Head of People & Culture

About the Company

Zill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology that dramatically improve organizational impact and technology returns for our clients. We currently deliver services across four continents (Europe, Asia, Africa and North America) and are expanding our footprint across the globe. Zill Consulting has delivered over 500+ XM Programs in last 24 Months for many global organizations.

About the Role

Head of People & Culture will lead the global people and culture function for a fast-growing IT Services & Consulting organization of ~100 employees across Europe and APAC. This role is responsible for driving the company’s people strategy, building a high-performance culture, strengthening talent capabilities, global compliance and ensuring excellence in core HR processes across all operating regions.

The ideal candidate is a senior people leader with strong experience in global workforce management, performance management, talent acquisition, and employee engagement—preferably in technology services or management consulting organizations.

Responsibilities:

People Strategy & Organization Design

• Develop and execute the company’s global People Strategy aligned to business goals and growth ambitions (delivery centres, client-facing roles, niche skills).
• Define career frameworks, competency models, and progression paths for tech & consulting roles.
• Partner with executive leadership to support business growth, workforce structure, capacity planning and people development.
• Drive cultural transformation, change management, and leadership alignment across regions.

Talent Management & Acquisition

• Build robust global talent acquisition frameworks for IT consulting, tech services, and niche skills.
• Lead leadership hiring, succession planning, and internal mobility programs.
• Create high-impact learning, development, and capability-building strategies.

Culture & Engagement Building

• Lead culture-building initiatives focused on performance, accountability, and client-centricity.
• Run annual and quarterly engagement surveys; drive action plans with leadership.
• Implement leadership development programs for across all levels.
• Build recognition and communication programs that reinforce company values.

People Operations & Governance

• Define company’s people policies in line with industry’s best practices and local laws.
• Oversee people operations, including payroll governance, compliance, HRIS, and global policy alignment.
• Ensure adherence to local labour laws across multiple geographies (Europe, APAC, MENA, etc.).
• Implement standardized processes with a focus on efficiency, automation, and employee experience.
• Act as escalation point for complex ER/IR matters.

Performance Management

• Design and implement an effective performance management framework across regions.
• Lead goal-setting, competency frameworks, OKRs/KPIs, and appraisal cycles.
• Coach managers on performance processes, feedback mechanisms, and development plans.
• Govern execution of performance management processes across the organization.

Business Partnership

• Act as a trusted advisor to CXOs, project leaders, delivery heads, and regional managers.
• Support client-facing people requirements, onsite resource management, and project workforce scalability.
• Facilitate support as strategic advisor for people related request during global bids and RFPs (people strategy, staffing models, compliance).

Required Skills

• 15+ years of progressive people & culture leadership experience, with at least 5 years in a senior role.
• Experience in IT Services, Consulting, or Technology industry is mandatory.
• Proven track record of leading HR functions across multiple geographies (Europe/APAC preferred).
• Strong understanding of global HR compliance, performance management, and talent strategies.
• Excellent stakeholder management, communication, and leadership skills.
• Ability to operate both strategically and hands-on in a fast-moving environment.

Preferred Skills

• Experience scaling teams in high-growth consulting or delivery environments.
• Strong analytical mindset with experience in HR dashboards and people analytics.
• Cultural awareness and ability to work with distributed and multicultural teams.
• High emotional intelligence, credibility, and people-centric leadership style.

Qualifications

• MBA/PGDM in Human Resources or equivalent (preferred).
• Additional certifications (SHRM, CIPD, HRCI) are an advantage.