for the Delivery team.
• Provide strong people leadership covering task allocation, performance management, leave/overtime approvals, billing validation, and improvement plans.
• Manage a blended workforce of employees, contractors, and partner resources, ensuring effective onboarding and performance alignment.

Customer & Stakeholder Management

• Serve as a senior delivery leader for international clients, fostering strategic alignment, building trust, and ensuring ongoing customer success.
• Address escalations swiftly and effectively to maintain customer satisfaction and restore confidence in the service.

Operational Governance

• Define, lead, and continually enhance Delivery Operations for the delivery team, including frameworks, SLAs, reporting, and compliance.
• Own delivery methodologies, SOPs, reusable assets, and knowledge repositories to ensure standardization and scalability.
• Lead the creation of engagement proposals, delivery models, and detailed project plans with clear timelines, risks, and dependencies.

Engagement Accountability

• Hold complete accountability for the success of every engagement—quality, delivery, financial outcomes, and customer satisfaction.
• Drive practice excellence, ensuring alignment between Product, Sales, Technology, and Delivery for seamless execution.

Must have:

• Strong delivery leadership experience managing large, complex global implementations.
• Expertise in SaaS/product implementation, enterprise integration frameworks, and project management methodologies.
• High commercial acumen with hands-on P&L ownership, margin optimisation, and forecasting.
• Strong stakeholder and C-suite engagement skills across international markets.
• Demonstrated capability in building delivery frameworks, governance models, and SOPs.
• Proven people leadership and team scaling experience across technical and consulting roles.
• Excellent communication, negotiation, and conflict resolution skills.
• Experience working with global teams and customers across multiple time zones.

Good to have

• Exposure to SAP ecosystem, MDM, data governance, or enterprise data platforms.
• Experience in product-based, high-growth technology organizations.
• Knowledge of ISO/SOC2 compliance frameworks and delivery documentation standards.
• Familiarity with agile delivery, DevOps concepts, and cloud platforms (AWS/Azure).
• Pre-sales experience, including RFP/RFI responses and solution presentations.
• Strong ability to analyze operational KPIs and delivery metrics for executive reporting.

Growth Path:

At Prospecta

Benefits:

• Attractive Compensation:

  Competitive salary package aligned with your expertise.

• Health & Wellness:

  Comprehensive medical insurance to support you and your family.

• Work-Life Balance:

  Generous paid time off and flexible hybrid work options.

• Career Growth:

  Continuous learning opportunities and structured career development programs.

• Global Exposure:

  Chance to collaborate on onsite assignments across regions.

• Engaging Culture:

  Annual company events, workshops, and team-building activities to keep you inspired.