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Customer Experience Product Manager

Capgemini

8.0 years

Pune, Maharashtra, India

Remote

The CAS (Customer Agent Solutions) Digital Service Operations team manages the E2E digital service operations for all digital channels. The team collaborates with multiple cross functional teams and bridges the gap between strategic goals and daily execution by day-to-day management of performance monitoring, defect management, optimization testing, infra and capabilities functions to ensure operations delivers on its daily/weekly/monthly handling objectives. Works as liaison between product and technology operations to reach the forecasted KPI targets for digital service customer experiences. This role operates at the intersection of digital operations, customer experience, and AI‑powered t...

Posted 5 days ago

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Senior Operations Analyst

Capgemini

6.0 years

Pune, Maharashtra, India

Remote

Team Function: The CAS (Customer Agent Solutions) Digital Service Operations team manages the E2E digital service operations for all digital channels across Farmers insurance. The team collaborates with multiple cross functional teams and bridges the gap between strategic goals and daily execution by day-to-day management of performance monitoring, defect management, optimization testing, infra and capabilities functions to ensure operations delivers on its daily/weekly/monthly handling objectives. Works as liaison between product and technology operations to reach the forecasted KPI targets for digital service customer experiences. Role Description: This role operates at the intersection of...

Posted 6 days ago

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Functional Operations Manager

Capgemini

8.0 years

Pune, Maharashtra, India

Remote

Posted 6 days ago

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Customer Experience Product Manager

Capgemini

6.0 - 8.0 years

Pune, Maharashtra, India

On-site

This role operates at the intersection of digital operations, customer experience, and AI powered transformation. You will help drive the integration of intelligent automation, predictive analytics, and GenAI capabilities into digital service channels to improve customer experiences, enhance agent efficiency, and optimize operational performance. As a Digital Product Operations Manager, you will: Oversee end-to-end digital service operations across customer and agent journeys, partnering with Product, Technology, and Architecture teams to ensure smooth delivery of features, fixes, and enhancements Define and monitor KPIs such as experience scores, CSAT, FCR, and system uptime to track digita...

Posted 1 week ago

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Sr. Analyst - XA - Activated Insights (Social/ Behavioral Data Scientist) - Hyderabad

Deloitte

3.0 - 5.0 years

Hyderabad, Telangana, India

On-site

Summary Position Summary Sr. Analyst - Executive Accelerators Activated Insights (Social/Behavioral Data Scientist) About Executive Accelerators Are you striving for a high-performing role where your efforts tangibly support the relationship-building activities of Deloitte's client teams with the C-Suite executives of our most important clients Are you interested in taking your current skills to a new level to meet the demands of this role Can you manage multiple deadlines, multiple stakeholders, multi-task, and work in stimulating dynamics, if so, then this is the role for you; it provides you with the opportunity to help enhance and enable Deloitte's ability to deepen their C-Suite relatio...

Posted 2 weeks ago

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