Job Information Date Opened 21/05/2025 Job Type Full time Industry IT Services City Mumbai Province Maharashtra Country India Postal Code 400047 About Us Zill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology that dramatically improve organizational impact and technology returns for our clients. We currently deliver services across four continents (Europe, Asia, Africa and North America) and are expanding our footprint across the globe. Zill Consulting has delivered over 500+ XM Programs in last 24 Months for many global organizations. Job Description We are seeking a strategic, results-oriented, and visionary leader to head our Global Delivery Excellence function. The Head of Delivery Excellence, will play a crucial role in shaping delivery strategy, standardizing global practices, driving continuous improvement, and mentoring delivery leaders to support the company’s ambitious growth plans across geographies including EMEA, APJ, and North America. In this pivotal role, you will be responsible for building, optimizing, and scaling a best-in-class delivery organization that consistently achieves operational excellence and customer satisfaction. Key Responsibilities: Strategic Leadership Define and lead the global Delivery Excellence strategy aligned with organizational vision and long-term growth. Drive transformation initiatives to scale delivery capabilities, systems, and processes. Serve as a key advisor to senior leadership on delivery strategy and risk management. Delivery Performance & Optimization Drive continuous improvement using Lean, Six Sigma, Agile, and DevOps principles to enhance delivery quality, speed, and efficiency. Implement structured project and program management practices across the organization. Identify delivery bottlenecks and proactively introduce solutions to optimize throughput. Governance & Quality Assurance Establish and enforce governance frameworks to ensure compliance with internal standards, OLAs and SLAs, and regulatory requirements. Oversee delivery audits, QA programs, and corrective actions to ensure accountability and consistency. Metrics & Insights Define and monitor key delivery KPIs through standardized dashboarding: project health, customer satisfaction, team utilization, velocity, and cost efficiency. Leverage data-driven insights to influence delivery decisions and business outcomes. Stakeholder Engagement Partner closely with global delivery heads, account leaders, and practice leads to align delivery goals with client and business expectations. Support pre-sales and client onboarding by showcasing delivery capabilities and maturity. Talent & Capability Building Develop high-performing delivery teams through training, coaching, and knowledge sharing. Build a strong succession pipeline by mentoring future delivery leaders. Foster a culture of excellence, ownership, and customer centricity. Close collaboration with HR function on recruitment plan and strategy as well as aligning individual KPIs to overall delivery function KPIs. Requirements Key Requirements: 15+ years of experience in Delivery Excellence, PMO, or Delivery Leadership roles within IT services or consulting. Proven track record of setting up, scaling, or transforming delivery excellence functions. Hands-on experience managing annual delivery of $10M+ globally. Demonstrated success managing large-scale delivery teams (75+ members), with direct people management responsibilities. Strong exposure to delivery in EMEA and APJ regions; experience in North American delivery is highly desirable. Experience implementing structured metrics mechanisms, KPIs, and governance frameworks. Certification in PMP, Six Sigma, Agile, ITIL, or other relevant methodologies (preferred). Excellent communication, leadership, stakeholder management, and analytical skills. Preferred Qualifications: Bachelor’s or master’s degree in engineering, Computer Science, Business, or related field. Experience leading delivery transformation programs in a fast-growing or matrix global organization. Strong understanding of digital and cloud-based delivery models.
