Implementation Consultant

About the Company

Zill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology that dramatically improve organizational impact and technology returns for our clients. We currently deliver services across four continents (Europe, Asia, Africa and North America) and are expanding our footprint across the globe. Zill Consulting has delivered over 500+ XM Programs in last 24 Months for many global organizations.

About the Role

A Day in the Life: Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions. Serve as main point of contact for clients during implementation and manage the project to completion.

Responsibilities

• Design and document functional and technical requirements and help scope projects by understanding timelines and work.
• Solve complex technical implementations both independently and in a team environment.
• Clearly communicate solutions back to clients through calls and email.
• Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions.
• Continually adapt and develop in-depth product knowledge and learn new technologies.
• Be a key stakeholder in building ZILL’s relationship with the client.
• Managing implementation activities, including time commitment, budget and risk management.
• Providing support to the project team ensuring all project documentation is current and up-to-date.
• Responding to client issues and ensuring resolution of issues.

Qualifications

• Bachelor’s degree in business, Computer Science, Information Systems, or a related field; a master’s degree is preferred.

Required Skills

• 5+ years of experience as an Implementation consultant.
• Familiarity with SaaS platforms and cloud-based solutions, with the ability to grasp complex software and learn new technologies quickly.
• Strong foundational knowledge in data analytics and interpretation.
• Experience in establishing and maintaining strong working relationships with clients at all levels of an organization.
• Prior experience working with international clients.
• Knowledge of Survey Programming tools like Decipher and Confirmit shall be an advantage.
• Certification or deep experience with the Qualtrics Experience Management (XM) Platform is highly desirable.

Preferred Skills

• Exceptional verbal and written communication skills, with the ability to explain technical details to a non-technical audience.
• Robust problem-solving abilities, analytical skills, and a detail-oriented mindset.
• Agility in learning and adapting to new technologies and changes in a rapidly evolving industry.
• Solid track record in project management, with the ability to manage multiple projects simultaneously while maintaining quality and meeting deadlines.
• Ability to work independently as well as part of a collaborative team environment.