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Senior XM Consultant / XM Consultant - Sprinklr

0 - 5 years

0 Lacs

andheri east mumbai maharashtra

Posted:1 day ago| Platform: Indeed logo

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Skills Required

consulting connect design management technology analytics data marketing strategies discovery architecture segmentation governance measurement visualization reporting support monitoring engagement risk training workflow documentation strategy tracking positioning communication effectiveness power tableau excel analysis integration checks

Work Mode

On-site

Job Type

Full Time

Job Description

Job Information

    Date Opened

    10/12/2025

    Job Type

    Full time

    Industry

    IT Services

    City

    Mumbai, Andheri East

    Province

    Maharashtra

    Country

    India

    Postal Code

    400093

About Us

Zill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology that dramatically improve organizational impact and technology returns for our clients. We currently deliver services across four continents (Europe, Asia, Africa and North America) and are expanding our footprint across the globe. Zill Consulting has delivered over 500+ XM Programs in last 24 Months for many global organizations.

Job Description

Role Overview


CX Insights and Analytics Consultant delivering for our Europe based customer with a strong focus on transforming social data into actionable brand and customer experience intelligence. Leverage expertise in brand marketing, consumer insights, and digital analytics to elevate enterprise decision-making and measurable market impact.


Key Responsibilities


  • Identify     and Drive Strategic Insights
    Develop categorization models and topic clusters and translate listening data into brand, marketing, and customer experience strategies for European enterprise clients.
  • Lead Discovery & Solution Design
    Define multi-market listening frameworks aligned to brand architecture: topics, themes, campaign segmentation, governance, and measurement KPIs.
  • Develop Social Insights & Visualization Solutions
    Build dashboards, campaign reporting, and unified analytics to support marketing performance and brand health tracking.
  • Sentiment & Trend Analysis
    Apply advanced methodologies for brand reputation monitoring, emerging trend identification, and competitive bench-marking.
  • Executive Engagement & Storytelling
    Present insights narratives to senior stakeholders, focusing on business outcomes, risk mitigation, and growth opportunities.
  • Training & Enablement
    Train marketing, CX, and insights teams on Sprinklr capabilities, workflow adoption, and best practices.
  • Governance & Project Ownership
    Manage delivery excellence including QA, documentation, and hyper-care.
  • Commercial Support
    Partner with sales to deliver compelling demos, value cases, and proof-of-concept insights for prospective clients.


Requirements

Requirements


  • MBA or Masters in Brand Marketing, Marketing Analytics, Digital Strategy, or related field
  • 5 years of experience in:
    • Consumer and market insights
    • Brand tracking and campaign measurement
    • Digital or social media analytics
    • Previous experience with European customers is a plus
  • Strong understanding of brand positioning, communication effectiveness, and loyalty drivers
  • Experience presenting to senior business leaders and cross-functional teams
  • Ability to work with clients in the European Time Zone


Technical & Analytical Skills


  • Proficiency in social listening/insights and analytics platforms
  • Data visualization experience (Power BI, Tableau, etc.)
  • Advanced Excel/statistical analysis for customer and brand insights
  • Understanding of social APIs and data integration fundamentals
  • Ability to run QA accuracy checks and ensure governance compliance


Added Business Impact


  • Brand-Centric Measurement    : Linking sentiment and conversation signals to brand and CX KPIs
  • CX Optimization: Identifying friction points and operationalizing voice-of-customer learnings across customer journeys
  • Performance Acceleration: Actionable insights that improve product investment ROI.

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Senior XM Consultant / XM Consultant - Sprinklr

Zill Consulting

andheri east, mumbai, maharashtra