You are a dynamic and detail-oriented IT professional sought to join our team at Zill Consulting in a multifaceted role that encompasses IT project management, security expertise, and ERP oversight. In this position, you will be required to lead and implement IT projects, particularly Cloud Infrastructures, and ERP systems, preferably Zoho Suite. Additionally, you will play a pivotal role in maintaining security practices and systems to ensure the organization's information assets are safeguarded. Your responsibilities will include: IT Project Management: - Leading and managing IT projects from initiation to completion, ensuring timely delivery and adherence to scope. - Defining project scope, objectives, and deliverables in collaboration with senior management and stakeholders. - Coordinating cross-functional teams to ensure effective communication and collaboration. - Monitoring project progress, identifying risks, and implementing mitigation strategies. - Preparing and presenting project status reports to stakeholders and senior management. IT Security Specialist: - Developing, implementing, and maintaining comprehensive IT security policies, procedures, and protocols. - Conducting regular security audits, risk assessments, and vulnerability scans to address security threats. - Supporting compliance with relevant security standards and regulations, such as GDPR and ISO 27001. - Collaborating on security training and awareness programs for employees. - Responding to and managing security incidents and breaches, conducting root cause analysis and implementing corrective actions. ERP Specialist: - Overseeing the implementation, configuration, and maintenance of ERP systems to support business operations. - Collaborating with departments to understand their ERP needs and ensuring system alignment. - Managing ERP system upgrades and enhancements with minimal disruption to business operations. - Providing technical support and troubleshooting for ERP-related issues. - Developing and delivering training for end-users to ensure effective utilization of the ERP system. - Analyzing and optimizing ERP system performance, identifying areas for enhancement. Qualifications: - Bachelor's degree in information technology, Computer Science, or a related field; master's degree preferred. - Proven experience in IT project management, IT security, and Zoho suite systems. - Strong knowledge of IT security principles, practices, and technologies. - Hands-on experience with ERP systems such as Zoho Suite. - Excellent problem-solving, analytical, and critical-thinking skills. - Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. - Ability to manage multiple priorities and work under pressure in a fast-paced environment. Preferred Skills: - Experience with cloud-based ERP solutions. - Familiarity with Cloud network security and infrastructure. - Experience in a similar industry or environment. - Experience in working with IT security measures and compliance.,
Job Information Date Opened 11/09/2025 Job Type Full time Industry Technology Work Experience 5+ years City Mumbai Province Maharashtra Country India Postal Code 400047 About Us Zill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology that dramatically improve organizational impact and technology returns for our clients. We currently deliver services across four continents (Europe, Asia, Africa and North America) and are expanding our footprint across the globe. Zill Consulting has delivered over 500+ XM Programs in last 24 Months for many global organizations. Job Description We’re looking for a Technology Consultant experienced in Qualtrics APIs with strong Python or VBA skills to design, automate, and integrate survey and data workflows. You’ll partner with stakeholders to build scalable solutions, optimize reporting, and streamline business processes. What You’ll Do Build and maintain integrations using Qualtrics APIs. Automate survey operations, reporting, and data workflows with Python or VBA. Troubleshoot and optimize API calls for performance and security. Collaborate with teams to deliver data-driven solutions. Requirements What We’re Looking For Hands-on Qualtrics API experience. Proficiency in Python or VBA for automation. Knowledge of REST APIs, JSON, JS, CSS and data integration. Strong problem-solving and communication skills. Nice to Have SQL and data visualization experience (Power BI, Tableau). Familiarity with other CX/survey platforms.
As the Head of Delivery Excellence at Zill Consulting, you will be a strategic, results-oriented leader responsible for shaping delivery strategy, standardizing global practices, and driving continuous improvement to support the company's growth plans across geographies including EMEA, APAC, and North America. **Key Responsibilities:** - **Strategic Leadership** - Define and lead the global Delivery Excellence strategy aligned with organizational vision and long-term growth. - Drive transformation initiatives to scale delivery capabilities, systems, and processes. - Serve as a key advisor to senior leadership on delivery strategy and risk management. - **Delivery Performance & Optimization** - Drive continuous improvement using Lean, Six Sigma, Agile, and DevOps principles to enhance delivery quality, speed, and efficiency. - Implement structured project and program management practices across the organization. - Identify delivery bottlenecks and proactively introduce solutions to optimize throughput. - **Governance & Quality Assurance** - Establish and enforce governance frameworks to ensure compliance with internal standards, OLAs and SLAs, and regulatory requirements. - Oversee delivery audits, QA programs, and corrective actions to ensure accountability and consistency. - **Metrics & Insights** - Define and monitor key delivery KPIs through standardized dash boarding: project health, customer satisfaction, team utilization, velocity, and cost efficiency. - Leverage data-driven insights to influence delivery decisions and business outcomes. - **Stakeholder Engagement** - Partner closely with global delivery heads, account leaders, and practice leads to align delivery goals with client and business expectations. - Support pre-sales and client onboarding by showcasing delivery capabilities and maturity. - **Talent & Capability Building** - Develop high-performing delivery teams through