XM Analyst

• A Day in the Life:
  Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions.
• Serve as main point of contact for clients during implementation and manage the project to completion.
  
• Design and document functional and technical requirements and help scope projects by understanding timelines and work.
  
• Solve complex technical implementations both independently and in a team environment.
  
• Clearly communicate solutions back to clients through calls and email.
  
• Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions.
  
• Continually adapt and develop in-depth product knowledge and learn new technologies.
  
• Be a key stakeholder in building ZILL’s relationship with the client.

Requirements

• 0-2 years’ experience as an Implementation Consultant
  
• Familiarity with SaaS platforms and cloud-based solutions, with the ability to grasp complex software and learn new technologies quickly.
  
• Strong foundational knowledge in data analytics and interpretation.
  
• Knowledge of Survey Programming tools like Decipher and Confirmit shall be an advantage.

• Bachelor’s degree in business, Computer Science, Information Systems, or a related field; a master’s degree is preferred.
  
• Exceptional verbal and written communication skills, with the ability to explain technical details to a non-technical audience.
  
• Robust problem-solving abilities, analytical skills, and a detail-oriented mindset.
  
• Agility in learning and adapting to new technologies and changes in a rapidly evolving industry.