Customer Success Manager

About LimeTray

LimeTray is a product-first startup helping 5,000+ restaurants across the globe (including brands like Burger King, Domino's, Tim Hortons, Wingstop and Krispy Kreme) bridge the gap between their kitchen and the digital consumer. In an industry where 6 out of 10 restaurants close within a year, we provide the "Digital Infrastructure"—from Cloud POS and Online Ordering to CRM and Loyalty—to ensure they don't just survive, but thrive.

The Mission

Business Consultant

Key Responsibilities

• Onboarding & "Go-Live":

  Lead the implementation of the LimeTray suite (POS, Website, App) for new restaurant partners, ensuring their digital storefront is optimized for day-one sales.

• Consultative Growth:

  Analyze restaurant performance data (order volume, average order value, churn) and advise owners on marketing automation and loyalty strategies to increase revenue.

• Churn Prevention:

  Identify "at-risk" kitchens early by monitoring product adoption metrics and technical health, intervening to ensure LimeTray remains their core operating system.

• Revenue Accountability:

  Manage renewals and identify opportunities to upsell additional modules like Inventory Management or Cloud Telephony based on the client’s growth stage.

• Feedback Loop:

  Collate regional feedback for our Central Product Team to help prioritize features specifically needed for the F&B ecosystem (e.g., specific payment integrations or kitchen display features).

The "LimeTray DNA" (Requirements)

• Ownership:

  You don't wait for instructions. You own the success of your restaurants end-to-end.

• Hustle:

  You thrive in a high-growth startup environment and can navigate the "beautiful chaos" of the F&B industry.

• Communication:

  You can talk shop with a chef, negotiate with a business owner, and present data to a CEO.

• Tech Savvy:

  Comfortable with SaaS tools, CRMs (HubSpot/Salesforce), and explaining complex API integrations or POS setups.

• Experience:

  1–3 years in Customer Success or Account Management (Experience in F&B, E-commerce, or SaaS is a massive plus).

Perks & Culture

• High Impact:

  Work in a non-hierarchical setup where your ideas are executed fast.

• Flexibility:

  We follow a BYOD (Bring Your Own Device) policy and offer a collaborative, dynamic environment.

• Growth:

  Opportunity to manage international accounts across the Middle East, UK, and US.