training, coaching, and knowledge sharing. - Build a strong succession pipeline by mentoring future delivery leaders. - Foster a culture of excellence, ownership, and customer centricity. - Collaborate with HR on recruitment plan and aligning individual KPIs to overall delivery function KPIs. **Key Requirements:** - 15+ years of experience in Delivery Excellence, PMO, or Delivery Leadership roles within IT services or consulting. - Proven track record of setting up, scaling, or transforming delivery excellence functions. - Hands-on experience managing annual delivery of $10M+ globally. - Strong exposure to delivery in EMEA and APAC regions; experience in North American delivery is highly desirable. - Experience implementing structured metrics mechanisms, KPIs, and governance frameworks. - Certification in PMP, Six Sigma, Agile, ITIL, or other relevant methodologies (preferred). - Excellent communication, leadership, stakeholder management, and analytical skills. **Preferred Qualifications:** - Bachelors or masters degree in engineering, Computer Science, Business, or related field. - Experience leading delivery transformation programs in a fast-growing or matrix global organization. - Strong understanding of digital and cloud-based delivery models.,
Job Information Date Opened 24/09/2025 Job Type Contract Industry Technology Work Experience 5+ years City Mumbai Province Maharashtra Country India Postal Code 400047 About Us Zill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology that dramatically improve organizational impact and technology returns for our clients. We currently deliver services across four continents (Europe, Asia, Africa and North America) and are expanding our footprint across the globe. Zill Consulting has delivered over 500+ XM Programs in last 24 Months for many global organizations. Job Description We are seeking a Zoho Specialist & Engineer to join our team on a 12-month contract. The successful candidate will take ownership of delivering a defined roadmap of features and improvements across Zoho CRM, Zoho Projects, Zoho Analytics, and associated integrations . This role requires strong technical expertise in Zoho applications, Zoho APIs, and Deluge scripting to design, configure, and optimize solutions that support business operations, project delivery, and reporting. Key Responsibilities Lead the configuration, customization, and enhancement of Zoho CRM, Zoho Projects, and Zoho Analytics . Develop and maintain integrations between Zoho applications and external systems (via Zoho API, Deluge, and middleware tools if required). Translate business requirements into scalable, maintainable Zoho solutions. Build automated workflows, blueprints, custom functions, and dashboards to streamline processes. Ensure data integrity, security, and alignment with compliance requirements (GDPR/ISO27001 context). Provide technical expertise and act as the go-to resource for Zoho application capabilities. Troubleshoot and resolve system issues, ensuring minimal disruption to end-users. Collaborate with cross-functional teams (IT, Delivery, Business Support, Service Delivery) to prioritize and deliver roadmap milestones. Document configurations, customizations, and integrations for future maintenance and knowledge transfer. Train and support internal stakeholders on new features and solutions delivered. What you’ll do: Deliver a roadmap of features across Zoho CRM, Projects, and Analytics . Configure, customize, and enhance Zoho CRM, Projects, and Analytics Build integrations using Zoho API and Deluge scripting Deliver automation, workflows, dashboards, and reporting solutions Collaborate with cross-functional teams to deliver on a 12-month roadmap. Requirements Required Skills & Experience Proven track record of Zoho One / Zoho CRM, Projects, and Analytics configuration and delivery. Strong hands-on experience with Zoho API (REST API, authentication, data exchange). Proficiency in Deluge scripting for custom functions, automation, and complex business logic. Demonstrated experience with system integrations (Zoho–Zoho and Zoho–third party). Strong analytical and problem-solving skills with attention to detail. Ability to manage multiple deliverables, prioritize tasks, and meet deadlines in a roadmap-driven environment. Excellent communication and documentation skills, with the ability to work effectively in a remote, cross-functional team. Desirable Skills Experience with Zoho Flow, Zoho Creator, and Zoho Desk . Knowledge of data modelling and advanced reporting in Zoho Analytics. Familiarity with project management methodologies (Agile/Waterfall). Previous experience working in a consulting or professional services environment. What we’re looking for: Strong expertise in Zoho CRM, Projects & Analytics Proven experience with Zoho API & Deluge Hands-on knowledge of Zoho integrations and automation Problem-solver with excellent communication and documentation skills
You will be reporting directly to a senior member of the management team and working closely with the senior team at Zill Consulting. Your main responsibilities will include populating PowerPoint presentations using survey data tables or raw data, performing quality checks on outputs to ensure no errors in the presentation of data, designing/modifying output presentation templates, working with senior stakeholders to design and populate market research reports, conducting additional reporting as and when necessary, participating in customer discussions, synthesizing information into concise and unambiguous written requirements, understanding client data and written requirements specifications, supporting in preparing proposal documents and responding to RFP, building processes and guiding team members on preparing and presenting documents, and being responsible for the application of brand guidelines. Key Responsibilities: - Populate PowerPoint presentations using survey data tables or raw data - Perform quality checks on outputs to ensure accuracy - Design and modify output presentation templates - Work with senior stakeholders to design and populate market research reports - Conduct additional reporting as necessary - Participate in customer discussions and synthesize information into written requirements - Understand client data and written requirements specifications - Support in preparing proposal documents and responding to RFP - Build processes and guide team members in document preparation - Ensure the application of brand guidelines Qualifications Required: - Bachelor's degree level or higher in a field utilizing statistics or social sciences, or equivalent qualification through work experience - Excellent verbal and written communication skills - Strong knowledge of Microsoft PowerPoint and Excel - Ability to multitask and meet deadlines under tight time constraints - Ability to work independently and as part of a team - Exceptional attention to detail and ability to communicate clearly with technical and non-technical individuals, both junior and senior, internal and external,
