Head of Delivery Excellence

As the Head of Delivery Excellence at Zill Consulting, you will be a strategic, results-oriented leader responsible for shaping delivery strategy, standardizing global practices, and driving continuous improvement to support the company's growth plans across geographies including EMEA, APAC, and North America. **Key Responsibilities:** - **Strategic Leadership** - Define and lead the global Delivery Excellence strategy aligned with organizational vision and long-term growth. - Drive transformation initiatives to scale delivery capabilities, systems, and processes. - Serve as a key advisor to senior leadership on delivery strategy and risk management. - **Delivery Performance & Optimization** - Drive continuous improvement using Lean, Six Sigma, Agile, and DevOps principles to enhance delivery quality, speed, and efficiency. - Implement structured project and program management practices across the organization. - Identify delivery bottlenecks and proactively introduce solutions to optimize throughput. - **Governance & Quality Assurance** - Establish and enforce governance frameworks to ensure compliance with internal standards, OLAs and SLAs, and regulatory requirements. - Oversee delivery audits, QA programs, and corrective actions to ensure accountability and consistency. - **Metrics & Insights** - Define and monitor key delivery KPIs through standardized dash boarding: project health, customer satisfaction, team utilization, velocity, and cost efficiency. - Leverage data-driven insights to influence delivery decisions and business outcomes. - **Stakeholder Engagement** - Partner closely with global delivery heads, account leaders, and practice leads to align delivery goals with client and business expectations. - Support pre-sales and client onboarding by showcasing delivery capabilities and maturity. - **Talent & Capability Building** - Develop high-performing delivery teams through training, coaching, and knowledge sharing. - Build a strong succession pipeline by mentoring future delivery leaders. - Foster a culture of excellence, ownership, and customer centricity. - Collaborate with HR on recruitment plan and aligning individual KPIs to overall delivery function KPIs. **Key Requirements:** - 15+ years of experience in Delivery Excellence, PMO, or Delivery Leadership roles within IT services or consulting. - Proven track record of setting up, scaling, or transforming delivery excellence functions. - Hands-on experience managing annual delivery of $10M+ globally. - Strong exposure to delivery in EMEA and APAC regions; experience in North American delivery is highly desirable. - Experience implementing structured metrics mechanisms, KPIs, and governance frameworks. - Certification in PMP, Six Sigma, Agile, ITIL, or other relevant methodologies (preferred). - Excellent communication, leadership, stakeholder management, and analytical skills. **Preferred Qualifications:** - Bachelors or masters degree in engineering, Computer Science, Business, or related field. - Experience leading delivery transformation programs in a fast-growing or matrix global organization. - Strong understanding of digital and cloud-based delivery models.,