This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in India.
In this role, you will serve as a strategic partner to enterprise customers, ensuring they achieve maximum value from sophisticated, technology-driven solutions. You will combine strong technical understanding with relationship management to guide customers through adoption, optimization, and long-term success. Acting as the voice of the customer internally, you will collaborate closely with sales, product, engineering, and support teams. The position offers high visibility, ownership, and impact within a fast-growing, global environment. You will help drive retention, expansion, and customer satisfaction while navigating complex use cases. This role is ideal for a proactive professional who thrives in dynamic, scale-up settings.
Accountabilities
- Build and maintain strong, trusted relationships with enterprise customers in partnership with Account Management
- Act as a primary customer advocate, representing customer needs and feedback internally
- Develop deep expertise in the platform’s technical and functional capabilities to support customer success
- Drive solution adoption and ensure customers are progressing toward their desired business outcomes
- Lead recurring business reviews to assess performance, share roadmap updates, and align on future objectives
- Identify expansion opportunities in collaboration with sales teams
- Proactively identify risks, reduce churn, and define mitigation plans in coordination with leadership
Requirements
- 5+ years of experience in a technical, customer-facing role such as customer success, solutions consulting, or technical account management
- Strong communication and interpersonal skills, with the ability to explain technical concepts to business audiences
- Proven ability to manage and track technical projects across multiple stakeholders
- High level of initiative, with a proactive mindset focused on continuous improvement and efficiency
- Strong analytical, organizational, and problem-solving skills
- Ability to multitask effectively in a fast-paced, high-growth environment
- Experience working in multicultural, geographically distributed teams
- Familiarity with tools such as Jira, Confluence, Salesforce, or Postman is a plus
- Knowledge of identity verification, KYC, AML, digital onboarding, payments, or risk management systems is an advantage
- Degree in a relevant field such as Computer Science or Information Systems is preferred
Benefits
- Competitive salary package aligned with experience
- Opportunity to work in a high-growth, technology-driven environment
- Exposure to global enterprise customers across multiple industries
- Collaborative, inclusive, and values-driven workplace culture
- Strong autonomy and opportunities for professional growth and development
- Flexible working environment supporting work-life balance
Why Apply Through Jobgether?
We use an
AI-powered matching process
to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best!Why Apply Through Jobgether?
Data Privacy Notice:
By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