Job Information Date Opened 07/10/2025 Job Type Full time Industry Technology City Mumbai Province Maharashtra Country India Postal Code 400047 About Us Zill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology that dramatically improve organizational impact and technology returns for our clients. We currently deliver services across four continents (Europe, Asia, Africa and North America) and are expanding our footprint across the globe. Zill Consulting has delivered over 500+ XM Programs in last 24 Months for many global organizations. Job Description About the Role We are seeking a Pendo Implementation Consultant to join our team and drive successful onboarding, configuration, and adoption of Pendo for our clients. The ideal candidate will act as a trusted advisor, partnering with stakeholders to translate business requirements into scalable Pendo solutions that accelerate product adoption, improve user experience, and deliver measurable outcomes. Key Responsibilities Lead end-to-end Pendo implementation projects , including discovery, configuration, deployment, and post-launch support. Partner with product managers, UX, engineering, and customer success teams to understand business goals and map them to Pendo capabilities. Configure guides, in-app messaging, analytics dashboards, feature tagging, and segments to align with client objectives. Define KPIs and success metrics, ensuring measurable ROI from Pendo usage. Provide training and knowledge transfer to client teams, enabling them to be self-sufficient with the platform. Serve as the subject matter expert for Pendo best practices, including governance, tagging strategy, and content management. Collaborate with internal teams (e.g., Solutions Engineering, Customer Success, Product) to ensure smooth delivery and continuous client satisfaction. Document implementation processes, configuration decisions, and playbooks for future scalability. Requirements Qualifications 3–10 years of experience in software implementation, product consulting, or technical consulting. Hands-on experience with Pendo (or similar digital adoption/analytics tools) is highly preferred. Strong understanding of SaaS environments, product analytics, and user adoption strategies. Technical proficiency: ability to work with JavaScript snippets, CSS, HTML, and browser debugging tools for tagging and guide configuration. Excellent project management skills; able to manage multiple implementations simultaneously. Exceptional communication skills, with the ability to translate technical concepts into business value. Strong problem-solving and analytical skills, with a focus on delivering outcomes. Nice-to-Have Prior experience implementing digital adoption platforms (Pendo, WalkMe, Gainsight PX, Appcues, etc.). Familiarity with APIs and integrations into CRMs, CDPs, or analytics platforms. Experience in SaaS, product-led growth, or customer success environments. Certification or formal training in Pendo.
About the Company Zill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology that dramatically improve organizational impact and technology returns for our clients. We currently deliver services across four continents (Europe, Asia, Africa and North America) and are expanding our footprint across the globe. Zill Consulting has delivered over 500+ XM Programs in last 24 Months for many global organizations. About the Role A Day in the Life: Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions. Serve as main point of contact for clients during implementation and manage the project to completion. Responsibilities Design and document functional and technical requirements and help scope projects by understanding timelines and work. Solve complex technical implementations both independently and in a team environment. Clearly communicate solutions back to clients through calls and email. Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions. Continually adapt and develop in-depth product knowledge and learn new technologies. Be a key stakeholder in building ZILL’s relationship with the client. Managing implementation activities, including time commitment, budget and risk management. Providing support to the project team ensuring all project documentation is current and up-to-date. Responding to client issues and ensuring resolution of issues. Qualifications Bachelor’s degree in business, Computer Science, Information Systems, or a related field; a master’s degree is preferred. Required Skills 5+ years of experience as an Implementation consultant. Familiarity with SaaS platforms and cloud-based solutions, with the ability to grasp complex software and learn new technologies quickly. Strong foundational knowledge in data analytics and interpretation. Experience in establishing and maintaining strong working relationships with clients at all levels of an organization. Prior experience working with international clients. Knowledge of Survey Programming tools like Decipher and Confirmit shall be an advantage. Certification or deep experience with the Qualtrics Experience Management (XM) Platform is highly desirable. Preferred Skills Exceptional verbal and written communication skills, with the ability to explain technical details to a non-technical audience. Robust problem-solving abilities, analytical skills, and a detail-oriented mindset. Agility in learning and adapting to new technologies and changes in a rapidly evolving industry. Solid track record in project management, with the ability to manage multiple projects simultaneously while maintaining quality and meeting deadlines. Ability to work independently as well as part of a collaborative team environment.
