Customer Success Manager

Dcluttr is an AI-Copilot for growth. We are challenging a brand’s most trusted decision-making tool - the gut feeling.

Join us in disrupting the global e-commerce AI analytics space. As one of our early team members, you will work closely with the founders, design and build high-impact applications, and achieve rapid career growth in a fast-paced startup environment.

Role Overview

We are looking for a Customer Success Manager with experience in sales and/or customer support who is comfortable working with SQL to analyze customer data. This role is highly customer-facing and relationship-driven, combining communication skills with data-backed decision-making.

Key Responsibilities

• Act as the primary point of contact for assigned customers
• Build trusted relationships and ensure high customer satisfaction
• Support customers throughout onboarding, adoption, and renewal
• Collaborate with Sales and Support teams to resolve issues and drive success
• Use SQL to analyze customer usage, performance, and trends
• Identify at-risk customers using data and proactively address concerns
• Support renewal, upsell, and cross-sell conversations with insights
• Conduct regular check-ins and business reviews with customers
• Gather customer feedback and share insights with internal teams

Required Qualifications

• 1-3 years of experience in Customer Success, Sales, Account Management, or Customer Support
• Experience working in a SaaS / software-based environment
• Strong working knowledge of SQL (mandatory) for querying and analyzing customer data
• Excellent communication and customer-handling skills
• Ability to explain data insights in a simple, customer-friendly way
• Strong organizational and problem-solving skills

Nice to Have

• Experience handling renewals and account expansion
• Familiarity with CRM and support tools (Salesforce, HubSpot, Zendesk, etc.)
• Experience working with customer metrics and reports

What We Offer

• Competitive compensation and performance incentives
• Opportunity to work in a fast-growing SaaS company
• Customer-centric and collaborative culture
• Career growth and learning opportunities

You’ll be in a team of high-performing superstars & it’ll be hard to keep up if you’re not one. It will be extremely intense, high ownership & rewarding personally & professionally. If that sounds good to you, hit apply - we'd love to talk :)