Customer Success Manager

• Manage the post-sales relationship for a portfolio of customers across India.
• Lead onboarding, training, and enablement sessions to set customers up for long-term success.
• Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction.
• Run Executive Business Reviews (EBRs) with key stakeholders to showcase impact and align on goals.
• Analyze customer data to surface insights, troubleshoot challenges, and recommend optimizations.
• Capture feedback and work closely with Product, RD, and Support teams to drive improvements.
• Actively support renewal conversations and identify opportunities for feature adoption or account expansion.
• Collaborate with internal teams, including Sales and Support drive results.

What You Bring:

• 3+ years of experience in Customer Success, Account Management, or a client-facing SaaS role.
• Strong relationship-building skills with experience handling multiple accounts.
• Clear and confident communicator across both technical and business audiences.
• Analytical thinker, comfortable working with data and turning insights into action.
• Proactive and solutions-driven with high personal ownership.
• Comfortable working in a fast-paced, multicultural, and evolving environment.
• Professional fluency in English.

Nice to Have:

• Exposure to mobile marketing, martech, or analytics platforms.
• Understanding of SDKs, APIs, or mobile attribution tools.
• Experience working with product or technical teams.