Job Information Date Opened 21/05/2025 Job Type Full time Industry IT Services City Mumbai Province Maharashtra Country India Postal Code 400047 About Us Zill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology that dramatically improve organizational impact and technology returns for our clients. We currently deliver services across four continents (Europe, Asia, Africa and North America) and are expanding our footprint across the globe. Zill Consulting has delivered over 500+ XM Programs in last 24 Months for many global organizations. Job Description We are seeking a strategic, results-oriented, and visionary leader to head our Global Delivery Excellence function. The Head of Delivery Excellence, will play a crucial role in shaping delivery strategy, standardizing global practices, driving continuous improvement, and mentoring delivery leaders to support the company’s ambitious growth plans across geographies including EMEA, APJ, and North America. In this pivotal role, you will be responsible for building, optimizing, and scaling a best-in-class delivery organization that consistently achieves operational excellence and customer satisfaction. Key Responsibilities: Strategic Leadership Define and lead the global Delivery Excellence strategy aligned with organizational vision and long-term growth. Drive transformation initiatives to scale delivery capabilities, systems, and processes. Serve as a key advisor to senior leadership on delivery strategy and risk management. Delivery Performance & Optimization Drive continuous improvement using Lean, Six Sigma, Agile, and DevOps principles to enhance delivery quality, speed, and efficiency. Implement structured project and program management practices across the organization. Identify delivery bottlenecks and proactively introduce solutions to optimize throughput. Governance & Quality Assurance Establish and enforce governance frameworks to ensure compliance with internal standards, OLAs and SLAs, and regulatory requirements. Oversee delivery audits, QA programs, and corrective actions to ensure accountability and consistency. Metrics & Insights Define and monitor key delivery KPIs through standardized dashboarding: project health, customer satisfaction, team utilization, velocity, and cost efficiency. Leverage data-driven insights to influence delivery decisions and business outcomes. Stakeholder Engagement Partner closely with global delivery heads, account leaders, and practice leads to align delivery goals with client and business expectations. Support pre-sales and client onboarding by showcasing delivery capabilities and maturity. Talent & Capability Building Develop high-performing delivery teams through training, coaching, and knowledge sharing. Build a strong succession pipeline by mentoring future delivery leaders. Foster a culture of excellence, ownership, and customer centricity. Close collaboration with HR function on recruitment plan and strategy as well as aligning individual KPIs to overall delivery function KPIs. Requirements Key Requirements: 15+ years of experience in Delivery Excellence, PMO, or Delivery Leadership roles within IT services or consulting. Proven track record of setting up, scaling, or transforming delivery excellence functions. Hands-on experience managing annual delivery of $10M+ globally. Demonstrated success managing large-scale delivery teams (75+ members), with direct people management responsibilities. Strong exposure to delivery in EMEA and APJ regions; experience in North American delivery is highly desirable. Experience implementing structured metrics mechanisms, KPIs, and governance frameworks. Certification in PMP, Six Sigma, Agile, ITIL, or other relevant methodologies (preferred). Excellent communication, leadership, stakeholder management, and analytical skills. Preferred Qualifications: Bachelor’s or master’s degree in engineering, Computer Science, Business, or related field. Experience leading delivery transformation programs in a fast-growing or matrix global organization. Strong understanding of digital and cloud-based delivery models.
You are a dynamic and detail-oriented IT professional sought to join our team at Zill Consulting in a multifaceted role that encompasses IT project management, security expertise, and ERP oversight. In this position, you will be required to lead and implement IT projects, particularly Cloud Infrastructures, and ERP systems, preferably Zoho Suite. Additionally, you will play a pivotal role in maintaining security practices and systems to ensure the organization's information assets are safeguarded. Your responsibilities will include: IT Project Management: - Leading and managing IT projects from initiation to completion, ensuring timely delivery and adherence to scope. - Defining project scope, objectives, and deliverables in collaboration with senior management and stakeholders. - Coordinating cross-functional teams to ensure effective communication and collaboration. - Monitoring project progress, identifying risks, and implementing mitigation strategies. - Preparing and presenting project status reports to stakeholders and senior management. IT Security Specialist: - Developing, implementing, and maintaining comprehensive IT security policies, procedures, and protocols. - Conducting regular security audits, risk assessments, and vulnerability scans to address security threats. - Supporting compliance with relevant security standards and regulations, such as GDPR and ISO 27001. - Collaborating on security training and awareness programs for employees. - Responding to and managing security incidents and breaches, conducting root cause analysis and implementing corrective actions. ERP Specialist: - Overseeing the implementation, configuration, and maintenance of ERP systems to support business operations. - Collaborating with departments to understand their ERP needs and ensuring system alignment. - Managing ERP system upgrades and enhancements with minimal disruption to business operations. - Providing technical support and troubleshooting for ERP-related issues. - Developing and delivering training for end-users to ensure effective utilization of the ERP system. - Analyzing and optimizing ERP system performance, identifying areas for enhancement. Qualifications: - Bachelor's degree in information technology, Computer Science, or a related field; master's degree preferred. - Proven experience in IT project management, IT security, and Zoho suite systems. - Strong knowledge of IT security principles, practices, and technologies. - Hands-on experience with ERP systems such as Zoho Suite. - Excellent problem-solving, analytical, and critical-thinking skills. - Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. - Ability to manage multiple priorities and work under pressure in a fast-paced environment. Preferred Skills: - Experience with cloud-based ERP solutions. - Familiarity with Cloud network security and infrastructure. - Experience in a similar industry or environment. - Experience in working with IT security measures and compliance.,