As an Integration Developer / Automation Engineer at Zill Consulting, you will play a crucial role in designing, building, and optimizing workflows across our technology ecosystem. Your responsibilities will include: - Integration Development - Building and maintaining integrations across business platforms using REST APIs, JSON, and secure authentication protocols. - Designing and implementing data pipelines between systems such as CRM, ERP, analytics tools, and customer-facing apps. - Automation & Workflow Engineering - Developing automation scripts and tools using Python or VBA to streamline recurring processes. - Applying JavaScript and CSS to customize front-end workflows, dashboards, or embedded solutions. - Optimizing processes for speed, reliability, and maintainability. - Solution Design & Delivery - Partnering with business and technical stakeholders to identify pain points and translate them into scalable solutions. - Prototyping and delivering end-to-end workflow solutions that connect data, systems, and users. - Applying best practices in performance, security, and maintainability. - Support & Continuous Improvement - Troubleshooting API calls, integration failures, and automation breakdowns. - Monitoring and refining workflows to ensure reliability and cost-efficiency. - Documenting technical solutions and providing knowledge transfer to teams. Qualifications for this role include: - Proven experience with REST APIs, JSON, and data integration. - Strong proficiency in Python (for automation, data processing) and/or VBA (for Office automation). - Experience with JavaScript and CSS for front-end customizations. - Solid understanding of automation frameworks, error handling, and secure authentication. - Strong problem-solving skills and ability to work independently while collaborating with cross-functional teams. - Excellent communication skills to translate technical concepts into business language. Preferred Skills: - SQL skills for querying and transforming data. - Experience with visualization tools (Power BI, Tableau, or similar). - Familiarity with workflow automation platforms (e.g., Zapier, Power Automate, UiPath). - Exposure to cloud platforms (Azure, AWS, or GCP). - Understanding of Agile delivery and CI/CD practices. Join Zill Consulting to be part of a global team that is revolutionizing the way companies connect with their customers through Experience Management and Customer Experience solutions.,
Role Overview: As an Implementation Consultant at Zill Consulting, you will quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions. Your main responsibility will be to serve as the main point of contact for clients during implementation and manage projects to completion. Key Responsibilities: - Design and document functional and technical requirements, and help scope projects by understanding timelines and work. - Solve complex technical implementations both independently and in a team environment. - Clearly communicate solutions back to clients through calls and email. - Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions. - Continually adapt and develop in-depth product knowledge and learn new technologies. - Be a key stakeholder in building ZILL's relationship with the client. - Manage implementation activities, including time commitment, budget, and risk management. - Provide support to the project team ensuring all project documentation is current and up-to-date. - Respond to client issues and ensure resolution of issues. Qualifications: - Bachelors degree in business, Computer Science, Information Systems, or a related field; a masters degree is preferred. Required Skills: - 5+ years of experience as an Implementation consultant. - Familiarity with SaaS platforms and cloud-based solutions, with the ability to grasp complex software and learn new technologies quickly. - Strong foundational knowledge in data analytics and interpretation. - Experience in establishing and maintaining strong working relationships with clients at all levels of an organization. - Prior experience working with international clients. - Knowledge of Survey Programming tools like Decipher and Confirmit shall be an advantage. - Certification or deep experience with the Qualtrics Experience Management (XM) Platform is highly desirable. Preferred Skills: - Exceptional verbal and written communication skills, with the ability to explain technical details to a non-technical audience. - Robust problem-solving abilities, analytical skills, and a detail-oriented mindset. - Agility in learning and adapting to new technologies and changes in a rapidly evolving industry. - Solid track record in project management, with the ability to manage multiple projects simultaneously while maintaining quality and meeting deadlines. - Ability to work independently as well as part of a collaborative team environment.,